Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
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Veja o que dizem as avaliações
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer servic... Ver mais
Detalhes da empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contato
Estados Unidos
- help@gratsi.com
- gratsi.com
4,3
Excelente
448 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always very good wine
Always very good wine. Great customer service.
28 de maio de 2026
Avaliação não solicitada
I love Gratsi wine
I love Gratsi wine! And their customer service is amazing! You will not be disappointed. I highly recommend you trying it out if you haven't already.
Michele
28 de maio de 2026
Avaliação não solicitada
I ordered the trial pack to check it…
I ordered the trial pack to check it out and after the purchase I opted to get the box of wine as well. When my order arrived, I only received the trial pack thinking the box would show up soon. After a few days, I reached out to the company and they found the error and in a couple days the box was sent out. I’m LOVING all the wines and especially being able to have a glass of wine with dinner without worrying about the bottle going bad. Love the boxed wine!
21 de maio de 2026
Avaliação não solicitada
I spent 175.00 and received Minnie size…
I spent 175.00 and received Minnie size boxes and bottles, unacceptable...
15 de maio de 2026
Avaliação não solicitada
Great wine and service!
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could ever get better than this..,,and the most important thing, their wine is as great as their service! I am one happy customer!!
24 de maio de 2026
Avaliação não solicitada
The quick response to my email and…
The quick response to my email and correcting someone else’s mistake (UPS)
23 de abril de 2026
Avaliação não solicitada
Great customer service
I had an issue with being charged a small fee for having the delivery forwarded to my local UPS store because I didn't know if I would be home to sign for the order. I contacted them and received a response within 24 hours. They refunded the money without question and were very kind about it.
20 de maio de 2026
Avaliação não solicitada
I received a quick response to my…
I received a quick response to my concern followed by solutions I could consider to resolve the delivery issue. Everything was handled quickly and professionally. While at first I was concerned the process was very convoluted and inconvenient, the solution was quickly resolved by Gratsi and I look forward to receiving my first order!
22 de maio de 2026
Avaliação não solicitada
Great customer service!
20 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you for the 5 stars and for the sweet shoutout! We love hearing that our team helped make your experience a great one. We’re big believers that amazing wine and amazing customer care should always go hand in hand. Thanks for being part of the Gratsi family, we’re so happy to have you here! 🍷✨
Delivery was great and wine also
Delivery was great and wine also. And customer service.
Thanks for good service and wine
Lari
19 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the 5 stars and for sharing the love, Lari! We’re thrilled to hear the delivery, wine, and customer service all hit the mark. Nothing makes us happier than knowing you had a great experience from start to finish. We truly appreciate your support and can’t wait to keep the good wine coming your way! 🍷✨LiveSlow, Gratsi!
Quick response to my question.
Quick response to my question.
19 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Dorothy, thank you for the 5 stars! We’re so happy we could get your question answered quickly. Providing helpful support and making things easy is always our goal. We appreciate you being part of the Gratsi family! 🍷✨
The white and rose are delicious
The white and rose are delicious. The red is very flat. I would never buy it again.
I have to drink an entire box to get a buzz the “sugar free” promotion lay’s completely misleading when I have to drink three times as much to feel questionably as calm and pleasant. Won’t buy it again. Not worth it. One bottle of normal wine gives me way more than I need. I can have two glasses at 100 calories or an entire box at 300 calories or more and feel way better with the former
18 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thanks for giving Gratsi a try and for sharing your honest feedback. We’re happy to hear you enjoyed the White and Rosé, though we’re sorry our Red missed the mark for you.
Taste is incredibly personal, and while our Red is actually our #1 best-selling wine, we completely understand that not every profile is the right fit for everyone.
We did want to provide a little additional clarity regarding alcohol content and our sugar added promise. Gratsi Red is 13% ABV, which is in line with many traditional wines on the market, and each box contains 3 liters of wine (equal to four standard 750mL bottles). Our zero sugar messaging is intended to highlight the wine itself, not reduced alcohol content and removing sugar does not reduce the wine’s ABV. We also want to highlight that we stand behind our Happiness Guaranteed promise. Since the Red simply wasn’t the right fit for your taste preferences, we were happy to refund that box because we truly want our customers to enjoy what they’re drinking.
We know everyone experiences wine differently, and we appreciate you giving us the opportunity to be part of your wine journey, even if we weren’t your perfect match.
