I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
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Veja o que dizem as avaliações
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
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I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Ver mais
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I've purchased a Malmo settee which is nice and comfy. It's a new line so had a few teething problems but James went above and beyond to sort them out.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great value
Thought I had reviewed this company bought a reclining chair, good price,quick delivery,great delivery guys wouldn't hesitate to buy again.
9 de outubro de 2025
Resposta da FurnitureOnline.co.uk
Hi Fiona
Thank you so much for your fantastic 5-star review! We’re delighted to hear you’re pleased with your reclining chair and that you found our pricing, delivery, and delivery team to be excellent. We really appreciate your kind words and look forward to welcoming you back again in the future!
Kind regards,
Furniture Online
The hole 3 steater and arm chairs that…
The hole 3 steater and arm chairs that I brought is rubbish. Will never buy from furniture online. The make of the furniture just falls apart and you can feel the hard backing and very uncomfortable.
10 de novembro de 2025
Resposta da FurnitureOnline.co.uk
Hi Cheryl
We’re very sorry to hear that you’ve experienced these issues with your three-seater sofa and armchairs. We completely understand how disappointing it must be to find the furniture uncomfortable and to have concerns about the quality and condition of the items.
We would really appreciate the opportunity to look into this for you and see how we can help. Could you please send us some clear photos or a short video showing the faults to sales@furnitureonline.co.uk, using your order number as the email subject? This will allow our team to review the issue and advise you on the appropriate next steps.
We take feedback like this seriously and always aim to provide quality products and a positive customer experience. We’re sorry that your experience has not met those expectations, and we hope to have the opportunity to assist you further.
Kind regards,
Furniture Online
Gave me a time slot
Gave me a time slot, stuck to it, kept me informed and delivery and construction was seamless 👌
25 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Stephen
Thank you so much for your 5-star review! We’re delighted to hear that everything went smoothly, from keeping you informed and sticking to your delivery time slot to the seamless delivery and construction. We really appreciate your kind feedback and are pleased to know you had such a positive experience with us!
Kind regards,
Furniture Online
We had a problem with a chair purchased…
We had a problem with a chair purchased from Furniture online a few months ago. I spoke with James at the company, he was really helpful and organised a replacement straight away. He also cleared up a mix up in the delivery, we now have a replacement chair just a few days after we first contacted the company. Very good customer service and a very approachable company
29 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mrs M
Thank you so much for your wonderful 5-star review! We’re delighted to hear that James was able to assist you promptly and resolve both the chair issue and the delivery mix-up. It’s fantastic to know that you received your replacement within just a few days and were pleased with the level of service you received. We truly appreciate your kind words and are so grateful for your trust in Furniture Online!
Kind regards,
Furniture Online
Perfect service
Delivery service perfect . Very fast and professional . Thank You .
24 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Renata
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our delivery service and found it fast and professional. We truly appreciate your kind feedback and hope you enjoy your purchase!
Kind regards,
Furniture Online
I am very pleased with them chairs I…
I am very pleased with the chairs I purchased from furniture online. The service was very prompt.
I had an issue with one of the chairs, but this has been rectified by James. James was highly professional and delt with my issue effectively and to my complete satisfaction. Many thanks.
2 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi William
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re pleased with your chairs and that you found our service prompt and helpful.
We’re especially pleased to hear that James was able to resolve the issue with your chair professionally and to your complete satisfaction. We’ll be sure to pass on your kind feedback to him.
Thank you again for choosing Furniture Online, and we hope you continue to enjoy your chairs!
Kind regards,
Furniture Online
I spoke to James regarding the…
I spoke to James regarding the necessity of informing the courier of an unavailable date for delivery of my order.
James was fantastic. Very helpful. Very efficient and most of all, polite and friendly.
First class service. Thank you!
1 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Lesley
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was able to assist you and made arranging your delivery around your unavailable date so easy. We’ll be sure to pass on your lovely feedback to him, as we know he’ll be pleased to hear it. Thank you for your kind words and for choosing us; we really appreciate your support!
