Pott'd Avaliações 

I was super excited about getting 3 kits as gifts for family. Spent a good amount of money in doing so. I received an empty package that was stamped by USPS "no contents" and "unsealed" so I have no products still. I have yet to receive a response or resolution from Pott'd. I have emailed 2x and resorted to sending a message via Instagram as well. Still no response and it has been a week. This could be a great company if customer service would be more on top of things. Wish I researched more first which I usually do...

I’m desperately wating for the Christmas calendar to come, that I preordered at the end of September. It was supposed to be shipped mid of October. I then got a message, that there will be a delivery delay of ONE month. As an “excuse” I got a 30% voucher for the next order. As now we’re getting close to the end of November and my calendar hasn’t been shipped so far (without further information by the way), this voucher to me isn’t enough any more. I’m in doubt the calendar will still arrive on time. The other products were nice but mostly for people who already do creative stuff regularly. It actually isn’t as simple as it seems on Instagram. I liked it most of the time, my friend didn’t enjoy it much.

I placed an order on 11/5 which said 2-3 day shipping. I have not received my order and have not been notified that the order has even shipped. I have tried emailing their customer service multiple times over the past 2 weeks with no response. I received an email with a $13 refund with no explanation and that is not my order total so I don't believe my order was cancelled? I understand this can be a busy time but the complete lack of communication is super disappointing.

Ho ordinato un kit Pott'd, non solo dopo quasi due mesi non ho ricevuto nulla, ma non sono riuscita neppure ad avere un riscontro con il servizio clienti! Ho inviato diverse email per avere notizie sulla spedizione del mio ordine o per lo meno un rimborso, ma continuo a ricevere soltanto risposte automatiche che dicono che la mia richiesta verrà presa in carico entro 24/48 ore.
Dopo la risposta di Pott'd, ribadisco che è una vera truffa, perché mi hanno scritto una mail dichiarando che il pacco era tornato indietro per indirizzo errato ma mi hanno inviato un link di tracking fasullo e sono spariti di nuovo. Non so come ottenere il rimborso!

I placed an order for a kit as a gift for a friend - all fine and shipped promptly. Only left outside in the pouring rain so now packaging is completely ruined. I have used online facility to message and also sent a separate email and have heard nothing at all back. The automated email reply states that contact will be made within 24-48hours. It has now been nearly 5 days. I even received an email asking to rate the customer service following my email and to review on trust pilot! Please reach out - i really want a replacement to allow me to gift to a friend, the soggy box and packaging i have not it not at all fit.

It feel liked I'm scammed. Ordered advent calendar but haven’t received the item. I understand it was a pre-order, but the lack of communication with regard to delivery is a little annoying. When I emailed, I received several times and automatic answer that they will help me within 24-48 hours, but never really answered.

Da ich keine Rechnung bekommen habe, diese jedoch bei meinem Arbeitgeber einreichen muss, habe ich vergeblich den Lieferanten mehrfach angeschrieben. Bis heute habe ich keine Rechnung erhalten.

Offrono prodotti interessanti e in più la loro assistenza clienti é ottima

Ich bin sehr unzufrieden mit dem Service. Ich habe am 5.11. bestellt und warte seit jeher auf meine Bestellung (#EU75324). Frech finde ich auch die Angabe, 2 Tage Expresslieferung. Das bringt dann auch nichts, wenn sie erst 3 Wochen zum Verschicken brauchen... Auf Nachfragen wird auch nicht reagiert.

Nachtrag: Die genannte "Lösung" war eine 10€ Rückerstattung. Ich bin sehr froh, dass ich nichts Zerbrechliches bestellt habe, denn die Artikel kamen in simpler Folie verpackt bei mir an, kein Karton.. Zudem wurden alle Artikel mit Klebeband aneinander getaped, was super ist, wenn es Geschenke darstellen soll. Ich bin mega enttäuscht, da die Sachen ja auch alle nicht wirklich günstig sind.

Had a problem partially my fault for not checking proper address but all sorted now

Update: advent calendar arrived on time but it’s just a box with all items dumped in together! The small windows on the front just have a QR code, it doesn’t even say what each days craft is. Really disappointed in this from start to finish.

Husband ordered me the advent calendar when website stated shipping was 30th October as it was a pre-order. No further comms from the company but I noticed the website amended the shipping date to 18th November, and now it’s been updated to 26th November which is incredibly tight for it to arrive before 1sf December. Still no comms or update from company but they are constantly pushing their sale, and the advent has been listed at “deal of the day” for weeks now. I don’t hold much hope of receiving the order and expect it’ll need a charge back with the bank.
Update: offered 30% off as apology. I’m not interested in ordering more, would just like the calendar. Preorder shipping online now says 2nd December so not holding out much hope.

