The customer service representative understood the problem. I had ordered the item on 4/23/26 needing it by 4/30 which seemed possible. It didn't arrive (according to tracking information) until 5/5... Ver mais
SonaBuds
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Veja o que dizem as avaliações
Mit der Akkustik der Kopfhörer war ich zufrieden und auch im offline Modus haben die sonabuds funktioniert. Aber längere Sätze werden nicht übersetzt. Die Übersetzung wurde einfach abgebrochen und... Ver mais
A empresa respondeu
I can imagine they are good for people who want to talk one to one with short sentences. Where both people understand each other's limitations..maybe patient to doctor I took the advertising as lit... Ver mais
Just responding quickly. I've never used this company before and I'm always skeptical of scams. The price point was good and I'm excited to get them. I bought these for a good friend at work she has s... Ver mais
Detalhes da empresa
Escrito pela empresa
SonaBuds are smart translation earbuds designed to make conversations across languages simple and natural. Using advanced real time translation technology, they support communication in more than 140 languages, helping people connect easily while traveling, working internationally, or interacting with diverse communities. One of the key advantages of SonaBuds is offline functionality. Translation works even without Wi Fi, mobile data, or ongoing subscriptions, making them a practical solution for travel, meetings, or everyday situations where internet access may be limited. A one time purchase provides continuous use without recurring fees. Powered by AI driven translation technology, SonaBuds deliver fast two way communication so both sides of a conversation can understand each other more smoothly. The earbuds also provide quality stereo sound and noise reduction, helping maintain clear audio during conversations. SonaBuds are easy to set up and can sync with a mobile app when needed, offering flexibility while remaining simple to use. Compact and portable, they provide a convenient communication tool for people looking to reduce language barriers and communicate more confidently wherever they go.
Informações de contato
As pessoas também visitaram
Übersetzungs Kopfhörer
Die Kopfhörer sind in der Übersetzung zu langsam.
15 de abril de 2026
Avaliação não solicitada
He was very personable
15 de abril de 2026
Avaliação não solicitada
Tedious return process
14 de abril de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello there,
Thank you for your feedback.
To keep things flexible, we offer a few return and refund options and this allows you to choose the option that best fits your situation.
We want to ensure that you have the support you need. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
Automatic replies to queries which did…
Automatic replies to queries which did not address the query
15 de abril de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello Peter,
Thank you for sharing your experience.
Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. Your case has been escalated to our support team, and an agent will be in touch shortly to discuss the next steps with you.
Please keep an eye on your inbox for our follow-up.
Kind regards,
Gabrielle from SonaBuds
These are well know scammers
These are well know scammers! The reviews are fake and it is very difficult to obtain a refund.
First they charged me twice - then they say they delivered to an address - but it was not mine! No response. After months of trying... still NO REFUND!
8 de janeiro de 2026
Avaliação não solicitada
Resposta da SonaBuds
UPDATE:
Hi there,
Thank you for sharing your details.
Your order has been located, and a support agent is now reviewing the situation to ensure this is resolved promptly. We appreciate your patience and will follow up shortly.
____________________________
Hello there,
Thank you for bringing this to our attention.
We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place. We encourage all customers to share their feedback with us, positive or negative, so we can improve. We comply with the platform’s review guidelines, ensuring that all feedback on our profile is authentic and reliable.
We want to learn more what happened with your SonaBuds order. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Gabrielle from SonaBuds
betrügerische Absichten
Ich habe zwei Kopfhörer mehr bekommen als ich wollte, jetzt muss ich die auf eigene Kosten zurück senden! Habe schon mehrfach die Annahme verweigert. Achtung Betrug!
Konnte nur über Käuferschutz an mein Geld kommen.
29 de março de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hallo nochmal,
vielen Dank für diese Information.
Nach Durchsicht Ihrer Korrespondenz mit unserem Kundenservice stellen wir fest, dass die Angelegenheit inzwischen geklärt wurde.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, sich erneut an uns zu wenden.
___________________________
Hallo Mark,
vielen Dank für Ihr Feedback.
Wir möchten klarstellen, dass wir ein seriöses Unternehmen sind. Wir versenden tatsächliche Bestellungen und haben klare Rückgabe- und Erstattungsbedingungen.
Wir möchten sicherstellen, dass Sie die benötigte Unterstützung erhalten und helfen Ihnen gerne schnellstmöglich weiter. Da wir Ihre Bestellung anhand Ihrer Bewertung allein nicht finden konnten, haben wir Ihnen eine separate Anfrage mit weiteren Informationen geschickt.
Bitte überprüfen Sie bei Gelegenheit Ihren E-Mail-Posteingang.
Wir bleiben in Kontakt.
Gabrielle von SonaBuds
Die Übersetzungen ins Deutsche waren…
Die Übersetzungen ins Deutsche waren unvollständig und fehlerhaft.
13 de abril de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hallo Ole,
vielen Dank für Ihr Feedback.
Wir legen Wert auf präzise Übersetzungen in allen Bereichen und verbessern uns stetig anhand von Kundenfeedback.
