I recently cancelled a chair from furniture online but it had already left the warehouse to go to the delivery firm. James at furniture online was a great help and actually was able to stop deliver... Ver mais
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Veja o que dizem as avaliações
I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
A empresa respondeu
Lovely trouble free experience when purchasing two reclining chairs. Prices are exceptional for the quality of the furniture supplied. Would happily buy from this company again.
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very nice really pleased
15 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Valerie
Thank you so much for your lovely feedback! We're delighted to hear that you're really pleased with your purchase. It means a lot to us that you took the time to leave a review, and we hope you enjoy your item for many years to come.
Thank you again for choosing us!
Kind regards,
Furniture Online
Great service
I received the order within a week the delivery was good and the chair is great. It is well built and as comfortable as advertised.
If I require any more furniture I will consider this company.
Highly recommend.
15 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Joe
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your order arrived promptly, that the delivery went smoothly, and most importantly, that you're pleased with your new chair. It's great to know that it's living up to your expectations for both comfort and quality.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again if you decide to shop with us in the future.
Enjoy your new chair!
Kind regards,
Furniture Online
Massive Thank You to Liam who was so…
Massive Thank You to Liam who was so helpful and knowledgeable.
Service and delivery were spot on too!
Many many thanks again.
29 de maio de 2026
Resposta da FurnitureOnline.co.uk
Hi Rosanna
Thank you so much for your lovely review. We're delighted to hear that Liam was able to help and that you found him knowledgeable throughout the process.
It's also great to know that everything went smoothly with the service and delivery. We'll be sure to pass your kind words on to Liam; feedback like this really means a lot to the team.
Thank you again for taking the time to share your experience, and we hope you enjoy your purchase for many years to come.
Kind regards,
Furniture Online
James was very helpful and has arranged…
James was very helpful and has arranged for a technician to call
18 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi
Thank you for your 5-star review. We're delighted to hear that James was able to assist you and arrange for a technician to visit. We appreciate your feedback and are always happy to help whenever needed.
Kind regards,
Furniture Online
Love my new chair
What a fantastic experience. From placing the order to putting my feet up and relaxing, everything was simple, stress-free, and easy. Great service, great quality, and I couldn't be happier with my purchase
9 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Linda
Thank you so much for your fantastic 5-star review.
We're thrilled to hear that the entire process, from placing your order to enjoying your new purchase, was smooth, simple, and stress-free. Providing excellent service and quality products is what we strive for, so it's incredibly rewarding to know we delivered on both.
Your kind words mean a great deal to our team, and we're delighted that you're so happy with your purchase.
Thank you for choosing us, and we hope you enjoy many hours of comfort and relaxation.
Kind regards,
Furniture Online
We recently purchased 2x Eaton recliner…
We recently purchased 2x Eaton recliner armchairs
very pleased with the products as good as we expected.
The delivery was on time and efficient.
I had to contact there customer service to order a replacement part which they effectively supplied with
No problems .
Overall a very good company to deal with.
3 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi Robert
Thank you for your wonderful 5-star review.
We are delighted to hear that you are pleased with your Eaton Recliner Armchairs and that they met your expectations. It's also great to know that your delivery was completed on time and efficiently.
We appreciate your kind comments about our customer service team. We always strive to provide prompt and effective support, so we're pleased we were able to quickly assist with your replacement part request.
Thank you for choosing us and for taking the time to share your experience. We truly value your support and look forward to serving you again in the future.
Kind regards,
Furniture Online
Delivery address error!
1 digit incorrectly added to the postcode and the delivery company contact to say that they cannot find the address, they were unable to change it without confirmation from the retailer, Debenhams. Their text helpline could not help and told me there’s nothing they could do other than wait until the order is sent back to them after a failed delivery. I emailed to cancel the order completely but James corrected the error and had the delivery company contact me to rearrange a delivery date and he even called me to confirm that they had been in touch. James had given me amazing customer service and saved me the hassle of cancelling after not getting any help/customer support in correcting the delivery address!
12 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Joshua
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist in resolving the postcode issue and preventing the inconvenience of a failed delivery and order cancellation. We understand how frustrating it can be when an address error causes delays, and we're pleased that he was able to step in, make the necessary corrections, coordinate with the courier, and keep you updated throughout the process.
Providing proactive and reliable customer service is something we strive for, and it is fantastic to know that James's efforts made such a positive difference to your experience.
