I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yes... Ver mais
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Veja o que dizem as avaliações
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I wa... Ver mais
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I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing fro... Ver mais
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Roen was quick and easy to sign up for. Answering the questions and providing the information needed, they were quick to have my wt loss plan and was sent to my door quickly. Starting the process, the... Ver mais
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Detalhes da empresa
Escrito pela empresa
Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Informações de contato
Estados Unidos
- care@roenrx.com
- roenrx.com
2,4
Ruim
80 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Roen Health
Hello Joseph! Thank you so much for your kind words! We’re happy to hear that you’ve enjoyed your experience. It has been our pleasure to help you, and your appreciation means so much to our entire team!
I was only supposed to be charged $39…
I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yesterday and they changed your number or it was disconnected. I am very displeased with this service and this is fraud. I would not trust them or refer them to anyone.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Yolanda! We’re sorry to hear about the concerns surrounding the $39 membership fee and the $329 order charge. We’d appreciate the opportunity to review your account, billing details, and previous communications to clarify what occurred. Our phone line is active and working, and you can reach us at 1-406-720-4493. You may also email me directly at lydia@roenrx.com from the email address associated with your account so I can personally assist you.
From the time I payment was processed…
From the time I payment was processed to the arrival of the medication was less than 24 hours! The app is so easy and I love the weight loss log!
31 de agosto de 2026
Resposta da Roen Health
Hello! Thank you so much for sharing your experience! We’re thrilled your medication arrived in less than 24 hours and that you’re enjoying the app and weight-loss log. We truly appreciate your kind feedback and are grateful to support you throughout your journey!
They try their best to accomodate…
They try their best to accomodate no.matter how long it takes
31 de agosto de 2026
Resposta da Roen Health
Hello Carolyn! Thank you so much for your kind review! We truly appreciate your patience and are glad to hear that our team continues to do its best to accommodate your needs. Your recognition means a great deal to us, and we’re grateful for your trust and support!
Great service
31 de agosto de 2026
Resposta da Roen Health
Hello Rhonda! Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience with us. We're thrilled you had a great experience, and we look forward to helping you achieve your goals!
Great I’ll full confident that these…
Great I’ll full confident that these will help me to improve my body and health
28 de agosto de 2026
Resposta da Roen Health
Hello Jacqueline! Thank you for sharing with us how your RoenRx experience is going! We're so happy to hear you're feeling confident about your health journey, and we're honored to be part of it. Wishing you continued progress — here's to your health!
1 star rating is not low enough
1 star rating is not low enough. I got ripped off close over $1500, charges which are not mine. A credit card I rarely use was charged this amount. Because I don't check this credit card, had no idea I was being charged. Had to cancel the credit card. This was not approved by me. Apparently for weight loss meds? I weigh 110 lbs. I've never received anything or I would have caught it sooner. My bank can only dispute charges back 2 cycles, so I lost a lot of money.
25 de março de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Ciara! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help.
For further help, please feel free to email lydia@roenrx.com, and I will see what options we have for the $135 charges. Thank you!
Received NOTHING FOR $135,00 & 39.0
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing from this company. This is Highway robbery. It’s bad business no one should ever give this company any business. It’s nothing but Fraud.
I just got off the phone with them and they’re saying that they will not refund me anything. It’s all part of the conditions of the membership and it’s a bunch of bullshit. This is robbery even extortion. I’m out $200 for no good reason I hate pharmaceutical companies even more now.
Signed
Remi Psak
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Remi! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help.
For further help, please feel free to email lydia@roenrx.com, and I will see what options we have for the $135 charges. Thank you!
I’m sorry to say that I’m allergic to…
I’m sorry to say that I’m allergic to this product, and if you did some changes, a lot of women and men wear black and darker colors. It marks your shirt up. So invisible abilities with this product would be nice.
