Fresher Start- End of Tenancy Cleaning Avaliações 

347
•
O TrustScore é 4 de um total de 5

3,9

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Avaliado com 1 de um total de 5 estrelas

Bad experience with them, link my card to order for their service and haven't receive anything from them till now and I was already charged with £375, I don't understand how they work, am I going to g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Vicky and Gokul from Suthans team worked tirelessly from at my new house to make it spotless! When they arrived, they initially said it would need a third person but they went above and beyond went to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Diarista
  2. também em
  3. Serviço de Limpeza
  4. Serviço de Limpeza de Carpetes
  5. Serviço de Limpeza de Cortinas e Estofados
  6. Serviço de limpeza de janelas
  7. Serviço de limpeza de tapeçaria

Escrito pela empresa

At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

347 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(347)

49 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

I was ripped off with double accounting…

I was ripped off with double accounting for the parking which left me out of pocket. The cleaner asked for £30 direct and then it was also added into my bill anyway. In the confusion I paid both and then no response when I asked for this to be resolved.

28 de novembro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Thank you for raising this, and we’re genuinely sorry for the inconvenience caused.

To clarify, the £30 parking fee was requested directly by the cleaning team on the day due to local parking requirements. Unfortunately, this information was not immediately communicated back to our office, and the same charge was later added to your invoice in error during a particularly busy period.

Once this was brought to our attention, we refunded the duplicated amount in full.

We fully acknowledge this was a mistake on our side, and we apologise for the confusion and frustration it caused. We have since reinforced our internal procedures to ensure all on-site payments are logged correctly and prevent this from happening again.

We value transparency and fairness, and while errors can occasionally occur in high-volume operations, we always aim to put things right promptly when they do.

Thank you for your patience, and we appreciate you giving us the opportunity to resolve this.

Avaliado com 1 de um total de 5 estrelas

lost deposit - no help offered - DO NOT USE

Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our deposit because of it and emails ignored asking for a re clean as per the conditions of the service.
Will update if partial refund given for poor service, but no contact with company since then.

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Thank you for taking the time to leave your feedback.

We take all reviews seriously and would like to clarify a few important points for transparency.

Regarding the reported delay: our cleaners arrived within the scheduled window but were unable to access the property because the booking was submitted without a complete address and without a valid contact number. This unfortunately caused a delay while our office attempted to locate the property and reach you. Once contact was made, the team proceeded immediately.

Concerning the cleaning standard: as per our service guarantee, we offered multiple times to return and carry out a complimentary re-clean of any areas you were unhappy with. This offer was declined. Instead, a refund was requested. We also asked for evidence of the alleged deposit loss so we could investigate properly, however no documentation was provided.

From the outset, our priority was to resolve this through our re-clean guarantee — the same policy we apply consistently to all clients. Unfortunately, without allowing us to rectify the concerns or providing supporting evidence, we were unable to progress the matter further.

We are a customer-focused company and handle genuine complaints with care, integrity, and fairness. Hundreds of clients use our services successfully, and we always aim to reach reasonable solutions when issues arise.

If you would still like to discuss this constructively, our customer service team remains open to reviewing any supporting evidence and arranging a resolution.

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent job by David J and his team

David J and his teammate did an excellent job and were very polite, courteous and professional. The house was thoroughly deep cleaned, and they got rid of any smells from the previous tenancy. I would recommend them to anyone who wants a hassle-free, clean move-in experience! Thanks a lot!

8 de junho de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Dear Medha,

Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.

We’re delighted to hear that David J and his teammate provided such a positive, hassle-free service and that you were happy with the deep clean results. Your feedback means a lot to our team, and we’ll be sure to pass on your compliments to them.

Thank you again for choosing us, and we wish you all the best in your new home!

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

David and his colleague did a very good…

David and his colleague did a very good job, he arrived earlier than I thought I needed, and that really saved my day. I wouldn't have finished without their help, and he managed to clean everything spotless! I was very satisfied with the efficiency and the level of cleanliness.

30 de novembro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Thank you very much for your lovely feedback.

We’re so pleased to hear that David and his colleague were able to assist you when you needed it most and that their early arrival made a positive difference to your day. Delivering efficient service and a spotless finish is exactly what we aim for, so it’s wonderful to know you were satisfied with the results.

We truly appreciate your support and hope to assist you again in the future.

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Suthan and Gokan were absolute stars

Suthan and Gokan were absolute stars, they paid such close attention to detail, the whole house was sparkling. Used for two house moves, cannot recommend enough

29 de novembro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Dear Amanda,

Thank you — this is wonderful to read.

Suthan and Gokan will be so happy to hear this. Their attention to detail is something we value greatly, and we’re thrilled they delivered such sparkling results for you ,especially across two house moves.

Thank you for trusting us more than once and for recommending our service. It genuinely means a lot to our whole team.

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent experience and I highly recommended this company

I had my end of tenancy clean done today with David and his colleague. My experience was exceptional and very positive. Communication was amazing and very thorough from start to finish. David and the team were very professional, honest and super efficient. They worked extremely hard and did an excellent job at cleaning the flat. I was amazed and I highly recommend this cleaning company and will definitely use them again in the future.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Dear Maria,

Thank you so much for such a thoughtful and detailed review, we really appreciate you taking the time to share this.

