FireAngel Avaliações 

Very happy with my email experience with Madjid. I submitted the enquiry on the website and a few days later Madjid contacted me to advise me how to solve the issues myself. I was unable to get the fire alarms working after the advise so contacted Madjid, they then confirmed replacement units would be sent out.

Really helpful engineer (Robbie).
Listened to my explanation. He knew immediately the unit wasn't behaving as expected and arranged a replacement which I received a few days later.
New one works perfectly.
Great service and response.

Thank you.

Robbie was very helpful both on the phone and via email. He sorted my issue very quickly. 5 stars!

Rapid response and helpful information from Sophia.

Warranty is a genuine thing that they adhere to. I needed to get my fire alarm replaced after 2 years because it started beeping erratically, and they were happy to replace it for me with a proof of purchase and at no cost. Would recommend. Thank you to their customer service team (shout out to Nikkita and Ravi)

My Alarm starting beeping and then stopped working. I had only had it 2 years so I contacted Customer Services to make a Warranty Claim. Nikkita went through all the checks but couldn’t resolve the issue so a new unit is on the way to me. Great service!

Robbie was great!
Very helpful

Bought a smoke alarm because of the ten year warranty after having to move due to serious domestic abuse. Alarm should last until September 29. Went wrong (not low battery) and they won’t honour their warranty even though there is a batch code and date stamp and it’s clean as a whistle. Yes of course keeping a receipt was absolutely my top priority (not). Apparently the future of this company depends on stopping all the these dodgy customers somehow making millions from dodgy warranty claims. You got me guv, bang to rights. Yes of course me, middle aged disabled woman, running a smoke alarm gang 🙄🙄🙄 I will never buy from this company again .

After receiving a faulty alarm, I received a new one instantly and is working fine ever since.

Brilliant customer service.

I bought a Fire Angel smoke alarm 3 years ago that was expected to have a 10 year life. Unfortunately it prematurely failed. I contacted Fire Angel by phone and was answered promptly by Sophia, who advised me where to email proof of purchase. I received a response within a day that a replacement unit will be sent out. A very good customer experience, quick , straightforward, no quibble. Sophia was very helpful and efficient.

I have a number of FireAngel alarms across my house and have done so for over a decade. Always have the alarms lasted a full life time apart from one. I let FireAngel know that one had failed early and within 3 working days they arranged to send me another. What great service.

Response very good staff polite and helpful

Ravi contacted me from Fire Angel after i emailed them , and advised me two replacement fire alarm batteries were on there way to me after my old ones were failing , they were fitted by the Fire Service a few years ago after a house check,
I cannot recommend this company enough ,their prompt reply and caring helpful service .
Patricia Wright

Very knowledgeable and efficient.

My worried telephone call today to FireAngel on 0330 094 5830 was answered by Robbie, who was very helpful in calming my flustered anxieties following continual & uncontrollable beeping of my FA3820 CO alarm a couple of evenings ago. Promptly he sent me a useful e-mail describing the CO alarm operations.

Slechte rookmelders, al na 1 jaar batterij leeg, en mowt toch echt 10 jaar meegaan. Ik zou deze dingen niet kopen, ik heb er 8, allemaal prullaria. Niet kopen, nooit.

Contacted FireAngel regarding a faulty smoke detector I had purchased 3 years ago which had developed a fault. Dealt with Robbie and Sophia who were extremely helpful in guiding me through what was required to establish the smoke alarm was in warranty and have arranged a replacement free of charge. Great service. Thanks.

Excellent after sales service, customer advisor, Robbie very helpful and prompt in responding to my repair issue.

Very helpful and prompt response from Robbie

Excellent in every respect! Prompt answering of the phone. Friendly and very helpful.Advice given and then agreed the alarm needed to be replaced. Helped to obtain proof of purchase from Amazon.Now awaiting my new FireAngel! Ten out of ten for Robbie! Thank you.