Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation.... Ver mais
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Veja o que dizem as avaliações
The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and... Ver mais
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... Ver mais
A empresa respondeu
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contato
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything from signing up to…
Everything from signing up to installation was smooth. Staff are helpful and the installers were great.
14 de agosto de 2026
Resposta da GoFibre Broadband
Hi Jennifer,
It's great to hear that your journey to GoFibre was such a smooth one. 😊
I'm delighted that everything went well from sign-up through to installation, and that both our customer service team and installers made a positive impression along the way.
Thank you for taking the time to leave a review. We're thrilled you're happy with the experience and hope you continue to enjoy your GoFibre service!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth changeover from my old…
Very smooth changeover from my old provider, from initial meeting with GoFibre representative to installation date.
Installation was carried out very quickly.
Very happy with the service so far.
12 de agosto de 2026
Resposta da GoFibre Broadband
It's great to hear that your switch to GoFibre was so smooth from start to finish.
I'm delighted that everything went to plan, from your initial meeting with our representative through to installation day, and that the connection was up and running so quickly.
Thanks for taking the time to leave a review. We're thrilled that you're happy with the service so far, and we hope that continues for many years to come!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great installation team and got the…
Great installation team and got the service exactly as promised.....*****
12 de agosto de 2026
Resposta da GoFibre Broadband
Hi Stuart,
It's wonderful to hear that we delivered exactly what was promised. 😊
I'm delighted that the installation team made such a positive impression and that everything went smoothly from start to finish. We know how important it is for customers to receive the service they've signed up for, so it's fantastic to hear that we met your expectations.
Thank you for taking the time to leave a review and for the five-star recommendation. Your feedback means a great deal to the team, and we're thrilled to have you with GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
5 Star
The installation was quick and easy. Was all done in just over an hour and a half, no mess and no problems! The installation man was very helpful.
11 de agosto de 2026
Resposta da GoFibre Broadband
Hi Den,
It's great to hear that your installation was so quick and straightforward. 😊
I'm delighted that everything was completed in around an hour and a half with no mess and no issues along the way. That's exactly the kind of smooth experience we aim to deliver.
It's also lovely to hear that the engineer was helpful throughout the installation. Our team takes great pride in making the process as easy and stress-free as possible, so I'm sure they'll be pleased to know their efforts were appreciated.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you're enjoying your new full fibre connection!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We found that from enquiring about…
We found that from enquiring about changing our supplier to GoFibre we found all staff have been very attentive to all aspects of doing the change over to GoFibre. Very pleased.
11 de agosto de 2026
Resposta da GoFibre Broadband
It's lovely to hear that your experience was a positive one right from the initial enquiry through to the switchover.
I'm delighted that the team were attentive throughout the process and helped make your move to GoFibre as smooth as possible. Changing broadband providers can sometimes feel daunting, so it's great to know you felt supported every step of the way.
Thank you for taking the time to leave a review. We're thrilled that you're so pleased with the service and grateful that you chose GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Richard,
It's often the simple things that make the biggest difference.
I'm delighted to hear that the engineer arrived on time, was friendly and took the time to help where needed. Providing a reliable, professional service is exactly what we aim for, so it's wonderful to know that was your experience.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Friendly polite did a gd job installing…
Friendly polite did a gd job installing it
10 de agosto de 2026
Resposta da GoFibre Broadband
Hi James,
It's great to hear that your installation went so well.
I'm delighted that our engineer was friendly and polite, and that they did a great job getting you connected. We know first impressions count, so it's always rewarding to hear when our team delivers a positive experience.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you're enjoying your new full fibre service!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
After confirming order
After confirming order, I picked a date for connection from a drop down list. Workman was friendly and helpful, setting up the router after installing the fibre line and made sure that it was working correctly. Speed as ordered. Would recommend GoFibre.
11 de agosto de 2026
Resposta da GoFibre Broadband
Hi James,
It's great to hear that the whole process was straightforward from the moment you placed your order. 😊
I'm delighted that choosing an installation date was simple and that our engineer made such a positive impression on the day. Taking the time to set everything up properly and making sure it's all working as it should before leaving is exactly the level of service we aim to provide.
