Chip Avaliações 

4.733
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I opened a cash ISA, requested a transfer in but supploed an incorrect Acc. No. The Chip agent was reallly helpful and quickly sorted my problem raising a new transfer in which was completed in a few... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was concerned that a transfer isa money had left original account and didn’t show up in Chip account. Used the app to chat and was reassured immediately. Great service and speedy reassurance.

Avaliado com 4 de um total de 5 estrelas

** Update below** Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for tra... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço financeiro não-bancário

Sobre Chip

Escrito pela empresa

      Download Chip App      Chip Instagram        Chip LinkedIn      Chip LinkedIn  

Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.

With Chip you can:

      
  • Start investing from £1 with our range of investment funds.
  •   
  • Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
  •   
  • Track your entire investments and savings portfolio in one place.
  •   
  • Set your financial goals, link an account and save for those milestone moments.
  •   
  • Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
  •   
  • Open any of our savings accounts completely free within minutes2.
  •   
  • All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
  •   
  • UK-based customer support available 7 days a week.

Everything else you need to know:

      
  • Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
  •   
  • Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
  •   
  • Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
  •   
  • When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(4.733)

584 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Chip takes the mystery out of investing

Chip takes the mystery out of investing by being very easy to use, with lots of easy to understand options for people not used to investing, a good range of products and helpful/quick chatline. Makes investing less scary!

1 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very poor customer service

AVOID THIS SHAM OF A COMPANY. They lie and hold on to your money, claiming it's the process, its not it's them profiteering from your money. The very poor customer service, when they eventually reply they avoid answering the questions and tell you they are busier than normal ... I wonder why!! .... as a customer I'm not interested in how busy they are, employ more people instead of making excuses!!!

It's now 5 days since my previous isa provider sent the money to Chip, no sign of it in my account but I shouldn't worry!!

Re their response, I raised a complaint and they just fo fobbed me of with that as well. Be aware they will use the "it can take up to 15 working days to conclude" if it does you will be losing interest on your savings!!

Other providers take 1-3 days, often less than 3, do your research before you sign up with Chip!!

4 de julho de 2026
Avaliação não solicitada
logotipo da Chip

Resposta da Chip

Hi Keith,

We're sorry to hear about your experience and understand how worrying it is when you're waiting for your ISA funds to arrive.

ISA transfers can sometimes take a little time to be processed after funds are received, as there are checks that need to be completed before they can be credited to your account. We appreciate that this doesn't make the wait any less frustrating, especially if you've had difficulty getting the answers you were looking for from our support team.

We know delays and slower response times aren't the experience we want to provide, and we're sorry if we've let you down, I can see you are currently with our internal team discussing this.

The Chip Team

Avaliado com 5 de um total de 5 estrelas

Confident customer service

The level of response and ease of contacting customer service instills consistent confidence in this company. Expecially when one has a portion of life savings with them and looks to grow theor experience with stocks and shares. A good example of modern online banking. Keep up the good work.

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

An outstanding finance app…

An outstanding finance app. Chip has quickly become my preferred platform for saving and investing, thanks to its wide range of features and wealth-building opportunities. The app caters to a variety of financial goals and experience levels, making it accessible and valuable for many users. I’ve already recommended Chip to four members of my family, and the feedback has been overwhelmingly positive. Highly recommended.

22 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ISA transfer terms are outrageous

If you try to transfer out your Chip's Cash ISA, they warn you:

"If you choose to start an ISA transfer from your Smart Cash ISA to move your funds away from Chip this will automatically close the account and you will not be paid any interest that has accrued but not yet been paid."

Chip applies an exit fee or keeps your interest hostage - either way, it's outrageous!

1 de julho de 2026
Avaliação não solicitada
logotipo da Chip

Resposta da Chip

Hi, J.T

Thanks for sharing your experience. We're sorry this has left you feeling frustrated.

To clarify, transferring out a Smart Cash ISA does mean the account is closed as part of the ISA transfer process. Interest is paid in line with the account's terms and conditions, so any interest that has accrued but has not yet reached its scheduled payment date is not paid when the account closes. We understand why it can feel disappointing if you weren't expecting it.

