I opened a cash ISA, requested a transfer in but supploed an incorrect Acc. No. The Chip agent was reallly helpful and quickly sorted my problem raising a new transfer in which was completed in a few... Ver mais
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Veja o que dizem as avaliações
I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the... Ver mais
I was concerned that a transfer isa money had left original account and didn’t show up in Chip account. Used the app to chat and was reassured immediately. Great service and speedy reassurance.
** Update below** Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for tra... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Chip
Escrito pela empresa
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informações de contato
232 Shoreditch High Street , E1 6PJ, London, Reino Unido
- hello@getchip.uk
- getchip.uk
4,4
Excelente
5 mil avaliações
Pede aos clientes que avaliem
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ISA transfer
I had an issue with “another” bank regarding an ISA transaction. Chip were able to step in and offer a solution almost immediately even though there was no financial gain towards Chip. Fair play to Chip customer service for their support towards their customers . I look forward to investigating again with this organisation
6 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Gary,
We're absolutely delighted we could step in and help smooth out that ISA hurdle, even if it wasn't our transaction! Putting savers first is what we're all about, regardless of financial gain. We can't wait to have you explore more with us in the future. Thanks for the amazing support!
The Chip Team
Great customer service and a brilliant…
Great customer service and a brilliant place to save and take part in a prize draw
30 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Andrew,
Thank you for the great review! We love pairing top tier customer service with the excitement of our prize draws to make growing your money fun. Best of luck in the next draw!
The Chip Team
Really Quick response with my enquiry
Really Quick response with my enquiry, when you are investing money that’s important, so thankyou Chip
3 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Neil,
We completely agree with you, when it comes to investing your money, fast and reliable communication isn't just nice to have, it's absolutely essential for peace of mind. Thank you for trusting us with your financial journey!
The Chip Team
Very helpful and quick to respond when…
Very helpful and quick to respond when I had a question
1 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Amanda,
Getting you accurate answers right when you need them is always the aim. Thanks for choosing Chip!
The Chip Team
Very helpful and responsive straight…
Very helpful and responsive straight away.
Also same person who dealt with the case.
Very good customer service.
3 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Ann,
Thank you for the fantastic feedback! We know how frustrating it is to be passed around to different departments, which is why we try to ensure the same knowledgeable agent sees your query through from start to finish. We're glad you experienced excellent service!
The Chip Team
Great service
3 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Tony,
Thank you so much for the support, that is exactly what we love to hear!
The Chip Team
Great app
As a psychotherapist specialising in ADHD I recommend this App to all my clients who struggle with their finances.
If saving doesn’t come naturally, then Chip can do it for you! The customer service team are helpful and friendly too, and respond immediately to any query. It’s a great set up, and I thoroughly recommend!
3 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Abbie,
This is an incredibly meaningful review for our team, hearing that Chip’s automation serves as a helpful tool for your clients is the ultimate validation of why we built the app. Thank you so much for your professional endorsement and for trusting us to support your clients' financial well being!
The Chip Team
Been with these guys since day 1
Been with these guys since day 1, great app, great customer service too, great company
2 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi there,
Having you with us since the very beginning means the world to the whole team. Thank you for the incredible loyalty, and we promise to keep working hard to keep the app and our service top tier for you.
The Chip Team
Poor customer support and poor company…
Poor customer support and poor company in general. We are going back and forth on email as their support is so poor and doesn't understand my query. Moreover they have decided to close my account for absolutely no valid reason
2 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi James,
We're sorry to hear about your experience.
We understand how frustrating it is when you're trying to resolve an issue but feel that your concerns aren't being fully understood. Going back and forth over email without getting the clarity you're looking for is not the experience we aim to provide.
We also appreciate how concerning it can be to have your account closed, particularly if the reasons behind that decision have not been clear. While there are circumstances where we may need to close an account in line with our policies and regulatory obligations, we recognise that clear communication throughout the process is essential.