It's also fantastic to hear that you're getting the speeds you signed up for. There's nothing better than seeing full fibre deliver on its promises from day one!
Thank you for taking the time to leave a review and for recommending GoFibre. We really appreciate your support and are delighted to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very polite engineer
Very polite engineer, told me everything I needed to know. Cleaned up after him so happy to have full fibre finaly
12 de agosto de 2026
Resposta da GoFibre Broadband
Hi Dean,
It's great to hear that your installation experience was such a positive one.
I'm delighted that the engineer kept you informed throughout the process and took the time to explain everything clearly. Making sure customers feel confident and know what's happening every step of the way is something we take great pride in.
It's also lovely to hear that everything was left clean and tidy afterwards. A professional installation isn't just about getting you connected, it's about treating your home with respect too.
Thank you for taking the time to leave a review. We're thrilled that you're now enjoying full fibre at last and hope it serves you well for many years to come!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service
Very quick to install and friendly fitter 10 out 10 cleaned up very professional
11 de agosto de 2026
Resposta da GoFibre Broadband
A 10 out of 10 is always lovely to see!
I'm delighted to hear that the installation was completed quickly and that our engineer was friendly, professional and took the time to tidy up afterwards. We believe treating customers' homes with respect is just as important as getting the technical work right, so it's great to know that stood out to you.
Thank you for taking the time to leave a review and for your fantastic feedback. We're thrilled you had such a positive experience and hope you continue to enjoy your GoFibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Changing to go fibre
The engineer was very pleasant and kept me informed of everything. The staff on the phone is very helpful as well. Also the man i dealt with about changing was very good as well.
10 de agosto de 2026
Resposta da GoFibre Broadband
Hi Sandra,
It's wonderful to hear such positive feedback about several members of the team. 😊
I'm delighted that the engineer kept you informed throughout the installation and made the process clear and straightforward. It's also great to hear that both our phone support team and the adviser who helped you make the switch were so helpful and professional.
Reviews like yours are especially rewarding because they show how different teams have worked together to create a positive experience from start to finish.
Thank you for taking the time to share your feedback and for choosing GoFibre. Your kind words will be greatly appreciated by everyone involved, and we're delighted to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Anne,
I'm delighted to hear that the installation went well and that our engineer did a good job getting you connected. The team work hard to make the process as smooth and hassle-free as possible, so it's great to know that was your experience.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support and hope you're enjoying your new full fibre connection!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Ivor,
thanks very much for taking the time to leave us a review, we really appreciate your feedback.
Welcome to GoFibre!
Sam
Could not have been better
Could not have been better. Date for changeover was agreed and connection plus installation were completed without any problems. The engineer (Abe) who installed the system was first class and very helpful. As such a credit to his employer. So far so good and enjoying full broadband access and speed.
10 de agosto de 2026
Resposta da GoFibre Broadband
Hi John,
"Could not have been better" is fantastic feedback to receive and a real credit to everyone involved.
I'm delighted to hear that your changeover went exactly as planned, with the installation and connection completed smoothly and without any issues. It's especially nice to see Abe recognised by name. Being helpful, professional and making the process easy for customers is what we strive for, and it sounds like he delivered exactly that.
I'll be sure to pass your kind words on to Abe, who will be delighted to know his efforts were appreciated.
Thank you for taking the time to leave such a positive review. We're thrilled that you're already enjoying the benefits of full fibre broadband and the speeds that come with it. Welcome to GoFibre!
Best wishes,
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We had Paul visit us from Go Fibre…
We had Paul visit us from Go Fibre Dundee, he explained the benefits excellently and was very pleasant. A no brainer, excited for our installation! 5/5
10 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Clem,
It's always wonderful to hear when someone describes joining GoFibre as a "no-brainer"! 😊
I'm delighted that Paul was able to clearly explain the benefits and help you feel confident about making the switch. We pride ourselves on offering honest, straightforward advice, so it's great to know that came across during your conversation.
