Giftsoul Avaliações 

94
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It arrived within the timeframe given. The order was wrapped very well so that it was protected from being damaged. The glass engraved heart is beautiful and my granddaughter will love it.

Avaliado com 5 de um total de 5 estrelas

Ordered two of the personalised ashes urns for my Brother and I to keep our Mother’s ashes close to us. One in gold and one in silver, they are perfect, great quality and beautiful even better than an... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy ordering and lots of choice to personalise your gift. Delighted with the outcome and it was packaged well, thank you. Disappointed the delivery guy from relay, didn’t have the sense to open the... Ver mais

Avaliado com 1 de um total de 5 estrelas

I asked to return a item that was delivered in a used bag, as I couldn't determine whether the shorts had been worn. I explained i wasn't happy and as much as they say it might have been a bag that h... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

WELCOME TO GIFTSOUL™! GiftSoul™ creates personalized gifts designed to celebrate love, family, friendship, and life’s meaningful moments. We believe every gift should feel thoughtful, personal, and made with care. From custom keepsakes to unique everyday gifts, our goal is to help customers express their feelings in a simple but memorable way. Each order is created with attention to detail, so it can bring joy to both the giver and the recipient. We’re grateful for every customer who chooses GiftSoul™ and truly value honest feedback. Your reviews help us improve our products, service, and overall shopping experience. Thank you for being part of the GiftSoul™ community.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

94 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(94)

93 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

I could not be happier with my order…

I could not be happier with my order than I am now. It is beautiful. I actually made an error in the wording but I contacted you and you kindly sorted it out for me. I would not hesitate to use you again and I will certainly be telling friends and family about you, thank you xx

8 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

It did not look like my dad atall.

6 de agosto de 2026
Avaliação não solicitada
logotipo da Giftsoul

Resposta da Giftsoul

Dear Linda,

We're sorry to hear that the personalized design did not meet your expectations, especially for such a meaningful item.

We noticed that you have shared this concern in more than one review, and we truly understand that you're disappointed. Our team has already reached out to you via email with additional information and support regarding the issue.

To make sure we can properly review your order details and provide the most appropriate solution, we kindly ask that you continue the discussion with our support team via email rather than through multiple reviews. This will allow us to assist you more effectively and work toward resolving your concern.

Thank you for giving us the opportunity to assist.

Avaliado com 2 de um total de 5 estrelas

The picture of my dad don't look like…

The picture of my dad don't look like him at all and the urn was smaller than expected at least 2 times the size.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Giftsoul

Resposta da Giftsoul

Hi Linda,

We’re sorry the final product did not meet your expectations. Each personalized item is produced based on the preview generated and provided after the order is placed.

The product dimensions were also listed on the product page, though we understand they may not have been highlighted clearly enough to help you visualize the actual size.

We’ve sent you an email so we can review the photo result and your concerns in more detail. Please reply there, and our team will assist you further.

Avaliado com 3 de um total de 5 estrelas

I received my customized drink cups…

I received my customized drink cups recently. Have not used them. They look good. I have two concerns. First is that I understand these are not meant for the dishwasher. Will the print on the cups withstand typical hand washing over time? What are the guarantees? Secondly, the cups are much thinner than I expected. I thought they would be a thicker plastic. When I grip the cup, it flexes in. So I'm a bit disappointed with the sturdiness.

5 de agosto de 2026
Avaliação não solicitada
logotipo da Giftsoul

Resposta da Giftsoul

Hi Kevin,

Thank you for sharing your concerns. Since this review channel is limited and not ideal for discussing product-care questions or reviewing your order in detail, please email us at review@giftsoul.co with your order number.

Our team will verify your purchase, clarify the recommended washing instructions and print durability, and review your concern about the cups’ thickness and sturdiness.

— Giftsoul™ Customer Service

Avaliado com 1 de um total de 5 estrelas

Didn’t receive my whole order

I ordered matching Mr. and Mrs shirts. I was only delivered one shirt. I’m still missing the Mr. shirt and I have reached out to the company on multiple emails and I’ve gotten nowhere so I don’t recommend this company at all. They’re not trying to rectify the situation at all.

6 de agosto de 2026
Avaliação não solicitada
logotipo da Giftsoul

Resposta da Giftsoul

Hi Tara,

We’re truly sorry to hear about your experience. Giftsoul™ normally responds to customer emails within 24–48 hours, as stated in the automatic confirmation sent after an inquiry is submitted.

Receiving only one item from a matching set is not consistent with the service or order quality we aim to provide. However, after checking the name shown on this review, we couldn’t locate previous email in our system.

Please contact us at review@giftsoul.co with your order number and the email address used at checkout. Once we receive those details, we’ll prioritize your case, investigate the missing shirt, and work to make this right.

— Giftsoul™ Customer Service

Avaliado com 5 de um total de 5 estrelas

The basket is just perfect for my…

The basket is just perfect for my books! I have it in my bookcase, so it is very handy when I want another book to read. The personalization is a nice touch, and the colors of thebasket cover are attractive.

4 de agosto de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Perfect gift for pet loss

I have bought this as a gift for a friend who has just lost her beloved dog. Overall I am happy except that the name can hardly be distinguished, it's very small and blurry. The picture and other wording is lovely though 😍

5 de agosto de 2026
Avaliação não solicitada

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