Fin väska i bra kvalitet Facket på insidan är dock väldigt grunt så man får inte plats med plånbok och telefon. Spännet för att stänga till väskan är också placerad så om du ska stänga facket så lä... Ver mais
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Veja o que dizem as avaliações
Received great service from Flattered right from ordering the to receiving it in a few days without any dramas. The bag was packaged well and was received in perfect condition. The clut... Ver mais
A empresa respondeu
I bought the Xena leather boots, which are absolutely beautiful! Unfortunately, there was a slight issue with one of the boots, to which the customer service team (Iry) helped resolve efficiently!
A empresa respondeu
I ordered Freja Leather Black shoes for my trip to Portugal. I absolutely love the shoes and the quality feels amazing. The first order had a little bit of a production fault though but when I wrote t... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Sapatos
- também em
- Loja de Acessórios de Moda
- Loja de Bolsas
- Loja de Cintos
- Loja de Malas e Bolsas
Sobre Flattered
Escrito pela empresa
SHOP HERE
About Us
The Flattered ethos embraces Scandinavian quality, tradition, and philosophy with the essence of minimalism and craftsmanship. Meticulously designed and unwavering in quality, we create a new realm of luxury for the conscious individual, where form and function unite. Guided by minimalism, we craft enduring products that echo the Scandinavian tradition of timelessness and contribute to reshaping consumption habits.
Committed to being a responsible, evolving brand, we ignite positive change in ourindustry. Our dedication to enduring products honours craftsmanship and embraces environmentally conscious materials and processes.
The name Flattered stems from our initial 2013 collection of indoor slippers. Designed in Stockholm and crafted in Italy, Portugal, and Spain, every Flattered creation is an ode to quality, tradition, and timeless artisanship.
Informações de contato
Mäster Samuelsgatan 11, 11144, Stockholm, Suécia
- support@flattered.com
- flattered.com
4,2
Muito Bom
997 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Flattered
Dear Simone,
Thank you for sharing your feedback. We’re so pleased to hear that you’re enjoying the quality of your ballet flats and love their design. It means a lot to know they’ve made such a lovely impression.
Kind regards,
Flattered
Could be better quality control
I purchased the Hedda Bag during the seasonal sale and was really excited to receive it. The shipping was fast, and I genuinely love the design of the bag.
Unfortunately, when it arrived, the box was damaged, the inside of the packaging was quite dusty, and after inspecting the bag more closely, I noticed that the gold finish on the strap hardware had already chipped in several places, exposing the darker metal underneath. This was disappointing, especially for a new bag.
I contacted customer service and shared photos of the issue. They were polite, responsive, and explained that the bag had been discontinued, so a replacement wasn’t possible. They offered a 10% partial refund and, after I raised my concerns, an additional 10% discount code for a future purchase.
While I appreciate their courteous communication, I was disappointed that the hardware defect on a new item wasn’t acknowledged more meaningfully. The resolution felt more like compensation for a minor inconvenience than for a product quality issue.
In the end, I decided to keep the bag because I truly love the design and it is no longer available. However, I expected a higher standard of quality control and after-sales service from a premium brand.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Y,
I'm sorry to hear that your experience didn't fully meet your expectations, especially as you were so excited to receive your Hedda Bag.
While I'm pleased to know that you love the design and that our team was able to assist you throughout your case, I completely understand your disappointment with the condition of the bag upon arrival. Receiving a new item with visible imperfections is understandably frustrating, and I appreciate you taking the time to share such detailed feedback.
Your comments regarding both the product quality and the resolution you've received have been noted and will be shared with the relevant teams, as feedback like yours is invaluable in helping us improve both our quality control and our customer experience.
We truly appreciate you choosing Flattered, and we hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Flattered
Resposta da Flattered
Dear Maria,
Thank you for taking the time to leave us a positive review. We're delighted to hear that you're very satisfied with your experience. Your feedback means a great deal to us, and we truly appreciate your support.
We hope to welcome you back again soon.
Kind regards,
Flattered
Smukt design og lækre materiale
20 de julho de 2026
Resposta da Flattered
Dear Anne,
Thank you for your review. We're so pleased to hear that you love the beautiful design and lovely materials. Your kind words mean a lot to us, and we hope you continue to enjoy your Flattered piece for years to come.
Kind regards,
Flattered
Really high quality
Really high quality, pretty and comfortable shoes. True to size
13 de julho de 2026
Resposta da Flattered
Dear Olivera,
Thank you so much for taking the time to leave us a 5-star review.
We're delighted to hear that you found your shoes to be high quality, beautiful, comfortable, and true to size. It means a great deal to us that you shared your experience, and we truly appreciate your support.
We hope you continue to enjoy your Flattered shoes, and we look forward to welcoming you back again in the future.
Kind regards,
Flattered
Resposta da Flattered
Dear Melissa,
Thank you for your lovely review.
