Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
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Veja o que dizem as avaliações
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer servic... Ver mais
Detalhes da empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contato
Estados Unidos
- help@gratsi.com
- gratsi.com
4,3
Excelente
448 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is very good
Customer service is very good ! Helpful and quick . Also , I mostly stick to white wine and the boxed white and the sparkling white I very much enjoy!!
11 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the kind words! We love hearing that our team was able to provide quick and helpful support, and we’re even more excited that both the White and Sparkling White have earned a spot in your rotation. Sounds like you’ve found your favorites! Cheers and thanks for being part of Gratsi 🍷
Was unsure how to change the wine from…
Was unsure how to change the wine from all reds to 2 whites, 1 rose and 1 red. Contacted support and it was happily done by Gratsi staff. Thank you!
8 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Judy, thanks so much for the 5 stars! Glad we could quickly get your selection switched over just the way you wanted. We appreciate you being part of Gratsi family! 🍷✨
Highly recommend!
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to your healthy lifestyle, this is it!
The service is consistently professional, and they really go above and beyond for their customers. It’s a wonderful, stress-free experience.
8 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Termeh, thank you so much for the amazing 5 stars and thoughtful review! We’re thrilled you’re loving the wine and the experience. Hearing that it fits your lifestyle and feels easy and stress free means the world to us. We truly appreciate you being part of the Gratsi family! Cheers, to many more great pours ahead!🍷✨
Excellent customer service
Excellent customer service. Great tasting wine!
8 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thanks so much for the love and 5 stars, Amanda! We pride ourselves on not only producing excellent wine but also providing stellar customer support. Cheers to many more excellent pours ahead! 🍷
I was referred to Gratsi by a dear…
I was referred to Gratsi by a dear friend who also happens to be a wine lover. My wine arrived really quickly, but even more impressive than that is the customer service! I had some questions about delivery, and then about their referral program - let me tell you, they responded so fast my head is spinning! I can’t stop smiling!!
8 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Linda, thank you so much for the 5 stars! We’re thrilled your first experience with Gratsi came through a friend, and even happier to hear the wine arrived quickly and our team could help you out right away. Fast, friendly support and happy customers are what we’re all about. We’re so glad you’re here (and smiling)! Cheers!🍷✨
Really fast service
Really fast service! I needed a shipment reroute to be able to pick up and sign for my package and it was easy and quick. Can’t wait to try Gratsi!
8 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Mayela, thank you so much for the 5 stars! We’re really glad we could make the reroute quick and easy for you. Now the best part, enjoying the wine! We can’t wait for you to try Gratsi, Cheers to great first pour! 🍷✨
I love there wines and there great…
I love there wines and there great customer service. Buy with absolute confidence, they are an excellent company
7 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Steven, thank you so much for the 5 stars and the kind words! We’re thrilled you’re loving the wine and our team truly appreciates the shoutout. Your support means a lot to us, cheers to many many more great glasses ahead! Cin cin, friend! 🍷✨
Your customer Service is outstanding
Your customer Service is outstanding, the red wine is delicious , being I have type 2 diabetes it still allows me to enjoy my wine without increasing my glucose levels
I highly recommend it !!
Thanks so much
5 de setembro de 2025
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Josie, thank you so much for the 5 stars and for sharing this! We’re really glad you’re enjoying the red and that it fits into your routine in a way that works for you. Hearing that means a lot to our whole team. We truly appreciate your recommendation! 🍷✨
The attention and speed to replace my…
The attention and speed to replace my order was very appreciated.
6 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much, Pamela, for the 5 stars! We’re really glad our team was able to take care of your replacement quickly and get everything sorted for you. We truly appreciate you being part of the Gratsi Family and are always here whenever you need us. Cin Cin!🍷
Great red wine if it's drinkable
I really liked the red wine and it was my go-to for over a year. However, 1 out of every 3 boxes I bought were bad. The bad boxes were very dark red in color and musty. Completely undrinkable. I kept trying a few more times and still 1 out of 3 would be bad. Needless to say I have stopped buying it only to waste money. I purchased these in liquor stores so I do not have any reviews of customer service but I have to believe I am not the only one that has had a bad box.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi there, thank you for taking the time to share this feedback, and we’re really sorry to hear this has been your experience. We especially hate hearing that a wine you enjoyed and trusted for over a year became inconsistent for you.
What you described definitely isn’t the experience we want customers having, and if a box ever tastes off, appears unusually dark, or seems undrinkable, we absolutely want to know about it. Whether your purchase was made online or picked up at a retail location, we still stand behind our 100% Satisfaction Guarantee.
