Still waiting for product ordered in April. Only responses received to chasing were when I left a bad review in August and then they have since gone silent again. Money was taken but no product receiv... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
After waiting lengthy time for delivery. A completllly different jacket in a different colour.Had vague similarities to the original image. Had to send photo proof to them. Sent back for refund but wo... Ver mais
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Purchased two quarter zip tops. The quality is abysmal . The zips are the cheapest on the market. Basically denim jeans zip so the backing of the zip sits higher than top of the neck, and virtually cu... Ver mais
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Great clothing shipping is good and support or any issues they sort it well and great selection of clothing would definitely come again.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Join over 8,000 happy customers! At GolfThing, we’re a team passionate about golf, offering golf clothing, accessories, and gifts at friendly prices. We pride ourselves on honest, approachable service and always aim to make things right if something goes wrong. Your feedback helps us grow and improve — thank you for supporting us!
Informações de contato
Reino Unido
- golfthing3030@gmail.com
- golfthing.co.uk
2,5
Ruim
192 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid GolfThing – Poor Service and Shocking Communication
I placed an order over a month ago and had to chase the retailer just to find out where my items were. After weeks of silence, they told me the parcel had been left with a neighbour — but no note was left, so I had no way of knowing. When I finally received it, only one item was in the box.
After more back-and-forth, they claimed the rest of the delivery had been left in my electric meter box — again, without my permission and with no delivery card or notification. The parcel was missing by the time I checked.
The customer service experience has been frankly awful — slow to respond, dismissive, and borderline gaslighting throughout the entire process. The one item I did receive? Terrible quality.
Save yourself the hassle — avoid GolfThing completely.
18 de junho de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi Jay,
Thank you for your feedback, and we're genuinely sorry to hear about your disappointment with our service.
Upon reviewing our system, we can confirm that we responded to your emails, including those sent on 27th May and 6th June. Additionally, we reached out on 10th June regarding the separate shipment of items, but we did not receive a response until 17th June.
We have now obtained proof of delivery from Yodel and have forwarded this to you for your review. Once we receive confirmation from your side, we’ll proceed with refunding the missing items.
Please understand that while we strive to ensure a smooth delivery experience, our control over third-party courier services is limited. That said, we are committed to resolving this issue as swiftly as possible and appreciate your patience.
Kind regards,
GolfThing Team
I sent a delivery 3 weeks ago and yet I…
I sent a delivery 3 weeks ago and yet I still have not got my money back
They also charge me 4 pounds extra to get my order returned
The instructions are not clear on how to return the item and till today I still have not got my money.
14 de junho de 2025
Avaliação não solicitada
Resposta da Golfthing
Thank you for getting in touch. We appreciate your concern and would like to acknowledge that we are aware of the situation, as discussed earlier today in our correspondence
At this time, we have not yet received your return item, and as such, we are unable to proceed with the refund. As outlined in our refund policy, return postage is the responsibility of the customer.
Please be assured that we process refunds promptly once returned items are received, as reflected in feedback from our previous customers.
We will contact Royal Mail on your behalf to request an update regarding the return parcel. In the meantime, we also recommend that you reach out to them directly to help expedite the process.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.
The jacket I ordered is great its…
The jacket I ordered is great its vortex and it’s a great fit good price
11 de junho de 2025
Avaliação não solicitada
Resposta da Golfthing
thanks for the positive feedback
Quick delivery and item spot on
11 de maio de 2025
Resposta da Golfthing
thanks for the positive feedback
Resposta da Golfthing
Thanks for the 5 star feedback, we hope that you enjoy your purchase.
Really poor quality 😕
Really poor quality 😕 looks different from the adverts material Really cheap
11 de maio de 2025
Resposta da Golfthing
Thank you for your feedback. We're sorry to hear that our product didn’t meet your expectations. We strive to offer good quality items at a price point that reflects excellent value, and the majority of our customers agree that we deliver on that promise. That said, we understand that individual preferences can differ, and we respect your opinion. We’ll take your comments on board as we continue to improve our range.
Resposta da Golfthing
Thanks for the 5 star feedback Ronald, we are glad you are enjoying the shoes
My mistake, Golfthing sorted it
Well done to Golfthing,I made a mistake with my order,they was prompt with their reply and resolved the issue instantly, thanks again
Nigel Carrington
21 de maio de 2025
Avaliação não solicitada
Resposta da Golfthing
Thanks Nigel, our Customer Success Team are always happy to help.
Perfecto super bien
12 de abril de 2025
Resposta da Golfthing
Thanks for 5 star the feedback, please use us again and tell family and friends about your positive experience 😃
Poor quality
Chinos split down the seam before even wearing properly. Poor quality.
Quick response from customer service but wouldn’t do anything outside of 14 days return window.
10 de maio de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi Tom,
We have had excellent feedback from customers on our stretch chinos and they are one of our most popular items.
We delivered the chinos during the first week of April and were contacted by you on the 9th May regarding the fault. Unfortunately, this is outside of our return window. Thank you for acknowledging our quick response. We do hope you understand our return policy and use us again 😃.