Thank you once again for your kind words and support. We will be sure to pass your feedback on to James, who will be thrilled to hear it. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
Furniture Online
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston…
⭐️⭐️⭐️⭐️⭐️ I absolutely love my sofa (Boston 3 seater grey recliner). So sturdy and high quality, lumbar support, and brilliant for tall people. Perfect fit and well worth the price! Free delivery too! Ordering/delivery/customer service was also excellent! From ordering to sitting on it, in less than 4 days. Would highly recommend!
2 de junho de 2026
Resposta da FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you are loving your Boston 3 Seater Grey Recliner and that it has proven to be sturdy, comfortable, and a great fit for your needs. It's especially pleasing to know that the lumbar support and generous sizing have made it such a comfortable choice.
We're also thrilled that your experience with our ordering process, delivery service, and customer support met your expectations. Receiving your new sofa in less than four days is exactly the kind of smooth experience we strive to provide.
Thank you for your recommendation and for taking the time to share your feedback. We truly appreciate your support and hope you enjoy many years of comfort with your new sofa.
Kind regards,
Furniture Online
The staff delivering the recliner were…
The staff delivering the recliner were especially helpful. They even put the chair in place for me, over and above the call of duty!
13 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Matthew
Thank you for your wonderful 5-star review.
We are delighted to hear that you had such a positive delivery experience. Our delivery teams take great pride in providing helpful and courteous service, so it is especially rewarding to know that their efforts made a difference and helped make the delivery process easier for you.
We will be sure to pass your kind comments on to the team. Thank you for choosing us, and we hope you enjoy your recliner for many years to come.
Kind regards,
Furniture Online
The riser recliner chair we received…
The riser recliner chair we received was faulty contacted the company who quickly and efficency delivered a new chair within a week and collected the broken chair with no problem.
11 de maio de 2026
Resposta da FurnitureOnline.co.uk
Hi Mrs Adamson
Thank you for taking the time to leave us a 5-star review.
We are sorry that the original riser recliner chair arrived with a fault, but we are pleased to hear that our team was able to resolve the issue quickly and efficiently for you. We understand how important it is to receive a prompt solution, and we're glad the replacement chair was delivered and the faulty item was collected without any hassle.
Your feedback is greatly appreciated, and we thank you for giving us the opportunity to put things right. We hope you enjoy your new chair for many years to come.
Kind regards,
Furniture Online
Delivery very good except the change in…
Delivery very good except the change in delivery time.
Not sure about the quality yet, will give it some time.
5 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi David
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the delivery service. However, we apologise for any inconvenience caused by the change in the delivery time and appreciate your understanding.
We hope the quality of your item meets your expectations once you've had the opportunity to use it for a while. Should you have any questions or require any assistance, please don't hesitate to get in touch with our customer service team, and we'll be happy to help.
Thank you for choosing us, and we hope you enjoy your purchase.
Kind regards,
Furniture Online
Had excellent service from James…
Had excellent service from James today. James was very understanding regarding the problem I had with a delivery issue. Thanks James for all your help much appreciated.
9 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Debbie
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that James was able to assist you with your delivery issue and provide the support you needed. We understand how frustrating delivery concerns can be, and we always strive to resolve them as quickly and efficiently as possible.
Your kind words and appreciation will be passed on to James, who will be pleased to know that his efforts made a positive difference to your experience.
Thank you once again for your feedback and for choosing us. We truly appreciate your support and hope to serve you again in the future.
Kind regards,
Furniture Online
Had to speak to company over problem…
Had to speak to company over problem with order which was totally my fault. Nothing was a problem to them in order to rectify the problem…10/10
29 de maio de 2026
Resposta da FurnitureOnline.co.uk
Hi Mark
Thank you for your fantastic 5-star review!
We are delighted to hear that our team was able to help resolve the issue with your order quickly and smoothly. We understand that mistakes can happen from time to time, and we're always happy to do our best to find a solution and make the process as straightforward as possible.
Your kind words mean a great deal to us. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future.
Kind regards,
Furniture Online
Quick efficient delivery.
Quick efficient delivery.. good quality product .. as description
29 de maio de 2026
Resposta da FurnitureOnline.co.uk
Hi FionaConnolly
Thank you for your 5-star review!
We are delighted to hear that you were pleased with the quick and efficient delivery and that the product met your expectations in terms of quality and description. We work hard to ensure our products are accurately represented and delivered promptly, so it's wonderful to know we achieved that for you.
Thank you for choosing us, and we hope to serve you again in the future. Enjoy your new purchase!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Vicki
Thank you for your fantastic 5-star review.