We’re delighted to hear that David and his colleague made your end-of-tenancy clean such a positive experience, and that our communication and service met your expectations from start to finish. We know how important this stage of moving can be, so it means a lot to hear that the team’s professionalism, honesty, and hard work stood out.

Your recommendation truly means everything to us, and we’d be more than happy to help again whenever you need us in the future.

Wishing you all the best in your next home.

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

No supervision required

Issly Task handled an end-of-move house clean. I could not be there but they are clearly very experienced with such a situation and it was very easy to arrange access, etc. Sudan, the team leader during the clean, kept me fully informed throughout and I felt very confident that all was in hand.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Dear Lionel,

Thank you so much for sharing this — we really appreciate it.

We’re glad everything ran smoothly even though you couldn’t be there in person. End-of-move cleans often involve a lot of trust, so it’s great to hear that Sudan kept you fully updated and helped you feel confident that everything was under control.

Thank you for choosing us, and we wish you all the best with your move. If you ever need us again, we’d be happy to help.

Kind regards,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Professional team

Professional team, effective and so kind. They arrived puntual, 3 men hard working, left house as expected.
Lovely people.
Many thanks.

9 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Went with this company as they provided…

Went with this company as they provided the best quote for the clean we required and they did not disappoint. Great communication from start to finish from suthan everything was cleaned to a very high standard and will definitely use this company again

29 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I booked the service for End of Tenancy…

I booked the service for End of Tenancy Cleaning. Suthan and the team did a really nice job. Totally recommended.

28 de setembro de 2025
Avaliação não solicitada
logotipo da Fresher Start- End of Tenancy Cleaning

Resposta da Fresher Start- End of Tenancy Cleaning

Dear Abhijeet,

Thank you so much for your lovely feedback.

We’re really happy to hear that David understood exactly what you needed and that you were pleased with the spotless results. He takes great pride in his work, so your kind words will mean a lot to him.

Thank you for choosing us we truly appreciate your support and hope to help you again in the future.

Kind regards,
Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Not an end of tenancy clean

The property was not that messy . They take the money up front . I had booked for 9am and the cleaners turned up at 9.40 am .
They had hired a rug doctor machine . The cleaners turned took them 3.5 hrs and I had paid £270 .
One of the chaps has broken the lamp cover on my oven hood , which I had to order .
I have complained to the e-mail and there is no response .
Basically , they take your money and don’t care .Do not be scammed .
I have now seen that they broke a window as well , which will cost £190 plus vat , plus £25 for the lamp cover for my oven hood .
They are not professional

20 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

"The cleaning service was fantastic



"The cleaning service was fantastic! My flat was sparkling clean, and the attention to detail was impressive. The team was professional, efficient, and courteous. Highly recommend for anyone looking for a reliable and thorough cleaning service. Five stars! ⭐️⭐️⭐️⭐️⭐️"

23 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing, highly recommend!

The Issly task team was absolutely amazing, and couldn't recommend them more. I had organized for an end of tenancy clean for a 2 bed flat and they were very lovely and easy to work with, with absolutely no issues, they brought everything they needed and were so pleasant to talk to aswell, and happy to get the job done. The cleaning was well done and has allowed me to get my full deposit back, so highly recommend. Thank you Issly Task!

29 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Booked a cleaning job

Booked a cleaning job. Guys who turned up said they wouldn't have accepted the job if they'd have known the condition of the property, but this was disclosed while booking. Then got an invoice (sent twice a minute apart) saying that it was 24 hours overdue - sent on the day the job was due to happen but didn't. Tried calling, it said use an email address instead but the address given isn't valid. Called again, waited to speak to someone. Call rang for a long while then went to a voicemail but that said no more messages could be left for the user. So not just a let down for the job, but a complete and utter customer service failure as well. Avoid at all costs

7 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Worst company ever

Worst company ever
They are just ripped off
After booking and taking 65 deposit one of their team without any cleaning products or tools to charge us more 45 pounds and he insisted to confirm by email that I will accept their cleaning in any conditions. When I refused to do that they charged me all the deposit taken which is 65 pounds.
Totally unacceptable behaviour
Not recommended

14 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

⭐ One Star

⭐ One Star – Completely Disrespectful Experience

I genuinely wish I didn’t have to write this, but my experience with Issly was incredibly distressing.

I booked an end-of-tenancy clean and paid £470 upfront. Two men arrived and immediately dismissed the job because I still had a few belongings on the dining table — despite the fact I was actively clearing things as they arrived. They told me they were going to call the office and come back to me. Instead, they just left. No update, no email, no next steps. I waited for over an hour in good faith, expecting a response. Nothing came.

The company later claimed the property wasn’t in an “acceptable condition” and that I was “clearly told” this — which simply isn’t true. There was no conversation. They walked off in the middle of a call. I wasn’t given any option to continue the discussion, no opportunity to clarify anything, and certainly no proper explanation of what their so-called standards were.

I now find myself being charged £65 for a “call-out” — for a visit where no service was performed and where I was treated with open dismissal. To make matters worse, they took a photo with me clearly visible in it, without my knowledge or consent, which I find incredibly invasive.

I have lodged a formal dispute with my credit card provider, not just because of the money, but because of how I was made to feel — anxious, humiliated, and disregarded.

Even if this dispute is eventually resolved in my favour, I could never recommend this company. Their handling of the situation was cold, unprofessional, and shockingly poor. Avoid if you value transparency, decency, or simple respect.

6 de julho de 2025
Avaliação não solicitada

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