29 de julho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello! Thank you for sharing your honest feedback. We’re sorry to hear that you experienced an allergic reaction. Please discontinue use and consult a healthcare professional if your symptoms persist or worsen. If there is anything our team can do, please message us and we will be there to assist
https://app.roenrx.com/messages
Misleading ad
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I was told to go account, than membership to cancel, but there is no way to do this!! I was also told since I didn't order I could ask for a refund but again, there is no way to get into the account without authorizing the $199 payment. Complete scam! I will now have to call my bank and report the charge.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Crystal! I’m truly sorry for the confusion surrounding the $39 membership fee, the $199 medication charge, and the difficulty accessing your account to cancel. I understand how concerning it is when the pricing and cancellation process do not match what you expected. I’d like to personally review your enrollment, account access, charges, and refund request to clarify what occurred and see how I can help. Please email me directly at lydia@roenrx.com from the email address associated with your account.
Rameltion has helped with falling asleep.
Rameltion has helped me fall asleep. The staff is very knowledgeable, helpfull and concerned with my health and how I'm doing with their product. Shipping is prompt ant their product is reasonably priced.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Andy! Thank you so much for sharing your experience! We’re happy to hear that your treatment has been helpful and that our team has provided knowledgeable, attentive support throughout your journey. We’re also glad your orders have arrived promptly and that you’ve found the pricing reasonable. Your health and experience are very important to us, and we truly appreciate your trust!
I haven’t received my first order of…
I haven’t received my first order of medicine yet I’m hoping that it’ll do me some good
25 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Gwen! I am truly sorry to hear that you have yet to receive your order. I understand this can be concerning, but do not worry; our team is here to help. We have requested that you provide your email address so our team can reach out to you. If you can, please reply to the request or email lydia@roenrx.com, we will be there to help. Thank you!
Nice and easy appetite is less and lost…
Nice and easy appetite is less and lost weight
17 de agosto de 2026
Resposta da Roen Health
Hello Michelle! Thank you so much for sharing your experience! We’re happy to hear that the process has been simple and that you’re seeing positive progress with your appetite and weight-loss goals. We truly appreciate your trust and are grateful to be part of your journey!
I wish there was a negative star on…
I wish there was a negative star on this as this is a terrible company to work with. I called and cancelled 3 months ago and they have continued to charge me without sending medication.
Then when you call they say: oh, you cancelled the medicine but not your membership. Hogwash, why would I call and tell them I do not wish to do business with them anymore and continue my membership??
Poor, poor customer service and an even worse company to deal with.
To add: roen did respond saying they wanted to work with me personally to solve this issue. Well, true to their approach with everything they do: no response to me personally. All they want to do is "appear" that they are concerned with a customer when I'm fact, all they are interested in doing is scamming you and I out of our money.
Well, it's been a week since Roenrx said in their comments that they "look forward to talking with me to resolve this issue". Yeah, still nothing from this company in reaching out to me.
Do not, do not do business with this company unless you like being scammed.
Once again, this company says: "you must not have received the email we sent you". They are correct, I sure didn't! Then they said we will send another. Yep, no email from them. I have checked my junk mail, every folder it may have gone to and yet, no email.
Do not trust this company!
12 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Edit: We are sorry you did not get the email we had sent on August 17th. We have emailed you again to help resolve this issue. Thank you!
Hello Tim! Hello! We’re truly sorry for the frustration and confusion caused by the continued membership charges after you contacted us to cancel. We understand why you expected both your medication and membership services to end when you stated that you no longer wished to continue. Our team is going to carefully review your account, cancellation request, billing history, and previous communications, and we will reach out to you directly to discuss what occurred and how we can help resolve this. We look forward to working 1x1 with you to resolve this. Thank you!
Over priced
Over priced , plus they charge membership and medication fees . The member price doesn't include meds , its just for being a member . And the Low low price is once and back to paying the normal price ......Update post .......not only did I cancel but they took the 199.00 for meds and didn't deliver
7 de agosto de 2026
Resposta da Roen Health
Hello! We’re sorry for any confusion or frustration surrounding the program’s pricing. Our introductory membership rate applies to the first month and then renews at the standard monthly rate. The membership provides access to a medical provider, Care Team support, treatment guidance, nutrition resources, and prescription support. Medication costs are separate and vary based on the treatment selected and provider approval.
