Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Ver mais
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Veja o que dizem as avaliações
Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Ver mais
A empresa respondeu
Not used the tiles yet but delivery was excellent driver even put the tiles in my garage. BRIAN
We started off with samples from Floorsave, they arrive within a couple of days fully and professionally marked. A lot of other companies send out samples with no name on so you have to check what you... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Escrito pela empresa
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Informações de contato
84 B&C London road, TN4 0PP, Tunbridge Wells, Reino Unido
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Excelente
994 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We have bought from Floorsave twice and…
We have bought from Floorsave twice and their service is excellent. Nothing is too much trouble and their advice invaluable. Samples come out quickly and any questions answered. Our oiled oak floor is now down and looks amazing!
10 de março de 2025
Resposta da Floorsave
Thanks for your review. We are glad that we were able to help and that you returned to buy again! Any photos of the flooring laid would be lovely as we could add them to show other customers it in situ if you were happy to share them with us?
Kind regards,
The Floorsave Team.
Take time to think about it
Buying experience was good. Simple straight forward on the website. The delivery company are a complete shambles, four days late, no communication on the actual day of delivery and badly packed. They floor itself, spc planks, looked good, felt good, but after two weeks from installation the plank end joints have snapped and lifted making a cracking sound when walking over. Wish I had tiled the whole floor now.
1 de abril de 2025
Resposta da Floorsave
Thanks for taking the time to review us. We are sorry that you had issues with the delivery company, we use third party carrier, our understanding was that they tried to deliver early, on the Friday rather than the Monday as planned, which is unusual but were then unable to get to the address, so spoke to someone and offered Saturday but was told to stay on Monday.
This would have meant that the delivery had arrived as planned and not without any communication as somebody told them the earlier delivery was not possible. The flooring arrived as originally planned on the Monday. I don't believe this means it was late or without communication. It is odd to try and deliver earlier but this can be the case only if this works for the customer.
Any issues you have had with the flooring could have been looked at and we would, as per some reviews on here attest, have done our best to resolve this for you.
However you didn't let us know there was any problem and have not responded to our email directly to you.
Problems can arise, this flooring is a great product but does need to go down on a really level, smooth subfloor and without any further underlay. If instructions are followed then we would not expect issues, however we would advise anyone with an issue to please contact us first to allow us the chance to help rather than communicate just through this review platform.
Kind regards,
The Floorsave Team.
Great customer service
Great experience informed about delivery the day after ordering online
Email about delivery tracking
Text message giving a 2 hour window that was delivered in time
Friendly delivery driver
6 de maio de 2025
Resposta da Floorsave
Thank you for taking the time to review our service, we are glad that you are happy with the flooring and it arrived well and on time.
Kind regards,
The Floorsave Team.
Sample arrived in one day and was…
Sample arrived in one day and was perfect, did the fill in to order only to discover the delivery date was a minimum of 3 weeks away and as it was delivery to Scotland I had to phone up to arrange delivery, so I found another company with same product with no delivery as per above.
29 de abril de 2025
Resposta da Floorsave
Thank you for your review. We do have some products that can take a little longer so we have put it on the website so customers are immediately aware. This however, is very rarely the case as we would have explained in our telephone call to you.
Kind regards,
The Floorsave team.
Resposta da Floorsave
Thanks for taking the time to review us. If you need any help with your flooring please let us know.
Kind regards,
The Floorsave Team.
Great process
It all worked from the freindly interface with the young lady, through the technical assistance, to receipt of the product. Thank you.
9 de abril de 2025
Resposta da Floorsave
Thank you for your review. We are glad that you were happy with the service and hope you love your flooring. The young lady is also really happy to be considered as young! Thank you.
Kind regards,
The Floorsave Team.
Great timely delivery of flooring samples
Great timely delivery of flooring samples, nice colour and finish selection, website easy to navigate.
Was looking for some hard wearing floor covering for a new kitchen, and it's so nice to see the quality without having to drive out to a store.
22 de abril de 2025
Resposta da Floorsave
Thanks for taking the time to review our service, we are glad to have such nice feedback. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Highly recommend this company for your…
Highly recommend this company for your flooring. I moved into my first home recently and purchased flooring from floorsave. I floored my whole house with their flooring, and no issues. Had a couple issues of some of the packets arriving damaged but they were quick enough to rectify this and send out new packets asap. They made sure I had the right amount for my moving in day. Customer service was 10/10. Any issues or questions, they were super at emailing and sorting all.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Floorsave
Thanks so much for taking the time to review our service. Thank you for your patience and understanding when things went wrong. We always try to resolve any issues if they arise. We are glad that you are happy with the flooring too!
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thank you for your review. We are glad it all went to plan and arrived as it should. We hope you are happy with the flooring.
Kind regards,
The Floorsave Team.
Excellent product and great customer…
Excellent product and great customer service
25 de março de 2025
Resposta da Floorsave
Thanks for taking the time to review us. We are really glad that you are happy with the flooring and that we were able to find the perfect product for you.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
I was sent a sample promptly.
I was sent a sample promptly.
The sample looked very good quality.
2 de março de 2025
Resposta da Floorsave
Thank you for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team
Very helpful but didn't use In the end
Very helpful but didn't use In the end
28 de fevereiro de 2025
Resposta da Floorsave
Thanks for your review, please let us know if we can help in the future.
Kind regards,
The Floorsave Team.
Quick delivery
14 de março de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
My samples did not arrive so I called…
My samples did not arrive so I called and spoke to a lady who was extremely helpful and she resent samples. Excellent customer service.
9 de março de 2025
Resposta da Floorsave
Thanks for taking the time to review our service. We do send out a lot of samples and they can occasionally get lost. We will always re-send them if they haven't arrived, normally we would expect them to reach customers within a day or two.
Kind regards,
The Floorsave Team.
Great service samples arrived next day
Great service samples arrived next day
My main order almost the same and the brick slips look fantastic
19 de fevereiro de 2025
Resposta da Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Samples of wood flooring
The products that I requested were delivered very promptly thank you very much excellent service
4 de março de 2025
Resposta da Floorsave
Thanks for your review. Please let us know if you need any further help choosing your flooring.
Kind regards,
The Floorsave Team.
Nice samples, quick delivery
Received samples very quickly & quality was good, thank you
12 de fevereiro de 2025
Resposta da Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
The flooring was delivered on time and…
The flooring was delivered on time and was a good quality engineered wooden flooring
12 de fevereiro de 2025
Resposta da Floorsave
Thanks for your review. We are glad you are happy with the service and your oak flooring.
Kind regards,
The Floorsave Team.
Resposta da Floorsave
Thanks for your review. Please let us know if you need any further help.
Kind regards,
The Floorsave team.
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