I wouldn't normally give 5 stars for a delivery that went wrong. But the issue was resolved so quickly and easily that I must give full credit where it's due. I ordered a 60cm planter but a 80cm one... Ver mais
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Veja o que dizem as avaliações
Great service. Ordered 2 garden planters to be delivered to Northern Ireland, arrived very quickly by DPD perfectly packaged in tough cardboard boxes with foam padding in all corners. Very happy with... Ver mais
The artificial tree arrived well packaged and well within the timeframe given. It looks very realistic and better than some of my real plants!
Straight forward ordering, reasonable price and fast delivery. Not the first time I have used this company, no complaints at all.
Detalhes da empresa
- Centro de Jardinagem
- Fornecedor de Plantas Artificiais
- Loja de decoração de design de interiores
- Loja de Móveis de Jardim
- Fabricante de cerâmica
Escrito pela empresa
GetPotted.com is the perfect place to find all of your gardening accessories and products to keep your fingers green and brighten up your garden and your home. Our online store offers a large selection of different flower planters and accessories and the options are limitless, we can offer many different sizes, colours and shapes of amazing planters for gardening made from a variety of materials, such as plastic/resins, fibrestone, fibreglass and many more. If you are looking for a reliable company that specialises in planter containers and works with well known and good quality brands, then GetPotted will be your best choice. Our shop provides a unique service to everyone from amateur growers to real specialists in the cultivation of flowers, plants and ornamental trees.
Informações de contato
B2-B3 Portland Close, LU5 5AW, DUNSTABLE, Reino Unido
- +44203 929 3445
- info@getpotted.com
- getpotted.com
4,7
Excelente
3 mil avaliações
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Superb supplier
Superb supplier, great price, perfect delivery, communication great too.
12 de junho de 2025
Resposta de Getpotted.com
Dear Customer,
Thank you so much for your feedback! We are really pleased to hear you were happy with the price, delivery, and communication. Enjoy!
Ian
GetPotted
Resposta de Getpotted.com
Dear Stephen,
Thank you for the 5-star feedback! Enjoy your purchase!
Ian
GetPotted
Great pots
Great pots, easy website and super-quick delivery. Would unreservedly recommend.
9 de junho de 2025
Resposta de Getpotted.com
Dear Alexander,
Thank you for the kind words!
We're delighted to hear you’re happy with the pots and found the website easy to use. Fast delivery and a smooth experience are always our goals. We truly appreciate the recommendation!
Ian
GetPotted
Resposta de Getpotted.com
Dear Ann,
Thank you for your feedback!
We're glad you liked the pots and that our team was able to quickly resolve the issue with the cracked one. We appreciate your understanding and hope you enjoy your new planters!
Ian
GetPotted
Efficient and fast delivery
Efficient and fast delivery. Item well packaged and good quality.
8 de junho de 2025
Resposta de Getpotted.com
Dear Jean,
Thank you for the 5-star feedback! Enjoy your purchase!
Ian
GetPotted
I phoned to send my order back they…
I phoned to send my order back they arranged for return, so I put the pots back out all 5 of them for the return and the courier company forget to collect I had taken a day off work also. I called them to ask why and they said sorry will collect a week and 2 days later. I was not taken all of these pots bk in so left them on the palate. They collected the following week and are now saying they will not refund me my money because they said that they have beeen used which they haven’t, and not in same condition
Fuming as they didn’t collect whe they said they would
26 de abril de 2025
Resposta de Getpotted.com
Dear Jane,
Thank you for your feedback. While we understand your frustration, we do want to be clear about the facts surrounding your return.
You requested a return for five planters, and we arranged a paid pallet collection as a courtesy, which was agreed upon. Unfortunately, the courier missed the initial collection date which is something outside of our control. We promptly rescheduled at no additional cost to you.
However, when the items finally arrived at our warehouse, they were not in a resalable condition. One planter had been opened (sealed bag torn as well), and the remaining packaging was wet, damaged, and in poor condition. Our return policy explicitly states that returns must be unused and in original packaging to qualify for a refund.
Despite this, and as a gesture of goodwill, we issued a partial refund even though the return did not meet our policy requirements.
Ian
GetPotted
Replaced my pots with no problems
Replaced my pots with no problems. Good assistance when I need also answered my question. Thanks to Ian.
4 de junho de 2025
Resposta de Getpotted.com
Dear Joan,
Thank you for your kind words!
I'm really glad I was able to get everything sorted quickly for you. If you ever need anything else or have more questions down the line, don’t hesitate to reach out.
Ian
GetPotted
Two of the 3 x 50cm white cubes we…
Two of the 3 x 50cm white cubes we purchased had scruffs where a small amount of the edge was scratched away and also had other blemishes mainly around edges.
Saying that, being pure white, they look impressive with the plants in and we covered the soil with white pebbles from a builders merchant. The pots where very well packaged so the blemishes were from the mouldings.
5 de junho de 2025
Resposta de Getpotted.com
Dear Customer,
Thank you for your feedback. We're glad to hear you're happy with the overall look of the planters once planted.
Regarding the surface blemishes you noticed—these are actually an intentional part of the design. Fiberstone planters are made to resemble natural stone, and as such, slight variations and surface imperfections are expected and add to their character. They are not faults, but rather a feature of the finish.
