I did not realize they had a review section but they are a joke. I have severe anxiety and cannot always do talking on a phone I'm going through so much these past few years & was recommended Shout a... Ver mais
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Veja o que dizem as avaliações
Rubbish in personal service. I spilled my desperation thoughts & all I got was yet another automated reply & kept waiting in a queue 🤬 & wish I had read reviews before I texted them! AVOID and if you... Ver mais
A empresa respondeu
I'm at my wits end my mental health is so bad so early this morning I decided to finally text the number the first 2 messages came really quickly. But all in all I've been waiting for 5 hours to be pu... Ver mais
A empresa respondeu
Please do not use this service if you are in crisis. Go straight to NHS 111 and press 2. The wait times for SHOUT are dangerously long - and if you do get through to someone the time between respo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contato
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,2
Muito Ruim
525 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
no one will talk to me
i have being waiting for a volenteur but i couldnt be asked to wait since it was taking so long so i opt out and i keep redoing it over and over but NOTHING! i trusted shout before but now im starting to not trust them anymore when i needed help for my mental health. and i dont know who to talk to anymore
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Charlie,
Thank you for taking the time to leave a review.
We're sorry to hear you had to wait so long to be connected that you opted out. We would advise staying on the call if possible to ensure you are connected sooner - opting out and starting again would likely take longer as you were in a queue to be paired with the next available volunteer.
We hope this doesn't deter you from reaching out and seeking the support you deserve.
Here's a list of other support options for when you can't access Shout: https://giveusashout.org/get-help/other-options-support/
All the best,
The Team at Shout
It seems from the comments below that…
It seems from the comments below that the organisation does not have a sufficient amount of volunteers but the process to sign up as a volunteer is horrendous. I am in a professional job and provided two references and it was stuck on ‘reviewing the application’ for 4 weeks. When I queried this they stated that they needed another reference? It’s ashame for the people who are struggling and waiting hours for support….
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Leah,
Thanks for taking the time to leave a review.
We're sorry to hear your experience applying to be a Shout Volunteer didn't meet your expectations. We welcome people from all walks of life and with varied experiences to apply and aim to process their applications swiftly but thoroughly to ensure this is the right volunteering opportunity for them.
If you are still experiencing issues with your application we would welcome you to email us at info@giveusashout.org so we can look into this.
Kind regards,
The Team at Shout
Waiting…
i sat and waited for 4 hours with zero indication ANYONE cared. a waste of time and an utterly pathetic service. try literally ANYWHERE else.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Julia,
Thanks for taking the time to leave a review.
We're sorry to hear you were unable to connect with our support when you needed it most.
Once you text in you should receive a series of automated messages - this indicates you are in the queue to be connected to the next available volunteer. While we aim to get to people as soon as possible this may take longer than we would like during busy periods.
If you didn't receive our messages, then we would ask you to check out this page on our website for more help. https://giveusashout.org/about-us/faq/ and select 'What mobile networks can I text Shout from?'
Kind regards,
The Team at Shout
Absolutely terrible
Absolutely terrible! Asked me how I planned on killing myself (in them exact words! Even tho I hadn't said I was going to do that! I ended the conversation right there as I found that highly inappropriate. Totally no interest in talking just asked me that after pouring my heart out no mention of anything I'd said just how do you plan on killing yourself!
8 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Sarah,
Thank you for taking the time to leave a review.
It's clear you found your conversation unhelpful and we're sorry you didn't get the support you were hoping for at a time of distress.
The safety of people who use our service is paramount and there may be times that the volunteer will ask about imminent safety and this may include details of how this might be carried out. Once this can be assured, the volunteer may then help to explore feelings, situations and the reasons for people reaching out and we're sorry if you didn't get the opportunity to do this.
We sincerely hope you'll give us another chance when you need to talk - we are here for you.
All the best,
The Team at Shout
Scripted and stiff
It felt like the volunteer just didn't want to have the conversation in the first place. Was very impersonal with occasional comments on some things I said. Reached out to another service to help.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Maria,
Thank you for taking the time to leave a review.
While we are glad to hear you got the support you were looking for eventually, we'd like to know more about your negative experience so we can make changes where needed and hopefully encourage you to try us again.
If you would like to do this please email info@giveusashout.org quoting the reference SD-61359 and a member of the team will be in touch.
We appreciate your feedback.
Kind regards,
The Team at Shout
You cant get a volunteer because they…
You cant get a volunteer because they dont bother taking anybody on .My friend applied months ago ticked all the boxes and has just been deleted what do you actually want for free of charge work 😂You an absolute waste of time and judging by all the comments above you cant run a pee up in a brewery and your dealing with peoples lifes potentially you need your platform removing ......Wow what a reply just somes it up PLEASE read all the reviews about these people before you use them 😔
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Miss Smith,
Thank you for taking the time to leave a review and for supporting your friend.
We are always looking for new volunteers and while not everyone will be approved for training, we are grateful for the time they gave to applying and for the keenness to support others with empathy and care.
