I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
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Veja o que dizem as avaliações
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
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I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Ver mais
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I've purchased a Malmo settee which is nice and comfy. It's a new line so had a few teething problems but James went above and beyond to sort them out.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good business and good delivery service.
10 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Peter
Thank you for your 5-star review! We’re delighted to hear that you were happy with our service and delivery. Your kind feedback means a lot to our team, and we hope you enjoy your purchase!
Kind regards,
Furniture Online
Bed is great quality, delivery service rubbish
Bed is great quality but let down by the delivery service ,
When I ordered gave a date of a few days hence why I ordered , after ten days of hearing nothing and three phone calls later I had a date
Bed delivered 14 days after I purchased
13 de julho de 2026
Resposta da FurnitureOnline.co.uk
Hi Mitchell
Thank you for your review and for your kind comments regarding the quality of the bed. We’re pleased to hear that you’re happy with the product itself.
We’re very sorry, however, that the delivery did not meet the timeframe you were originally given and that you had to contact us several times before receiving an update. We completely understand how frustrating this must have been, particularly when you ordered based on the initial delivery date provided.
We sincerely apologise for the delay and the inconvenience caused. Your feedback is greatly appreciated and will be shared with the relevant team as we continue to work on improving our delivery service. We hope that, despite the delivery experience, you continue to enjoy your new bed.
Kind regards,
Furniture Online
ordered a chair for my mum apparentley…
ordered a chair for my mum apparentley stains over it round marks in fabric BE careful as chair may be a demo
23 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi P Adkins
We’re sorry to hear that the chair arrived with marks on the fabric, and we completely understand your concern, especially as it was purchased for your mum.
We can assure you that we do not have showrooms, and all of our items are supplied brand new directly from our manufacturers, rather than being used as display or demonstration models.
As this review was posted organically, we would really appreciate the opportunity to look into this for you and find out what may have happened. Could you please send a clear photo or, if possible, a short video showing the marks/fault to sales@furnitureonline.co.uk, along with your order number? Our team will be happy to investigate this further and assist you with a suitable resolution.
We apologise for the concern caused and hope to hear from you soon so we can get this resolved for you.
Kind regards,
Furniture Online
Quick Delivery the reclineritself is…
Quick Delivery the reclineritself is Great for the Price, I wasnt Disappointed at all !
12 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Michel
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were pleased with the quick delivery and that you’re enjoying your new recliner. It’s wonderful to know that you feel it offers great value for money and that it exceeded your expectations. We really appreciate your support and hope you enjoy your recliner for many years to come!
Kind regards,
Furniture Online
A great chair at a great price
A great chair at a great price, but the greatest thing is the comfort.
19 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mr Jack
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with your new chair and, most importantly, that you’re finding it so comfortable. It’s fantastic to know you feel it offers great value for money too. We truly appreciate your kind feedback and hope you enjoy your chair for many years to come!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Mr Christopher
Thank you for your wonderful 5-star review! We’re delighted to hear that your order arrived on time, was easy to assemble, and that you’re pleased with the fabric. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Excellent service
Needed to cancel an order due to a change in circumstances. James was very helpful and handled everything quickly and cleanly.
18 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Robert
Thank you for your 5-star review! We’re pleased to hear that James was able to assist with your cancellation quickly and efficiently. We understand that circumstances can change, and we’re glad he could make the process as smooth and straightforward as possible. We’ll be sure to pass on your kind feedback to James. Thank you for choosing us, and we hope to assist you again in the future!
Kind regards,
Furniture Online
Very pleased
Am delighted with the recliner chair
Easy to put together and very comfortable
Liam was very helpful and sorted out a problem I had initially .
The delivery men let me know when it would be arriving and were very helpful.
17 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Enid
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your new recliner and found it easy to assemble and comfortable. We’re also pleased that Liam was able to assist and resolve the initial issue for you.
It’s fantastic to hear that our delivery team kept you informed and were helpful on the day too. We truly appreciate your kind words and will be sure to pass your feedback on to Liam and the delivery team. Enjoy your new chair!
Kind regards,
Furniture Online
Brilliant customer service
I recently contacted Furniture Online customer services as the rise/recline chair I purchased had developed a fault with the mechanism after twelve months. I spoke to advisor, James, who was extremely helpful and informative. Thought our conversations he was so polite, respectful and understanding and a pleasure to talk to. Within the day he had organised a replacement of my chair including collection of the faulty chair and delivery/assembly of a new one, keeping me informed every step of the way. Exceptional customer services. Well done James and Furniture Online.
17 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Sandra
Thank you so much for taking the time to leave such a wonderful review. We’re sorry to hear that your rise/recline chair developed a fault, but we’re delighted that James was able to assist and make the replacement process as smooth and straightforward as possible.
It’s fantastic to hear that you found James polite, respectful, understanding and informative, and that he kept you updated throughout the process. We’ll be sure to pass your kind words on to him, as feedback like this is always greatly appreciated.
We’re especially pleased that your replacement chair, including collection of the faulty one and delivery and assembly of the new chair, was arranged so promptly.
