The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
A empresa respondeu
The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
A empresa respondeu
I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
899 avaliações
Pede aos clientes que avaliem
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Resposta da Gokinetic
That's wonderful to hear, Sherry 🙌 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Prompt service/ helpful, knowledgeable on the phone.
Eric, the tech is extremely nice and helpful. Very personable and that is rare~also; a true gentleman.
4 de junho de 2026
Resposta da Gokinetic
Awh we absolutely love getting reviews like this! Stay connected by following us on social @gokineticfiber
Installation and Connectivity
Installation was problematic. Technician worked through with fore thought and patience. Customer service associate helped with WEB issues with great follow through.
3 de junho de 2026
Resposta da Gokinetic
Happy to hear that your tech was dedicated to get you up and running, Nona, and we hope that you're enjoying your new connection! Thanks for taking the time to share your review and know that we're always here if you ever need us. Stay connected by giving us a follow on social @gokineticfiber
Resposta da Gokinetic
Thanks for letting us know that you had such a great support experience, Michael! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
The one I talked to listened to what i…
The one I talked to listened to what i was saying and took care of my problem!
7 de junho de 2026
Resposta da Gokinetic
So happy to hear that you received such great support, Gloria, and we'll be sure to share the compliment! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Shavina is a great customer service…
Shavina is a great customer service rep. She did everything possible to solve my internet connectivity problem. I have always been happy with Kinetic and now have even more confidence in my choice to use Kinetic.
1 de junho de 2026
We can all improve
We can all improve. But it was overall a good experience. The Tech deserves an A++++ The delay was with the office forwarding the information to get the ball rolling.
2 de junho de 2026
Resposta da Gokinetic
We love to hear it, and we really appreciate you taking the time to share your review! We'll make sure to pass along the compliment to your techs, and we hope that you'll always feel free to reach out should you need us again. Don’t forget to follow us on social @gokineticfiber
Cost went up not told.
I have been a kinic Customer for Five years, have had great service. The only problem Is cost the price goes up with out warning and then I have to call to get a new price. Lower than billed.
5 de junho de 2026
Resposta da Gokinetic
We appreciate you staying with us for so long, Beverly, and we're so happy to hear that you're enjoying your service! If you have pricing concerns, we'd love to take a look at your bill and make sure that you're getting the best rates possible — just reach out to us on social @gokineticfiber
My issue was handled promptly and with no further issues.
Our phone and Internet issues were handled quickly and efficiently. I am very happy with my service!
27 de maio de 2026
Resposta da Gokinetic
Yay! We're so happy to hear that your concerns were addressed so efficiently, Jonathan, and we appreciate you taking the time to drop your feedback! Know that we're always here if you need us, and for more updates and insights from us, you can give us a follow on social @gokineticfiber
El servicio es bueno
El servicio es bueno, solo que la app no deja que cambie a español, eso es malo, sus. Clientes no son solo los de habla inglés.
10 de junho de 2026
Good Experience
The installer was very nice and worked quickly to connect our service. When I was unable to sign into my account the representative was very helpful and worked with me until I was signed into my account.
10 de junho de 2026
Resposta da Gokinetic
We love to hear it, Deborah, and we hope that you're having a blast with your new service! We'll be sure to let the crew know that they did amazing work, and we hope that you'll always feel free to let us know if you ever have questions or concerns. We hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
we have had this cable issue at least…
we have had this cable issue at least three times this year (2026)! The support and clarification on the task and the completion of the line's burial was excellent!
The care for my landscaping and property was well respected!! thank you
1 de junho de 2026
Resposta da Gokinetic
We're so happy to hear that you've felt so supported by our techs and crew, Sandra, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review and know that we're always here if you ever need us. For more updates and insights from us, you can give us a follow on social @gokineticfiber
The service is getting so much better…
The service is getting so much better compared to a year ago. Thanks!!!
10 de junho de 2026
Staying connected is very important
Staying connected is very important . but also collective pricing can go a long way !.!
10 de junho de 2026
Things seemed to take a bit longer than…
Things seemed to take a bit longer than they said it would. I got a call that said work to begin at 10:06 am and be done by 11:06 am. It started at 9 am and the Teck didn't walk away till after 1 pm. Lines are laying on top the ground waiting for the next step of burying the line which they said within a week. the gift card was to come the next day and when I inquired, they said it would be between 5-7 days after install.
4 de junho de 2026
Resposta da Gokinetic
Thanks for taking the time to leave this review, Gloria! Feel free to send us a DM on our socials @gokineticfiber — we're always happy to help.
Not fix phone service or wifi
Please fix my service this time been with kinetic long time. My phone doesed work no wifi just upset it keeps happing.
7 de junho de 2026
Resposta da Gokinetic
Hi Malcolm! I’m sorry to hear about the trouble you’ve experienced, especially as a long-time Kinetic customer. I understand how frustrating it is when your phone and Wi-Fi are not working and the issue continues to happen. I do see that your service is currently showing back online but if you're still experiencing issues please reach out via uniticanhelp@uniti.com using the subject "trust pilot review". Thank you! <Maggie
Patient and very understanding
Patient and very understanding, helped me a lot and was very nice
8 de junho de 2026
Resposta da Gokinetic
That's what we love to hear, Lia! Thanks for taking the time to share with us. Let us know if you ever need anything by sending us a message on our socials @gokineticfiber.
DO NOT RECOMMEND
Long time customer not satisfied with service and their Customer service/billing supervisor was extremely rude on the phone when I was trying to cancel my service. Representative said I was going to be charged for another full month of service, kept pushing after my wife and I refused every offer, and hung up before we could reach a resolution while I was still trying to communicate. Completely unprofessional experience.
9 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hello! I’m very sorry to hear about your experience, especially as a long-time customer. I understand how frustrating it must have been to deal with concerns about your service and then have what should have been a straightforward cancellation conversation leave you feeling unheard and disrespected. That is not the level of service we want to provide. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information. I would appreciate the opportunity to have this reviewed further by the appropriate team. <Maggie
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