Garmin Avaliações 

purchased a Garmin golf watch during COVID. The watch was stored in the wardrobe until I retired and took up golf. When I tried to use the watch the battery would not charge.

I contacted Garmin care. Well forget that no customer service at all. The batter is Not replaceable. So I have wasted $340 !!!

DO Not buy a Garmin Golf Watch
Date of experience: 26 November 2024

Ordered direct on 25th but then realised wanted next model up tried to can el same day said I couldn’t.
Then received delivery notification from ups and Garmin but has not arrived and no update
I wanted to return as soon as arrived
Not happy with either

Allons droit au but. Le point noir (mais ne devrions nous pas parler de trou, voire de gouffre noir dans ce cas?) est sans conteste le service après-vente. Pire que celui de Garmin je ne pense pas que cela soit possible à moins d'acheter chez Ali Express mais dans ce cas on sait du moins à quoi s'attendre.
J'ai commandé un article à 400 euros (hé oui, ce n'est pas de la rigolade leurs tarifs) une Instinct 2X solar blanche qui est arrivé au bout de 10 jours, rien à redire sauf concernant la qualité de plastique un peu médiocre de l'ensemble (cadran et bracelet) que l'on se serait plutôt attendu à voir sur un produit chinois au sixième du prix et encore, je suis médisant sur les produits chinois.
J'ai donc demandé un retour qui a été accepté. J'ai renvoyé le produit de Bruxelles à Bruxelles par UPS et l'interminable attente a commencé. Pas de nouvelles, pas de mail, rien. Silence PC en dépit de mes demandes répétées. Impossible de contacter le SAV par téléphone, bien entendu et pas de remboursement mais ca vous l'avez déjà deviné.
Ainsi moururent mes espérances, dans l'indifférence la plus totale de Garmin.
Les 14 jours de délai légal pour remboursement après réception du produit par le fabricant étant écoulés, je vais me résoudre à entamer une action en justice.
Achetez plutôt une Casio G-Shock, au moins le SAV de Casio est réactif et compétent.

Omdat wij nogal fervente wandelaars zijn kochten wij 4 jaar geleden een Oregon 7 toestel van GARMIN.
Al vlug kwamen we tot de constatatie dat dit een zeer gebruiksonvriendelijk toestel was. Zeer complex om kaarten op het toestel te krijgen. Constante problemen onderweg, Het is onmogelijk om nog aanpassingen te doen, oriëntatie problemen, batterij problemen, verbindingsproblemen, instellingproblemen enz. In gesprekken met andere wandelaars veelal het zelfde verhaal. De meeste mensen doen hun (duur) toestel dan ook weg of gebruiken het niet meer. Half september 24 raakte ons toestel per ongeluk zoek tijdens een wandeling. En wat dacht u, geen enkele functie op het toestel om dit te traceren. Zodoende onverwacht einde verhaal met dit toestel. Ons volgende toestel zal ZEKER GEEN GARMIN MEER ZIJN !

Update
If your garmin doesn't work buy a cable off amazon. 3 quid, will fix it.

Bought a Garmin LGV1000 and that broke, they replaced it with a LGV1010, this is where the problem started. An update broke the display so the M25 shows up as M2, the M56 as M5 etc, any double digit motorway does not show in the top left. It’s been ongoing for weeks and I can’t be the only one with this problem. Their support has been useless and said that they don’t see a fix this year and can’t give a proper date. I wish I had bought a different sat nav now because I will never touch Garmin again.

Ik heb een Edge 520+ fietscomputer en een Forerunner 245 horloge. Er zijn altijd nieuwere en betere, maar na jaren gebruik moet ik zeggen dat de toestellen en hun besturingssysteem nipt voldoen aan de verwachtingen maar aan de trage en oubollige kant zijn - in tegenstelling to vb. Apple Watch. De batterijduur is zeker voldoende en het Garmin Connect platform is zeer goed en maakt delen van parcours en activiteiten gemakkelijk. Voor sportstatistieken is Garmin veel beter dan Fitbit, voor algemene gezondheid (slaap, spo2, hrv) is het omgekeerd.

Hoewel de toestellen duur waren en de nieuwere nog duurder zijn, hang je niet vast aan een abonnement, wat altijd beter is dan premium services waarvoor je moet blijven betalen. Mijn volgende aankoop zal dus waarschijnlijk weer een Garmin zijn.

I have had an ongoing issue with a 5 month old Vivoactive 5 since 9th July.
1 - Tthe watch held its steps from the previous day and stopped charging. The customer service advisor advised it was held in a loop and would send out a new charger and if this did not fix it, they would replace the watch. A few days later it suddenly started again, without the new charger.
2 - 5 days after the charge issue, it just turned off and would not charge, even though it still had a decent amount of charge - so should not have died. 5 hours later it tuned back on, time held at when it died!
I called customer service and they agreed the watch was faulty and said they would it.
3 - I received the exchange email and it said it would be a 'recertified' watch I would receive. i called and said this is unacceptable as my watch is only 5 months old, the advisor agreed and cancelled the exchange, and raised a new one for a new watch.
4 - Days later I chased my replacement and was told I had to return my watch first before a replacement would be sent out. (I was not happy with this why should I be without a watch due to their fault - they should conduct a swap over of goods )
I advised that I was not happy to wait 2-3 weeks as per the website without a watch as that was stated as the current delivery. I was ASSURED they had received stock and the website had not been updated and turn around of sending mine back and receiving a new one should be 5-7 days.
5 - I have now sent my watch back and been advised, there is no stock until mid August, so I will be without my watch for a minimum of 1 month since sending it back!
6 - I have said I would like to raise a complaint as I am not happy and being told by the agent, he will not escalate as a manager would say the same - wait or take a different colour.
So they are not even allowing me to make a complaint about their poor service, they have my watch and I will be without it for a minimum of a month from sending it back

Azienda di maleducati che scaricano la responsabilita delle mancate consegne sui corrieri invece che farsi carico della propria inefficienza. Ci sono tantissimi altri marchi con prodotti di qualita simile e meglio affidarsi alla concorrenza.