Thank you again for your kind words and for choosing Furniture Online. We’re delighted to hear about your experience and hope you enjoy your new chair!
Kind regards,
Furniture Online
From ordering to delivery we were kept…
From ordering to delivery we were kept informed of every stage of delivery, which was in the allotted time.
An error occurred during the set up with wrong adapter for the electric connection and was immediately corrected when I got in contact with Furniture online.
Chairs were easily put together in a short time, and are very comfortable and easy to operate.
17 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mike
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were kept informed throughout the ordering and delivery process and that everything arrived within the allotted time.
We’re sorry for the initial issue with the adapter, but we’re pleased that our team was able to resolve this promptly when you contacted us. It’s fantastic to hear that you found the chairs easy to assemble, comfortable and simple to operate.
Thank you again for choosing Furniture Online and for taking the time to share your experience. We hope you enjoy your new chairs for many years to come!
Kind regards,
Furniture Online
Easy order with quick response
Easy order with quick response. Very quick delivery once ordered and communications were excellent. Very helpful and professional delivery crew. Very pleased with product. This is the second time I have purchased from furnitureonline and would definitely do so again.
23 de julho de 2026
Resposta da FurnitureOnline.co.uk
Hi David
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the ordering process easy, our communication clear, and the delivery quick and professional.
It’s especially wonderful to know that this is your second purchase from Furniture Online and that you would choose us again. Your continued support means a great deal to us!
We’ll also be sure to pass your kind words on to our delivery team. Thank you again for choosing Furniture Online, and we look forward to serving you again in the future!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Clare
Thank you so much for your lovely 5-star review! We’re delighted to hear that you’ve received your bed and absolutely love it. We hope you enjoy many comfortable nights in your new bed. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
Good service from Liam!
I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service and, for the most part, dealt with Liam and later James. Liam was very understanding and patient. He arranged a technician visit and, eventually, the return and exchange. Liam never asked for a review, and I got the impression he provided good service as standard. I felt heard and supported throughout the process. Thank you, Liam.
4 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that, despite the initial issues with the recliners, you felt supported and listened to throughout the process.
It’s wonderful to hear that Liam’s patience, understanding and commitment made a positive difference, and we’ll be sure to pass your kind words on to him. We’re also pleased that James was able to assist with the return and exchange.
Providing helpful and genuine customer service is something we take great pride in, so it means a lot to know that you felt heard and supported. Thank you again for your kind words and for giving us the opportunity to put things right. We hope you’re now completely happy with your replacement recliners!
Kind regards,
Furniture Online
Love my recliner chair its so…
Love my recliner chair its so comfortable and it arrived very quickly too
3 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Karen
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re loving your new recliner and finding it so comfortable. It’s also wonderful to know that you were pleased with the speedy delivery. We hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
The team was very helpful I bought 2…
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said they was going to phone there depo and drove of so a second team was sent and they chipped my paint work and denied it not happy good company if they change there delivery contract
18 de julho de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Brooks.
Thank you for taking the time to leave this review, we take any and all feedback very seriously and are always trying to improve for our customers.
I'm sorry to hear you had such a poor experience with the couriers, this is something we will be looking into as part of improving our overall service.
We hope you enjoy your new sofas!
Kind Regards
Furniture Online
Very considerate service
FOL offered a replacement chair due to a fault with the first one.
James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bought it could not manage this himself. This level of service was very much appreciated.
10 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Carol
Thank you so much for your fantastic 5-star review! I'm glad to hear we were able to resolve the issues with a satisfactory level of service!
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.
Thank you for choosing us!
Kind regards,
Furniture Online
delivery was the day after I ordered
delivery was the day after I ordered a 2 seater sofa, cant fault them
6 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi David
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your 2-seater sofa was delivered the very next day and that everything went smoothly.
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback. We hope you’re enjoying your new sofa!
Thank you for choosing us!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi J Jackson
Thank you for your 5-star review! We’re delighted to hear that you found the ordering process straightforward and that your delivery went smoothly. We really appreciate your feedback and are pleased we could make your experience an easy and hassle-free one.
Thank you for choosing us, and we hope you enjoy your new furniture!
Kind regards,
Furniture Online
James was very helpful and made the…
James was very helpful and made the tranasction very easy good member off teal at online furnishings thanking james again for all his help thank you
7 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Charles
Thank you for your fantastic 5-star review!
We're delighted to hear that James provided such helpful service and made the purchasing process smooth and straightforward for you. We'll be sure to pass your kind comments on to him, as we're certain he'll appreciate the recognition.
Thank you for choosing Furniture Online. We truly value your support and hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Fantastic choice
Fantastic choice. Great delivery. Nice price and granddaughters love them
27 de julho de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Carolyn
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the selection, pricing, and delivery service. Best of all, it's fantastic to know that your granddaughters love their new furniture—that's the greatest compliment we could receive!
Thank you for choosing Furniture Online. We hope your family enjoys your purchase for many years to come.
Kind regards,
Furniture Online
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