I opened a cash ISA, requested a transfer in but supploed an incorrect Acc. No. The Chip agent was reallly helpful and quickly sorted my problem raising a new transfer in which was completed in a few... Ver mais
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Veja o que dizem as avaliações
I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the... Ver mais
I was concerned that a transfer isa money had left original account and didn’t show up in Chip account. Used the app to chat and was reassured immediately. Great service and speedy reassurance.
** Update below** Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for tra... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Chip
Escrito pela empresa
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informações de contato
232 Shoreditch High Street , E1 6PJ, London, Reino Unido
- hello@getchip.uk
- getchip.uk
4,4
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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WHAT PRICE LOYALTY?
Chip aren't bothered about their existing customers. Customers who may have been loyal to them for years.
They've just introduced a savings account paying 5.00% interest.
Great!
Not at all. It's new customers only.
For the rest of us it's peanuts.
The answer, thankfully is obvious.
DITCH
UPDATE: What a meaningless response from Chip.
It's simple - existing customers get a raw deal.
Revolut is paying 5.00% interest.
Bye bye Chip
13 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi D.A,
Thanks for sharing your feedback. We're sorry to hear you feel let down.
We understand how frustrating it can be to see a higher rate available that isn't open to existing customers, especially if you've been saving with us for a long time. We truly value the loyalty of all our customers, and we appreciate that offers like this can feel disappointing.
We regularly review our range of savings products and rates, with different accounts designed to meet different needs at different times. Your feedback is important, and we'll make sure it's shared with the team.
If you'd like to discuss the options currently available on your account, please get in touch with us via the in app chat and we'll be happy to help.
The Chip Team
Such an awesome little savings app
Such an awesome little savings app! +5% on an Easy Access saver? Yeah go on then haha! Literally had deposited my first money in this savings account within three minutes of opening the app and registering. Very smooth
12 de junho de 2026
Avaliação não solicitada
Easy to follow to start saving Great customer service
Easy to follow and set up savings. Great quick and helpful customer service.
12 de junho de 2026
Avaliação não solicitada
Are B of E about to lower interest rate???
Always been happy with Chip.. up to now.
No B of E cuts this year. Chances are B of E might even raise the interest next week. Now I've had an email to say my rate is taking a massive cut. Sounds like they don't want our money. Hmmm???
Yes we all know they want us to transfer to their new 'Smart isa', but I don't think its very smart that its a lower interest rate than what I was getting. In fact can anyone tell me why its 'smart'? Does it do 4k or play apps? I can't see any reason that its called a 'Smart cash ISA'. The Smartest thing we can do is to move our money to another provider where we get rewarded with higher interest rates. Now that's what I call 'Smart'.
11 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Richard,
We're sorry to hear this, especially as you've been happy with Chip until now.
We understand why the changes to your Cash ISA have been disappointing. We appreciate it may feel like you're being encouraged to move to a new product, and we're sorry this has left you feeling let down.
The Smart Cash ISA was designed to offer a simple variable tracker rate linked to the Bank of England base rate, along with full ISA flexibility.
We appreciate that interest rate is a key factor when choosing where to save, and we'll make sure your feedback is shared with the team. If you'd like to discuss your options, please reach out via the in app chat.
The Chip Team
Great experience
I have been really impressed with the communication from the team. I was initially worried about opening an account as it was all on line and I was concerned about this. However I now have 3 accounts and always gain a speedy response with any queries
12 de junho de 2026
Avaliação não solicitada
Huge reduction in their interest rate
Huge reduction in their interest rate, to move you over to their other isa, withdrawals now take a day opposed to being instant, and days wait to speak to customer service!
11 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Liam,
We're sorry to hear you've had such a frustrating experience. We understand how disappointing it is when a savings rate changes, especially if it feels like you're being encouraged to switch products.
We also appreciate your feedback about withdrawal times and customer support. While some withdrawals can take longer depending on the account and payment processing, we know waiting longer than expected can be frustrating. We're also sorry to hear you've experienced delays reaching our team. We're continually working to improve response times so we can provide the support our customers expect.
If there's anything you'd like us to look into, please reach out via the in app chat and we'll be happy to help.
The Chip Team
Customer Service Review for Chip
I spoke to Ryan from Customer Services as I had a query about transferring to another account. He was on the ball and answered all my queries satisfactorily. So 5 stars to Ryan.
11 de junho de 2026
Avaliação não solicitada
Not helpful at all
Not helpful at all. When I asked a question on how to do something I had no straight answer but had to find it myself
10 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Von,
We're sorry to hear this. It's frustrating when you're looking for a straightforward answer and don't get one, especially when it means having to work it out yourself.