Kind regards,
Furniture Online
Fabulous daybed frame
Fabulous daybed frame. Good price & quality . Easy to assemble. Quick delivery and great communication.
21 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Jane
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with the quality and value of your new daybed frame, and that you found it easy to assemble. It’s also great to know that the quick delivery and communication made your experience a positive one. We really appreciate your kind feedback and hope you enjoy your daybed for many years to come!
Kind regards,
Furniture Online
I’ve had this chair for over two weeks…
I’ve had this chair for over two weeks now, thought I’d properly test it out before leaving a review. I did have an initial issue with the fact a delivery date hadn’t been provided, however after emailing furniture online, they dealt with my query quickly and professionally. I then received the chair when they said I would. The delivery guys set it up in minutes and it fitted well in the space I required it. It looks good and the reclining mechanism works well. The chair is comfortable, and although the back is quite hard it provides good lumbar support. All in all I’m happy with my purchase and would happily use furniture online again in the future and have no qualms about recommending them.
17 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Kirstene
Thank you so much for taking the time to leave such a detailed 5-star review! We’re really pleased to hear that, after properly testing the chair for a couple of weeks, you’re happy with your purchase. We’re also glad that our team was able to resolve your initial delivery query quickly and professionally, and that the delivery team made the setup nice and easy for you. It’s great to hear that the chair fits perfectly in your space, looks good, and provides the comfort and lumbar support you were looking for. Your kind recommendation means a great deal to us, and we’d be delighted to welcome you back to Furniture Online again in the future!
Kind regards,
Furniture Online
Perfect
Perfect, just what I needed. It’s confy, great material, easy to use.
I am really happy with it.
The delivery was really good, I got it in 3 days. The delivery company was amazing, they calltme to arrange the delivery, txt me the day before to remind me and call me when they were on their way.
27 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi D C
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re so happy with your purchase and that you find it comfortable, easy to use, and made with great-quality material. It’s also wonderful to hear that the delivery service was so smooth and well organised, from arranging the delivery to keeping you updated along the way. We truly appreciate your kind feedback and hope you continue to enjoy your new furniture!
Kind regards,
Furniture Online
Great product and delivery was great…
Great product and delivery was great and timely. Would love if a cover could be added to it for free but still love it.
25 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Olufemi
Thank you for your wonderful 5-star review! We’re delighted to hear that you’re happy with the product and that your delivery arrived promptly and on time. We also appreciate your feedback regarding the cover — we’ll certainly keep this suggestion in mind as we continue to improve our products and service. It’s great to know that you’re still loving your purchase, and we hope you enjoy it for many years to come!
Kind regards,
Furniture Online
Great service quick delivery very…
Great service quick delivery very friendly chaps put chair where I needed it very experienced as they managed to get it into my small bungalow very comfortable recliner and well made everything works as described next purchase will be the matching sofa thanks very much much Ian
3 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Mr Fossey
Thank you so much, Ian, for your fantastic 5-star review! We’re delighted to hear that you were pleased with the service and quick delivery, and that our delivery team were able to get your new recliner safely into your bungalow and place it exactly where you needed it. It’s wonderful to know that you’re enjoying the comfort and quality of the chair and that everything is working as described. We really appreciate your support and look forward to helping you with the matching sofa for your next purchase. Enjoy your new recliner!
Kind regards,
Furniture Online
Good value for money, excellent delivery service
The recliner is all that it was advertised to be. Delivery was tracked and I knew exactly where my chair was on its journey. James was very helpful with some extra operating instructions for the controller. I am confident that, should there be any problems in the future, James will sort them out quickly and efficiently
26 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Marilyn
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your recliner was exactly as advertised and that you found the delivery tracking helpful in keeping you updated throughout its journey.
It’s also wonderful to hear that James was able to assist with the additional controller instructions. We’ll be sure to pass on your kind words to him. Your confidence in our after-sales support means a great deal to us, and should you ever need any assistance in the future, we’ll be more than happy to help.
