I opened a cash ISA, requested a transfer in but supploed an incorrect Acc. No. The Chip agent was reallly helpful and quickly sorted my problem raising a new transfer in which was completed in a few... Ver mais
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Veja o que dizem as avaliações
I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the... Ver mais
I was concerned that a transfer isa money had left original account and didn’t show up in Chip account. Used the app to chat and was reassured immediately. Great service and speedy reassurance.
** Update below** Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for tra... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Chip
Escrito pela empresa
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informações de contato
232 Shoreditch High Street , E1 6PJ, London, Reino Unido
- hello@getchip.uk
- getchip.uk
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Chip takes the mystery out of investing
Chip takes the mystery out of investing by being very easy to use, with lots of easy to understand options for people not used to investing, a good range of products and helpful/quick chatline. Makes investing less scary!
Pode usar a ajuda de IA para as respostasVer mais
Very poor customer service
AVOID THIS SHAM OF A COMPANY. They lie and hold on to your money, claiming it's the process, its not it's them profiteering from your money. The very poor customer service, when they eventually reply they avoid answering the questions and tell you they are busier than normal ... I wonder why!! .... as a customer I'm not interested in how busy they are, employ more people instead of making excuses!!!
It's now 5 days since my previous isa provider sent the money to Chip, no sign of it in my account but I shouldn't worry!!
Re their response, I raised a complaint and they just fo fobbed me of with that as well. Be aware they will use the "it can take up to 15 working days to conclude" if it does you will be losing interest on your savings!!
Other providers take 1-3 days, often less than 3, do your research before you sign up with Chip!!

Resposta da Chip
Very knowledgable and helpful agents.
Very knowledgable and helpful agents.
Chip were responsive
Chip were responsive, helpful and my issue was soon resolved. Thanks Chip.
Wonderful personal service
Wonderful personal service. Always helpful and straight to the point.
Confident customer service
The level of response and ease of contacting customer service instills consistent confidence in this company. Expecially when one has a portion of life savings with them and looks to grow theor experience with stocks and shares. A good example of modern online banking. Keep up the good work.
An outstanding finance app…
An outstanding finance app. Chip has quickly become my preferred platform for saving and investing, thanks to its wide range of features and wealth-building opportunities. The app caters to a variety of financial goals and experience levels, making it accessible and valuable for many users. I’ve already recommended Chip to four members of my family, and the feedback has been overwhelmingly positive. Highly recommended.
Really helpful clear guidance with an…
Really helpful clear guidance with an easy to use service.
ISA transfer terms are outrageous
If you try to transfer out your Chip's Cash ISA, they warn you:
"If you choose to start an ISA transfer from your Smart Cash ISA to move your funds away from Chip this will automatically close the account and you will not be paid any interest that has accrued but not yet been paid."
Chip applies an exit fee or keeps your interest hostage - either way, it's outrageous!

Resposta da Chip
Great service and quick to follow up.
Great service and quick to follow up.
Problems making deposits
In my personal experience, the contact staff go above & beyond to get to the bottom of any query.
They even helped me to overcome a problem that was not even caused by Chip. It was due to changes with how my linked account accepts payment/deposit information.
The Chip staff gave me a full & detailed explanation of what the cause was & how I could overcome it.
Amazing customer service.
I have found the CHIP app really easy…
I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the next working day which was great to know they were there if needed, even though I did manage to navigate the app and do what I wanted to do before that point.
Unable to access my account
Unable to access my account, I contacted Chip by email who replied very swiftly, explaining it was a technical problem. Within a short time, I was told that this had been rectified. I am very impressed by the speed of the acknowledgement and information given, and the professional and friendly staff.
Good customer service
Doing an extra mile
I just have to make another review because the company deserves it. They go an extra mile to manually create a letter for me to help my son's requirements to university. Thank you.
I had high hopes for CHIP...But no longer.
I had high hopes for CHIP, rates were good and my Prize savings account received a few fivers.
Then, wham, my husband's ISA reduced to paltry sum (1.02% from 4.5%). Tried to transfer and they made it as difficult as they possibly could. I have now put that in the hands of Santander (very good consistent company).
I would advise anyone to steer clear. I am also taking out my money from their prize savings and so is my husband.

Resposta da Chip
Following a recommendation by MSE I…
** Update below**
Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for transfers!
Complete waste of time.
Pull your socks up Chip, you should have this as a clear disclosure even before opening an account.
I’ll also be flagging to MSE.
**UPDATE** Changed my rating from 1 star to 4 stars as Chip now accept transfers from Trading 212 and provided a clear easy-to-follow process to complete that process.

Resposta da Chip
AVOID AT ALL COSTS
Avoid, avoid, avoid, at all costs !!!
The app is dreadful, the customer service is worse than dreadful. They simply do not want to let go of your money. They reduced the rate of my ISA to just over 1% then tried to push towards their other ISA products that had an awful return.
After selecting another provider and trying to transfer out it's almost impossible.
Do not give them your money, they do not want to let it leave them, ever!
You have been warned !!

Resposta da Chip
Very responsive customer service
Very responsive customer service. I recently lost access to my account and the support I received was top notch.
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