The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
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The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
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I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
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Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
899 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It was all right for what we needed…
It was all right for what we needed good for games and multiple devices no problem
13 de maio de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hi Lee! Thank you for your feedback. I’m glad to hear the service worked well for gaming and supported multiple devices without any issues, though I understand it may have only been all right for your overall needs. I’d appreciate the opportunity to look into your experience further and see how we can help. If you’re willing, please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information. Once I receive that, I’ll investigate the matter and follow up with you directly. <Maggie
When they buried the wire they hit a…
When they buried the wire they hit a water pipe that leads to my house in to spots and half a** fixed it.
1 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
HI Holly, I’m very sorry to hear about this experience. I understand how frustrating it must have been to have your water line damaged during the wire burial process and then feel that the repair was not handled properly. I would like the opportunity to look into this matter further and follow up with you directly. Please email me at uniticanhelp@uniti.com with Trust Pilot Review in the subject line, and include your full name and account information so I can investigate what happened and reach out to discuss this with you further. <Maggie
Kinetic is a all round pretty good…
Kinetic is a all round pretty good company. My 1 and only issue is when something does rarely happen it's hard to talk to real people. Not ai
25 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
It's great to hear that you're enjoying your time with us, Shane, and we'll make sure that the right people get your feedback. In the future, the best way to get support is by sending us a direct message on social media @gokineticfiber — we can troubleshoot, address billing concerns, and more.
My technician James from the canton ga…
My technician James from the canton ga location was wonderful,informative and beyond polite. He assessed all needs on site and explained the process. He is trustworthy and kind. I switched from etc to kinectic and saved money, but having a service tech like james is golden. Thank you james for your service today. Also ,my speeds are much faster than my previous company etc. I was paying for the same service,but not getting the full connection or not what I was paying for, but soon as james on -boarded my home to kinectic/windstream I was able to see the difference immediately. Kinectic aka windstream you keep on like this you'll have a longtime customer with me,but having service techs like james needs recognition. Thankyou for doing business with me.
22 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Wow this means the world to us 🥰 We're so lucky to have gained a customer like you, Rachel. Thanks for shouting out our team. We're always here if you need us again. Reach out anytime on social @gokineticfiber
The initial experience was great
The initial experience was great. We did lose internet for 7 or 8 hours the other day, but it finally came back on. Overall I have nothing negative to say.
14 de junho de 2026
Resposta da Gokinetic
We appreciate your patience with that little hiccup, and we're thrilled to keep you connected 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Go somewhere else!!
Go somewhere else!!! Not worth the price. Not worth the "service". This year alone my internet has just stopped working 3 times for weeks with no explanation!! They show up, give me a new modem and then leave. It works for a while them in right back here again, like I am TODAY waiting almost 2 weeks for a technician to drop off my new modem. So tired of this. I would rather pay more for a service i can depend on than to continue paying for a service that works when it wants to. I have two kids home for the summer and no wifi. I'm tired. I'm frustrated and it is way past time for me to give another company a shot.
8 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
HI Michael! I’m very sorry to hear about your experience. I understand how frustrating and exhausting it is to deal with repeated service outages, long wait times for support, and temporary fixes that do not fully resolve the issue, especially with two kids at home for the summer and no reliable Wi-Fi. I can understand why you feel this way, and I’d like the opportunity to look into what has been happening with your service and equipment. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” in the subject line and include your full name and account information so I can investigate further and reach out to you directly. <Maggie
Your telephone options leave much to be…
Your telephone options leave much to be desired.
12 de maio de 2026
Resposta da Gokinetic
Appreciate the positive review, Jane! Give us a follow on social @gokineticfiber
Resposta da Gokinetic
Love to hear it! Happy to have you connected, Carl 🙌 Don't forget to give us a follow on social @gokineticfiber
I like my new fiber internet But the…
I like my new fiber internet But the installation is sloppy and has already fallen off the side of my house
Can’t help but wonder how long it will last until it goes off again
12 de junho de 2026
Resposta da Gokinetic
Hello! Thank you for sharing your feedback. I’m glad to hear you like your new fiber internet, but I’m sorry to hear the installation was not completed properly and that the line has already fallen from the side of your house. I understand why that would leave you concerned about the reliability of the service going forward. I’d like the opportunity to look into this and help address your concerns. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” in the subject line and include your full name and account information so I can investigate further and reach out to you directly. <Maggie
Yeah I Should get at least three months…
Yeah I Should get at least three months free since I got allowed to about my $200 Visa Mastercard coming to me when I paid my past due bill, but I didn’t get offered nothing.
