FireAngel Avaliações 

Had to contact them as my smoke detector was faulty. Their response was immediate and they have sent out a replacement. Customer Service was brilliant and has put my mind at ease.

Very honest and great service from the company and in particular Robby thank you

Very good response to a faulty fire alarm. Thanks to Alan and Sophie for resolving this and giving clear information on what would happen.

I sent an email about a problem finding a replacement smoke alarm. Customer service got back to me and explained the number had changed and gave me the information I needed. Robbie was very helpful and made things easy for me to understand

I had a faulty smoke alarm which they sent a replacement quickly and without fuss. Great customer service. Well done!

British Gas supplied me with a carbon monoxide alarm, which was found to be faulty when SDN came to check the gas issue. SDN told me to contact BG for a replacement. I contacted FireAngel directly instead. They replied very swiftly and sent me a new one. They even reminded me to dispose of the faulty one at the electronic collection point in Saintsbury's. Good job!

Robbie dealt with my query
I was listened to and well supported.
Robbie was quick to answer my questions and offer a suitable conclusion.

contacted the company to say their fire alarm was defective and had woken us in the night and gone off continutally - took time to explain it wasn't the battery etc etc. after trying to report this on their website which wasted half an hour not getting anywhere. so much for a 5 yr warranty. no receipt no refund. not even if you have the actual item - they're not interested in getting it back and replacing it. who keeps receipts after 6 months or so? A photo of the defective alarm should be allowed to be my receipt- and then option to return it to them. Was not given those options.

I had an excellent experience with FireAngel when my smoke detector failed. It had originally been installed by the fire service, and I didn’t have the receipt or proof of purchase, so I honestly expected to be told it couldn’t be replaced.

Instead, Sophia from their support team was the complete opposite of what I expected. She was practical and straightforward, asking me to run a couple of simple checks and clean the unit with a vacuum as part of basic troubleshooting. When it became clear the unit still wasn’t working, there was no pushback or bureaucracy — they simply arranged a replacement free of charge.

No hassle, no arguments, and no hiding behind paperwork or receipts. Just sensible, safety-focused customer service.

For something as important as fire safety equipment, it’s reassuring to deal with a company that prioritises getting the problem resolved over creating barriers. Excellent service from start to finish.

⸻

Robbie at FireAngel Customer Services dealt with my complaint conscientiously and expeditiously, confirming by email that he had sent me a replacement CO2 alarm which I received in the post this morning

Nakkita and Madjid resolved my issue about a faulty FireAngel alarm quickly and sent a replacement alarm.
They were courteous and helpful.
Thank you both.
Chris

I bought two Fire Angel smoke alarm three years ago and one recently stopped working. The alarms came with a five year guarantee so I contacted Fire Angel to see if they could repair or replace the faulty alarm. I had a prompt and helpful reply from Madjid. Once, I had provided proof of purchase, a new alarm was set to me straight away. A very good customer experience - many thanks!

Great customer service when I had an issue. Highly recommend.

My personal experience on Fire Angel smoke detectors which they claim have a 10 year built-in battery,

We have had different versions of these so called 10year battery smoke detectors over the years and none of them seem to last much longer than 4 years before they start chirping indicating they need replacing.

Yes they might send out a one time replacement if you are lucky enough to still have the receipt but again my experience is the same thing just happens with any replacements ie after about 4 years sometimes even before they start chirping again. Note you don't get a new warranty with any replacements they date it from the original purchase date so the chances are you will have to bin the replacements when they fail because you will have no warrant on a product which states on it's label that it still has many years of life left "If only"

Fire Angel you should NOT claim they have a "10 year battery life" when it appears they don't, Please note this is not just my experience on these items.
Moving forward I don't have any confidence in these so will be going back to the world of replaceable battery smoke detectors.

I had the warmest of responses from Carol and Alan at FireAngel when I called yesterday as my fire alarm was still in date the battery had depleted.
Carol was so helpful and Alan made a very quick response.
Thank you kindly, Bradley

Alan was really helpful with our enquiry and dealt with it efficiently so we were really pleased with the outcome 😀 Thank you

The SCB10-R dual smoke and carbon monoxide alarm I purchased in November 2025 completely failed in under six months, despite it being stated to have a ten year battery life and a 3 year warranty.

It made 3 beeps twice and when I checked it, it was totally dead.

I contacted FireAngel support who either didn't even read my description or were being deliberately deceptive, stating that to fix a temporary fault the alarm should be cleaned, despite me clearly stating the unit was dead. They also claimed since it was purchased through an ebay seller, their warranty wouldn't cover anything, despite it being a sealed, new retail unit manufactured in mid 2025.

I'm not so worried about whether or not they honour the warranty, what concerns me is a unit that I think I can rely on to protect myself and my family from a potentially fatal situation and is supposed to be good for ten years completely fails within 6 months with no warning - if I'd not been home when it beeped I probably wouldn't have noticed for a while it was dead, not safe. The unit was perfectly clean and dust free, attached to a wall in the living room, which to me indicates extremely poor product quality and quality control.

To top it off a support team were more interested in passing the buck and clearly stating they wouldn't do anything to help than any concern that one of their products is not fit for purpose. I will never buy another FireAngel product and even if they'd given me a free replacement I would not have used it as after this experience I do not trust their products to do their job safely.

Update: The response from FireAngel deliberately attempts to ignore what they already know - eBay sellers are responsible only for items that fail in the first three months, after that it falls under the manufacturer warranty. Nowhere in FireAngel's guarantee/warranty does it state they only cover items sold by select retailers. Avoid at all costs.

Many thanks to Robbie for resolving the technical issues and problems concerning my smoke alarm with escape light in such a helpful and courteous way.

Solved my problem very quickly with no fuss
Amazing customer service

Very happy with my email experience with Madjid. I submitted the enquiry on the website and a few days later Madjid contacted me to advise me how to solve the issues myself. I was unable to get the fire alarms working after the advise so contacted Madjid, they then confirmed replacement units would be sent out.