Je suis extrêmement déçu par le service de réparation de Garmin. J'ai envoyé mon GPS pour une réparation d'écran brisé il y a maintenant deux mois. À ce moment-là, un collaborateur de Garmin m'avait assuré que le modèle était en stock et que la réparation serait rapide.Depuis, LE PAIEMENT POUR LA RÉPARATION A ETE EFFECTUÉ mais je n'ai eu aucune nouvelle de leur part. Pas même un email pour m'informer de l'état de la réparation. Deux mois plus tard, il m'est finalement apparu que ce modèle n'est plus en stock. Aucune solution n'a été proposée jusqu'à ce jour.Le manque de communication et de réactivité de Garmin est tout simplement inacceptable. Je déconseille fortement d'utiliser leur service d'échange. Une expérience client aussi médiocre est inadmissible pour une marque de cette envergure. À éviter absolument.

I am extremely disappointed with Garmin's repair service. I sent my GPS for a screen repair two months ago. At that time, a Garmin representative assured me that the model was in stock and that the repair would be quick.Since then, PAYMENT FOR PRODUCT EXCHANGE WAS PROCESSED but I have heard nothing from them. Not even an email to inform me about the repair status. Two months later, it has finally become clear that this model is no longer in stock. No solution has been proposed to this day.Garmin's lack of communication and responsiveness is simply unacceptable. I strongly advise against using their exchange service. Such a poor customer experience is inadmissible for a brand of this stature. Avoid at all costs.

Mijn Forerunner 955 t.w.v. €500 is na 4 maanden stuk.
De support om dit in garantie retour te sturen en een nieuwe te krijgen duurt belachelijk lang. Ik wacht nog steeds op een UPS label om dit terug te sturen. Hier ben ik al 4 weken mee bezig.
Bij sommige Chinese webshops had ik al lang een nieuwe in de bus gehad. Dit is voor een merk als Garmin echt onaanvaardbaar.

Fiets-GPS Edge Explore 2: waardeloos en onbruikbaar ding dat eigenzinnig z'n eigen leven leidt. De handleiding (die je moet downloaden, want niet meegeleverd met het toestel) is totaal onbruikbaar en niet te verstaan (een computervertaling die blijkbaar nooit door mensen gecontroleerd is, en dus vol onzinnige zinsconstructies staat. Ook op het toestel zelf moet je heel veel geluk hebben om te vinden wat je nodig hebt: er zit geen enkele logica in de structuur

For me absolute rubbish.
Don't buy.
I Bought a new one from halfords, for my Camper
To take me on suitable routes, keeps falling off Screen regardless what I try, and when I program in destinations after a few miles starts to take me back to where I set off from, regardless of constant resets. A very, very expensive mistake, I've had many satnavs this one scares me!!!
Toshout.

Garmin UK Southampton.
Disgusting behaviour to a member of public with a camera.
Trying to knock the drone controller of the pilot.. Mark Oakley dose not appear mentally stable.

Garmin inReach Mini - Non-Exiswtent support.

Garmin have had the issue with them for an almost 2 weeks and nothings has happened. I have done everything that has been required and replicated the fault numerous times. This is as part of the diagnosis process. Regrettably no matter what the Garmin system does and struggles to accept videos and proof of issues. No representative has called me back regarding this issue.

When I have tried to contact the company it takes a long time to answer the phone and when half way through waiting it then changes the message to the system is down or being upgraded please call back another time.

Overall expensive equipment for poor customer care. Avoid if you can.

Waardeloze klantenservice. Mijn Garmin Vivomove Luxe horloge twv 500 euro, aangekocht in 2021, meet mijn stressniveau niet meer, waardoor ook mijn body battery meeting niet meer naar behoren werkt. Klantenservice stuurt enkel waardeloze links die mij niet helpen.

Almost useless support. Even for a purchase worth about 1000€ I had to deal with bad communication, rude support personnel, and bad logistic. Absolutely not recommended!

GarminUK vívosmart® 5 is the most useless smart watch I've ever bought! it states it has "up to 7 days of battery life? Yep — This misleading, I charge mine twice a day😡😡😡. Huawei smartwatch I bought in 2020 is far better than this piece I bought from Garmin. The annoying part is I complain about it on Twitter, they ignored me because I didn't buy an expensive smartwatch from them.

MAI PIÙ GARMIN.
Acquistato Venu 2 Plus; orologio non rispondente a quanto pubblicizzato; disposto anche a cambio con integrazione economica con altro modello: dopo 4 mesi Garmin ha elegantemente comunicato che non è possibile né rimborso, né sostituzione con altro modello.
Tradotto: 400€ di orologio che non restituisce dati/misurazioni che un un Huawey da 60€ esegue senza alcun problema.

Issues with a flagship watches performance, the customer support team seem to be looking for excuses not to investigate further or to replace the watch.

I think Garmin incentivise the team not to take action rather than fix customers issues.

The watch is ok but not great for the price. I think I will buy an apple watch next time, at least the support there is much better.