Very impressed with this company. There was a problem with their suppliers due to Brexit but Frisson informed me of the problem straight away offering me either a full refund or a part refund and dis... Ver mais
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Veja o que dizem as avaliações
I purchased a light that still hasn't been received more then a month on. inbox is full and the online chat doesn't appear to be active. subsequently i have read the reviews which appears that they ar... Ver mais
I purchased a computer desk for my home office last week. I did get a bit worried reading the 1star reviews on here and it did concern me especially as I read these reviews as an afterthought. However... Ver mais
Been waiting well over a month for some pampas grass. The website says delivery takes 3-7 business days -clearly this isn't true Delivery is from China and all the tracking is in Chinese so it is dif... Ver mais
Detalhes da empresa
Escrito pela empresa
Thank you for visiting our shop. We are a team of millennials who decided to do something in order to help female hand-crafters in third-world countries after we had traveled to southeastern Asia for our graduation trip. All of our blankets, tapestries, and rattan serving trays are from undeveloped countries in southeastern Asia, such as Nepal and Vietnam. Our products are handwoven by local female hand-crafters. We believe in fair trade and we always look after for fair wages and a sustainable environment. All of our products are of very good quality, but we are offering a reasonable price for our customers. We can do this because we directly work with local people, who are involved in the entire production process, which means there is no third party in between. Frisson (French for "shiver"), also known as aesthetic chills or musical chills, is a psychophysiological response to rewarding auditory and/or visual stimuli that often induces a pleasurable state. People who experience frissons are more likely to be open to new experiences, have active imaginations, see the beauty in nature, love variety and often think very deeply about their feelings. They may be more emotional than others and are very curious. We name the brand Frisson because we want our products to bring our customers happiness and a sense of home. We also want our furniture to witness every pleasurable moment in your life and also bring you brand new experiences. We hope that our furniture can bring you "frisson" through its aesthetic designs as well as its practical uses. With the home decor pieces at Frisson, you could think your home as a work of art, and make it full of life, culture, and interesting items for all the world to see!
Informações de contato
GrandVoyage UK Holdings Limit No.19, 26 Chapter Street, London, SW1P 4NP, London, Reino Unido
- Support@frissonhome.com
- frissonhome.com
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I have no indication of when my order…
I have no indication of when my order will be shipped and I have written to customer service and been ignored. Wondering whether this is real or a scam.
Still haven’t received my order!!
I got exactly what i ordered for
I got exactly what i ordered for, quality is excellent, it took longer days to get my order but it worth the wait. Am happy.
thank you
The chair took a while to arrive and…
The chair took a while to arrive and there was slight damage to the wood on the outside frame. Otherwise it’s comfortable to use, thank you.
Terrible don’t use them
Terrible customer service
This company send fake crystals which are actually just lumps of salt in a glass jar. Total scam and false advertising. I emailed them multiple times for a refund, eventually received a reply saying a refund would be issued, still have not received any refund and that was nearly 3 weeks ago. Definitely would not recommend this company.
I have had a terrible service
I have had a terrible service.
The product I ordered looked such low quality compared with the images on line I have tired to email to ask for a refund 3 times and no one has responded to my emails.
I will never order from this website again.
Ordered Nordic spider light
Ordered Nordic spider light , came through with ok timing considering from China, no electrical connectors included in package luckily my father is an electrical engineer and we could sort it out. Also in advent says nylon cable but it’s not it’s plastic. Very disappointed. Also ordered a wall hanging that was good quality and exactly what I expected
You can ignore my review
You can ignore my review. I can’t even remember what I bought from Frisson Home. I’m just responding as I hope it will stop me from receiving repeated emails to review my purchase.
What a great product
What a great product! Highly recommend the company, great customer services, kept updated with everything as it was happening.
I just love my macrame moon and star
I just love my macrame moon and star. Thank you FrissonHome 😍👍
My order eventually arrived after taking several weeks .
I haven’t received my order yet and have queried it and have had no reply.
The kneeling chair cost £90 it would be…
The kneeling chair cost £90 it would be useful to have better instructions in English as they aren’t clear, I didn’t have the screws as listed but thankfully managed to construct the chair. The seat cushion has been crudely stapled and some of it wasn’t secure on arrival. The quality is not at all as anticipated. I haven’t written this earlier due to being very busy with work and suffering with sciatica so in pain. I’ve hardly used the chair so feel it’s been a waste of money. You need much better QA. Caroline
Poor customer service, quality
I ordered a kneeling chair before Christmas. It arrived with the box open and when we tried to assemble it the two pads for the knees were missing. I have tried repeatedly to contact Frisson by email and on Instagram to have these missing knee pads replaced but they never reply. I’m getting ready to throw the whole thing out and chalk it up as a big mistake.
Service was adequate
Zero customer service
Ordered a spider light that arrived in pieces. You have to file for a return request, only you can't. Several emails, Facebook messages and even tried calling the phone number (no one answers) Customer service is absolutely none existant and I'll now have to go through my cc company to try and get a refund.
Frisson Home Tapestry Buy
Due to strange times delivery was a bit slow, and the tapestry I ordered had varieties of sizing but wouldn’t give me an option to choose. So when I ordered, I assumed it would be pretty big considering the picture. But when it arrived, it was quarter the size I expected which left me a bit deflated. Other than the sizing problems, the quality is still really good and I’ve made do with it.
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