Fidelity Energy Avaliações 

Professional and trustworthy and a great partner to work with always there to help

We have worked alongside Fidelity and Jason Fernyhough for many years and has always been a great relationship, they have provided us with invaluable support and in depth knowledge of the market we wouldn't have had without them.

I had a great experience using this energy broker for my business. From the first call, everything was handled professionally and efficiently.

The advisor(AWAIS IQBAL) took the time to explain all the available options in a clear and simple way, which made it much easier to choose the right contract. They were friendly, knowledgeable, and didn’t pressure me into making a quick decision.

The whole process was smooth, and they managed to secure a very competitive rate compared to what I had previously. Communication was excellent throughout, with regular updates and quick responses to any questions I had.

Overall, I’m very satisfied with the service and would definitely recommend them to anyone looking to sort out their energy contracts without the usual stress.

I’ve had a fantastic experience with Fidelity Energy. The level of service and support has been outstanding from start to finish.

The team were knowledgeable, responsive, and genuinely focused on helping me secure the best outcome. They made what can often be a complex and time-consuming process feel simple and stress-free.

Any questions I had were answered quickly and clearly, and I always felt like a valued customer rather than just another number.

Highly recommended for anyone looking for reliable, professional energy support — a well-deserved 5 stars!
★★★★★

Awais helped me with procuring energy for my business after Eon mugged me off. He helped me throughout the process with the energy ombudsman also.

Would definitely recommend using Fidelity. Very helpful staff and cost effective advice.

Fidelity Energy have been nothing but outstanding for Eazycomm and have played a pivotal part in our journey so far with helping our customers with there Energy procurement.

The knowledge and expertise the team have is unrivalled. Nothing is ever to much and will always support us with whatever it is we need.

I would strongly recommend Fidleity to any company with a client base that you feel comfortable selling other products into. They are on hand for any training and give a fantastic onboarding experience.

I have worked with Fidelity Energy for 10 years now and have been nothing short of first class! They also love a social event! 🤣👏💚🧡

I’ve been working alongside Fidelity Energy Ltd for nearly 10 years now, and they’ve consistently proven themselves to be a trustworthy and transparent partner.

In a partner channel model, trust and integrity are everything, especially when you’re putting your own customers in someone else’s hands. Fidelity Energy have never disappointed in that respect. They’re great when dealing with customers face to face, and it’s clear they’re always investing in their offerings, technology, and their people to keep improving.

A special mention has to go to my account manager, Jason, who I’ve worked with since day one. He’s been a huge asset to Fidelity and a big part of why the partnership has worked so well over the years.

Overall, a solid and reliable partner that I’m happy to to be working with.

In an industry where it is always difficult to know who to trust I can only speak with the highest regards about the team from Fidelity .
Each team member I have come across acts with utmost professionalism and integrity . I know personally that these behaviours are driven from the top and are integral to ethos and ethics of the organisation .
I would highly recommend anyone looking to either partner with Fidelity or for any business looking for an energy partner that they can trust

Fidelity Energy have been an absolute game-changer for our business when it comes to managing energy costs. Like most companies, we’d been quietly absorbing rising bills without really challenging them—until we brought Fidelity in. From the outset, they took a proactive, no-nonsense approach, quickly identifying inefficiencies and areas where we were simply overpaying.

What stood out was how straightforward they made the process. No jargon, no fluff—just clear advice and tangible results. They handled supplier negotiations, reviewed our contracts, and ensured we were on the most competitive rates available. The savings were immediate and, more importantly, sustainable over the long term.

It wasn’t just about cost-cutting either. They gave us far better visibility over our energy usage, which has helped us make smarter operational decisions. That level of insight is something we simply didn’t have before.

In a world where overheads are constantly creeping up, having a partner like Fidelity Energy genuinely makes a difference. They’ve saved us significant cash without adding complexity, which is exactly what you want. If you’re not reviewing your energy properly, you’re almost certainly leaving money on the table.

Beware. Extremely poor experience from Fidelity energy.
Signed via Fidelity Energy with a supplier in May 2025. Queried why we were still getting communications on June 23rd onwards from our previous gas supplier, was told to continue sending readings. December 3rd we realise that we have not been set up correctly with the electricity supplier and we have been paying dual gas payments with two gas suppliers. Contacted Fidelity Energy December 3rd and told they would look into this with the supplier. They raised the issue with the supplier on December 18th, 15 days later. We now have a bill for just under £8000 to find the funds for. I have had to continually chase for responses.
When raised as a formal complaint we were told by their Chief Commercial Officer, that we were lucky that the money hadn't been taken and also advised information that I had to correct him on on two instances. He apologised and admitted he hadn't bothered to read through the complaint properly.
In the process I had dealings with six members of staff and the Chief Exec. All were slow to respond, did not look into issues when they said they were. Our final dealing was with the Chief Executive Officer of Fidelity Energy. He sees no issue with the way Fidelity Energy have behaved over the last nine months. He did however offer to remove a bad review he left my business in response to me leaving an honest review on his if I reviewed my review. Absolutely shocking.
I would advise any business' thinking about using Fidelity Energy to use their own due care and diligence to choose an honest a and professional broker.
We tried to complain via the Ombudsman but unfortunately because they are a broker and not a supplier we have been advised that the complaint cannot be upheld.

Fluid Consult have been a partner of Fidelity for over ten years. Their experience in the energy market is second to none. This is a massive asset when quoting customers, resolving issues and providing the highest level of service.

We joined Fidelity Energy in April and the experience has been first-class. Dean and Hannah have been outstanding, responsive, clear in their advice, and genuinely committed to helping us get the most from the partnership. Nothing has ever felt too much trouble, and any queries we’ve had have been dealt with quickly and professionally by the whole team.

StaceWay Limited is very impressed with the level of service and support. Highly recommended.

Really easy process and the onboarding team were super helpful ton get us going with marketing collateral and on-hand training

We became a partner of Fidelity Energy this year at it has been a brilliant experience from the very start. Not only did Dean make the onboarding painless and smooth, the support, training, guidance and knowledge they provide ongoing and for each new opportunity is second to none. Would highly recommend.

Brilliant support and onboarding process. As a sales partner, we have found Dean our rep to be helpful, friendly and knowledgeable. The other team members have been equally as helpful whenever we have needed them. Really appreciate this level of support.

As a partner, Fidelity offer great support, technical expertise and are very responsive.

For my small business customers the handling of admin when things go wrong is a great selling point.

The new automated product for multi site owners is a great new string to the bow which is taking my business into a profitable, exciting, sector.

Aaron has been a great help in securing new rates for our commercial premises. He keeps us regularly updated with the latest information and guidelines, making the whole process smooth and transparent. Always quick, efficient, and reliable - highly recommended!

We have used Kevin to manage our energy bills for a while now. This is an amazing service and has saved us money since he looked after our utilities. Would highly recommend!

John saved me from the worst excesses on the energy market spike back in October 2022 when I almost entered into a contract at £1.10 per Kwh which would have been ruinous. He consistently reads the market and enables us to be get the best rates and also when all these energy consultants ring up , I just refer them to him which is lovely.

I can’t say enough good things about Fidelity Energy! As a partner, they have consistently demonstrated exceptional support and service. Joe and Kingsley have truly gone above and beyond to ensure that our needs are met. A special shoutout to Joe, who has taught me everything I know about the energy sector. His expertise and willingness to share knowledge have been invaluable. Their responsiveness, professionalism, and dedication to customer satisfaction are unmatched. Thanks lads! We can always count on you!