Family Credit Management Avaliações 

691
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My agent was very responsive and answered all of my questions almost immediately. All of the information I got from her made me feel very comfortable with this process and decided to sign up. I HAVE t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Got myself in a real financial mess to the tune of close to 50k in debt with credit cards. Family Credit Management did all the leg work and managed to get me on a payment plan for 6 years to be... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Whitney has been the absolute best! Very prompt, thorough, patient and addressed all of my concerns. I’m so excited for this journey and becoming debt free! So glad I took this route vs a Chapter 13!... Ver mais

Avaliado com 5 de um total de 5 estrelas

So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de redução de dívidas
  2. Serviços de Aconselhamento de Crédito

Escrito pela empresa

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

691 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(691)

691 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

They are a great Company

They are a great Company. They’re helping me to get out of a jam.

13 de março de 2026
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Resposta da Family Credit Management

It's always nice to hear when someone feels like they're finally getting a little breathing room.

Every financial situation is different, which is why we take the time to understand each person's goals, explain how our nonprofit debt management program works, and help them find a solution that fits their needs. Having a clear repayment plan and knowing you have someone to answer questions along the way can make a difficult situation feel much more manageable.

We're really glad you've trusted Family Credit Management to help you move forward. We hope each month brings you a little closer to the financial future you're working toward, and if a question ever comes up, we're always happy to help.

Avaliado com 5 de um total de 5 estrelas

Customer service very good

26 de junho de 2026
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Resposta da Family Credit Management

Thank you for your kind words!

When someone is looking for help with debt, it makes a difference to have someone who takes the time to listen, answers questions clearly, and makes the process easier to understand. That's the kind of experience we work hard to provide at Family Credit Management because we know every financial situation is different.

We hope you always feel like you have someone you can call, email, or text whenever a question comes up. That's what we're here for.

Avaliado com 5 de um total de 5 estrelas

They went above and beyond to explain…

They went above and beyond to explain what I have to pay in there program

26 de junho de 2026
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Resposta da Family Credit Management

Knowing exactly what to expect can make a big difference, especially when you're making important financial decisions.

We believe people should understand every part of our nonprofit debt management program before they enroll, including how their monthly payment works, how payments are sent to creditors, and what they can expect along the way. Taking the time to answer every question and make sure nothing feels confusing is never something we want to rush. The more informed someone feels, the more confident they can be in the decision they're making.

I'm really glad that's the experience you had. We hope you continue to feel that same level of clarity and support throughout your time with Family Credit Management.

Avaliado com 5 de um total de 5 estrelas

Jennie was AWESOME

Jennie was AWESOME! There was no judgement, she answered all my questions quickly, the one time I had to speak with her... she was very pleasant.
For the first time in years, i'm hopeful that we will get out of our debt mess and I'm thankful that I found your company.

24 de junho de 2026
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Resposta da Family Credit Management

I had to share your review with Jennie, and it absolutely made her day.

So many people worry they'll be judged when they ask for help with debt, especially if they've been carrying that stress for a long time. We want every conversation to feel different. Taking the time to answer questions, explain how our nonprofit debt management program works, and help people understand their options with kindness and respect is one of the most important parts of what we do. I'm so glad that's the experience you had with Jennie.

What really made me smile was reading that, for the first time in years, you're feeling hopeful about your financial future. That's exactly what we hope for. A debt management plan is about more than making one monthly payment. It's about having a clear plan, knowing you have people in your corner, and finally feeling like there's a way forward.

Thank you for trusting Family Credit Management. Jennie will be cheering you on, and all of us are excited to see you continue making progress toward financial freedom.

Avaliado com 5 de um total de 5 estrelas

I was stressed before without knowledge…

I was stressed before without knowledge where or who to trust with my debt relief! But I am glad and relieved that I made a good choice going with Family Credit to help me! I look forward to working closely with them to reach my financial freedom!

24 de junho de 2026
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Resposta da Family Credit Management

Finding someone you can trust when you're looking for help with debt isn't always easy, so I'm really glad you found Family Credit Management.

There are a lot of companies promising to solve debt problems, and it can be hard to know which direction to go. That's why we believe people should have the time to ask questions, understand their options, and learn how our nonprofit debt management program works before making an important financial decision. We never want anyone to feel pressured. We want them to feel informed and confident about the choice they're making.

I love that you're already looking ahead to financial freedom. That's exactly what this process is about. One step at a time, one payment at a time, and knowing you have people who genuinely want to see you succeed.

Avaliado com 5 de um total de 5 estrelas

Very informative

Very informative, professional and kind.

23 de junho de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share this.

There can be a lot to sort through when you're looking for help with debt, and everyone deserves clear answers and honest information. Taking the time to explain how our nonprofit debt management program works, answer questions, and make sure people understand their options is something we care a lot about. Just as important is making sure every conversation is met with kindness, patience, and respect.

I'm really glad that's the experience you had. Whether it's next week or next year, if you ever have a question, we're always just a phone call, email, or text away.

Avaliado com 5 de um total de 5 estrelas

Great Program

Very helpful, program is very manageable

23 de junho de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share this.