We want getting help to be simple, so we're sorry we didn't meet your expectations on this occasion. Your feedback highlights that we need to provide clearer, more direct support when customers have questions.
If there's anything we can still help with, please reach out to us via the in app chat. We'll do our best to give you the clear answers you need.
The Chip Team
That’s one way to shoot yourself in the foot…
Just had an email informing me my Cash ISA rate is dropping from 4.16% to 1.02% all in pursuit of forcing me into a new product. No thanks. That’s one way to shoot yourselves in the foot…
What a shame. Chip had a great product before and I was happy.
10 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Cooper,
We’re sorry to hear this, and we understand why receiving that email would be frustrating.
The rate change reflects the terms of your current Cash ISA rather than an attempt to push customers into a different product. We appreciate that changes like this can be disappointing, especially when you’ve been happy with your experience up to now.
Your feedback is genuinely valuable, and we’re sorry this has left you feeling let down. We’re always reviewing our products and how we communicate changes, so we’ll make sure your comments are shared with the team.
If you’d like to discuss your options or have any questions, please get in touch with us via the in app chat and we’ll be happy to help.
The Chip Team
Great personal email support.
Great personal email support.
Sorted out a problem well.
5 de junho de 2026
Avaliação não solicitada
Very fast and accurate reply to any…
Very fast and accurate reply to any questions, in my experience under an hour. AND you’re not talking to a BOT, they employ humans!!!!
5 de junho de 2026
Avaliação não solicitada
5***** service!
During my application to open a savings account in the App, an issue arose with the information requested and my bank account details.
This understandably led to the immediate suspension of the newly opened account.
The following morning I was asked to provide further bank account details.
Within 20 minutes of submitting them I had a response and confirmation the account was now active.
Very speedy resolution and thanks to Shel for sorting this so speedily.
Great service 5*****
10 de junho de 2026
Avaliação não solicitada
Bereavement service is very good but…
Bereavement service is very good but looses a star for generally being difficult to contact for everyday business.
10 de junho de 2026
Avaliação não solicitada
Excellent customer service
Very happy using Chip. App is easy to use. I'm new to investing and it's all made quite easy and have had no real issues. Only problem I have is my 'traditional' high street bank doesn't allow automatic reconnection of my card so I have to keep doing it manually which is a bit of a pain but no fault of Chips.
Have to say their customer service is excellent, any time I've contacted them they respond quickly, explain things clearly and resolve the matter to my satisfaction can't ask for more!
2 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Tina,
Welcome to the world of investing! We are thrilled that we've made the journey smooth and accessible for you as a beginner. Thank you for praising our quick responses and clear explanations for any issues including your card reconnection, happy investing!
The Chip Team
Chip helps with queries with speed and good help
When I had queries about my account with Chip I had an email conversation with their support team.
They were extremely helpful and prompt with their answers and answered each query with clarity and specific guidance on how to use the app.
Their speed and help is impressive. Oh that every financial institution is as good as Chip!
4 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Don,
We always want our email support to provide specific, clear guidance with actual depth, without making you wait around. Hearing that you wish every financial institution was like Chip truly makes our day. Thank you!
The Chip Team
Used Chip for a year and found the app…
Used Chip for a year and found the app really easy to use. Easy to contact with any queries and always efficient response. Helpful friendly members of staff.
Would definitely use again and recommend to others.
8 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Linda,
Happy one year anniversary with Chip! Thank you for the brilliant recommendation and for highlighting our app's ease of use and our team's efficient responses. We're proud to have you saving with us and look forward to many more years ahead!
The Chip Team
Being listened to
Being listened to, friendly approach, someone taking time to try and resolve my issue.
29 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Steve,
Financial support should feel human. We are so glad our team took the time to genuinely listen, understand, and work through your issue with a warm, friendly approach. Thank you for sharing your experience!
The Chip Team
Chip offers good service
I've been with Chip for a few years now and always had good service. I recently forgot to let Chip know that my linked bank card had expired and I had a new card which I should have linked to my account to enable me to make deposits. Lizzy from Chip sent me a little nudge to do this and I was up and running in no time. This is typical of the service offered because if I needed money at short notice I would have to wait until I realised that no linked card means no money!
27 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Terence,
It's exactly those little proactive details that keep your financial journey seamless, especially when you need quick access to your funds. Thank you for being a loyal part of the Chip family for a few years now!
The Chip Team
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