The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
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The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
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I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
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Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
899 avaliações
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Excellent costumer service the setup…
Excellent costumer service the setup technician was on time and he explained everything he also answered any questions that I asked
25 de maio de 2026
Resposta da Gokinetic
Love to see it, Johnny. So glad our team got you set up and informed! If anything ever comes up, feel free to send us a message on our socials @gokineticfiber.
INTERNET INSTALL
Bobby Helms our installer was great. He answered all of our questions and made sure we had a good connection all through our apartment.
6 de junho de 2026
Resposta da Gokinetic
Love to see it, Tammy. We'll be sure to pass your kind words along to Bobby! You can always find us on our socials @gokineticfiber if you ever need anything.
My internet is working now
My internet is working now, but it's still slow..............
4 de junho de 2026
Resposta da Gokinetic
HI Bobby! I’m sorry to hear your internet is still running slower than expected, even though it is back on now. I understand how frustrating that can be. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can have this looked into further. <Maggie
Resposta da Gokinetic
So happy to hear it, Mike, and we really appreciate you taking the time to share your feedback! Know that we're always here if you ever need us, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Experienced Agent
Your agent convinced me to keep an internet only account when I called to cancel my service.
2 de junho de 2026
fiber optic installation
the installation of fiber optic to my house was quick and easy. The technician knew what he was doing and explained everything in a understandable way.
1 de junho de 2026
Resposta da Gokinetic
So glad you're with us, and we're glad our team could get you ready to go! If you ever need anything, we're only a message away on our socials @gokineticfiber.
The agent who answered my call (mesha)…
The agent who answered my call (mesha) was knowledgable and quick. trfffffffffffffff0
2 de junho de 2026
Resposta da Gokinetic
That's awesome to hear, Sally, and we'll be sure to let Mesha know that they left a great impression! We really appreciate you taking the time to share your feedback, and we hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Brenda and Blake were more than…
Brenda and Blake were more than knowledgeable as well as very professional in assisting me with my concerns and issues. Great customer service and keep up the great work.
2 de junho de 2026
Resposta da Gokinetic
We love that teamwork, and we can't wait to let Brenda and Blake know that their awesome service didn't go unnoticed! We’re always here if you need us — just reach out to us on social @gokineticfiber
Paperless billing means sending a bill…
Paperless billing means sending a bill via email. Which up until the last few months you did. Then I receive 3 separate bills April, May, June all with late charges because I received o bill and therefore no payment.
3 de junho de 2026
Resposta da Gokinetic
HI Kevin, I’m very sorry to hear about your experience and understand how frustrating it is when expected billing notifications are not received. While billing emails may not always be delivered as expected, payment is still due if services continued during that time, and all bills are also available through the Go Kinetic online portal for review at any time. That said, I’d appreciate the opportunity to take a closer look at your account and billing concerns. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate further and reach out to you directly. <Maggie
Fast and reliable team
The customer service is excellent, and the service is fast.
4 de junho de 2026
Resposta da Gokinetic
Great, fast service is what we're all about, and we're so happy to hear that you're experiencing both, Ana! Thanks for taking the time to share your review, and please always feel free to reach out should you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
He walked me through the steps...
The fellow that came out to do the layout for the next crew to run the line underground from the pole to my house was exceptional. After he mapped out with spray paint along my lane to my house, he double checked with me and told me what the next stage would be.
9 de junho de 2026
Everyone is eager to help solve issues
9 de junho de 2026
For Go Kinetic - Excellent Customer Service!
For Go Kinetic, the pricing is very affordable. I’ve had great customer service from every individual who handled my calls and assisted me. But my speed for my work and processing on my computer even with direct connection seems to be slower than that of my other provider. I thought it would get better overtime, but my speed is just not as I would have liked it to be.
Otherwise, I like the company. And I’ve also recommended it to my niece who has the service as well.
29 de maio de 2026
Fast service repair
The technician was on time and a great help got my connection back online quickly
2 de junho de 2026
Rate
I called to get my rate back to where it should’ve been in the person that helped me was very helpful and got me a good rate for two years. I was so thankful.
8 de junho de 2026
Live chat is useless
9 de junho de 2026
Resposta da Gokinetic
Hello! I’m sorry to hear that your experience with live chat was disappointing. I understand how frustrating it is when you’re trying to get help and don’t receive the support you need. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
Horrible customer service experience.
Horrible customer service experience.
Have been trying to port numbers from Gokinetic for the past 4 months and they are giving hard time for our business to move out. My staff is very dissatisfied dealing with them to complete porting numbers from them.
I would caution new business accounts with this company.
8 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hello! I’m very sorry to hear about your experience and understand how frustrating it must be to deal with ongoing delays while trying to complete your business number porting. I know how important it is for your staff and business operations to have this handled smoothly, and I regret that this process has been so difficult. I’d appreciate the opportunity to look into this further and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and reach out to you personally. <Maggie
The service person was good
The service person was good.
When we sent for our $200 card for going on Kinetic it was hacked and someone used it and it had to be from Kinetic --they paid their insurance and phone bill. I wish I knew who stole our $200.
6 de junho de 2026
Resposta da Gokinetic
HI John! Thank you for sharing your feedback. I’m glad to hear the service technician provided a good experience. I’m very sorry to hear about the issue with the reward card, and I understand how upsetting that would be. Our records show the reward card was sent to the email address jbhealy@windstream.net associated with the account on May3rd. Thank you, <Maggie
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