Getpotted.com Avaliações 2.702

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I wouldn't normally give 5 stars for a delivery that went wrong. But the issue was resolved so quickly and easily that I must give full credit where it's due. I ordered a 60cm planter but a 80cm one... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service. Ordered 2 garden planters to be delivered to Northern Ireland, arrived very quickly by DPD perfectly packaged in tough cardboard boxes with foam padding in all corners. Very happy with... Ver mais

Avaliado com 5 de um total de 5 estrelas

The artificial tree arrived well packaged and well within the timeframe given. It looks very realistic and better than some of my real plants!

Avaliado com 5 de um total de 5 estrelas

Straight forward ordering, reasonable price and fast delivery. Not the first time I have used this company, no complaints at all.

Detalhes da empresa

  1. Centro de Jardinagem
  2. Fornecedor de Plantas Artificiais
  3. Loja de decoração de design de interiores
  4. Loja de Móveis de Jardim
  5. Fabricante de cerâmica

Escrito pela empresa

GetPotted.com is the perfect place to find all of your gardening accessories and products to keep your fingers green and brighten up your garden and your home. Our online store offers a large selection of different flower planters and accessories and the options are limitless, we can offer many different sizes, colours and shapes of amazing planters for gardening made from a variety of materials, such as plastic/resins, fibrestone, fibreglass and many more. If you are looking for a reliable company that specialises in planter containers and works with well known and good quality brands, then GetPotted will be your best choice. Our shop provides a unique service to everyone from amateur growers to real specialists in the cultivation of flowers, plants and ornamental trees.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 86% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Superb supplier

Superb supplier, great price, perfect delivery, communication great too.

12 de junho de 2025
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Resposta de Getpotted.com

Dear Customer,

Thank you so much for your feedback! We are really pleased to hear you were happy with the price, delivery, and communication. Enjoy!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Excellent products

Excellent products. Delivered promptly

Many Thanks

11 de junho de 2025
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Resposta de Getpotted.com

Dear Stephen,

Thank you for the 5-star feedback! Enjoy your purchase!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Great pots

Great pots, easy website and super-quick delivery. Would unreservedly recommend.

9 de junho de 2025
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Resposta de Getpotted.com

Dear Alexander,

Thank you for the kind words!

We're delighted to hear you’re happy with the pots and found the website easy to use. Fast delivery and a smooth experience are always our goals. We truly appreciate the recommendation!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Lovely pots

Lovely pots . One was cracked but quickly replaced

6 de junho de 2025
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Resposta de Getpotted.com

Dear Ann,

Thank you for your feedback!

We're glad you liked the pots and that our team was able to quickly resolve the issue with the cracked one. We appreciate your understanding and hope you enjoy your new planters!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Efficient and fast delivery

Efficient and fast delivery. Item well packaged and good quality.

8 de junho de 2025
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Resposta de Getpotted.com

Dear Jean,

Thank you for the 5-star feedback! Enjoy your purchase!


Ian
GetPotted

Avaliado com 1 de um total de 5 estrelas

I phoned to send my order back they…

I phoned to send my order back they arranged for return, so I put the pots back out all 5 of them for the return and the courier company forget to collect I had taken a day off work also. I called them to ask why and they said sorry will collect a week and 2 days later. I was not taken all of these pots bk in so left them on the palate. They collected the following week and are now saying they will not refund me my money because they said that they have beeen used which they haven’t, and not in same condition
Fuming as they didn’t collect whe they said they would

26 de abril de 2025
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Resposta de Getpotted.com

Dear Jane,

Thank you for your feedback. While we understand your frustration, we do want to be clear about the facts surrounding your return.

You requested a return for five planters, and we arranged a paid pallet collection as a courtesy, which was agreed upon. Unfortunately, the courier missed the initial collection date which is something outside of our control. We promptly rescheduled at no additional cost to you.

However, when the items finally arrived at our warehouse, they were not in a resalable condition. One planter had been opened (sealed bag torn as well), and the remaining packaging was wet, damaged, and in poor condition. Our return policy explicitly states that returns must be unused and in original packaging to qualify for a refund.

Despite this, and as a gesture of goodwill, we issued a partial refund even though the return did not meet our policy requirements.


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Replaced my pots with no problems

Replaced my pots with no problems. Good assistance when I need also answered my question. Thanks to Ian.

4 de junho de 2025
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Resposta de Getpotted.com

Dear Joan,

Thank you for your kind words!

I'm really glad I was able to get everything sorted quickly for you. If you ever need anything else or have more questions down the line, don’t hesitate to reach out.


Ian
GetPotted

Avaliado com 4 de um total de 5 estrelas

Two of the 3 x 50cm white cubes we…

Two of the 3 x 50cm white cubes we purchased had scruffs where a small amount of the edge was scratched away and also had other blemishes mainly around edges.
Saying that, being pure white, they look impressive with the plants in and we covered the soil with white pebbles from a builders merchant. The pots where very well packaged so the blemishes were from the mouldings.

5 de junho de 2025
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Resposta de Getpotted.com

Dear Customer,

Thank you for your feedback. We're glad to hear you're happy with the overall look of the planters once planted.

