The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
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The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
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I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
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Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
900 avaliações
Pede aos clientes que avaliem
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The service person was good
The service person was good.
When we sent for our $200 card for going on Kinetic it was hacked and someone used it and it had to be from Kinetic --they paid their insurance and phone bill. I wish I knew who stole our $200.
6 de junho de 2026
Resposta da Gokinetic
HI John! Thank you for sharing your feedback. I’m glad to hear the service technician provided a good experience. I’m very sorry to hear about the issue with the reward card, and I understand how upsetting that would be. Our records show the reward card was sent to the email address jbhealy@windstream.net associated with the account on May3rd. Thank you, <Maggie
We were able to get our service turned…
We were able to get our service turned on quickly & the technician came on time which in this day & age is a plus.
Very friendly people ready to help.
9 de março de 2026
They are willing to work with me on…
They are willing to work with me on getting my bill lower and affordable. Great service!
5 de junho de 2026
Resposta da Gokinetic
We always want the best deal for you, Kathy, and we're glad we could lower your bill! Feel free to reach us on our socials, @gokineticfiber, if there's anything else we can do for you!
I am still waiting for Kinetic…
I am still waiting for Kinetic contractor to bury cable in ground. 3 weeks
14 de maio de 2026
Resposta da Gokinetic
We know the wait can be frustrating. If there hasn't been any progress, you can email us at wincanhelp@windstream.com, and one of our techs will check the status for you.
They were professional.
They were curtius and helpful and fast setting everything up.
6 de maio de 2026
Resposta da Gokinetic
Thanks for the kind words, John! We're glad the team made the setup process quick and easy for you. If you ever need anything down the road, you can always reach out to us on our socials @gokineticfiber!
respectful
respectful, caring. Listened to a senior citizen.
Understood and appreciated that I had been a enrolled for for 5 years.
Pete
15 de maio de 2026
Resposta da Gokinetic
Thank you for sharing this! We're glad you felt heard and respected and that our team took the time to listen and understand your concerns. We truly appreciate your years with us. If you ever need anything, we're always available on our socials @gokineticfiber!
I have already left a review
I have already left a review. The young man that helped me was great . He did his job and did it well . Give him a raise . He also called back to ensure all was well . Cindy Bailey .
20 de maio de 2026
Resposta da Gokinetic
Thank you for taking the time to share your experience again, Cindy! We're so glad to hear our team took great care of you and even followed up afterward to make sure everything was working properly. If you ever need anything, we're always happy to help on our socials @gokineticfiber!
The workers were great
The workers were great - knowledgable and friendly.
However it took 3 weeks of rescheduling to get the wiring in.
Then it took weeks before the crew could come to bury the wire.
4 de maio de 2026
Resposta da Gokinetic
Hello! Thank you for sharing your feedback. We’re glad to hear the workers were knowledgeable and friendly, but we’re sorry for the delays you experienced with the wiring installation and burial.
Please email us at uniticanhelp@uniti.com with the subject line "Trust Pilot Review", and we’d be happy to look into this further.
Thank you,
Maggie
Very friendly people quick installation…
Very friendly people quick installation great job done
7 de maio de 2026
Resposta da Gokinetic
Thanks for taking the time to share this, Vicky! We're glad you had a great installation experience and that the team was friendly and efficient. Feel free to message us on our socials @gokineticfiber if you ever need anything.
Customer service
13 de março de 2026
Resposta da Gokinetic
We appreciate you taking the time to share your feedback! If you ever need assistance or have any questions, you can always reach out to us on our socials @gokineticfiber.
Technician very detailed and…
Technician very detailed and professional. Performed work efficiently
1 de junho de 2026
Resposta da Gokinetic
Thanks for the great feedback, Clinton! We're glad to hear our team was professional, thorough, and efficient. If you ever need anything, we're always happy to help on our socials @gokineticfiber.
Was very helpful and went above and…
Was very helpful and went above and beyond to help . Very satisfied
23 de abril de 2026
Resposta da Gokinetic
Love to see it, Robert! We're so glad to hear our team went above and beyond to help. If you ever need anything, don't hesitate to reach out on our socials @gokineticfiber 💚
Resposta da Gokinetic
So happy to hear that you think so, Carla, and we appreciate your feedback! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Customer service and technical support…
Customer service and technical support services have been reliable, professional, and pleasant interactions. I appreciate those things.
2 de junho de 2026
Resposta da Gokinetic
So happy to hear that we're hitting all the marks, Jennifer, and we really appreciate you taking the time to drop your feedback! Know that we're always here if you ever need support, and don’t forget to follow us on social @gokineticfiber
No notification regarding service…
No notification regarding service outage.
Customer service mostly rude. They talk over you !
Service people are nice
2 de junho de 2026
Resposta da Gokinetic
Thank you for sharing your feedback. I’m sorry to hear about the lack of communication regarding the service outage and your experience with customer service. We understand how frustrating that can be.
We do appreciate your kind words about the service technicians and are glad to hear they were helpful.
If you would like us to look into your concerns further, please feel free to reach out directly at uniticanhelp@uniti.com.
Thank you,
Maggie
Carl was prompt and very professional
Carl was prompt and very professional. He left his card in case we needed anything else.
2 de junho de 2026
Resposta da Gokinetic
We love that Carl left such a fantastic impression during his visit, Gary, and we'll be sure to pass along the compliment! Thanks for taking the time to share your review, and know that we're always here if you ever need us again. For more updates and insights from us, you can give us a follow on social @gokineticfiber
The best
They always help me, there great 👍 best deal you can get,they do what they say.
1 de maio de 2026
Resposta da Gokinetic
It's a pleasure to be there when you need support, Richard, and we're so happy to hear that you're enjoying your time with us! Know that we're aways here if you ever need to chat about your services, and please feel free to share more about your journey with us on social @gokineticfiber
Very helpful
1 de junho de 2026
Resposta da Gokinetic
That's always the goal 💚 and we're so happy that you feel supported, Venus! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
I was extremely happy with the customer…
I was extremely happy with the customer service I received when calling about my account.
20 de maio de 2026
Resposta da Gokinetic
So happy to hear it 💚 and we appreciate you reaching out! Know that we're always here to support you if you ever need assistance again, and please feel free to stay connected by giving us a follow on social @gokineticfiber
THe tech was very patient with me and…
THe tech was very patient with me and worked hard to try and resolve my issues. The only thing I don't like is the rates are very high for your services. Especially those who are low income. It's sad because I am Looking around to find something else that is more affordable. I don't remember the date of the service so I just picked a date my records should give you that information
13 de maio de 2026
Resposta da Gokinetic
Thanks for letting us know that your tech was so hard-working and professional, Donna — we'll be sure to pass along the compliment! For billing concerns, the fastest, most efficient way to reach us is by sending us a direct message on social @gokineticfiber — we can always take a look at your bill and make sure that you're getting the best rates possible.
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