All my orders were delivered within 48 hours. Deliveries arrived before my 9-5, so I was able to get on with my work. I took advantage of Summer discounting & received 50% off. FRW had a fair price fo... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... Ver mais
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Item was meant to be delivered yesterday, so far no tracking and lines are not open on weekends, we are leaving London tomorrow afternoon and so far nothing and no way to contact anyone. Delivery time... Ver mais
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Great service, always prompt to get back to you, give honest info - sometimes recommending that I don't buy a wine! Delivery efficient, huge wine selection & interesting wines. Wines well written abou... Ver mais
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Detalhes da empresa
Escrito pela empresa
The global marketplace for fine wines and spirits since 1994.
Informações de contato
Five Kings House, Queen Street Place, EC4R 1QS, London, Reino Unido
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4,4
Excelente
139 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Store and sale wines in London
Prompt answers from the staff, complete infos about the wines on sale, every request on wines stored satisfied
10 de março de 2026
Resposta da FINE+RARE
Dear Marco,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Simply wine!
5 de março de 2026
Resposta da FINE+RARE
Dear Christopher,
Thank you for taking the time to provide us with your feedback!
We’re delighted to hear that you are happy with our product— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Single bottles at optimal age.
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge for two bottles when I added the 2nd to the order which was strange although they were from total different parts of the world.
27 de fevereiro de 2026
Resposta da FINE+RARE
Dear Paul,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy your latest order.
Upon review, I can confirm that the delivery fee has only been charged once. If you have any further questions, please don’t hesitate to contact our Customer Service team—they’ll be happy to assist you.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Fine and Rare wines always ready to…
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value
Their website is efficient and allows you to see your portfolio and pay invoices easily
Would recommend them as go to wine merchants when you want a rest from Majestic....
26 de fevereiro de 2026
Resposta da FINE+RARE
Dear Rod,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable
Clear and informative communications. Swift execution. Ease of payment. Efficient deliveries.
25 de fevereiro de 2026
Resposta da FINE+RARE
Dear Dennis,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Resposta da FINE+RARE
Dear Kat,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great service and amazing selection
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.
Some great recommendations from some of their team over the years too.
Storage fees aren’t the cheapest, but not a rip-off either, and wines have always arrived with me in perfect condition.
The only thing holding me back from a 5-star is that the delivery fees are a bit steep and out of line with some competitors.
3 de março de 2026
Resposta da FINE+RARE
Dear Nicholas,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
We will take away your comments regarding the delivery fees for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great Service
Personalized service with quick response time. There are always unique and rare items on sale.
23 de fevereiro de 2026
Resposta da FINE+RARE
Dear Martin,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Resposta da FINE+RARE
Dear Andrew,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Tutto perfetto
Tutto perfetto! Comunicazione - serietà - spedizione. Pacco spedito in maniera eccezionale bottiglie protette arrivate a temperatura ottimale nonostante la temperatura rigida all’esterno. Enrico molto professionale e disponibile.
Super consigliato!
2 de março de 2026
Avaliação não solicitada
Resposta da FINE+RARE
Gentile Simone,
La ringraziamo sinceramente per la sua splendida recensione.
Siamo molto felici di sapere che comunicazione, serietà e spedizione siano stati all’altezza delle sue aspettative, e che le bottiglie siano arrivate perfettamente protette e alla giusta temperatura.
Grazie ancora per la fiducia, saremo lieti di assisterla nuovamente.
Un caro saluto da tutto il team di FINE+RARE
Resposta da FINE+RARE
Dear Simon,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Just great!
This is not my first order, and I have consistently received excellent service and delivery.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da FINE+RARE
Dear Roman,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable wine merchant
The wines were delivered in safe hands and were stored in very good condition. Fine+Rare can be trusted if you are looking for fine wines.
6 de fevereiro de 2026
Resposta da FINE+RARE
Dear Eric,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Couldn't have been better
My query was dealt with quickly and extremely professionally - couldn't have been better.
7 de fevereiro de 2026
Resposta da FINE+RARE
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Resposta da FINE+RARE
Dear Sanveer,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
There is no personal attention or…
There is no personal attention or engagement like there was in the past - with a focused relationship manager etc
Only emails and direct click and order so no guidance
27 de janeiro de 2026
Resposta da FINE+RARE
Dear Shatul,
Thank you for taking the time to share your feedback with us—we truly appreciate it.
We’ve now connected you with one of our Sales representatives, who will be happy to assist you and guide you through your purchase.
Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Kind regards,
The Fine + Rare Team
Imballaggio e spedizione perfetti
Imballaggio e spedizione perfetti.
Complimenti!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da FINE+RARE
Gentile Giuliano,
Ti ringraziamo di cuore per la tua recensione!
Siamo felici che sia andato tutto perfettamente e che la tua esperienza sia stata positiva.
Rimaniamo a disposizione per qualsiasi necessità futura e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Spedizione perfetta
Spedizione come da programma. Molto professionali e precisi. Davvero consigliati.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da FINE+RARE
Gentile Antonio,
Ti ringraziamo di cuore per la tua recensione!
Siamo felici che sia andato tutto perfettamente e che la tua esperienza sia stata positiva.
Rimaniamo a disposizione per qualsiasi necessità futura e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Thomas Chaumet
My consultant Thomas Chaumet is brilliant at keeping me informed and his emails are so insightful. His recommendations are spot on.
9 de janeiro de 2026
Resposta da FINE+RARE
Dear Peter,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with the service that Thomas provides you— we will make sure to pass your kind words on.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
All good.
The staff was very helpful and the shipment was well preserved and in perfect condition.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da FINE+RARE
Dear Christian,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
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