Unsere Aufzeichnungen zeigen, dass Sie uns zwischenzeitlich bezüglich Ihrer SonaBuds-Bestellung kontaktiert haben. Ein Mitarbeiter hat Ihre Anfrage bereits beantwortet.
Sollten Sie weitere Fragen haben, zögern Sie bitte nicht, uns erneut zu kontaktieren.
Mit freundlichen Grüßen,
Gabrielle von SonaBuds
They are quick to respond
13 de abril de 2026
Avaliação não solicitada
Customer service was somewhat helpful
Customer service was somewhat helpful
12 de abril de 2026
Avaliação não solicitada
Customer service responded very fast
Customer service responded very fast, and provided solutions to my concerns to my satisfaction.
11 de abril de 2026
Avaliação não solicitada
The buds sometimes work and sometimes…
The buds sometimes work and sometimes don't. It's complicated to have to have them synced to bluetooth and wifi before they can work. And when they do work, the translation is very delayed and you have to speak only phrases at a time. I was hoping it would be simultaneous translation for watching videos, but I will have to stop the video after every sentence and wait a few seconds before the buds MIGHT translate.
30 de março de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hello Susan,
Thank you for sharing your feedback.
What you described is not at all the level of service we aim for, and we're saddened to hear that SonaBuds didn't meet your expectations.
Your concerns regarding product quality are important to us, and we want to learn more about your experience with SonaBuds. After locating your communication with our customer support team, we can see that the situation was resolved in the meantime.
If you have any further questions, don’t hesitate to reach out again.
Best regards,
Gabrielle from SonaBuds
Kein Support und die Möglichkeit…
Kein Support und die Möglichkeit komplett verschlossene Ware zurückzusenden! Achtung! Trotz mehrmaliger E-Mailversand, erhalte ich keine Rückantwort
10 de abril de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hallo Uwe,
vielen Dank für Ihr Feedback.
Wir sind jederzeit über unsere Kundenservicekanäle erreichbar und beantworten alle Kundenanfragen.
Unsere Aufzeichnungen zeigen, dass Sie uns zwischenzeitlich bezüglich Ihrer SonaBuds-Bestellung kontaktiert haben. Ein Mitarbeiter hat Ihre Anfrage bereits beantwortet.
Wir haben einen Mitarbeiter beauftragt, sich um Ihren Fall zu kümmern und sicherzustellen, dass alles reibungslos verläuft.
Mit freundlichen Grüßen,
Gabrielle von SonaBuds
Surprise didn't work out!
Delivery time was average so I dont understand the reasoning to pay for expedited delivery. Customer care was very helpful and prompt responding. I bought these as a surprise for my daughter and new boyfriend (who does not speak english). Turns out they were comfortable communicating via text using Google translate.
9 de abril de 2026
Avaliação não solicitada
Schnelle Lieferung,lobenswerte Kulanz!
Schnelle Lieferung,lobenswerte Kulanz!
Habe versehentlich mehrere Artikel bestellt in der kurzen Zeit die Rückmeldung bekommen und das Geld zurück erstattet!
15 de março de 2026
Avaliação não solicitada
Kopfhörer für Brillenträger nicht geeignet.
Kopfhörer wurden schnell geliefert. Leider sind sie für Brillenträger ungeeignet. Rückabwicklung verlief problemlos.
10 de abril de 2026
Avaliação não solicitada
Betrug und scam
Abzocke beim Widerruf, 15 Minuten nach Bestellung war eine Stornierung nicht mehr möglich (?!!!?), weil Ware schon versandt war???? Statt angegebenen 49,90 Preis plötzlich auf 89,90 gestiegen PLUS nie erwähntes Abo Modell mit 89,00 E PRO MONAT. Kontakt via KI Antwort abgeschmettert, ebenso keine Reaktion auf den Hinweis das die Liefeadress falsch ist. Diese Firma/Site ist Betrug, bloß nicht darauf reagieren.
10 de abril de 2026
Avaliação não solicitada
Resposta da SonaBuds
Hallo Ivo,
vielen Dank für Ihr Feedback.
Zur Klarstellung: Alle Zusatzartikel müssen aktiv ausgewählt und bestätigt werden, bevor die Bestellung abgeschlossen wird. Unser System fügt ohne Ihre Zustimmung keine zusätzlichen Produkteinheiten oder sonstige Artikel zur Bestellung hinzu. Unser Versandsystem ist teilweise automatisiert, um einen schnellstmöglichen Versand zu gewährleisten. Daher können wir leider nicht mehr eingreifen, sobald eine Bestellung versendet wurde.
Damit alles reibungslos verläuft, wurde Ihr Fall an die zuständige Stelle weitergeleitet. Ein Mitarbeiter wird sich in Kürze mit Ihnen in Verbindung setzen, um sich darum zu kümmern.
Bitte behalten Sie Ihren Posteingang im Auge.
Mit freundlichen Grüßen,
Gabrielle von SonaBuds
Great thanks
8 de abril de 2026
Avaliação não solicitada
Everything was great
Everything was Great and your fast Customer response.
It is just that the technical Part of using the Sona Buds is Not working for me, singe I cannot have the phone with me during my work in the Kitchen.
28 de março de 2026
Avaliação não solicitada
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