All the best,
The Team at Shout
If you've got a complex mental health …
If you've got a complex mental health you won't get any help from anybody they don't these people don't care you can see why so many people kill themselves. They're only there to pick up a wage they don't care they don't want to deal with anybody who've got complex issues the only thing you will get from these people they will ring the police on you. you've got complex issues. These people don't care
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello,
Thanks for taking the time to leave a review.
Our service aims to support people struggling with a variety of issues and while our volunteers are are not experts in complex issues they are trained to listen and understand with empathy and curiosity.
We are here if you want to talk about how you're feeling so we invite you to try us again and we hope you'll find the particular support you need.
All the best,
The Team at Shout
30 minutes before answering then more waiting and more
30 minutes before answering, 5 minutes between each response. Stilted. Script, not caller led. Rude and authoritarian Ricky. Useless. And passing on calls to 3rd parties? Disgusting.
30 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Zena,
Thanks for taking the time to write a review.
We're sorry to hear you felt unsupported when you texted us for support recently and would like to understand better what happened so we can make changes where needed and ensure your voice is heard.
If you're happy for us to do this please contact info@giveusashout.org quoting reference SD-61125 and a member of the team will reach out to you.
Kind regards,
The Team at Shout
I really don't know how I found shout I…
I really don't know how I found shout I was in such a bad way my mobile service provider is sky and everytime I msg I got a notification from sky telling me I was being charged for the msg shout reassured me that it was free I rang sky this morning and they confirmed it was a premium number and they agreed to quash the charges just beware because their advice isn't worth paying for
28 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Paul,
Thanks for taking the time to leave a review.
We're glad to hear you reached out when you needed support but receiving messages about being charged must have been very disconcerting.
I'd like to assure you that our service is free to use from all major UK providers including Sky but some Android phones, including the Samsung Galaxy handset, issue a warning that you will be charged for texting us but this warning is incorrect and you will not be charged.
More details can be found on our FAQ here: https://giveusashout.org/about-us/faq/
All the best,
The Team at Shout
scripted volunteers who sound like AI…
scripted volunteers who sound like AI bots.
i messaged shout last night and i left feeling less improved than before contacting them. i feel that there is a lack of emotion in the messages as well as rushing to get off the conversation.
generic messages like “you’re resilient” “how do you distract yourself”, i could probably get a more human response from chatGPT. lastly, i was directed to the CALM website. it felt like a kick in the teeth, really.
although i was asked to contact someone, i won’t use them again.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Victoria,
Thanks for taking the time to leave a review.
We're sorry to hear you found your conversation unhelpful, rushed and lacking in connection. While our volunteers receive the same training we encourage them to bring their own personality to the role. Over the course of 45-60 minutes we aim to help you explore your feelings and work towards positive next steps.
We do hope you'll give us another try when you want to chat.
Kind regards,
The Team at Shout
Absolutely awful
Absolutely awful. Volunteer just gave scripted responses of "I understand" or "must be hard" and make no attempt to actually listen to you or make conversation. It was like I was inconveniencing them even though they volunteered.
I actually felt worse leaving the conversation than before starting and that is after they let me stew in silence for 90 minutes (which according to the other reviews is actually a quick response time).
27 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello,
Thanks for taking the time to leave a review.
We're sorry to hear you didn't find our service helpful after waiting so long to be connected. We want people who have used our service to feel heard, understood and empowered after a conversation with us and it's clear this wasn't your experience.
if you'd like us to look more into the conversation you had so we can make positive changes please email info@giveusashout.org quoting reference SD-61010 and a member of the team will be in touch.
Thank you for your feedback and we hope you'll try us again when you need to talk.
Volunteers aren't the best
Volunteers aren't the least bit interested and I understand that it can be overwhelming listening to someone else's problems but at the same time why volunteer? They're reading from the same script as everyone else, asking the same questions which lead nowhere. It takes ages to get you connected unless you make a bold statement like wanting to end your life but even when they do get back to you they send you messages that are hard to respond to or make a conversation which just tells you how uninterested they are. Orlando was one of the worse volunteers I've had.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Jessica,
Thanks for taking the time to leave a review.
We're sorry to hear you've not felt supported on the occasions you've used our service and would like to know more so we can understand what happened and make changes.
Please email info@giveusashout.org quoting reference SD-60985 and a member of the team will get back to you.
Thanks for your feedback and for sharing your experience.
All the best,
The Team at Shout
They Need to Improve…
This team have helped in the past, but since contacting them on and off from August until tonight, I’ve had to wait for hours before someone got in touch with me. I could’ve easily hurt myself or done something awful during the time I had to wait, and they don’t seem to care. And whenever I did chat to someone many months ago, I felt like I was on a time limit with that person, which made me feel a bit unsatisfied. I hope they improve their services soon
25 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Iona,
Thank you for taking the time to leave a review of your recent experience.
We're sorry to hear you've had to wait so long to be connected to a Shout Volunteer - If someone feels unable to keep safe while waiting we always advise contacting 111 or 999 for immediate help.
While the time of conversations can vary, we find that most last around 45 to 60 minutes and we aim to allow time for people to express their feelings and take support without feeling rushed.
We're working hard to bring wait times down and we hope you'll try us again.
