Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... Ver mais
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Veja o que dizem as avaliações
From first connection Farro’s responds with accuracy, helpfulness, speed and best-ever of any company (whether on-line or in person) I’ve ever bought from. Products are tops, as well.
A empresa respondeu
The quality of the produce plus the care taken to pack the items (really appreciated that). Great service & timely delivery although might be good to remind the delivery service not to upend the box w... Ver mais
A empresa respondeu
Pros: Easy to use online booking, notification and pricing Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delive... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Informações de contato
Auckland, Nova Zelândia
- farro.co.nz
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceeded expectations.
Easy to order. Timely delivery. Well packaged. Ice included with refigerator item, and a nice litte sample to try. This was a test order and I was well pleased. Thanks so much!
25 de março de 2026
Resposta da Farro
We are so pleased that you had such a good experience with your order.
Non-recyclable Farro fresh food containers
I go to Farro regularly but have not previously bought their store prepared food. My wife and I bought salads a couple of days ago. Both were delivered in plastic containers which are not recyclable in our NZ system as they are labellled with a 7. In NZ only 1,2 and 5 are currently recyclable. I think a high end retailer like Farro should already be onto this. Any plastic is already a problem for the environment, but non recyclable plastic these days is just not ok. It’s a shame because we appreciate many other aspects of their offering.
27 de março de 2026
Avaliação não solicitada
Resposta da Farro
Good morning Mark,
Thank you for your inquiry.
If you bring back the containers and put them in the Recyclable bin outside our store, we can get them recycled.
Regards.
Resposta da Farro
Thank you for your kind review,
It’s so simple and easy to shop online…
It’s so simple and easy to shop online - communication is great, staff are friendly and helpful.
18 de março de 2026
Resposta da Farro
Thank you for your review!
Great customer service ( IMO one of the…
Great customer service ( IMO one of the most important functions in any business) seamless on line purchasing and DIFOT performance. First time customer will be back.
24 de março de 2026
Resposta da Farro
Thank you for your thoughtful and excellent review. We really appreciate your words and look forward to seeing you online again soon.
I love the opportunity to (Afterpay)…
I love the opportunity to (Afterpay) boutique favourites, and the specials on fresh produce often beat or match supermarket prices. Thank you for creative substitutes, and awesome delivery service - every time!
26 de março de 2026
Resposta da Farro
Thank you for your kind review.
Great packaging and delicious meals
Food was packaged really well and the meals are so delicious.
17 de março de 2026
Resposta da Farro
Thank you for your kind review.
Online service needs improving
Despite all the products being available to purchase online, at a cost of $15 delivery, when my delivery arrived it was missing one of the four products :-( I emailed to ask where it was and was told it hadn't been available and wouldn't be charged for it. However, the person found out that it was available in the nearest store to me so I ended up driving there to buy it... the service could do with some improvements.
15 de março de 2026
Resposta da Farro
Hi there, we’re sorry that was your experience. We’ve taken this on board and will work to improve.
The 3 bottles of seltzer were all…
The 3 bottles of seltzer were all leaking. Not impressed at all
18 de março de 2026
Resposta da Farro
We are sorry to hear this, please email us at hello@farro.co.nz so we can resolve this promptly.
Resposta da Farro
Thank you Danielle. We are very pleased you had such a good experience.
Excellent service in delivery and good…
Excellent service in delivery and good products
15 de março de 2026
Resposta da Farro
Thank you for your kind review.
Resposta da Farro
Thank you for your review!
Will not order again
Order due by 6pm Tues, arrived 7.30am Wed. The ice pack was melted but Farro assured me, and these are direct quotes, “ this does not necessarily mean the chilled products were outside safe temperature ranges” and “the products should still be safe to consume.” I wasn’t reassured by this and believe this was poor customer service both for the actual delivery which cost me $20 and for Farro’s response.
7 de março de 2026
Resposta da Farro
We’re sorry to hear this was your experience and will be in touch directly to assist.
Fabulous food, great delivery service
The family meals purchased online are high quality, the courier service is excellent, as is the communication around delivery
10 de março de 2026
Resposta da Farro
Thank you for your review! We love that everything is working well for you.
The dish was delivered as requested
The dish was delivered as requested. I can trust Farro to deliver promised .
9 de março de 2026
Resposta da Farro
Thank you for your review, we are so pleased you enjoyed your Farro online experience.
Resposta da Farro
Thank you for your kind comment and for your review.
Resposta da Farro
Thank you for your kind review.
Quality Delivery and easy to use when…
Quality Delivery and easy to use when planning meals
8 de março de 2026
Resposta da Farro
Thank you for your kind review.
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