We appreciate your understanding and are pleased you were still able to enjoy them. If you have any further questions or concerns, feel free to get in touch!
Ian
GetPotted
Great Sturdy Pot
Very happy with the Pot I ordered. It is sturdy and good quality, exactly as shown on the website. It arrived quickly too. Definitely would recommend to others and will, when I have the need order from them again.
29 de abril de 2025
Resposta de Getpotted.com
Dear Ann,
Thank you so much for your kind words!
We're delighted to hear that you're happy with your pot and the service you received. It's always great to know when our products meet expectations. We really appreciate the recommendation and look forward to helping you again when the time comes!
Ian
GetPotted
Resposta de Getpotted.com
Dear Agatha,
Thank you for the 5 stars! We're thrilled to hear such warm comments about our company and products. Enjoy your purchase!
Ian
GetPotted
Great pots, really stylish
Great pots, really stylish and super weighty when filled! The inside corner has chipped slightly but it can be hidden so it’s still all good!
4 de maio de 2025
Resposta de Getpotted.com
Dear Lindsay,
Thank you for your feedback! We're thrilled you love the style and sturdiness of the pot.
We apologize for the chip and appreciate your understanding. Please don't hesitate to reach out if you'd like us to assist further. Enjoy your beautiful pot!
Ian
GetPotted
Returning Customer
I am a returning customer and I wanted another pot for the hallway. I like the pots which are heavy and sturdy.
30 de maio de 2025
Resposta de Getpotted.com
Dear Ms. Prince,
Thank you so much for coming back to us. We truly appreciate your continued support!
We're really pleased to hear that you’re happy with the quality of the pots and that they suit your hallway well. It's great to know the weight and sturdiness are just what you were looking for. If there's anything else you need or you're after a specific style or size, we're always here to help!
Ian
GetPotted
Happy with pots
Customer service and pots great
But the delivery driver left them in front of my house they could have been stolen
29 de maio de 2025
Resposta de Getpotted.com
Dear Joy,
Thank you so much for your kind words about our customer service and products. We’re really glad you’re happy with them!
We’re sorry to hear about the delivery being left out front. That’s definitely not the secure delivery experience we aim for. We’ll be following this up with the courier company to ensure deliveries are handled more carefully in the future. If you ever have a preferred safe place or neighbor for deliveries, feel free to add a note to your order.
Ian
GetPotted
Resposta de Getpotted.com
Dear Carol,
Thank you for the positive feedback! We are glad to hear you like the product and the delivery. Enjoy!
Ian
GetPotted
Excellent products and prompt delivery
27 de maio de 2025
Resposta de Getpotted.com
Dear Customer,
Thank you for the 5-star feedback! We're happy to hear you like the products and the delivery.
Ian
GetPotted
Good planters but late delivery
I was very happy with the quality of the planters and their condition on arrival.
I had chosen to buy them from getpotted as their delivery date was shorter than other sources even though marginally more expensive. Unfortunately they arrived a week later than stated.
17 de abril de 2025
Resposta de Getpotted.com
Dear Keith,
Thank you for your feedback, and we're really pleased to hear that you were happy with the quality and condition of the planters.
We’re very sorry about the delay in delivery. We understand how frustrating that can be, especially when timing is a key factor in your purchase decision. While we aim to meet all estimated delivery windows, occasional courier or supply chain issues can cause setbacks. We’re currently reviewing this internally to help prevent such delays in the future.
Thank you again for choosing us, and we hope to have the opportunity to provide you with a smoother experience next time.
Ian
GetPotted
Prompt delivery
Prompt delivery. Also had a damaged pot on a previous order and it was promptly replaced.
26 de maio de 2025
Resposta de Getpotted.com
Dear Fiona,
Thanks for your kind words!
We’re glad we could quickly resolve the issue with your previous order and that you’re happy with our prompt delivery. We look forward to helping you again soon!
Ian
GetPotted
Resposta de Getpotted.com
Dear Gill,
Thank you for your feedback!
We're really glad to hear your order arrived on time and in great condition. Enjoy your purchase, and we hope to see you again soon!
Ian
GetPotted
First choice for customer service and Lechuza products!
Great company. I had a query about some replacement parts for Lechuza planters (I'd thrown away parts by mistake!) Marina in Customer Service was absolutely brilliant - fast, helpful, knowledgeable & polite. Lots of companies sell online but I cherish companies that have great Customer Service too!
2 de junho de 2025
Avaliação não solicitada
Resposta de Getpotted.com
Dear Joanna,
Thank you so much for your kind words!
It's great to hear Marina was able to help so efficiently. We agree that great customer service makes all the difference, and we’re glad that stood out in your experience. We truly appreciate your support!
Ian
GetPotted
Delivered on time this is a beautiful…
Delivered on time this is a beautiful product a classy sophisticated pot
22 de maio de 2025
Resposta de Getpotted.com
Dear Catherine,
Thank you for the lovely feedback!
We're so pleased you’re happy with the pot. It’s great to hear it brought that touch of class and sophistication you were looking for.
Ian
GetPotted
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