We are delighted to hear that you are enjoying your new chair and that the delivery experience was smooth and professional. We will be sure to pass your kind comments on to our delivery team, who will be pleased to know their service made a positive impression.
Thank you again for choosing us. We truly appreciate your support and hope you continue to enjoy your chair for years to come.
Kind regards,
Furniture Online
Had an issue with a recently bought…
Had an issue with a recently bought chair .. contacted furniture online and spoke to James .. he was very friendly yet still professional. He went above and beyond to help me and rectify the problem .. excellent customer service
5 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Irene
Thank you for taking the time to leave us a 5-star review.
We're sorry to hear that you experienced an issue with your chair, but we're delighted that James was able to assist you and provide a positive resolution. Delivering friendly, professional, and effective customer service is something we take great pride in, and it's wonderful to hear that James went above and beyond to help.
Your kind words will certainly be shared with him. Thank you for choosing Furniture Online, and we hope you enjoy your chair for many years to come.
Kind regards,
Furniture Online
Really pleased with the chair and…
Really pleased with the chair and footstool. Chose the dark green which looks good. Easy to assemble, fast delivery and good communication.
26 de maio de 2026
Resposta da FurnitureOnline.co.uk
Hi J S
Thank you for your wonderful 5-star review!
We're delighted to hear that you're really pleased with your chair and footstool. The dark green is a beautiful choice, and we're glad it's looking great in your home. It's also fantastic to know that you found the assembly straightforward and that our fast delivery and communication met your expectations.
We truly appreciate your feedback and thank you for choosing Furniture Online. We hope you enjoy your new chair and footstool for many years to come!
Kind regards,
Furniture Online
Dunkeld Solid Oak Bed Frame - king-size
After purchasing a king-size Dunkeld Solid Oak Bed Frame I had many issues with poor workmanship and faults. I sent the first bed frame back but the second bed frame was no better.I would not recommend the bed frame because of this, however, even though the transaction was far from satisfactory, I would like to pass on my thanks to the customer service team, specifically, James.
Often times things go wrong when making a purchase, and when this happens, its how things are resolved that matters.
I believe James's professional communication, fast responses to my emails and ultimately, his support with finding a solution to the issues went someway to making things right.
I would give the bedframe 2 stars for quality but I would give James 4 stars for service.
16 de maio de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi LJ
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear that the Dunkeld Solid Oak Bed Frame did not meet your expectations and that you experienced issues with both replacement units. We understand how disappointing this must have been, particularly when you were looking forward to enjoying your new furniture.
That said, we greatly appreciate your recognition of James and the support he provided throughout the process. At Furniture Online, we understand that while issues can occasionally arise, what truly matters is how they are handled. We are pleased that James's professionalism, prompt communication, and dedication to finding a resolution helped improve your overall experience.
Your feedback is invaluable and has been shared with the relevant teams as we continually work to improve both our products and services. Thank you once again for giving us the opportunity to put things right, and we wish you all the very best moving forward.
Kind regards,
Furniture Online
the chairs were exactly as described in…
the chairs were exactly as described in both colour and design they are lovely very neat and extremely comfortable they look great in my conservatory and are fantastic value for money the delivery service was also great thank you.
2 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi MrsDorothySherwin
Thank you for your wonderful 5-star review!
We are delighted to hear that your chairs arrived exactly as described and that you are pleased with both the colour and design. It's great to know that they look fantastic in your conservatory and that you find them neat, comfortable, and excellent value for money.
We're also pleased that you had a positive delivery experience. Your kind feedback means a lot to our team, and we're grateful that you chose Furniture Online for your purchase.
Thank you once again for your support, and we hope you enjoy your new chairs for many years to come.
Kind regards,
Furniture Online
dining chairs
Unfortunately 2 chairs had been damaged in transit
1 de junho de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mr Frank
Thank you for your feedback.
We’re very sorry to hear that two chairs arrived damaged in transit. This is not the experience we want for our customers, and we would like the opportunity to look into this further and resolve it for you as quickly as possible.
As your review came through without order details, could you please provide your order number so we can locate your purchase? If possible, kindly also send us photos or a short video showing the damage so we can assess the issue and arrange the appropriate solution.
Please email these details to sales@furnitureonline.co.uk, and our team will prioritise your case once received.
Once again, we sincerely apologise for the inconvenience caused, and we look forward to hearing from you.
Kind regards,
Furniture Online
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