3 de junho de 2026
Resposta da Gokinetic
We want to make sure you get any deals you've qualified for. If you can email us at wincanhelp@windstream.com, our support team will gladly take a closer look at things.
The installer was wonderful
The installer was wonderful, very efficient and kind man.It was a pleasure to have him working at my house
3 de junho de 2026
Resposta da Gokinetic
This is what we like to see, Mary! Thanks for sharing those kind words. Feel free to find us on our socials @gokineticfiber if you ever need anything down the road.
The customer loyalty rep was fantastic
The customer loyalty rep was fantastic. She listened to all I had to say and rectified my issue and so I remained a customer.
3 de junho de 2026
Resposta da Gokinetic
So glad we could get that issue fixed for you, Kathryn! Don't hesitate to reach out on our socials @gokineticfiber if you ever need anything else!
You got five stars because you did what…
You got five stars because you did what you said you were going to do. Isn't it amazing in today's world you can get five stars by just doing what you said you are going to do. Thank You
25 de maio de 2026
Resposta da Gokinetic
We do our best to give our customers the best experience possible, and we're so happy to hear that you're pleased with our support, Joseph! Know that we're always here if you need assistance in the future, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
It’s Just fine I can watch my tv and be…
It’s Just fine I can watch my tv and be on my computer if need!
16 de junho de 2026
Resposta da Gokinetic
So happy to hear that your connection helps you multitask with ease, Rhonda 😊 and we really appreciate you taking the time to share your review! Know that we're always here if you ever need support, and don’t forget to follow us on social @gokineticfiber
Customer Service Experience was…
Customer Service Experience was excellent and extremely helpful!!!!
10 de junho de 2026
Resposta da Gokinetic
Love to see it! Thanks for taking the time to share this with us, Vanessa. Be sure to find us on our socials @gokineticfiber if you ever need anything!
The pricing is much more Reasonable…
The pricing is much more Reasonable now. Thanks For the Help!!
9 de junho de 2026
Resposta da Gokinetic
Yay 😁 Thanks for letting us know that your billing concerns were addressed, David. Know that it's our pleasure to be of help, and that we're always here if you ever need to chat with us again. We hope that you'll stay connected by giving us a follow on social @gokineticfiber
Two times I talked to your chat rep
Two times I talked to your chat rep. Two times I was told a new modem would be shipped to me ASAP. After about three weeks, I still have not received it. Your customer service sucks. If you want more, call me 440-563-5039.
Right now, I am not a very happy person with your service. I do not know if you can do anything to help, but if you can, it would be greatly appreciated.
1 de junho de 2026
Resposta da Gokinetic
Hello! I'm really sorry about the delay. It looks like there have been a modem sent out over a week ago. UPS is holding them and require an address confirmation. Please update via UPS tracking #1ZXJ02931356208939 if you have any further questions, please send me an email at uniticanhelp@uniti.com <Maggie
I asked for 1gbps I got 340 at best
I asked for 1gbps I got 340 at best. 3 hrs on phone with zilch for results. Your network test shows 980mbs, 6 others show at best 340 from here to Dallas, 180 miles
16 de junho de 2026
Resposta da Gokinetic
Hi Robert! I’m very sorry for the frustration you’ve experienced. I understand how upsetting it is to sign up for 1 Gbps service, spend 3 hours on the phone, and still see speeds far below what you expected despite multiple speed tests showing different results. I can see why that would be incredibly disappointing, and I apologize for the inconvenience and lack of resolution. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” in the subject line and include your full name and account information so I can look into this further and provide additional assistance. <Maggie
Resposta da Gokinetic
That's what we love to hear, Robert, and we really appreciate you taking the time to drop your review. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Resposta da Gokinetic
We love to hear it, Sandra 💚 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
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