The engineer was ontime, he explained the issues and the problem with the toilet and then gave it a complete overhaul, upfront and honest with his assessment. Friendly, Clean and tidy, with a profes... Ver mais
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Veja o que dizem as avaliações
Dreadful! Flush doesn't work,original installer went silent when reported fault, other plumbers shrug their shoulders and laugh at the 'childs cheap toy' quality of the internal fittings.This was expe... Ver mais
Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... Ver mais
A empresa respondeu
The best, help, advice, info to identify and obtain replacement parts for bathroom fittings over 12 years old. Charles, who helped me on the phone, went above and beyond refreshing and unusual nowada... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Informações de contato
Geberit House, Edgehill Dr, CV34 6NH, Warwick, Reino Unido
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4,5
Excelente
101 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful first class
13 de maio de 2026
Avaliação não solicitada
The engineer visit
The engineer was ontime, he explained the issues and the problem with the toilet and then gave it a complete overhaul, upfront and honest with his assessment.
Friendly, Clean and tidy, with a professional attitude.
11 de maio de 2026
Avaliação não solicitada
Pivot door hinge block
The handling of my of my query was done with absolute professionalism.
First class service and guidance.
29 de abril de 2026
Resposta da Geberit UK
Hi William,
Thanks for your review. We're delighted to hear that your query was handled with professionalism and that you received first-class service and guidance!
Warm regards,
Sarah - The Geberit Team
Helpful customer service!
20 de abril de 2026
Resposta da Geberit UK
Hi Good,
Thank you for your feedback. We're thrilled to hear that the team were helpful!
Warm regards,
Sarah - The Geberit Team
Friendly and professional technician
Friendly and professional technician. Problem is intermittent but we have a good plan to pursue.
23 de abril de 2026
Resposta da Geberit UK
Hi Chris,
Thanks for your review. We're happy to hear our engineer was friendly and professional, and that a clear plan is in place to address the intermittent issue.
Warm regards,
Sarah - The Geberit Team
Mera Comfort " The best"
I have to say that my Mera Comfort is trouble free and when it hiccups it is a major tragedy. Wilem talked my son through sorting it out on the telephone.
we are not used to that kind of service these days!
Thank you.
20 de abril de 2026
Resposta da Geberit UK
Hi Barrie,
Thank you for your feedback. We're pleased to hear you're enjoying your Mera Comfort and that Wilem was able to support your son over the phone.
Warm regards,
Sarah - The Geberit Team
Attention to getting things sorted out.
1 de abril de 2026
Resposta da Geberit UK
Hi Peter,
Thanks for your review. We're glad to hear the team sorted things out for you.
Warm regards,
Sarah - The Geberit Team
My call was answered swiftly and…
My call was answered swiftly and technical support was very quick and successful .
18 de março de 2026
Resposta da Geberit UK
Hi Susan,
Thanks for your feedback. We're so pleased our team were able to help you quickly!
Warm regards,
Sarah - The Geberit Team
Not good went to wrong address waiting…
Not good went to wrong address waiting around nearly didn’t get the item not good charge to much on delivered don’t get it back
13 de março de 2026
Resposta da Geberit UK
Hi Margaret,
Thanks for your review. I'm sorry to hear that you've not had a good experience.
We can't find any record that matches the situation you mentioned. We recently attended your property to complete a repair of your toilet, free of charge under the terms of your warranty, and no delivery was involved.
If there's been a misunderstanding by us, or if the review was meant for another company, we'd really appreciate the chance to help straighten things out.
Please feel free to contact us directly at technical@geberit.com so we can look into this together and ensure everything is resolved.
Warm regards,
Sarah - The Geberit Team
They answered my query and nothing more…
They answered my query and nothing more to say.
9 de março de 2026
Resposta da Geberit UK
Hi David,
Thank you for your review. We're glad we were able to help with your query!
Warm regards,
Sarah - The Geberit Team
Resposta da Geberit UK
Hi Sharon,
Thanks for your review. We're pleased to hear you were satisfied with our service.
Warm regards,
Sarah - The Geberit Team
I cannot praise the technical team…
I cannot praise the technical team enough. Part numbers supplied together with videos for explanation. Bobby was superb
20 de fevereiro de 2026
Resposta da Geberit UK
Hi Hilary,
Thank you so much for your kind feedback. We're delighted to hear that our technical team were able to support. We'll pass the feedback on to Bobby!
