Rubbish in personal service. I spilled my desperation thoughts & all I got was yet another automated reply & kept waiting in a queue 🤬 & wish I had read reviews before I texted them! AVOID and if you... Ver mais
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Veja o que dizem as avaliações
Please do not use this service if you are in crisis. Go straight to NHS 111 and press 2. The wait times for SHOUT are dangerously long - and if you do get through to someone the time between respo... Ver mais
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I'm at my wits end my mental health is so bad so early this morning I decided to finally text the number the first 2 messages came really quickly. But all in all I've been waiting for 5 hours to be pu... Ver mais
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For two nights running I was waiting for 5 hours. 5 hours!!! and no volunteer found. This service needs to be scrapped, because this is only going to cause exacerbated bitterness and despair in those... Ver mais
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Detalhes da empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contato
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,2
Muito Ruim
524 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It's so rubbish and when you're balling…
It's so rubbish and when you're balling your eyes out after saying what is wrong they spring " Unfortunately, our time is coming to an end soon. But please reach out again if you're struggling to cope. We're here 24/7" then they say you deserve to feel relaxed....
1 de agosto de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Trevor,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't feel supported when you texted in recently. It sounds like you were expressing your feelings very openly with your volunteer and weren't prepared for the conversation to draw to a close when it did.
Our conversations tend to last around 45 minutes and we do encourage people to reflect on their time with us remembering that we are here if they need to text in another time.
We hope you'll give us another try when you need to talk.
Kind regards,
The Team at Shout
They said "you are comfortable to wait"…
They said "you are comfortable to wait" after explaining what I'm going through and I have mental health conditions
16 de julho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Damon,
Thank you for taking the time to share your experience.
We can see you have been in touch and a member of the team will reach out so we can understand more fully what happened when you texted us.
All the best,
The Team at Shout
Pointless
I couldn't recommend this as a resource to anyone in distress. Explained my feelings, including feeling pretty close to the edge. I was sent a link to The Priory which contained grounding exercises and then told that I should "get back to enjoying your evening" First and last time I bother, and I despair of this approach to those deeper in crisis at the point of contact.
4 de julho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Wendy,
Thank you for taking the time to share your experience.
We regret that you didn't receive the support you were looking for when you used our service and we would like to look into this so we can review it and see where improvements could be made.
Please reach out to info@giveusashout.org quoting the reference SD-67321 and a member of the team will be in touch.
Kindest regards and we hope you'll give us another try.
The Team at Shout
“We can’t help you”
Contacted numerous times.
First time - told they couldn’t help me because I was having thoughts of you know what and to call …
Last week, I thought I’d try them again might be a one off. I have having really bad thoughts I contacted them at 10.27pm. Still haven’t heard anything & it’s 2.07pm. I ended the chat.
23 de junho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Emma,
We appreciate you taking the time to write a review.
Our volunteers may direct people to the more immediate support of 999/111 if they are unable to keep safe during a conversation and we are concerned for their immediate wellbeing.
We're sorry you waited so long to be connected on the other occasion and eventually ended the chat - We will be busier later at night when other services and support systems are out of reach but we're working hard to lessen this wait.
We hope you'll try us again when you need to talk.
Kind regards,
The Team at Shout
Shout/mh lines are inadequate support
3 times I have tried reaching out to shout for support. 2 of which was at nignt. I had no réponce at all on any occasion. I just wish there was something out there that would help stop mh k!||ing people and actually care.
I know you’ll busy but really. 3 separate occasions and nothing. I feel like there is no hope for anything to get better as there is no Person on this earth that has a real sense of idea on how to support and help everyone in this world who are suffering.
Just a simple chat can help.
I never get this opportunity. No at home no outside. I feel well and truly isolated on this awful world.
15 de junho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Key os,
Thank you for taking the time to leave a review.
We're sorry to hear that you've been unable to reach us when you need to talk. As long as you are receiving our automated messages then you will be in line to be answered but this can take longer than we wish, especially overnight.
We are actively working hard to reach people sooner and, as you say, "Just a simple chat can help'. When things feel overwhelming, sharing your feelings in the nonjudgmental space of a Shout conversation can be hugely beneficial.
Your call is important and we truly hope you'll try us again.