We're so glad to hear you were pleased with the quality, shipping, and pricing. We really appreciate your support and hope you enjoy your purchase.
Kind regards,
Flattered
I ordered a pair of Sandra Leather…
I ordered a pair of Sandra Leather Black boots, but unfortunately the size wasn’t quite right. They were a little bigger than I had expected. I decided to keep them at first, but eventually realized that I really needed a size 37 instead.
Before ordering the size 38, I had already been in contact with their customer service by email, and they replied the very same day. Their response was incredibly friendly, helpful, and professional.
Later, I contacted them again, hoping it might still be possible to exchange my size 38 for a size 37, even though I was a few days past the exchange period. On top of that, size 37 was out of stock and wouldn’t be available again until September.
Despite all of that, they kindly offered me a full refund and sent me such a thoughtful and friendly email. They helped me every step of the way, from beginning to end, and made the whole experience so easy.
And the product? The shoes are absolutely AMAZING! The quality is outstanding—wow! They are so beautiful and incredibly comfortable. I will definitely be ordering them again in size 37 as soon as they’re back in stock.
I honestly couldn’t be happier. If I could give more than 10/10 to this company, their shoes, and their customer service, I would! Thank you so much!
Best regards,
A very happy customer
29 de julho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Rebecka,
Thank you for your incredibly kind words.
We are so pleased to hear that, despite the sizing not being quite right, our Customer Relations team was able to support you and make the process as smooth as possible. We always strive to provide thoughtful and personal support, so it means a great deal to know that you felt well looked after from start to finish.
We're also delighted that you love your Sandra Leather Black boots. It is lovely to hear how much you appreciate their quality and comfort.
Thank you once again for your kind words and for your patience throughout the process. We look forward to welcoming you back and hope you'll be able to order your size 37 once it's back in stock.
Kind regards,
Flattered
Excellent customer service
Excellent customer service! Ivy responded very quickly and offered to replace my ballerina flats when a bow came off after one year. I’m very impressed by the prompt response and outstanding service. Thank you!
28 de julho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Elisabeth,
Thank you for taking the time to leave such thoughtful feedback.
We’re delighted to hear about your experience and that Iry was able to assist you with your ballerina flats. We always aim to provide helpful and caring support when something doesn’t go as expected, and we’re glad we could help find a solution for you.
Your kind words mean a lot to our team, and we truly appreciate your continued support of Flattered.
Kind regards,
Flattered
fladt billede og for neutrale farver
14 de julho de 2026
Resposta da Flattered
Dear Maja,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that the item did not fully meet your expectations. We understand how important it is for the colours, details, and overall appearance of a product to match what customers are looking for.
If there is anything specific about your purchase that you feel we could assist with, please don’t hesitate to reach out to our Customer Relations team. We’d be happy to look into it and see how we can help.
We truly appreciate you sharing your thoughts, as feedback like this helps us continue improving both our products and the experience we provide.
Thank you again for choosing Flattered.
Revised review.
I have now been refunded for my return.
Very happy with the customer service I have received since my review.
This is much appreciated.
Thank you
Not happy.
Returned items that were delivered back to them on 27.06.2026 and I am still waiting for a refund of £262.00
Emailed the company but no reply!
27 de junho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Deborah,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience.
We completely understand how disappointing and frustrating it must be to still be waiting for your refund, especially after seeing that your return was delivered and feeling that your previous email went unanswered. That is certainly not the experience we want you to have with Flattered.
We've now reached out to you directly so we can review your return and work with you to resolve this as quickly as possible.
We sincerely apologise for the inconvenience this has caused and appreciate the opportunity to make things right.
Kind regards,
Flattered
Wrong pair of shoes: twice
Twice I placed an order - and twice they sent me a wrong pair of shoes. Something like this has never happened to me. If you would like to receive the pair of shoes you actually ordered - get them elsewhere.
Update: ”Resolving” the case means getting a small discount code of 15 percent (as if one would ever place a new order after this experience) and a refund. The parcel does not include a returns slip, so I twice have I had to go trough the trouble of purchasing a printing service to return a pair of shoes I didn’t even order.
The shoes I actually wanted have been sold out now.
All in all: the worst shopping experience of my life.
25 de julho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Riikka,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience. Receiving the wrong item is frustrating enough, and we completely understand how disappointing it must have been for it to happen again after placing a second order.
We can see that you are already in contact with our Customer Relations team, and your case is currently being investigated with our warehouse so we can understand exactly what went wrong. We appreciate you taking the time to provide the information and photos needed to support this investigation.
We sincerely apologise for the inconvenience this has caused and are committed to resolving your case as quickly as possible.
Kind regards,
Flattered
A quality issue, resolved perfectly
I received a Flattered bag that I had wanted for a long time as a birthday gift. Unfortunately, after wearing it only around five times, the fabric holding the magnetic closure tore and the magnet fell out. As a result, the bag would no longer close, and I was really disappointed.
