Gordon Brown Law Avaliações 

We recently completed our house sale with Kate as our solicitor, and once again she was absolutely fantastic.

Kate is incredibly professional, responsive, and always on top of everything. Throughout the process, we encountered a number of challenges that were completely outside of our control, but I always had complete confidence that Kate was doing everything possible from our side to keep things moving. She was proactive, thorough, and always one step ahead.

What really stood out was the exceptional level of communication and support. Questions were answered promptly, updates were provided regularly, and we always felt reassured that matters were being handled effectively.

Even when Kate was on holiday, her team seamlessly stepped in and provided exactly the same high standard of service. It was clear that customer care and professionalism run throughout the whole team, which gave us great peace of mind during what can be a very stressful process.

Kate and her team were an absolute pleasure to work with, and we wouldn't hesitate to recommend them. Thank you for all your hard work, dedication, and support in helping us get over the finish line. Five stars very well deserved.

I had a great experience with Lee Patterson throughout the purchase of my first property. As a first time buyer, the process felt complicated at times, but Lee made everything much easier by clearly explaining each step, keeping me informed, and always being helpful, professional and patient.

I really appreciated his support throughout the process and always felt that everything was being handled properly. I would definitely recommend Lee and Gordon Brown Law. Excellent service from start to finish!

Lee was absolutely superb, he kept us fully updated and supported us all the way through the sale process.

Excellent service from Gordon Brown Law. They helped us deal with a particularly unhelpful third party solicitor and kept us informed and pushed the buyer’s solicitor every time they tried to delay. Really good service from Cara and Alex.

We used Gordon Brown Law to sell our property, which I think we received a pretty standard service. However, during the sale of our property a pretty major boundary issue was uncovered, which resulted in us having to use their services to help rectify this with land registry. This is where the 5 star review comes from. Claire Keers was tasked with rectifying this major boundary issue, and what can I say! Easy to contact, friendly and approachable. Kept us well informed and if a query was raised it was dealt with that very same day. We honestly cannot thank her enough, as without her help, support and speedy service. The sale of our property would have undoubtedly fell through.
Thanks Claire 🙂
5⭐️

The staff as well as the service is very professional in every sense and their work ethics is very satisfying.

I had hoped their price was low because they appeared modern and efficient. You need to spend time filling multiple online forms and getting your information together in digital form. You think all this will speed things up! Sadly, progress after that was embarrassingly slow and communication was difficult. If we eventually got a representative at the switchboard to answer the phone they would try to avoid giving you direct contact with their conveyancer. Often we were given incorrect information by the switchboard which led to a lack of trust. The app is hardly ever updated so you cannot use it to track progress. Our conveyancer may have been inexperienced, overworked or under stress but she was not reliable and very slow. The problems were many, but the fact that communication was so poor was not her fault.
The final nail in the coffin is that we have just received the Land Registry update without all the agreed changes being made and Gordon Brown are not receiving our emails to address the issue.
The fact that this company has a good Trustpilot rating makes me wonder about its reliability. Presumably Gordon Brown requests reviews from clients who are likely to give a good one. Be careful when reading Trustpilot reviews and be careful of this company.

Excellent experience buying and selling property through Gordon Brown Law. Sara Thompson was fantastic and responded so quickly to every query that we had. We have moved three times in the last few years but this was by far the best service we have had from conveyancers. Would definitely recommend.

louis was fantastic, cool calm and a great communicator! RB

Great communication from Kate and her team

Throughout a house sale and a house purchase, Emily at GBL was the one person that could be relied upon to do her job. Never had to chase, she had already done the chasing for me. It was refreshing and wonderful during a very difficult time in my life.

Cara at Gordon Brown did an excellent job on the sale of my house. The app they use is excellent for uploading all the information and paperwork, and the entire process was a smooth as it could be. I wouldn’t hesitate to use Gordon Brown Law again in the future and Cara kept me updated at each stage. Thankyou so much Cara

Gordon Brown Law have been very professional, helpful and responded quickly to all questions. We are particularly happy with how Cara is handling the sale of our property and Maddison has responded in a thoughful and helpful way to an issue we had with our Father in laws property. Highly recommend Gordon Brown Law and their very helpful staff.

Really poor experience , carried out the conveyancing on my sale.

Poor communication throughout the process , also charged more than they said.

I chose them because pattisons my agent recommended then, was quoted 1012.00 actually charged 1400

Avoid would not recommend

Sophie Lawson at Gordon Brown Law has been fantastic, supported us with a challenging sale and has always been available throughout the process. I would highly recommend.

As a first time buyer navigating this process it can be very daunting. My dedicated solicitor has been patient, communicative and there every step of the way to successful exchange and completion.