We appreciate your feedback, as it's important that this is communicated as clearly as possible before customers make a decision. If you'd like to discuss your account or have any questions about how interest is calculated, please get in touch with us via the in app chat.

The Chip Team

Avaliado com 5 de um total de 5 estrelas

Problems making deposits

In my personal experience, the contact staff go above & beyond to get to the bottom of any query.
They even helped me to overcome a problem that was not even caused by Chip. It was due to changes with how my linked account accepts payment/deposit information.
The Chip staff gave me a full & detailed explanation of what the cause was & how I could overcome it.
Amazing customer service.

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have found the CHIP app really easy…

I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the next working day which was great to know they were there if needed, even though I did manage to navigate the app and do what I wanted to do before that point.

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unable to access my account

Unable to access my account, I contacted Chip by email who replied very swiftly, explaining it was a technical problem. Within a short time, I was told that this had been rectified. I am very impressed by the speed of the acknowledgement and information given, and the professional and friendly staff.

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Doing an extra mile

I just have to make another review because the company deserves it. They go an extra mile to manually create a letter for me to help my son's requirements to university. Thank you.

26 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I had high hopes for CHIP...But no longer.

I had high hopes for CHIP, rates were good and my Prize savings account received a few fivers.
Then, wham, my husband's ISA reduced to paltry sum (1.02% from 4.5%). Tried to transfer and they made it as difficult as they possibly could. I have now put that in the hands of Santander (very good consistent company).
I would advise anyone to steer clear. I am also taking out my money from their prize savings and so is my husband.

25 de junho de 2026
Avaliação não solicitada
logotipo da Chip

Resposta da Chip

Hi Marilyn,

We're sorry to hear you and your husband have had such a disappointing experience. We understand how frustrating it can be when an ISA's interest rate changes and your transfer out doesn't go as smoothly as expected.

Our aim is to make transfers as straightforward as possible, and we're sorry if that wasn't your experience. We appreciate you taking the time to share your feedback, and we'll pass your comments on to the relevant team. If there's anything we can still help with, please reach out to us via the in-app chat.

The Chip Team

Avaliado com 4 de um total de 5 estrelas

Following a recommendation by MSE I…

** Update below**
Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for transfers!
Complete waste of time.
Pull your socks up Chip, you should have this as a clear disclosure even before opening an account.
I’ll also be flagging to MSE.
**UPDATE** Changed my rating from 1 star to 4 stars as Chip now accept transfers from Trading 212 and provided a clear easy-to-follow process to complete that process.

30 de junho de 2026
Avaliação não solicitada
logotipo da Chip

Resposta da Chip

Hi GR,

We're sorry to hear about your experience and understand how frustrating it must have been to open an account only to find you couldn't complete your planned ISA transfer. We appreciate your feedback about making transfer eligibility clearer before opening an account, and we'll pass this on to the relevant team. If you need any further support or have questions about your account, please reach out to us via the in-app chat.

The Chip Team

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS

Avoid, avoid, avoid, at all costs !!!
The app is dreadful, the customer service is worse than dreadful. They simply do not want to let go of your money. They reduced the rate of my ISA to just over 1% then tried to push towards their other ISA products that had an awful return.
After selecting another provider and trying to transfer out it's almost impossible.
Do not give them your money, they do not want to let it leave them, ever!
You have been warned !!

30 de junho de 2026
Avaliação não solicitada
logotipo da Chip

Resposta da Chip

Hi Peter,

We're sorry to hear you've had such a disappointing experience. We understand how frustrating it can be if you're unhappy with changes to your ISA rate or if your transfer out hasn't gone as smoothly as expected.

Our aim is always to make ISA transfers as straightforward as possible, and we're sorry if that hasn't been your experience. I can see you are currently being supported by one of our team in regards to your issues raised.

Thank you for taking the time to share your feedback.

The Chip Team

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