Signed up for a 6 month plan, have only received partial order, have been waiting since August for the remainder of my order. Price increased by quite a lot even with 6 month plan. Have sent messages... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I came across FitRx when I was looking for an easier way to manage my skincare concerns online. I was a little hesitant in the beginning, but getting started was much simpler than I expected. I liked... Ver mais
A empresa respondeu
Delivery was fast and easy! I just started 20 units per week, and I’ve lost 8 pounds in the past 4 weeks! Hopefully with higher doses I will start losing weight more rapidly!
A empresa respondeu
I had been putting off getting started because regular appointments felt difficult to manage. Then I discovered FitRx and decided to give it a try. From completing the consultation at home to getting... Ver mais
A empresa respondeu
3,6
Bom
28 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Having a few problems with signing into…
Having a few problems with signing into portal.
19 de setembro de 2026
Resposta da Fitrxapp
Hello! I’m sorry to hear you’re having trouble signing in to the portal. I’d be happy to help you regain access and make sure you can find the information you need. I have gone ahead and emailed you directly. If you can, please email me back; I would greatly appreciate it. I look forward to helping you!
I had been putting off getting help…
I had been putting off getting help with my weight because finding time for appointments was difficult. I decided to try FitRx online, and the process was much easier than expected. I completed the consultation from home, discussed my concerns, and received guidance on possible treatment options. It made getting started feel less overwhelming.
15 de agosto de 2026
Resposta da Fitrxapp
Hello Mia! Thank you so much for taking the time out of your day to write a 5-star review about how using FitRx has been for you. I am so happy to read that you are having such a great experience and that we are helping you achieve your goals! I understand how important it is to have telehealth be an easy and guided experience, and I am happy to hear that we have achieved this goal with you. We are excited to be alongside you, and we wish you all the best on YOUR journey!
They're always there when you need them…
They're always there when you need them for me to talk to somebody they get right back to you. And they made it possible so I can get monthly instead of paying for three or six months at a time which I really appreciate
18 de setembro de 2026
Resposta da Fitrxapp
Hello Tyler! Thank you so much for sharing your experience! I’m happy to hear that our team has been available and responsive whenever you’ve needed help. I’m also glad we could provide a monthly option that works better for your needs. Your appreciation means a great deal to me, and I’m grateful for the opportunity to support you!
Very fast and honest response via…
Very fast and honest response via messages. Got my questions answered quicky. Delivery was very prompt with good tracking notifications.
16 de setembro de 2026
Resposta da Fitrxapp
Hello Jaysen! Thank you so much for sharing your experience! We’re happy to hear that our team provided fast, honest communication and answered your questions quickly. We’re also glad your delivery arrived promptly and that the tracking notifications kept you informed. We truly appreciate your kind feedback!
I contacted customer service to cancel…
I contacted customer service to cancel my account ASAP and they would not do for me. Very unhappy with my experience. They still charged me
10 de agosto de 2026
Avaliação não solicitada
Resposta da Fitrxapp
Hello Timothy! I’m sorry to hear about the difficulty you experienced trying to cancel your account and the concern caused by the subsequent charge. I’d appreciate the opportunity to review your cancellation request, account status, and billing history to clarify what occurred and determine how I can help. Please email admin@fitrxapp.com from the email address associated with your account for assistance.
Unauthorized Charges-run away!
I subscribed in May and after being told by my rheumatologist that I can’t be on GLP-1s, I let them know and wanted to cancel. I received a message saying they would forward my message to their billing team. It never went anywhere and I continued to be charged even though I never received any medication because I never completed my order due to my rheum’s advice. I was charged 4 times at $135 and when I asked for a refund they denied me every penny because my subscription was active. I had looked everywhere for a place to cancel in the beginning and there was nothing, which is why I messaged them to cancel. Suddenly when they denied my refund there was a place to cancel. Run away from this company- they basically robbed me and said it was my fault. Unprofessional and sneaky.
31 de maio de 2026
Avaliação não solicitada
Resposta da Fitrxapp
Hello Chelsea! I’m sorry to hear about the frustration surrounding your cancellation request, continued membership charges, and refund concerns. I understand why you expected the membership to be canceled after notifying the team that your rheumatologist advised against GLP-1 treatment. I’d appreciate the opportunity to review your account history, cancellation request, charges, and previous communications to better understand what occurred and determine how I can help. Please email admin@fitrxapp.com from the email address associated with your account for assistance.
A Experiência Trustpilot
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Saiba mais sobre o processamento das avaliações da Tustpilot.
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