FireAngel Avaliações 

Quick enough to take my money via Apple Pay. It was the incorrect address . There was no checkout to adjust the address . Was told it had been dispatched.I don’t believe the item had been dispatched; I think they couldn’t be bothered to take the time to reroute it.
My elderly mother will be without a carbon monoxide monitor for at least another 10 days before I can order and install one. I won’t be recommending to anyone

Excellent advice from Robbie to my question about one of their products and inter-connectivity. Will enable me to include the product in a fire strategy.

Contacted FireAngel about a smoke detector that was intermittent bleeping…and had an expiry date of October 2030
They responded very quickly to me and Sophia without hesitation emailed me to say they would send out a replacement unit via Royal Mail without delay even though the current unit only has 4 years left
I’m very very impressed with the response time and the resolution offered by Sophia and FireAngel
Would not hesitate to purchase further products from them as their customer service is first class

I recently had a Problem with one of a pair of almost new FA6620 Fire alarms. I contacted Customer services and was introduced to Alan who was extremely professional in his manner and above all very helpful. After sending him some purchase and batch information Alan wrote back to me confirming a replacement alarm would be sent to me. Communication with Alan throughout was excellent.

We've had FireAngel heat and smoke alarm for three years, no issues; the smoke alarm started to beep every four hours. Fireangel responded promptly, identified the issue, and sent a replacement alarm because we are well within warranty. Thanks Robbie

Excellent service. Defective smoke alarms were replaced without discussion. New ones were delivered within a few days.

My Fireangel which was about a year old started beeping so as per instructions I replaced the batteries. This made no difference so I contacted Fireangel who were very quick to respond. After speaking to Nikkita and providing a few details shestated that a new unit was being posted out.

Great service, and a very quick resolution to my problem A+++

It was a very good experience Alan was very helpful and knowledgeable and also very friendly
It was very nice to have an excellent experience when you are dealing with a company when you have an issue24 TOP MARKS all round.

Eén van de in de woning gemonteerde rookmelders gaf kort na de installatiedatum een vals alarm, dit meerdere dagen achtereen. Contact opgenomen met de serviceafdeling en werd door Robbie uitstekend geholpen; ontving kort daarna onder garantie een vervangend exemplaar.

The person I spoke to, Carol, was extremely helpful and patient with me trying to explain what I needed to do. She also rang me back as promised to continue to help sort out the problem I was having and nothing was too much trouble for her. She was excellent especially as I was having trouble with my hearing aids while she talked me through the troubleshooting. Highly recommended.

I bought two fireangel CO alarms for my motorhome and one of them started to beep after about 5 months. I have never had problems with this make before and it has a 10 year battery. A quick phone call to Madjid in customer services and I just had to send off proof of purchase for a replacement to be sent out. Excellent efficient service - Thank you.

Great products and great customer service! Needed a warranty replacement on one of my alarms after 5 years, and it was no trouble at all to get replaced!

I reported that I was unable to get satisfaction when several of my FireAngel connected 10y battery-powered units failed at the same time. Despite giving details of the units, sending photographs and proving the alarms manufacture dates & serial numbers, FireAngel seemed dismissive and failed to rectify the fault citing that, because I'd bought them from various eBay sites - despite being new and in unopened boxes - the company had no obligation to rectify or replace. I was told by the company to purchase from Toolstation, Screwfix or Amazon.
Following this advice, I did so. To date, I have purchased and returned 8 kitchen heat alarms(2 from each, Screwfix and Toolstation - different branches - and 4 from Amazon. They've all had a battery expiry on or before August 2035. This means that they do not meet their 10 years life expectancy as specified. FireAngel is aware of this, and several months ago stated that it would recover out-of-date stock. Clearly, The company paid lip-service to the issue.
FireAngel responded to my TrustPilot posting.
It claims that the 10y warranty/guarantee extends from the date of sale. This then, implies that original receipts are the only evidence thet it's products are guaranteed against, and not the data printed on the rear of any product. So, if in early 2035 one of my units 'falls over', I have to have a receipt from 2026.
Pretty unconvincing, I'd say.
In short the information on the dataplate at the rear of the product means nothing, other than, of interest, as it carries no legal weight.
Oh dear, FireAngel, I once used to sell-on your product to Landlords, long before the smoke and CO alarms Regs came into place. Had I know of the company's support I would have specified others, e.g. Aico

Robbie was very helpful and understanding. Taking the time to tell me how to stop the alarm with a paper clip.

Robbie was very helpful and identified the problem very promptly and discussed options

One of my interconnecting smoke alarms went rogue and set off all 5 I have installed - usually at night!
They were installed in 2021 so initially I didn't think about guarantee and enquired about the possibility of a replacement.
I had a prompt reply from Nikkita and after a brief exchange of correspondence including providing a copy of my invoice, I have just been told a replacement alarm is in the post which will fit the original plate on the ceiling.
I would thank FireAngel and Nikkita in particular for her speed in dealing with my problem and would obviously recommend the company if you are considering a purchase

I contacted FireAngel’s customer service department about a faulty alarm, and their representative Sophia arranged for a replacement alarm to be sent out to me. I was very impressed with the quick and efficient service.

We moved into our house in august 2023 and were please that there were 4 forage alarms that had been newly installed. One of alarms stopped working. The expiry date was May 2032 however the fireangel would not send a replacement as we did not have the receipt as these were not provided to us by the previous home owner. So a warning to everyone, make sure you have the receipt or ask for it if you are moving in to a property with them!

Great customer service, sent a replacement with no hassles.

Unfortunately a smoke alarm unit I had was defective just under 3 years after purchasing. Just started going off randomly and even after the following guidance to try to clean it, still didn't work. Got in touch with customer service and Robbie was very helpful and organised a replacement unit for me straight away so can't ask for more really service wise