Thank you again for choosing us, and we hope you enjoy your new recliner!
Kind regards,
Furniture Online
Only 1 thing ….
Everything was great but could have been slightly better if an assembly option was offered.
17 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Kay
Thank you for your review! We’re pleased to hear that everything was great with your order. We completely understand your feedback regarding assembly and appreciate you taking the time to share it with us. At present, our assembly service is available for selected sofas and recliner chairs, but unfortunately does not extend to sofa beds, dining sets or gaming chairs. We’ll certainly take your comments on board as we continue to review and improve our services. Thank you again for choosing us!
Kind regards,
Furniture Online
On time quick delivery
On time quick delivery. Chair as expected, good quality.
21 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mr Roland
Thank you for your lovely review! We’re pleased to hear that your chair arrived on time and that you’re happy with the quality. It’s great to know the chair was just as you expected. We really appreciate you choosing us and taking the time to share your feedback!
Kind regards,
Furniture Online
Chester Leather Electric Recliner
I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down the body. Ordering it was simple, delivery was swift (5 days) and assembly was easy (the chair back slots in and clicks into position). Only observation is the chair requires 2 plugs ... one for the power recline and another for the Massage and Heat setting. Not an issue but just thought I would mention it. I would be happy to recommend "FurnitureOnline" because the whole Order, Deliver and Setup process was totally painless.
15 de agosto de 2026
Resposta da FurnitureOnline.co.uk
Hi Russell
Thank you so much for your detailed and wonderful 5-star review! We’re delighted to hear that you’re loving your Chester Leather Electric Recliner and enjoying the soothing massage function. It’s also great to know that you found the ordering, delivery and assembly process straightforward and hassle-free. We really appreciate you sharing your helpful note regarding the two plugs and, most importantly, your recommendation. We hope you continue to enjoy the comfort and features of your new chair!
Kind regards,
Furniture Online
My fault but James sorted it out
I ordered a recliner chair from the company and then had to cancel it. I t was my fault I had to cancel it, a customer advisor called James emailed me a couple of times and then followed up with a phone call to help sort it out. very helpful ,pleasant young man. When I am sorted out I will reorder the recliner from this company.
24 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Veronica
Thank you so much for your wonderful 5-star review! We’re pleased to hear that James was able to assist you with your cancellation and made the process as easy and pleasant as possible. We’ll be delighted to welcome you back when you’re ready to reorder your recliner. Thank you again for your kind words and for choosing us!
Kind regards,
Furniture Online
I Bought a rise n recline chair
I Bought a rise n recline chair. It was a good price, good quality and delivered fast with no issues.
21 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Michelle
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with the quality and value of your rise and recline chair, and that it arrived quickly and without any issues. We really appreciate you choosing us and hope you continue to enjoy the comfort of your new chair!
Kind regards,
Furniture Online
furnitureonline.co.uk…
I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful and very professional. Resolved all my questions. I am very impressed with the service provided.
24 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Phil
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was able to assist you with your questions about the Hudson sofa bed range and provide the information you needed.
We’re especially pleased that you found his service helpful and professional. We’ll be sure to pass your kind feedback on to James, as we know he’ll really appreciate it. Thank you for choosing Furniture Online, and we hope you’re delighted with your Hudson sofa bed!
Kind regards,
Furniture Online
I recently took delivery of the Caesar…
I recently took delivery of the Caesar reclining chair and the whole service was excellent from ordering to delivery. I assembled it myself which was very easy. The chair does everything I wanted and I am very happy with it.
21 de agosto de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi John
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience from ordering through to delivery and that you found the Caesar reclining chair easy to assemble.
It’s fantastic to know that the chair has everything you were looking for and that you’re very happy with your purchase. We really appreciate your kind feedback and hope you enjoy your Caesar recliner for many years to come!
Kind regards,
Furniture Online
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