Kind regards,
The Team at Shout
Honestly
Honestly, probably one of the worst things I could’ve ever done was text this stupid helpline, not only was I made her feel bad about the way that I feel and the person ignored me and didn’t even speak to me i told them i was going to unalive myself and she acted like it was just a normal Tuesday i think these people who work for these “helplines” need to understand that if people text they are in crisis and to not ignore them, and when i said i had enough and i was ending the conversation she ended it immediately and left me alone some GREAT people you have working for your awful service that if anything made me feel worse, the women's name was LUCY and she was horrendous maybe she compete in a competition for least helpful person of the year award
8 de junho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Consumer,
Thank you for taking the time to write a review and share your experience.
We're sorry you felt unsupported when you texted in at a very distressing time - Our aim is for people who text in to feel heard, understood and empowered to take the next steps in their wellbeing and as such we would like to know more about what happened.
If you are agreeable to this, please email info@giveusashout.org quoting reference SD-66681 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Hello Shout,
Hello Shout,
Thank you for not taking the time to answer my text messages reaching out for help in a crisis.
I'm distraught I didn't get the support I needed when I am clearly struggling
We aim to reach people within thirty minutes but there are times such as overnight or during spikes in demand that this will take longer however we are bringing this wait time down.
You aim to reach people within thirty minutes but there was a time such as tonight during the loneliest I've felt
We know how hard it can be to wait for help and if you feel unable to keep safe please call 999.
We hope you'll try us again when you need to talk. We are here for you.
Kindest regards,
The Team at Shout
5 de junho de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Aidan,
Thank you for taking the time to write a review.
It's clear that you felt unsupported when you texted in to talk to one of our trained volunteers and we're sorry you didn't get the help you needed when you were feeling so alone.
As a free service available to all it's understandable there will be times we don't connect volunteers to people as soon as we would like but we are working hard to bring these wait times down.
We hope you'll try us again but we have a link to other options when you can't reach our service: https://giveusashout.org/get-help/other-options-support/
Kind regards,
The Team at Shout
3 hour wait already in crisis on a…
3 hour wait already in crisis on a Wednesday night! I hope you aren’t getting government/ taxpayers funding!
22 de maio de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Miss Smith,
Thanks for taking the time to write a review of your experience.
We're sorry to hear you had to wait so long.
We are training volunteers to take conversations and taking action to help bring down wait times which we understand can be particularly long, especially overnight when other services or support networks may not be available.
We hope you'll try us again.
Kindest regards,
The Team at Shout
Be very careful what you say.
This organisation protects paedophiles and will report you to the police or other governing bodies. I’m sure it says in their T&C’s but when you’re experiencing mental health problems and having a breakdown or angry at what has happened to you, you just want someone to talk too. the T&C’s is the last place you’re going to look before you start talking. After my experience with this organisation as I was angry and really struggling to cope. I was raped and sexually abused in my childhood (6yo) as a cadet in St John ambulance for 6/7 years. I was very angry for letting this paedophile into my life and changing me as a person/child. I made threats on my life and the paedophiles life. This so-called charity contacted the police and I was arrested and kept inpolice cells for 36 hours and was not allowed Any phone calls. So after being taken to a magistrates court I was putting in prison for two weeks. Went to Crown Court and got bail, because I was not allowed a phone call I could not inform my work. I’m now jobless as they had not heard from me in two and a half weeks. Im in a worse mental health place now, thanks to your organisation. I feel even more angry now as I lost my childhood to a paedophile and 40 years later, it’s taking a massive strain on my adult life, being arrested, going to court and sent to Prison (I’ve never experienced any of these before) I don’t have any trust in any mental health charity or the Police now, I’m even worried about going to my local doctor now.
24 de abril de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Johnny B,
Thank you for taking the time to leave a review and sharing your story so openly.
We would like to understand more about what happened when you contacted us so please email info@giveusashout.org quoting reference SD-66079 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
You might as well do it because no one…
You might as well do it because no one cares
13 de maio de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Alfie,
Thank you for taking the time to write a review.
It sounds like you're really struggling and we want to help support you through this difficult time. Please text SHOUT to 85258 and chat to one of our volunteers who are trained to listen and understand.