We'd like to take a closer look at your case and ensure your concerns have been properly addressed. Please continue the conversation with our team via the in-app chat, where we'll be happy to review the details further.
The Chip Team
Prompt response from customer service…
Prompt response from customer service who were knowledgeable and professional. Think it should be an easier process to access a real person that's why I scored 4 instead of 5.
2 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Maria,
Thank you for the prompt review. We are glad our support team proved knowledgeable and professional, but we hear you loud and clear on wanting a more direct path to a real person. We are actively working to better balance our digital tools with human access.
The Chip Team
Very good company with great deals and…
Very good company with great deals and communication. Thanks to Mike who dealt with my request swiftly.
1 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Alan,
We will be sure to pass your praise along to Mike, he's a champion at handling requests swiftly! It's fantastic to hear you're loving our communication and great deals. Happy saving!
The Chip Team
Chip's first class customer services
Chip's customer services are exceptional, always helpful, they always get back to you. I feel I am in safe hands and I would recommend anyone to open an account with them.
1 de junho de 2026
Avaliação não solicitada
Resposta da Chip
Hi Adrian,
Knowing that you feel you're in 'safe hands' is the absolute highest compliment our customer service team can receive. Thank you so much for your trust, your kind words, and your recommendation!
The Chip Team
Not easy to get a conversation with…
Not easy to get a conversation with actual person but if you persist subsequent engagement is really proactive. V satisfied.
18 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Anthonia,
Thank you for the honest feedback. While we use automated routing to handle high volumes, we are glad that our team's proactive dedication shone through once you connected. We will keep working to make getting in touch even smoother!
The Chip Team
Genuine company
20 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Peter,
Being a genuine, transparent place for you to grow your savings is exactly who we want to be. Thanks for the support!
The Chip Team
Steadily Going Downhill
Started so well and efficiently. But, after a few months, errors and shoddy service are creeping through. Time to move on to a more efficient company.
29 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi there,
We're sorry to hear that your experience has changed over time.
It's disappointing to hear that what started as a positive experience has been overshadowed by errors and service issues. We know that reliability and consistency are essential when managing your money, and we understand why these frustrations have affected your confidence in us.
Your feedback is valuable, and we're continually working to improve both our app experience and customer support. We're sorry that we've fallen short of your expectations.
If you're open to it, we'd appreciate the opportunity to understand more about the issues you've encountered. Please feel free to reach out via the in app chat so we can investigate further.
The Chip Team
Very quick to answer the questions I…
Very quick to answer the questions I asked and had provided me with clear information.
25 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Jack,
Clear information and fast answers, that’s exactly the standard we strive for! Thank you for the wonderful review, and please don't hesitate to reach out if you ever need anything else.
The Chip Team
First class service.
First class service.
I had an issue that was a technical issue that I couldn’t rectify.
I requested assistance which was immediate and was quickly resolved.
26 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Gavin,
Technical hitches can be incredibly frustrating, which is why we aim to jump on them immediately. We are thrilled to hear our support team got you completely sorted out so quickly. Thanks for the feedback!
The Chip Team
I made a mistake when I transferred…
I made a mistake when I transferred cash to my Cash ISA
One phone call sorted the problem
24 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Allan,
Mistakes happen to the best of us! We're just glad our team could hop on the phone and get your Cash ISA sorted out in one go. Thank you for sharing your experience, and happy saving.
The Chip Team
CHIP has been a game changer for me
CHIP has been a game changer for me. It has enabled me to save without even thinking about it. Easy access when you need it and lots of options for more long term savings too.
27 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi A Grey,
We love hearing that Chip has been a game changer for you! Taking the thought and effort out of building a savings habit is exactly why we built the app. We're delighted that you're making great use of both our easy access features and our long-term saving options!
The Chip Team
My query money tra was answered and dealt with…
My query was answered and dealt with within an hour!
27 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi there,
An hour or less is always the goal! We know your time is valuable, so we're absolutely glad our team could jump on your query and get it sorted so quickly. Thanks for the great review!
The Chip Team
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