Warm regards,
Sarah - The Geberit Team
Very helpful technical support for our Tuma Comfort toilet
Very helpful technical support for our Tuma Comfort toilet including sending a video to give us confidence in how to change the ceramic filter.
12 de fevereiro de 2026
Resposta da Geberit UK
Hi Penny,
Thanks for your feedback. We're really pleased to hear that our technical team were able to support you with your Tuma Comfort and that the video guidance was helpful.
Warm regards,
Sarah - The Geberit Team
Resposta da Geberit UK
Hi Ms Heena Shah,
Thank you for your review. It's great to hear that your problem was resolved quickly!
Warm regards,
Sarah - The Geberit Team
Resposta da Geberit UK
Hi Denise,
Thanks for your kind words. We're thrilled you found us kind, professional and thorough!
Warm regards,
Sarah - The Geberit Team
Great after care
12 de fevereiro de 2026
Resposta da Geberit UK
Hi Julie,
Thank you for your review. We're delighted to hear that you're happy with our service.
Warm regards,
Sarah - The Geberit Team
I emailed Gerebit about a problem I was…
I emailed Gerebit about a problem I was having and they contacted me back on the Monday as it was weekend. They advised I rang them and they talked me through the problem which was then fixed. Great customer service
30 de janeiro de 2026
Resposta da Geberit UK
Hi Mr Waiting,
Thanks for your review. We're glad the team were able help you resolve the query over the phone!
Warm regards,
Sarah - The Geberit Team
Poor Customer Service
This company has incredibly poor customer service.
Geberit only takes partial responsibility for their product wdith the end result being frustrating conversations with the "customer service" people and practically having to beg to have one of their engineers come to see their faulty toilets.
We have a Geberit Aquaclean washlet so it has electrical parts for the wash and dry function. The electrical parts are attached to the main body of the product which is a toilet. One would have thought that the company serviced the entire very expensive unit, but this is not the case.
I called Geberit today because we noticed water leaking under the toilet. There has also been a few instances in the past week when sitting where the fan comes on or using the toilet's wash function trips the electricity in the house.
I told the "customer service" agent that my partner noticed water leaking and that some of it was white. He immediately pounced on the description of the water not being clear to advise me it was probably a plumbing problem and that I needed to call a plumber. He said that if their engineer came out and assessed the problem as being non-electric and an issue with plumbing that I would incur a charge for callout at £140+VAT plus parts because their engineers were not plumbers.
So a company that sells toilets with a wash function will only fix parts of said toilet and that I, who am not a plumber, have the added pressure of trying to figure out for myself which part of the toilet is broken because if their engineers who are not plumbers come out to assess the problem find out it's a plumbing problem, will charge me and then I will have to call a plumber and pay for that too?
How utterly ludicrous.
Why would they not service the entire toilet? Geberit is selling a product that at the end of the day is a toilet with enhancements. They should take responsibility for servicing the product that they are selling. My toilet is under warranty so the entire toilet should be covered.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Geberit UK
Hi cheekster,
Thanks for sharing your concerns. I'm sorry for the frustration you've experienced.
From your description, it sounded as though the leak might have been coming from the external pipework, rather than the toilet itself. My colleagues explained that if this was the case, rather than a manufacturing fault, then it wouldn't be covered by the warranty and a call-out fee would apply.
That said, we absolutely understand how worrying a leak can be, and an engineer visit was arranged to assess the unit and repair anything that relates to a manufacturing fault with the toilet.
We always aim to give all information up-front so customers can make informed decisions, not to pass responsibility. I'm sorry if this wasn't how it felt during your call. Just for clarity, the entire toilet is covered under warranty, but any external pipework is not.
I hope this helps to give you peace of mind.
Warm regards,
Sarah - The Geberit Team
I was helped by someone who was patient…
I was helped by someone who was patient and clear in giving instructions.
15 de janeiro de 2026
Resposta da Geberit UK
Hi AB,
Thank you for your kind words. We're delighted to hear our team supported you with patience and clear instructions.
Warm regards,
Sarah - The Geberit Team
non functioning toilet
Helpful man, when I eventually made contact Finding someone to answer the phone was time consuming.
19 de janeiro de 2026
Resposta da Geberit UK
Hi David,
Thanks for your feedback. I'm sorry it was difficult to get through to us. I'm pleased to hear we were helpful once contact was made.
Warm regards,
Sarah - The Geberit Team
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