More help is on our website: https://giveusashout.org/get-help/resources/
If you feel unable to keep safe please call 999/111.
All the best,
The Team at Shout
I needed help because I'm struggling…
I needed help because I'm struggling and it says it's a free service but when I texted shout it said texting shout will cause charges on your mobile account
12 de maio de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Lewis,
Thank you for taking the time to leave a review.
Shout is free and confidential from most UK networks but some phones may incorrectly say you may be charged.
Please check out our FAQ and the section 'What Mobile Phone Networks Can I Text Shout From?' at https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
No good in a crisis
Always get the same for hours..we are experiencing very high demand and it may take longer than usual. What is usual, it seems 5 hours plus at least. No good in a crisis
9 de maio de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello HP,
Thank you for taking the time to write a review.
We're sorry to hear you have been subject to wait times that exceed our aim of 30 minutes. It's true that at certain times, in particular overnight when other services may not be available, that we see longer waits.
We are actively addressing this issue and training more volunteers to support those who use our service.
It's immensely difficult to wait when you're struggling and we will continue to strive to bring wait times down.
All the best,
The Team at Shout
The wait times can be long but…
The wait times can be long but definitely worth it I have used shout multiple times and definitely worth it as a physically disabled person I find it hard to talk to a mental health professional or carer about how I'm feeling and found comfort in messaging shout I find it easier to type how I'm feeling too ❤️
3 de maio de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Katie,
Thanks for taking the time to leave a review.
Thanks for your kind words about our service. We're glad that despite the wait, you've reached out on several occasions and found comfort, empathy and one of our amazing volunteers on the end of the line.
Your feelings are important and we're honoured you share them with us.
We are here for you 💙
The Team at Shout
Awful more of a danger than a help!
I have messaged SHOUT today for help because I have been struggling today to cope with my daughters angry outbursts and am in a lot of physical pain. I needed someone to listen and offer practical advice. The volunteer was useless and so unhelpful. She told me I was depressed when I didn't use that word! Am feeling low is not necessarily depression!! Very concerning.
13 de abril de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Lucy,
Thank you for taking the time to write a review of your experience.
We're sorry to hear that you didn't receive the support you needed when you texted us recently.
While our volunteers aren't trained to give advice, they are there to explore and understand how things are for you and may help you to brainstorm ideas or direct you to other resources that might prove valuable.
We would like to learn more about what happened so we can understand and make changes and if you're happy for us to do this please email info@giveusashout.org quoting reference SD-65180 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
They'll make you feel worse
The responses you receive feel like a terrible AI bot. After giving many details about my situation, including plans to harm myself, suicidal thoughts, and self-harm, I was then asked "are you having thoughts of hurting yourself." Well, yes! Obviously, I just said that. I then wrote extensively on a particular issue and the response was "You seem to be struggling with depression, would you like to talk about it?." My responses weren't even acknowledged. The resources given are woeful, I'd say it's all useless but that would be giving them more credit than they deserve.
All I can say is avoid at all costs. The experience will leave you feeling a lot worse than when you started talking to them. A shameful company that does not help anyone. If like me you had a bad experience then I would suggest passing it on to the websites that recommend this "service" and recommend they remove their advertisement for them. As you can tell from their copy and paste response to the other reviews they don't actually implement any changes and clearly they have no actual interest in people's welfare. Their service has been running for many, many years. And yet look at their review rate. I've seen rat filled restaurants get better reviews.
This lack of caring can cause harm to people already in severe emotional distress. A dangerous company masquerading as a helpline.
2 de abril de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hi Null,
Thanks for leaving a review.
We are sorry that your experience was not what we hoped for or what you deserved when you texted in with suicidal and self harm thoughts.
We would like to learn more so we can make changes where necessary.
Please reach out to info@giveusashout.org quoting reference SD-64969 and a member of the team will be in touch.
Kindest regards,
The Team at Shout
Happy I contacted Shout
I was feeling really down and gave Shout a try, and I am happy I did. The person I spoke to was really kind and supportive, and more importantly actually listened to me!! It was nice to know there was someone on the other side of the screen who cares.
18 de março de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello A.C,
Thanks for taking the time to leave a review of your experience.