Ordered advent calendar but haven’t received the item. I understand it was a pre-order, but the lack of communication with regard to delivery is a little annoying. When I emailed, I received my email back as a reply?!

Edit : Pott'd have been in touch and customer service have been great and everything has been sorted.

Ordered 3 coster kits, the biscuit, halloween and christmas kits on the 01st October. I recieved an email from pottd stating there would be a delay in delivery until the 21st of November and although I was a little disappointed in this as I wouldn't be able to make the halloween costers before halloween I understood that delays can happen.
Now however, I have recieved a second email stating that the halloween coster kit has since gone out of stock so I will no longer receive this one even though I ordered well with this kit being in stock. The email also did not offer a straight refund and instead offered me the option of 1 of 2 other kits. Where if I wanted either of the options proposed I would have already purchased them.

Datenschutz? Automatisierte Belästigung.

Ich hatte eine Bestellung im Warenkorb.
Um die Versand- Art und Kosten bestimmen zu können, musste ich meine Daten angeben.

Ich hatte die Bestellung noch nicht aufgegeben und habe kurz (ca 15 Minuten) den PC verlassen.

Dann schreibt mir Frankie, der Gründer von Pott´d eine WHATSAPP-Nachricht und spamt mich mit 2 Nachrichten zu, ob und wann ich denn meine Bestellung abschicke.

Die Nachricht ist "vermutlich" automatisiert. Ich finde es trotzdem erschreckend und belästigend.

Bestellung habe ich gelöscht und darum gebeten meine Daten zu löschen - kann ich nicht empfehlen.

Wenn das schon so losgeht, dann ist Datenschutz für die Leute dort ein Fremdwort.

J’ai d’abord testé POTT'D pour faire de la peinture sur tasse, et j’ai adoré ! La peinture est de très bonne qualité, les couleurs tiennent super bien et le rendu est propre, même après un petit passage au micro-ondes (même si c’est pas conseillé 😅).
Ensuite, j’ai commandé un kit de peinture sur vase pour offrir en cadeau. Malheureusement, le colis est arrivé un peu endommagé à la livraison… Mais le service client a été incroyable : hyper réactif, super sympa, et ils m’ont envoyé un remplacement en à peine 2-3 jours.
Franchement, je recommande à 100 % : les produits sont top, le rendu est soigné, et le service client est exemplaire. Une super marque pour les amateurs de peinture sur céramique ou de loisirs créatifs !

Lieferung kam kaputt an und wurde sofort ersetzt 👍

Das Konzept von Pottd ist ja eigentlich echt toll, man bekommt alles geliefert, was man benötigt, um schöne Deko zu basteln. Die Qualität ist jedoch minderwertig, weshalb ich nur 2 Sterne gebe.
Ich habe ein Töpfer-Set und ein Tassen-Set zum anmalen gekauft und bin hauptsächlich vom Töpfer-Set sehr enttäuscht. Der Ton ist beim Formen brüchig. Der Basecoat, den man vor dem bemalen verwenden soll, ist mehr als enttäuschend. Nach dem Auftragen und nach tagelanger Trocknung LÖSTE sich die Base vom (tagelang getrocknetem) Ton, als ich dann die Farbe auftragen wollte. Ich habe mich mächtig geärgert, weil mein Design dahin war. Die Farben zum anmalen sind auch überhaupt nicht deckend, man hat ewig gebraucht um es irgendwie gleichmäßig auszumalen (wenn sich der Basecoat dadrunter nicht zuerst gelöst hat).

Das Tassen-Set zum bemalen war fast genau so schlecht. Auch auch hier die Farben nicht deckend waren und auch ganz im allgemeinen viel zu wenig Farbe im Set war. Wenige Farben haben sich nach dem Backen im Ofen auch verändert (weiß wurde rötlich).

Ich denke, dass man mit selbsttrocknendem Ton, Acrylfarbe und Lack ein günstigeres und schöneres Ergebnis hat, als mit so einem Set.
Alles in allem sehr frustrierend und enttäuschend.

My experience has been truly fulfilling, with fast delivery, beautifully packaged goods, and every detail thought out with care and attention.
Even when I encountered a minor issue, I wrote an email, and the customer service team were simply wonderful people. I am grateful for their understanding and for helping to resolve my problem! I sincerely recommend them and will definitely be buying more products and experiences from them myself! 🖤💖

We had a great experience with customer service, aswell as our Date-Kits!
Even though some paint leaked during shipment we were able to get some new paint delivered and got help cleaning our vase from the leaked product.
We had a nice date with the big kit and are excited to try even more in the future.
Also, we have to say we love the artworks on the packaging and in the package leaflet!

Which I'd checked Trustpilot before ordered.

Ordered multiple items on 2nd October and still nothing nearly three weeks later, despite delivery time listed as 2 days!

Really disappointed. One item was to be a present which is very late now.

Let's hope customer service responds. So far communication has been non-existant.