All the best,
The Team at Shout
They don’t care
Don’t even reply and when they do they don’t seem to care at all and just want to end the conversation as quickly as possible.
23 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello E,
Thank you for taking the time to leave a review.
We're sorry your experience of our service has been overwhelmingly negative.
We are working hard to bring our wait times down and our aim is for people to feel heard and listened to over the course of a conversation with a trained Shout Volunteer lasting on average 45-60 minutes.
We hope you'll give us another try but if you'd like us to look more closely at what happened, please email info@giveusashout.org quoting the reference SD-60872 and a member of the team will reach out to you.
All the best,
The Team at Shout
The Team at Shout
Helped when I was overwhelmed
I used this service when I was feeling suicidal and overwhelmed, it took about 20 minutes to connect the first time I connected. Having someone to speak to was a huge help .
Another time I waited several hours. If your unhappy with the wait please consider volunteering with shout as I intend to do. They can only provide 24 hour help if enough people volunteer.
18 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Simon,
Thank you for taking the time to leave a review.
It's great to hear that you found our service helpful at an intensely difficult time.
We think our volunteers are amazing and would welcome applicants with lived experience - Volunteers overwhelmingly find the role incredibly rewarding.
Thanks again for your kind words 💙
All the best,
The Team at Shout
Useless pieces of crap
Slow. Robotic. Absolutely horrible. Those aren't volunteers man, they're andriodis. I could've killed myself in the time they texted me. Y'all are more use less than an horse without legs.
17 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Lou,
Thanks for taking the time to leave a review.
We're sorry to hear the conversation didn't work for you on this occasion.
Part of what makes a successful conversation is creating a human connection with our Shout Volunteers and it sounds like this was not your experience.
While our volunteers are trained alike they are all individuals and we encourage them to bring that to their conversations.
We hope you'll try our service again when you need support.
All the best and thank you for your feedback.
The Team at Shout.
I did not get connected to a volunteer…
I did not get connected to a volunteer until 05:11 this morning. I appreciate that the helpline can get busy due to high demand, but I was unhappy about the long wait. The volunteer apologised late for the wait after I expressed multiple times that I was upset about not receiving an apology at the start of the chat. She did express that she misunderstood what I communicated, so I know it was not intentional, but I was disappointed that I had to ask for an apology.
11 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Daniel,
Thank you for taking the time to leave a review.
We understand that long wait times can be incredibly hard when you're seeking support and this is something we are working hard to bring down.
We're sorry your volunteer misunderstood your request for an apology at the start of your conversation. This appears to have tainted your experience as a whole and became an unwelcome distraction from the reason for you reaching out.
We hope you'll try us again when you need to talk and thanks for your feedback.
All the best,
The Team at Shout
This charity promotes itself as a 24/7… Not....
This charity promotes itself as a 24/7 helpline. Sadly in practice it is not. As for help, mmmmm it just sends links and then that's it.... Then you are told, if you feel bad later on just text back........ If it's the evening or night....... Then chances of a personal response are slim. Again you just get links to websites....... whilst waiting all those hours....
3 de novembro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Caroline,
Thanks for taking the time to leave a review.
We aim for people who text in to feel heard and understood by our Shout Volunteers over the course of a conversation lasting around 45 minutes. While the wait can at times be longer than we would wish, we may send links to other forms of support while you wait to be connected to a volunteer.
We are actively working to bring down the wait times and our service is running 24/7 supporting people but we understand that is slim comfort to people who need help and are waiting - we hope this won't deter you from trying us again.
All the best,
The Team at Shout
Amazing and kind volunteers
Spoken to shout a number of times, first time wasn’t too great but the others were amazing. I found that they really got down to the problem. The second time I spoke to shout, the volunteer made sure I was 100% safe before talking to me. Each time I felt listened to and heard.
The waiting time did vary, sometimes it was around a 5 minute wait and others were a bit longer but they do have quite a lot of people to get to.
However, it’s definitely worth the wait
Would definitely recommend
26 de outubro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Chloe,
Thank you for taking the time to leave a review.
It's a demonstration of your own resilience that after your first conversation, you didn't give up but tried us again and really made a connection with your volunteer in subsequent conversations.
Knowing that you felt heard means so much to us and our volunteers. We think they're pretty amazing too 💙
We are here for you and thanks for sharing your experience with others.
All the best,
The Team at Shout
took 7 hours to get in contact with someone
I initially reached out at 10:53pm when I was struggling, but didn’t get in contact with anyone until 5:22am when I was asleep. I understand that this service uses volunteers and can be very busy, but waiting 7 hours for a supposed 24/7 crisis service is unacceptable.
25 de outubro de 2024
Avaliação não solicitada
Resposta da Shout 85258
Hello Taylor,
Thank you for taking the time to leave a review.
We're sorry to hear about your wait time. Our service can get very busy at times, especially at night and while we aim to reach people within 30 minutes - this isn't always possible but do respond to everyone.
We hope this won't dissuade you from giving us another try when you need to chat and we're currently training new volunteers to bring down the wait time at peak hours.
Kind regards,
The Team at Shout
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