One of the things we hope people find with our nonprofit debt management program is exactly what you described: a plan that feels manageable. Having one monthly payment and a clear path toward paying off debt can take away some of the stress and make it easier to stay focused on your goals.

We're so glad you've had a positive experience with Family Credit Management. We appreciate you trusting us, and we wish you continued success as you work toward becoming debt-free.

Avaliado com 5 de um total de 5 estrelas

Outstanding client support

We feel so very well supported working with Family Credit Management. No nonsense, just real solutions to help us regain our financial stability.
They are professional and they have a good grasp of what the various credit card companies will agree to for repayment terms. We've had no surprises and they are always there when we have a question or a concern.

4 de maio de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share your experience.

Feeling supported is such an important part of the process. Managing debt isn't just about lowering payments. It's about having someone you can count on to answer questions, explain what to expect, and help you feel confident every step of the way. We never want people to feel like they're figuring it out on their own.

Working with creditors is another part of the process that often brings people peace of mind. For more than 30 years as a nonprofit credit counseling and debt management organization, we've worked with most major credit card issuers and understand the repayment options they may offer through a debt management plan. While every situation is unique, our goal is always to help clients find a realistic path toward financial stability without surprises along the way.

More than anything, I'm glad you've felt like you always know what to expect and have someone you can count on when questions come up. That's exactly the kind of experience we hope every client has, and we appreciate you letting us be part of your journey.

Avaliado com 5 de um total de 5 estrelas

Customer Service and extremely…

Customer Service and extremely knowledgeable about her position

23 de junho de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share this.

When you're looking for help with debt, having someone who can answer your questions, explain your options, and make everything a little easier to understand can make such a difference. We want every person who contacts Family Credit Management to understand how our nonprofit credit counseling and debt management program works, what to expect, and to feel confident they're making the financial decision that's right for them.

Thank you for trusting Family Credit Management. We're so glad you've had a positive experience, and we'll be here whenever you need us.

Avaliado com 5 de um total de 5 estrelas

Family Credit Management is a Peace of Mind

Family Credit Management has been a breath of fresh air and life changing. The monthly burdens we had have now lessened and FCM is taking care of each payment. They are great communicators and supportive! Thank you FCM!

21 de junho de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share your experience.

Knowing that some of the financial stress has been lifted is really wonderful to hear. One of the goals of a nonprofit debt management plan is to make repayment feel more manageable, so people can spend less time worrying about multiple payments and more time focusing on moving forward.

Clear communication and ongoing support are just as important. Questions come up, life changes, and everyone deserves to know they have someone they can count on along the way. That's something we've always believed at Family Credit Management, and it's something we'll continue to be here for.

Thank you for trusting Family Credit Management. We're so glad we've been able to help make things a little easier, and we wish you continued success as you work toward becoming debt-free.

Avaliado com 5 de um total de 5 estrelas

Very helpful and they have speedy…

Very helpful and they have speedy response times ! Thank you!

22 de junho de 2026
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Resposta da Family Credit Management

I'm really glad you've had such a positive experience.

When questions come up, it's nice to know you won't be left waiting for an answer. Whether someone has a question about their debt management plan, nonprofit credit counseling, or simply wants to better understand their options for paying off credit card debt, we want it to be easy to get the information and support they need.

We really appreciate you choosing Family Credit Management. We'll be here whenever you need us.

Avaliado com 4 de um total de 5 estrelas

Easy process to get started

Made it super easy to sign up and very proactive and kind and make it known they want to help people in stressful times

22 de junho de 2026
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Resposta da Family Credit Management

I'm so glad you've had such a positive experience.

Being proactive, answering questions, and making sure people know they're not facing financial stress alone is something we care a lot about. Taking the time to explain how our nonprofit credit counseling and debt management program works, answer questions, and help people understand all of their options is an important part of what we do. We want everyone to feel informed, supported, and confident in whatever financial decision is right for them.

Thank you for sharing your experience. It means a lot that you trusted Family Credit Management, and we'll be here whenever you need us.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, I haven’t made my first payment yet but so far the experience has been amazing!

22 de junho de 2026
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Resposta da Family Credit Management

Taking those first steps toward getting help with debt can sometimes feel a little overwhelming, so it's really nice to hear you've had such a positive experience right from the beginning.

Taking the time to answer questions and explain how our non-profit debt management plan works is something we care a lot about. We want people to feel comfortable before they ever make their first payment because choosing how to deal with debt is an important financial decision. That's why we never rush the process. Instead, we want people to have the time, information, and support they need to understand all of their options and choose what feels right for their situation.

Thank you for trusting Family Credit Management. We're honored to be part of your journey, and if you ever have a question or just want to talk something through, we'll be here.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, great communication and willingness to work with my case

14 de abril de 2026
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Resposta da Family Credit Management

Thank you for your review.

Of all the things you could have mentioned, we're especially glad you highlighted our willingness to work with your specific situation.

For more than 30 years, one of the things that has set Family Credit Management apart is our willingness to take on complex situations and work through challenges that don't always fit neatly into a box. Every financial situation is different, every creditor is different, and sometimes finding the right path forward requires a little extra effort.