It sounds like you and your volunteer made a meaningful connection when you needed to be heard and understood the most.
It can be incredibly hard to reach out for help and we're glad you found that strength.
Thanks for your feedback - it means so much.
We are here for you 💙
The Team at Shout
Do not recommend.
So I text tem at 2:01 during a down period and wanted a bit of help... They text me back at 4:17 saying sorry it took so long to respond and then say at 4:28 we haven't heard from you so we're closing the chat.... What?! Well good job I fell asleep and didn't do something worse isn't it?! Where is the duty of care or the wellbeing check??
17 de março de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Roxanne,
Thanks for taking the time to leave a review.
We're sorry to hear it took longer to connect you with a volunteer than we would like and that by the time you were connected it sounds like you had fallen asleep. That must have been extremely disappointing and we are glad to hear you are safe.
We understand that people may step away from their phones or fall asleep, especially overnight and ask our volunteers to send a couple of check in messages and if they don't hear back they may close the chat with an invite to text back in another time.
We're training more volunteers to reach people sooner and we hope you'll give us another try.
If you feel unable to keep safe we advise calling 999 or 111 for more immediate help.
All the best,
The Team at Shout
All of these reviews are true
All of these reviews are true - it's amazing Shout doesn't acknowledge or try to fix this. I've tried multiple times to access the service, never get a response in under two hours, and when I do it's like an AI bot. People are in need and the lies on the website give false expectations that just leave callers feeling worse, unwanted and unheard. Terrible and potentially harmful service.
16 de março de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Cat,
Thank you for taking the time to leave a review.
We are sorry that your average wait time has exceeded our aims and that when connected you felt unheard and disregarded - this is not our aim and we'd like to know more. If you're happy for us to look into this, please email info@giveusashout.org quoting reference SD-64354 and a member of the team will respond.
Thanks again for sharing your experience.
All the best,
The Team at Shout
DO NOT USE THIS SERVICE
Do not use this service. It will make your mental health WORSE. It does not work, if they even bother getting back to you it will be hours and hours later. And they are desperate to end the conversation.
Do yourself a favour and seek help elsewhere because Shout ruins lives.
Look after yourselves everyone x
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Purple Dream,
Thanks for taking the time to leave a review.
We're sorry to hear you had to wait to be connected to a volunteer and even after waiting you felt your conversation was closed abruptly.
Because Shout is so popular, at times it may take much longer than we would like to talk to a trained Shout Volunteer.
We are working hard to bring this wait time down.
If you'd like us to look more closely at your conversation you feel was closed down too quickly so that we can see what happened, we would appreciate it if you could reach out to info@giveusashout.org quoting reference SD-64321 and a member of the team will be in touch.
Kind regards,
The Team at Shout
Studying as a counsellor, my review of shout
Studying as a counsellor, being honest the staff answers/comments are robotic, in scary way all standard. No sympathy or empathy used in chats.
Try using sentences like, I'm here for you, remember this is your safe place, I believe in you. Chats are typical and copied and pasted. Can we signpost you or can we give you resources? Which means we don't know what to say to help you.
Staff/volunteers have no experience even though they talk to people in crisis everyday.
When I'm in crisis, they tell me we're closing the chat, go call 111, even though there support line is for people in crisis.
Service is misleading, if you contact them every day they put a limit on you, stating you can only contact them in 48 hours. The charity don't advertise this. Not sure why the charity is called shout when they put a limit on the number of times your allowed to contact them too much, maybe they should call the charity mute, instead?
Staff/volunteers can't deal with people in crisis, they're not qualified enough.
Got to be honest I 1000% recommend Samaritans they have real life experience, all ages, say kind things, seems more humane and real
13 de março de 2025
Avaliação não solicitada
Resposta da Shout 85258
Hello Marria,
Thanks for taking the time to write a review.
it sounds like you're a regular user of our service but we're sorry to hear your recent experience of our service has not met your needs.
The FAQ on our website details limits placed frequent users - we hope that people who use our service more often than is expected will reflect on their recent conversations and use that to empower them to to take their next steps - this may include using previously agreed coping skills or perhaps other services.
https://giveusashout.org/about-us/faq/
Thank you for your feedback which helps us to support people more effectively.
The Team at Shout
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