There was an issue with one of the items purchased but the customer service was spot on and the problem was resolved quickly. Super quality product and 5 star communication. Would recommend.
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Veja o que dizem as avaliações
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Ver mais
A empresa respondeu
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Ver mais
A empresa respondeu
Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Iluminação
- Designer de iluminação de paisagens
- Fornecedor de lâmpadas
- Loja de móveis ao ar livre
Escrito pela empresa
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Informações de contato
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Reino Unido
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Great work. Keep it going.
Over the last three transactions I have made with Festoon I feel that their service is second to none. With all questions answered in great detail I could not ask for more.
They do have more items they sell so if you are looking for differing fitments of bulbs that are not shown on the website, just ask and they will accommodate.
Now to the products.
All items I have received have been the best of quality, safely packaged although thrown into a box and sent but otherwise good.
Festoon do have some innovation to work through on their products.
I have all the Connect 365+ and the remote dimmer which is great but when the bulbs are dimmed they ever so slightly pulse instead of steady on but otherwise great.
5 de novembro de 2025
Resposta de Festoon Light
Hi Gavin, Thank you incredibly for your kind words. We are grateful for them, but most importantly, we are pleased that you receive the service and products you require.
We will certainly take your advice on board as we strive to improve our products. Thank you! Josh
Resposta de Festoon Light
Thanks so much for the review — we appreciate you taking the time to review our products and services. Josh
Great quality
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 - 5 yr view - prob last for 20 yrs.
4 de novembro de 2025
Resposta de Festoon Light
Thank you so much for taking the time to share such a detailed review, Paul. We really appreciate it! We’re thrilled to hear that the quality, durability, and UK manufacturing stood out to you. That’s exactly what we’re aiming to achieve: long-lasting products that offer real value over time, rather than disposable alternatives.
If you ever need anything or have questions in the future, we’re always here to help. Enjoy your lights! Josh
Resposta de Festoon Light
Thank you so much for your kind words, Klaudia! We’re delighted to hear you’ve had another great experience with us. Your continued support means a lot, and we’re always here if you need anything - Josh
Resposta de Festoon Light
Thank you for the great review! We’re really pleased to hear your delivery was quick and that you're happy with the packaging and product quality. If you need anything in the future, we’re always here to help - Josh
Great lighting experience!
25 de março de 2025
Resposta de Festoon Light
Thank you so much for your review! We’re really happy to hear you had a great lighting experience. If you need anything else, please give us a shout - Josh
Amazing service
Amazing service, next day delivery, small problem with bulbs which they replaced the next day. Excellent quality lights too
30 de outubro de 2025
Resposta de Festoon Light
Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of the lights and the fast delivery. We’re also glad we could sort the bulb issue quickly for you — great service and reliable products are exactly what we aim for. Josh
Wanted to re-order 4 sets of lights
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from over a year ago. Brilliant service and we received them 2 days later. Fantastic customer service and company.
22 de outubro de 2025
Resposta de Festoon Light
Thank you so much for your wonderful review — it honestly made our day! We're really happy we could track down your original order and make re-ordering easy for you. It’s always lovely hearing from returning customers, and we’re delighted your new lights arrived safely and quickly.
Thanks again for choosing us — and for coming back! If you ever need anything else, just give us a shout.
I recently bought a set of 365 festoon…
I recently bought a set of 365 festoon lights from this company and they arrived super quickly (the next day).
The quality of the product was superb the best I have had,no doubt about that.
The bulbs I ordered were brighter than I wanted and I was not sure which alternative would be the right choice.
I therefore called the company and spoke to a gentleman called Josh who was incredibly helpful, it would be remiss of me not to mention this.
Josh gave super advice and what he suggested to do worked brilliantly.
I would recommend this company to friends and family and shall most definitely use again.
14 de outubro de 2025
Resposta de Festoon Light
Thank you, Richard, for your kind words about using Festoon Light. What is most important for us is that you get the display that you have been hoping for. We are glad we were able to achieve that with you.
We appreciate you taking the time to review our service and products. If you need any help in the future, please do not hesitate to reach out. We would be more than happy to help
Josh
Good products and delivery times
Good products and delivery times. Slight issues re the ordering process, but customer services resolved very efficiently and the correct order arrived. Would recommend. (And you can actually talk to someone!)…
13 de outubro de 2025
Resposta de Festoon Light
Thank you, David, for taking the time to review your experience with us. We are very glad we could rectify the mistake that we made in packing your first order.
We are always on hand to help where we can, and we appreciate you noting that. We are glad that you are happy with the product and delivery times. If you need any help in the future, please reach out!
Buying fairies & festoons made easy!
They made buying fairies and festoons easy. They were helpful and responsive as I needed advice about what to buy and how to fit them. We have exactly what we need now and this was achieved with their help. Product quality is excellent. A very positive online / offline buying experience!
25 de setembro de 2025
Resposta de Festoon Light
Hi Michael, thank you very much for your kind words. We always try to help in any way that we can, and we appreciate your efforts in helping us understand the kind of installation that you need. After many phone calls, we are over the moon that you have the installation you desired.
If you ever need anything in the future, please dont hesitate to reach out. We would be more than happy to help
Josh
Fantastic customer service and products.
22 de setembro de 2025
Resposta de Festoon Light
Thank you, Ben! We appreciate your kind feedback and the review that you have left. Please be sure to reach out if we can help you in any way! Josh
Resposta de Festoon Light
Thank you, Matthew. Your kind words mean a lot to us! We are very happy that you like your lights
Garden is ready for winter.
Fast delivery as usual from Festoon, I already had 3 strings running up the garden, this new one joins them to wrap around the workshop I built last month and enhance the lighting for winter :D
4 de setembro de 2025
Resposta de Festoon Light
Hi Adrian, thank you for taking the time to leave a review. We appreciate you using our products for your garden. That is exactly what the Connect365 range is built for: to withstand the ever-changing British weather!
1st class attention to order ans speedy…
1st class attention to order ans speedy delivery.
29 de julho de 2025
Resposta de Festoon Light
Thank you for your kind words, Paul. If you need anything else, please let us know. We would be more than happy to help!
Resposta de Festoon Light
Thank you for your review and kind words about our Connect365 fairy lights. If you need anything else, please let us know. We would be more than happy to help! Josh
Resposta de Festoon Light
Thank you, Mat. We appreciate you taking the time to leave a review!
Delivered on time
14 de julho de 2025
Resposta de Festoon Light
Thank you, John! We always try our best to adhere to the delivery times that we lay out for our products. We appreciate you leaving this review - Josh
I needed lights for my garden wedding…
I needed lights for my garden wedding and they went above and beyond to get my order through in time for our big event. So great full to all who helped. I would recommend this company as the lights were also so professionally made and to order.
11 de julho de 2025
Resposta de Festoon Light
Shaun, thank you for your review and kind words. We always try to be as flexible as we can, and we are delighted that we were able to supply the lights for your big event. Best wishes for the future!
Great service and quality harness and…
Great service and quality harness and lights
2 de julho de 2025
Resposta de Festoon Light
Thank you, Adele. We are delighted that you are happy with the orders! We appreciate you taking the time to review the product and service
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