I contacted customer service simply to share my experience and make them aware of the issue. I wasn't expecting any compensation or replacement, I just wanted them to know that this had happened.
They kindly asked me to send a few photos and, to my surprise, decided to replace the bag with a brand new one. I was genuinely delighted by their response.
When the replacement arrived, I noticed that the quality felt different and much better. It makes me think that perhaps my original bag came from a faulty batch or there was some manufacturing issue.
I was impressed by how professionally and kindly the customer service team handled the situation. Although my first experience with the bag was disappointing, the way they resolved the issue completely changed my impression. Great customer service and I truly appreciate how they took care of the problem.
11 de junho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Ana,
Thank you so much for taking the time to share your experience and for your kind words.
We're truly sorry that your original bag developed a fault after only a few uses, especially as it was such a special birthday gift. We completely understand how disappointing that must have been.
It means a great deal to hear that our team was able to resolve the issue in a way that restored your confidence in us. We're also grateful that you shared your observations about the replacement bag, as feedback like yours helps us continue to monitor and improve the quality of our products.
Thank you once again for your thoughtful review and for giving us the opportunity to make things right. We hope you enjoy your new bag for many years to come.
Kind regards,
Flattered
Min högra hälrem är för slapp så skon…
Min högra hälrem är för slapp så skon ramlar ständigt av
9 de julho de 2026
Resposta da Flattered
Dear Victoria,
Thank you for taking the time to share your feedback. We're sorry to hear that the heel strap on your right sandal isn't fitting as expected. We've reached out to you directly by email so we can learn a little more about the issue and review it with you.
Once we receive your reply, we'll be happy to look into it further and assist in the best way we can.
Kind regards,
Flattered
Mycket bra
Mycket bra! Smidigt att beställa och snabb leverans. Fantastisk kvalitet! Blev tyvärr retur ändå då skorna inte passade, synd för så fina! Även smidig och snabb returhantering.
1 de julho de 2026
Resposta da Flattered
Dear Madeleine,
We're delighted to hear that you found the ordering and return process smooth, and that you were pleased with the quality of your shoes.
Although we're sorry the fit wasn't quite right, we truly appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Flattered
Resposta da Flattered
Dear Alexandra,
Thank you so much for your wonderful review. We're delighted to hear that you were happy with both the quality of your purchase and the support you received from our Customer Relations team.
We hope to welcome you back again soon!
Kind regards,
Flattered
Resposta da Flattered
Hej Charlotte,
Tack snälla för dina fina recension. Vi är så glada att höra att du är nöjd!
Allt gott,
Flattered
Tyvärr passa inte skon då remmen runt…
Tyvärr passa inte skon då remmen runt hälen åker ned hela tiden!
6 de julho de 2026
Resposta da Flattered
Dear Josefin,
Thank you for taking the time to leave a review. We're sorry to hear the heel strap didn't work well for your foot. As this is related to individual fit rather than a product fault, the fit can sometimes be improved with a small adjustment by a local shoemaker. If there's anything else we can help you with, please don't hesitate to get in touch.
Kind regards,
Flattered
Resposta da Flattered
Hej Jennie,
Tack snälla för dina fina recension. Vi är så glada att höra att du är nöjd!
Allt gott,
Flattered
Beautiful design, excellent quality
Beautiful design, excellent quality, and truly customer-oriented service. Everything exceeded my expectations.
15 de junho de 2026
Resposta da Flattered
Dear Kateryna,
Thank you so much for your wonderful review.
It means a lot to hear that everything exceeded your expectations,
We truly appreciate your support and hope to welcome you back to Flattered again soon.
Kind regards,
Flattered
Such a great experience
Such a great experience with their customer service. Had placed an order for a bag going soon on holiday and DHL decided to leave it behind the bins( instead of the cabinet in front of our door) and not letting me know the location for days! Had to place and email to Flattered exlaining l don’t have the item as nothing was behind the bins, DHL was not helpfull with the investigation and they gave me a negative respons regarding the issue, but Flattered went beyong to make things right. They appeal DHL decision and Flattered gave my a refund for the item l never received! Thanks Iry for all! Will come back to buy my item soon
10 de julho de 2026
Avaliação não solicitada
Resposta da Flattered
Dear Mihaela,
Thank you so much for your thoughtful review and for taking the time to share your experience.
We are truly sorry that your order never reached you, especially with your holiday approaching. We understand how disappointing and stressful that must have been. While the outcome with DHL was not what anyone had hoped for, we are pleased we were able to support you and resolve the matter.
Your kind words about Iry and our Customer Experience team mean a great deal to us, and we will be sure to share your feedback with her. Thank you for your trust. We look forward to welcoming you back and hope you'll soon find the perfect bag to accompany you on your next trip.
Warm regards,
Flattered
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