I'll be sure to pass your kind words on to Paul, who will be thrilled to hear them. In the meantime, thank you for taking the time to leave a review, and we're just as excited as you are for your installation day!
Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Paul from GoFibre
Just been visited by Paul from GoFibre (Dundee), set me up with my new broadband when it’s released, explained everything to me clearly. Quick and easy switch. Amazing service. Even got a couple of months free! Looking forward to my new wifi !
10 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Rachel,
It's always great to hear about a positive experience before a customer has even gone live. 😊
I'm delighted that Paul took the time to explain everything clearly and make the process quick and easy for you. We know switching broadband can sometimes feel a little daunting, so it's great to hear that he made everything straightforward and easy to understand.
And who doesn't love a couple of free months thrown in for good measure?
Thank you for taking the time to leave a review. I'll make sure your kind words are passed on to Paul, who will be delighted to receive them. We can't wait to get you connected and hope you enjoy your new GoFibre service when it goes live!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service and product
Excellent service and product. Very good price and staff have been incredible from the sales rep to the installers. Can’t recommend enough
6 de agosto de 2026
Resposta da GoFibre Broadband
I'm delighted that you've been happy with both the service and the product, and that you've found the package to be such good value. It's especially rewarding to hear that everyone involved, from the sales representative through to the installation team, helped make the experience a positive one.
Thank you for taking the time to share your experience and for your fantastic recommendation. Your kind words will mean a lot to the team, and we're thrilled to have you on board with GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Call staff amazing,Dale the engineer…
Call staff amazing,Dale the engineer was amazing to found the fault quickly and delt with it
Amazing service and Internet is fast.
Many thanks
6 de agosto de 2026
Resposta da GoFibre Broadband
It's fantastic to hear that both our customer service team and Dale left such a positive impression. 😊
I'm delighted that the fault was identified and resolved quickly, and it's great to see Dale recognised by name for his expertise and efficiency. I'll be sure to pass your kind words on to him.
It's also wonderful to hear that you're enjoying the fast internet service now everything is up and running as it should be.
Thank you for taking the time to leave a review. Feedback like this means a great deal to the team, and we're thrilled that you've had such a positive experience with GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I haver reported GoFibre beforeI got…
I haver reported GoFibre beforeI got the money they said I can have for moving over to them in the form Of a credite also I complaind about the slow speed and my computer freezing up they told me my computer could not keep up with the speed The following day they offerd to upgrade me to a higher speed free for this year what is the point of that if my computer could not keep up with the speed To me its a con to get more money out of me As I do believe they are throteling me I decided to go else where am now on openreach and plusnet and since being with them I have not had any problems now. gofibre is after their money the fact that they did not provide a reliable conection and the speed I was paying for I am not refusing to pay but looking into other options Their equipment is still in my house If they send me a pre paid form I will post it on
7 de maio de 2026
Resposta da GoFibre Broadband
Hi Henry,
We're sorry to hear that you're still disappointed with your experience and that you've chosen to move to another provider.
Following your concerns, our technical support team investigated the issues you reported and carried out testing across your connection.
During this process, we found that the service reaching your property was performing as expected, and we worked with you to explore ways of improving the experience on the devices being used within the home.
The complimentary speed upgrade offered was intended as a goodwill gesture and an opportunity to enhance your overall experience with us, rather than as a response to any fault on the broadband service itself.
We appreciate that this does not change your perception of the service, and we're genuinely sorry that we were unable to meet your expectations. Regarding the equipment, our team can arrange its return and provide the appropriate details directly.
Thank you for giving GoFibre a try, and we wish you all the best with your new provider.
Gareth
GoFibre Customer Services
From start to finish they were very…
From start to finish they were very professional and made a tidy job with the installation.
7 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
It's always lovely to hear when the whole process goes smoothly from start to finish.
I'm delighted that you found the team professional throughout and that the installation was completed neatly and tidily. Our engineers take real pride in the quality of their work, so it's great to know that their efforts made such a positive impression.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A Experiência Trustpilot
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