Getamover Avaliações 102

Resposta de Getamover

Há 21 horas

Hi Olivia,

Thank you for your feedback, and we’re sorry to hear about the situation you described.

Getamover is not a moving company. We connect customers with independent removal companies who provide quotes and carry out the move.

If you’d like us to look into this further, please contact customerservice@getamover.co.uk with your details.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi,

Thank you for your feedback. We are sorry to hear the service was not what you expected.

Our platform is designed to connect customers with removal companies who can provide accurate quotes based on the specific details of each move. Because moving costs vary significantly, companies need to confirm requirements directly before giving a reliable price.

We understand this may not have been clear from your experience, and we appreciate you highlighting it.

If you would like us to cancel your request or remove your details, please contact customerservice@getamover.co.uk

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi,

We are sorry to hear you are unhappy with how the service works.

When a quote request is submitted, the details are shared only with the removal companies shown on your results page and in your confirmation email. This is necessary so that they can contact you to provide a tailored quote. We take privacy seriously, and our process is explained in our Privacy Policy and Terms of Use.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Jo,

Thank you for your review. We are happy to know that our platform helped make your move easier.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Gerti,

I’m sorry to hear that you feel this way, however I need to strongly disagree with the statements made in your review.

Your comments are not accurate and are, in fact, defamatory. We are not “thieves” and we do not operate in the way you are describing. If that were the case, we would not have been successfully working with thousands of companies in the removals industry for over 10 years.

Each quote request generated through the platform comes from a real consumer actively requesting estimates for a move. These leads carry a cost for the professionals receiving them, as clearly outlined in the Terms and Conditions accepted at the point of activation, after the free trial period.

In addition, every new user has the opportunity to test the service for free for one week before any charges apply, with full visibility of how the pricing model works.

We always welcome constructive feedback, but misleading statements like these do not reflect the reality of the service and are not helpful to other businesses evaluating the platform.

Resposta de Getamover

Há 21 horas

Hi Helen,

Thank you for your review. We are happy to hear that the Getamover platform worked well for you and helped you find what you needed.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Kim

We are sorry to hear you have not been contacted.

Your request was matched with moving companies, and their contact details were sent in your confirmation email. If you have not heard from them yet, we recommend contacting them directly.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Frances,

We are sorry to hear about your experience.

Getamover connects customers with removal companies, but we expect all partners to communicate professionally and respectfully.

Please contact customerservice@getamover.co.uk with any details of the company involved so we can investigate and take appropriate action.

Thank you for raising this.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Chrissie,

Thank you for sharing your experience. We are so pleased we could help make moving feel that bit simpler.

That is always our goal at Getamover.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hello Charles,

We are sorry for any inconvenience you faced using our website.

Although we are constantly working on bringing more moving companies onto our platform, it seems we don't have coverage in your area yet. Our expansion is ongoing, and your feedback is invaluable in enhancing the experience for all our users.

Thank you for sharing this with us.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Jayashree,

Hearing that you had a smooth and successful experience means a great deal to us. At Getamover, we are committed to making the moving journey easier and less stressful for our customers.

Thank you for taking the time to share your feedback and for trusting us to be part of your move.

The Getamover Team

Resposta de Getamover

Há 21 horas

"Hi,

Thank you for your feedback. We are sorry to hear that you did not have the greatest experience.

Getamover connects customers with independent removal companies who provide quotes and carry out the moving service. As the move itself is handled by the company you book with, they are responsible for the service provided.

If you’d like us to look into this further, please contact customerservice@getamover.co.uk.

The Getamover Team

Resposta de Getamover

Há 21 horas

Hi Rose,

Thank you for taking the time to leave a review, and we’re sorry to hear things did not go as hoped.

Getamover is a comparison platform that helps customers connect with independent removal companies who can provide quotes for their move. The moving service itself is arranged and carried out by the company you decide to book with.

If there has been an issue with the move, the best step is to contact the removal company directly so they can address it. However, if you would like us to take a closer look, please email customerservice@getamover.co.uk with your details and we will do our best to assist.

The Getamover Team