Our team will reach out to you directly to review the program, clarify the charges, and answer any questions you may have. We look forwad to working 1x1 with you!
I haven’t received anything yet and
I haven’t received anything yet and I only approved 39$ and 199$and 329 was taken from my bank account and I got a fraud alert
15 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Sue! I’m truly sorry for the concern caused by the unexpected $329 charge and the fraud alert, especially when you have not received anything yet. I’d like to personally review your enrollment, authorized payments, billing history, and account status to clarify what occurred and determine how I can help. Please email me at lydia@roenrx.com from the email address associated with your account. I look forward to your email!
Scammers keep charging my credit card…
Scammers keep charging my credit card monthly and no medication. I am filing a complaint with Arizona attorney general. They want your money and their customer service is terrible no one calls you back. Scammers
14 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello! I’m truly sorry for the frustration surrounding the recurring charges, lack of medication, and difficulty receiving a response. I understand how concerning this experience has been. I’d like to personally review your membership status, billing history, medication records, and previous communications to clarify what occurred and determine how I can help. Please email me at lydia.mee@getzealthy.com from the email address associated with your account.
Joined 4 months ago
Joined 4 months ago. After 60 days they still didn't ship my prescription. The cancel feature on the site doesnt work. Customer support is just AI delivering canned delay answers. They kept billing my card without shipping anything ever. Ended up having to cancel my bank card, putting a block with my bank and filing a police report because they kept trying to bill me. As of today they attempted again to charge my card $199 for the monthly subscription and $135 for the medication - AGAIN - have never received anything from them. RoenRX couldn't be a worse company to deal with. Use this company at your own risk. You have been warned.
**after posting this complaint, they replied asking for me to speak with them. The idea that after 90 days at this point of back and forth telling them the same thing I posted here that now they want to help is laughable. I type this as I’m literally at my bank filing fraud claims since the charges on hold passed yet again.
13 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Ronald! We’re very sorry for the delay with your order and the frustration this experience has caused. Our customer support team consists of real people—we do not use AI to respond to customer inquiries. We’d like to review your account and billing history right away and work to resolve this. Please email me directly at lydia@roenrx.com so our team can assist you as quickly as possible.
Fraud
I canceled my subscription last month and had several emails stating that I canceled. I never spoke with anyone concerning what medication I was taking and all of a sudden $199 was taken out of my bank account and I was shipped medication that I never ordered or could use. When I spoke with customer service I was told that the pharmacy had processed the prescription but I would not receive anything else. Fast forward to this month, I have received emails stating to reactivate my membership to receive meds, etc and I never responded. Checked my bank account this morning and another $199 was taken from my account. I called yet again this morning and asked why I was charged since my membership was canceled and I was told my prescription had be sent to the pharmacy. I have asked for a refund and I am sure just like last month, I will be told that since the pharmacy had received the order that nothing can be done. I am printing all of my emails showing where I would not be charged and reporting fraud. I highly recommend not using this company!!!
14 de agosto de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Jessica! We’re so sorry for the frustration and stress this has caused, especially after you had already canceled your membership. This is not the experience we want for our customers. A member of our team will be reaching out to you directly to review what happened, assist with the charges, and make sure your concerns are fully addressed. We look forward to working with you!
My order came timely and stored…
My order came timely and stored correctly. The team from Roen were helpful with all of my questions.
27 de julho de 2026
Avaliação não solicitada
Resposta da Roen Health
Hello Joanne! Thank you so much for sharing your experience! We’re glad your order arrived on time and was stored properly. It’s also wonderful to hear that our team was helpful and answered all your questions. We truly appreciate your trust in RoenRx and are grateful to support you!
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