Thanks
GolfThing Team
Still no product received weeks after order
Still no product received weeks after placing my order. I’ve had no response to my email and no reply through the website chat either. Very disappointing service—if they can’t manage basic communication or fulfill orders, they shouldn’t be trusted. I recommend staying away.
6 de maio de 2025
Avaliação não solicitada
Resposta da Golfthing
Your order was placed on April 24th and delivered on May 6th, which falls within our stated average shipping timeframe of 7–12 days, as outlined on our website.
To offer our products at competitive prices, we partner with trusted global suppliers, which can sometimes affect delivery timelines slightly.
Additionally, we responded to your email within 24 hours, in line with our commitment to prompt customer service.
Thank you for your understanding.
Best regards,
The GolfThing Team
Amazing Quality Chinos
High quality Chinos. They are the most comfortable pair of golf trousers I’ve owned. Comfortable and stylish! Perfect for both on the golf course and off the golf course. Would highly recommend GolfThing to anyone! They were also very responsive and helpful with any questions that I’ve had and shipped them out quickly!
5 de maio de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi Hamza,
Thank you for your kind feeback, we hope that you enjoy wearing your chinos on and off the golf course. These are one of our more popular items.
Thanks
GolfThing Team
Great company
Great company, quick dispatch and returns easy, got refund quickly.
Good quality waterproof golf top
11 de abril de 2025
Resposta da Golfthing
Thanks Rachel, we do hope you enjoy the waterproof golf top. Please tell your family and friends about us & don't forget to use us again :-).
Like my purchase and you expedited my…
Like my purchase and you expedited my order in a timely manner. Thank you, Linda
12 de abril de 2025
Resposta da Golfthing
Thanks Linda, don't forget to tell your family and friends about us, we do hope that you wlll use us again :-).
Thanks
GolfThing Team
I want to return a purchase but it's so…
I want to return a purchase but it's so difficult. I'm very unhappy about your customer service.
13 de abril de 2025
Resposta da Golfthing
Andreas,
We're sorry to hear that you've had difficulty with our return process. We strive to make it as straightforward as possible, and most of our customers find it easy to use.
We did receive your email today at 4:55 PM regarding the return, and responded promptly two minutes later with instructions to use the return link located at the bottom of our website.
As we hadn’t heard back from you after that, we assumed everything was resolved. We're genuinely disappointed to see your review, as we would have been more than happy to assist further if you'd reached out again.
We’re always here to help, and if there’s anything else we can do to resolve the matter, please don’t hesitate to let us know.
Best regards,
GolfThing Team
Good product and delivered on time
12 de abril de 2025
Resposta da Golfthing
Thanks Dixie, don't forget to tell your family & friends about us, we do hope that you will use us again.
Thanks
GolfThing Team
Great company to deal with
First time I have ordered from Golfthing. I must say the quality and value of the golf shoes is excellent. I did contact the company by email and had a quick and efficient responses. As long you are prepared to wait for delivery I would 100% recommend this company.
3 de abril de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi Tim,
Thank you for the kind feedback—I'm glad to hear you're enjoying your purchase! We work with a global network of suppliers to offer high-quality products at competitive prices. As we continue to grow and improve our operations, we're also focused on reducing shipping times.
Best regards,
The GolfThing Team
Great Golf Clothes
Like some people on here, I also didn’t realise that the items come from China.
Yes there was a delay in delivery, but the speed of replies to my emails was top notch and very personal. Not just automated. And when they arrived, for the cost of the clothes, I was impressed.
I actually liked them so much I put in another order on the same day I had them delivered.
After reading the reply to my original review I would just like to add.
I would 100% recommend this shop! They make you feel like you are their only customer, and all they want is you to be happy with your purchase. Thank you for being so genuine 😁
29 de abril de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi David,
Thank you for your feedback — we’re glad to hear you’re happy with your purchase!
We’re currently working on adding a note to each product page, letting customers know that we partner with trusted global suppliers to offer the best value-for-money products. We hope this added transparency helps our customers make more informed decisions when shopping with us.
Thanks again,
The GolfThing Team
Waiting forever from china !!!
Ordered not knowing it comes all the way from china !!!
Ordered 9 days ago & only now I’ve recieved tracking leaving china , if I known that I would have never ordered now I’m thinking cheap & cheerful
29 de abril de 2025
Avaliação não solicitada
Resposta da Golfthing
Hi Colin,
Thank you for your feedback. We’re a UK-based company with warehouses located in the UK, US, and Asia. As a startup, we work with a variety of suppliers to offer our customers the best possible prices and services.
We're continually refining our operations to improve delivery times and overall service. We sincerely apologise if there has been a slight delay in receiving your order. Please rest assured that we’re always on hand to assist with any queries you may have.
Thanks
GolfThing Team
Good value golf shoes'.
I ordered some golf shoes',and they arrived in a reasonable time,and were good value.
I will be purchasing again from this company.
26 de abril de 2025
Avaliação não solicitada
Resposta da Golfthing
Dear Scott,
Thank you for your 5 star feedback, we do hope that you will order from us again, enjoy wearing your golf shoes.
Thanks
GolfThing Team
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