Cannot say enough about how good the process was for selling and buying our new house. From the start i was informed about the procedure. I was kept messaged with information. When any problems arose these where quickly sorted out and the process kept rolling along. My focal point was Mehreen Ali. Her team worked very tirelessly and quickly to answer any questions i may have asked. I popped in a few times to drop paperwork off and i was seen straight away no unnecessary waiting to see anyone. Paper work was sent to me and quickly processed. All in all a very happy final outcome. I can strongly recommend Gordon Brown Law for the service i received.

Had an absolutely appalling experience with our conveyancer. As first-time buyers purchasing a chain-free property, we expected the process to be relatively straightforward, but the service we received was incredibly disappointing.

The lack of communication was unacceptable. My emails were often ignored, and I regularly had to chase for updates by telephone, only to be put through to someone other than my conveyancer. Apart from the initial introductory phone call, I never spoke to my conveyancer directly.

Weeks would pass with little or no apparent progress, and things only seemed to move forward after I raised my concerns and expressed my disappointment. On more than one occasion, I received updates about our mortgage from the seller's solicitor before hearing anything from Gordon Brown.

Just days before completion, I was suddenly asked to provide several more months' worth of bank statements, and the seller was asked questions about the property that should have been raised much earlier in the process. This created unnecessary stress and delays.

By some miracle, we managed to complete. Ironically, communication and progress actually seemed to improve while our conveyancer was on annual leave during the week of completion.

Overall, the experience was frustrating, stressful, and far below the standard I expected. I would not recommend this company to anyone.

I would avoid at all costs. My mortgage broker encouraged me to use GB because they got commission and I chose them because of the recommendation’ and a fairly competitive price. In the long run it cost me much more in delays and unnecessary extra expenses. Communication is a real problem, updates are vague and inconsistent and often contradictory. My conveyancer was away at times, I wasn’t informed up front, when I contacted, was told her work was being covered, but it blatantly wasn’t. I needed and asked for help and advice completing paperwork and got none, which also compounded issues. The app looked good but doesn’t get updated so becomes useless. When important documents were sent to GB, instead of being instantly acknowledged and assimilated we had to wait days for a ‘meeting’ between my conveyancer and another team. Too many different teams doing different parts of the work causing confusion and delays along the way. And overall lack of empathy or urgency. Other solicitors in the chain also reported concerns about communication.

(previously had review removed, due to adding a name, i've now removed this so no trustpilot rules broken). To anyone reading this review, this is an honest review, yes i was not their customer but we had to deal with them practically on a daily occasion.

A thoroughly frustrating experience from start to finish

Although we are not Gordon Brown Law's direct client, we are in the middle of a property chain where our buyers instructed them to act on their behalf. Unfortunately, their handling of the transaction has affected everyone involved - ourselves, our buyers, our sellers, both estate agents, and our own solicitors.

The biggest issue has been constant delays and a complete lack of communication.

Our buyers requested their contract pack to sign. Rather than sending it promptly, it took almost two weeks for Gordon Brown Law to email the documents. The buyers signed and returned them the very next day, meaning the delay sat entirely with the conveyancer.

Communication has been equally poor throughout. Emails often go unanswered for days, phone calls rarely result in meaningful updates, and when a response does arrive it isn't always from the conveyancer actually dealing with the file. It leaves everyone chasing for basic information that should be proactively communicated.

The enquiries raised have also been baffling.

For example, we had already answered "No" to the Japanese Knotweed question on the property information forms. Several days later, rather than progressing matters, we were asked to obtain evidence from a surveyor confirming there was no Japanese Knotweed. We do not have such a report, nor would most sellers unless there was already a concern.

Even more frustrating, just eight days before a proposed completion date, Gordon Brown Law raised an enquiry asking for confirmation that the property was not a discounted dwelling. This is exactly the type of enquiry that should have been raised at the beginning of the transaction, not when an entire chain is preparing to exchange and complete. Unsurprisingly, this caused yet another unnecessary delay.

From the outside, it feels as though the workload may be exceeding the resources available. Whether that is because individual conveyancers are managing too many files or because work is being delegated without sufficient supervision, I cannot say. What I can say is that the service we have experienced has been consistently slow, reactive and frustrating.

What makes this particularly telling is that even Gordon Brown Law's own client has repeatedly apologised to us for choosing them. When your own client is expressing regret over their choice of solicitor, that says a great deal.

My advice to Gordon Brown Law would be to review your capacity, improve communication standards, and ensure enquiries are raised at the appropriate stage of the transaction. Clients and everyone else in the chain deserve timely responses and competent case management.

I'm sure there are good people working within the firm, and I genuinely feel for those trying to provide a good service. However, based on our experience, that is being overshadowed by poor communication, unnecessary delays, and a lack of professionalism.

I would not recommend Gordon Brown Law based on our experience. There are many established conveyancing firms with stronger reputations, and I would encourage anyone buying or selling a property to research their options carefully before instructing them.

p.s. I know their response will be "please remove your comment and email us at x" - no, people need to see the trauma and stress you put people through. Deleting the comment only puts someone else through it.