Had an issue that was fixed…
Had an issue that was fixed immediately, great wine and great customer service!! Will definitely be ordering again!!
17 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We really appreciate you taking the time to share this. Kristen! It’s great to hear our team was able to jump in quickly and get things sorted for you. Even better to know you’re enjoying the wine as well, that’s what it’s all about for us. Thanks for the support, and we look forward to your next order! 🍷
Delivered faster than expected
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped us out quite a bit.
18 de maio de 2025
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the 5 stars! We love hearing that your order arrived faster than expected and that having it delivered to your local UPS store made pickup easy. And we're especially excited to hear you’re enjoying our Red Blend, it’s our #1 best seller for a reason. 🍷
We also have to say… gifting a box to a neighbor who’s been there for you feels very Gratsi. Good wine and good people just belong together. We hope you both get the chance to slow down, pour a glass, and enjoy it. Cheers and thanks for being part of the Gratsi family!
Unreliable-scammy company.
Why did I even considered giving this compnay another chance?
I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who lives here or in the neighborhood).
Contacted Gratsi and spent 25 minutes on a chat only for them to inform me to contact UPS.
I have screen shots to show the communication as well.
Never again!
I have already shared my negative experiences with this company and will continue.
Meanwhile, organic no sugar or additive wine companies are a dime a dozen, plenty of competition; they’ll lose.
13 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re sorry to hear this experience left you feeling frustrated. After reviewing your interactions with our team, we do want to provide some additional context for clarity.
When you reached out regarding your delivery, our team immediately began investigating with the carrier once we saw the package showed as delivered with signature confirmation at the address provided. During the chat, we let you know we were actively looking into it and asked for a few minutes while we reviewed the shipment details. While we understand waiting can feel frustrating when an order is missing, the interaction itself was much shorter than described.
Because the package reflected as delivered, we initially followed our standard process and asked for a brief window to allow for possible delivery discrepancies. We also made it clear that if the package still could not be located, we would make it right.
Once you informed us the package had still not turned up, we acted immediately by processing a replacement order. Our goal has always been to help resolve situations like this as quickly and fairly as possible.
We completely understand that delivery issues can create a disappointing experience, and while we're sorry to lose your trust, we do want readers to know we stood behind your order and worked to resolve the matter.
My experience with Gratzi Wine has been…
My experience with Gratzi Wine has been great, if I make a mistake on my order they instantly respond with kindness and handle my issue. Plus the wine is fantastic!!!!
14 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Wow, thank you so much for the kind words and for the 5 stars! Hearing that both our team and our wine have made such a great impression truly means a lot to us.
Mistakes happen (we’re all human!), so we’re always happy to step in, help out, and make things as easy as possible. Knowing you felt supported and taken care of is exactly the experience we hope to create. And hearing that the wine is fantastic? That’s the cherry on top. 🍷 Thanks for being part of the Gratsi family and for letting us be a small part of your moments worth slowing down for.
This wine is delicious
This wine is delicious , love the Rose I’ve ordered many times and their customer service is perfection . I’ve tried all of them as well as sparkling wine that I also love but
Rose is by far my favorite!!!
Thank you for creating an incredible wine and company
14 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi there Ana, wow, this absolutely made our day! 🥂 We’re so happy to hear you’ve tried your way through the lineup and found your favorite Rosé fans are a pretty passionate group, and we can see why .💗
Hearing that you not only love the wine but also had a great experience with our customer service team means the world to us. Creating a company people genuinely enjoy being part of is exactly what we set out to do.
Thank you for being part of the Gratsi family and for sharing such kind words. Cheers to many more Rosé pours ahead! 🍷
We love our Gratsi
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !!
Also the wines are all sugar free...thats certainly a plus...but the taste is not lacking!!
We are set up on a subscription which makes it so easy to stay supplied with are favorite wines plus the discount is amazing!
We love our Gratsi !!
12 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you for the love, Martha! Hearing that you’re enjoying both the wine and the customer experience means so much to us.
We’re big believers that zero-sugar shouldn’t mean sacrificing flavor, and we love hearing that your favorites are always stocked and ready through your subscription. Cheers to easy deliveries, great wine, and being part of the Gratsi family! 🍷
excellent wine and customer support.
1 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the 5 stars! We’re thrilled to hear you’re loving both the wine and the customer support — that’s exactly the experience we strive for. We’re so happy to have you as part of the Gratsi family. Cheers! 🍷
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