We're also happy to hear that communication stood out to you. Keeping people informed and making sure they know what to expect can go a long way toward reducing the stress that often comes with financial challenges.

Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Our representative was helpful

Our representative was helpful, patient and guided us throughout the entire process. All questions answered skillfully, friendly and spot on. Thank you!

18 de junho de 2026
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Resposta da Family Credit Management

Thank you for your review.

We shared your review with Erica, your credit counselor, and I think it's safe to say you made her day.

Patience, guidance, and answering questions are three things that Erica brings to every conversation, so we're not surprised those stood out to you. We actually encourage people to ask questions. The clients who take the time to understand their options and stay engaged in the process are often the most successful.

Making sure people feel informed and comfortable with the decisions they're making is an important part of the process. We're glad Erica was able to provide the support and guidance you needed along the way.

Thank you for taking the time to share your experience.

Avaliado com 5 de um total de 5 estrelas

Very quick to respond and super helpful…

Very quick to respond and super helpful making it easy to understand.

18 de junho de 2026
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Resposta da Family Credit Management

Thank you for your review.

Honestly, making things easy to understand is harder than it sounds.

Most people who contact us are already dealing with enough stress. They shouldn't have to learn an entirely new language just to understand their options. Sometimes the most valuable thing we can do is answer questions, explain things clearly, and make sure people feel comfortable with the next step.

We're especially glad you mentioned responsiveness. When someone reaches out, they're usually looking for answers, not waiting and wondering. We know how important it is to get information quickly when you're making financial decisions.

It's nice to know that stood out to you.

Avaliado com 5 de um total de 5 estrelas

You would be surprised that not many…

You would be surprised that not many people know about these types of nonprofit services (that includes me). Instead, many turn to debt consolidation programs with high interest rates or expensive loans from for profit companies. I was pleasantly surprised by this organization and received excellent service. I highly recommend them to anyone looking for financial assistance and guidance. Special Thanks to Jennie B.

17 de junho de 2026
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Resposta da Family Credit Management

Thank you for sharing your experience.

I couldn't wait to share your review with Jennie. She was thrilled to read it.

One thing that really stood out to us was your comment about not knowing nonprofit credit counseling and debt management services like this existed. Honestly, we hear that all the time. For more than 30 years, one of our biggest challenges has been simply getting the word out that there are nonprofit organizations dedicated to helping people improve their financial situation without turning to high-interest loans or costly debt consolidation options.

We're glad you found us and even happier that Jennie was able to provide the service, guidance, and support you were looking for. Helping people understand their options and find a path that works for their situation is what this is all about.

Thank you again for taking the time to share your experience and for helping spread the word to others who may be looking for a better way forward.

Avaliado com 5 de um total de 5 estrelas

Grateful for the help I received from Family Credit Management

I felt overwhelmed by bills and the ability to meet all requirements of payments. Family Credit Management was able to address my creditors and work on a repayment plan which enabled me to have peace regarding the accounts. I am so grateful!

14 de junho de 2026
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Resposta da Family Credit Management

Thank you for sharing your experience.

I can't tell you how many people we talk to who feel exactly the same way. Keeping up with multiple bills, multiple creditors, and trying to make everything fit into a monthly budget can be incredibly stressful and overwhelming.

One of the biggest changes people experience isn't just having a repayment plan in place. It's the relief that comes from knowing there's a plan, knowing their creditors are being worked with, and knowing they don't have to carry all of that stress by themselves anymore.

For more than 30 years, Family Credit Management has helped people take control of situations that once felt overwhelming. We're glad we were able to help create a path forward that gave you some peace of mind.

Honestly, of all the things you mentioned, that's our favorite part of your review.

Avaliado com 5 de um total de 5 estrelas

Positive experience

I have had a very positive experience with this company. They have been instrumental in helping me manage and reduce my debt. Should I ever find myself in a difficult situation, I know I can always reach out to them for assistance.

4 de março de 2026
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Resposta da Family Credit Management

It's great to hear how much progress you've made.

When you're dealing with debt, having a plan is important, but so is knowing you have somewhere to turn when questions come up or the unexpected happens. Whether it's a question about your debt management plan, your finances, or simply understanding your options, knowing support is there can make a big difference. That's the kind of personal service we work hard to provide every day.

Thank you for sharing your experience. We're glad we've been able to help, and even happier to know you've felt supported along the way. We'll be here whenever you need us.

Avaliado com 5 de um total de 5 estrelas

Very Simple Process

Megan was super responsive and answered all of my questions. The entire process to enroll in the program was very simple and straightforward.

15 de junho de 2026
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Resposta da Family Credit Management

Thank you for taking the time to share your experience.

We're happy to hear Megan was responsive, answered your questions, and helped make the enrollment process feel simple and straightforward. We know that taking the first step toward addressing debt can feel intimidating, so we work hard to make the process as easy and stress-free as possible.

One thing we hear often is that people expect the process to be complicated, only to find that getting started is much easier than they anticipated. We're glad that was your experience as well.

Thank you for trusting Family Credit Management. We appreciate the opportunity to work with you and look forward to supporting you on your journey toward becoming debt-free.

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