If you happen to still have your purchase receipt from within the last 60 days, please reach out to us at help@gratsi.com and our team would be more than happy to take a closer look and help make this right. We truly appreciate you giving us multiple chances, and we’d love the opportunity to restore your confidence in us.
The wine is great
The wine is great! But the customer service is top tier! Always responsive and friendly and goes above and beyond! Love Gratsi!
Gratsi!
5 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Now this is the kind of review that makes our day ❤️ Great wine is important, but hearing that our team made such an impression means everything to us. We truly believe good wine should come with great people behind it, too. Thanks for the love and for being part of the Gratsi family, we love having you here! 🍷
I needed to change the mix of my order
I needed to change the mix of my order. The reply was immediate and changes implemented immediately.
Thank you
5 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the love! We’re really glad our team was able to jump in quickly and get your subscription updated without any hassle. Making those adjustments easy and fast is exactly what we aim for. We appreciate you being here with Gratsi! 🍷
Resposta da Gratsi Wine
Thank you for the love, Erika! We’re really glad our team could get you a quick and thorough respons, that’s exactly what we aim for every time. We appreciate you being part of the Gratsi Family! Cin Cin!🍷
I had a great experience with this…
I had a great experience with this company. They responded to my emails quickly and handled my issue without any hassle. The team was very helpful throughout the process and made sure my corrected order was shipped out promptly. I really appreciated how easy they made everything—excellent customer service all around.
5 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the kind words, Holly! We’re really glad our team was able to respond quickly and get everything sorted for you without any hassle. Making things easy and ensuring corrected orders get out promptly is exactly what we aim for. We truly appreciate you being part of the Gratsi Family! 🍷
One sip and it felt like I was back in Italy
One sip and it felt like I was back in Italy enjoying life. The wine is very well balanced with an exceptionally nice finish. This is exactly how wine is meant to be enjoyed….no sugar or additives, just great wine.
4 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Amelia, what a beautiful way to describe it, this truly made our day. We’re so happy the wine brought you that feeling and that you’re enjoying it just as it’s meant to be: clean, balanced, and uncomplicated. Thank you for sharing this with us. Cin Cin! 🍷✨
Awesome!
Awesome!! Quick response. Helpful in every area. Took care of my need. Quick!! Professional!! I’ve only had the best customer service at Gratsi!!
3 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Sandy, this made our day! We’re so happy we could take care of everything quickly and make it a smooth experience for you. That kind of feedback means a lot to our whole team, thank you for sharing it! Cheers!🍷✨
Super excited
Super excited. Great wine, and glasses too.
Thanks so much.
1 de maio de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Robert, so glad to hear you’re enjoying everything! It’s great to know the wine and your Bàcaro glasses are both a hit 🍷 We really appreciate you taking the time to share this, cheers to many great pours ahead!
Very vague answer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it will arrive based on when I ordered!
30 de abril de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi there, thank you for sharing your feedback. We completely understand the frustration here. Since an adult signature is federally required for wine deliveries, knowing when to expect your package is important, and we know needing to plan around being home can be inconvenient.
While we wish we could provide exact delivery dates at checkout, shipping timelines can vary based on carrier routing and processing, so we’re unfortunately unable to guarantee specific delivery dates in advance. Most orders are delivered within approximately 3 business days after shipping, and once your order is processed, tracking information is generated within 24 hours with an estimated delivery date provided by the carrier.
Since The adult signature requirement is a federally mandated policy for alcohol shipments, it’s not something we’re able to bypass. To help make things easier, we do offer free delivery and pickup to UPS Access Point locations, as listed on website. This allows you to pick up your wine on your own schedule rather than waiting at home. Many pickup locations offer extended hours and are often open seven days a week, and packages are held for up to five business days after delivery.
We appreciate you sharing this feedback as we’re always looking for ways to improve the experience and set clearer expectations for our customers. Cheers!
Exceptional Customer Support
I had a few questions and Kendra was amazing to work with - she was quick to respond and very kind. Thank you for the great service!
30 de abril de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Hi Jodi, really glad to hear Kendra was able to help you out! She’ll love hearing your feedbac, quick, kind support is exactly what we aim for. Thanks for taking the time to share this, Cheers!🍷✨
Gratsi......Great tasting wine at a…
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful.
Gratsi!
28 de abril de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for the 5 stars. Matt! We love hearing a good “who knew box wine could be so good?” moment 🍷✨ We’re on a mission to change minds about boxed wine, so hearing that alongside your kind words about our customer service absolutely made our day. Cheers!
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