Regarding the surface blemishes you noticed—these are actually an intentional part of the design. Fiberstone planters are made to resemble natural stone, and as such, slight variations and surface imperfections are expected and add to their character. They are not faults, but rather a feature of the finish.

We appreciate your understanding and are pleased you were still able to enjoy them. If you have any further questions or concerns, feel free to get in touch!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Great Sturdy Pot

Very happy with the Pot I ordered. It is sturdy and good quality, exactly as shown on the website. It arrived quickly too. Definitely would recommend to others and will, when I have the need order from them again.

29 de abril de 2025
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Resposta de Getpotted.com

Dear Ann,

Thank you so much for your kind words!

We're delighted to hear that you're happy with your pot and the service you received. It's always great to know when our products meet expectations. We really appreciate the recommendation and look forward to helping you again when the time comes!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Excellent company

Excellent company - excellent staff and excellent products

28 de maio de 2025
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Resposta de Getpotted.com

Dear Agatha,

Thank you for the 5 stars! We're thrilled to hear such warm comments about our company and products. Enjoy your purchase!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Great pots, really stylish

Great pots, really stylish and super weighty when filled! The inside corner has chipped slightly but it can be hidden so it’s still all good!

4 de maio de 2025
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Resposta de Getpotted.com

Dear Lindsay,

Thank you for your feedback! We're thrilled you love the style and sturdiness of the pot.

We apologize for the chip and appreciate your understanding. Please don't hesitate to reach out if you'd like us to assist further. Enjoy your beautiful pot!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Returning Customer

I am a returning customer and I wanted another pot for the hallway. I like the pots which are heavy and sturdy.

30 de maio de 2025
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Resposta de Getpotted.com

Dear Ms. Prince,

Thank you so much for coming back to us. We truly appreciate your continued support!

We're really pleased to hear that you’re happy with the quality of the pots and that they suit your hallway well. It's great to know the weight and sturdiness are just what you were looking for. If there's anything else you need or you're after a specific style or size, we're always here to help!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Happy with pots

Customer service and pots great
But the delivery driver left them in front of my house they could have been stolen

29 de maio de 2025
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Resposta de Getpotted.com

Dear Joy,

Thank you so much for your kind words about our customer service and products. We’re really glad you’re happy with them!

We’re sorry to hear about the delivery being left out front. That’s definitely not the secure delivery experience we aim for. We’ll be following this up with the courier company to ensure deliveries are handled more carefully in the future. If you ever have a preferred safe place or neighbor for deliveries, feel free to add a note to your order.


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

product was good

product was good , well packaged and arrived very quickly

24 de maio de 2025
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Resposta de Getpotted.com

Dear Carol,

Thank you for the positive feedback! We are glad to hear you like the product and the delivery. Enjoy!


Ian
GetPotted

Avaliado com 3 de um total de 5 estrelas

Good planters but late delivery

I was very happy with the quality of the planters and their condition on arrival.

I had chosen to buy them from getpotted as their delivery date was shorter than other sources even though marginally more expensive. Unfortunately they arrived a week later than stated.

17 de abril de 2025
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Resposta de Getpotted.com

Dear Keith,

Thank you for your feedback, and we're really pleased to hear that you were happy with the quality and condition of the planters.

We’re very sorry about the delay in delivery. We understand how frustrating that can be, especially when timing is a key factor in your purchase decision. While we aim to meet all estimated delivery windows, occasional courier or supply chain issues can cause setbacks. We’re currently reviewing this internally to help prevent such delays in the future.

Thank you again for choosing us, and we hope to have the opportunity to provide you with a smoother experience next time.


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Prompt delivery

Prompt delivery. Also had a damaged pot on a previous order and it was promptly replaced.

26 de maio de 2025
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Resposta de Getpotted.com

Dear Fiona,

Thanks for your kind words!

We’re glad we could quickly resolve the issue with your previous order and that you’re happy with our prompt delivery. We look forward to helping you again soon!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Arrived on time

Arrived on time. Packaged well. Very pleased

3 de maio de 2025
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Resposta de Getpotted.com

Dear Gill,

Thank you for your feedback!

We're really glad to hear your order arrived on time and in great condition. Enjoy your purchase, and we hope to see you again soon!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

First choice for customer service and Lechuza products!

Great company. I had a query about some replacement parts for Lechuza planters (I'd thrown away parts by mistake!) Marina in Customer Service was absolutely brilliant - fast, helpful, knowledgeable & polite. Lots of companies sell online but I cherish companies that have great Customer Service too!

2 de junho de 2025
Avaliação não solicitada
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Resposta de Getpotted.com

Dear Joanna,

Thank you so much for your kind words!

It's great to hear Marina was able to help so efficiently. We agree that great customer service makes all the difference, and we’re glad that stood out in your experience. We truly appreciate your support!


Ian
GetPotted

Avaliado com 5 de um total de 5 estrelas

Delivered on time this is a beautiful…

Delivered on time this is a beautiful product a classy sophisticated pot

22 de maio de 2025
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Resposta de Getpotted.com

Dear Catherine,

Thank you for the lovely feedback!

We're so pleased you’re happy with the pot. It’s great to hear it brought that touch of class and sophistication you were looking for.


Ian
GetPotted

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