Overall the booking process was fine. The only reason I have withheld a star is because, when I looked at the website the next day, I noticed the price of our holiday had gone down. This was very an... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Just talking to somebody who was friendly, helpful and very efficient. I don't like booking online because if there is any queries you can't sort them out. Talking to an actual person is so much bette... Ver mais
Lady I spoke to on the phone was very helpful and explained everything clearly. She also made me aware that if I needed any more help with arranging train to London or needed a hotel just to ring agai... Ver mais
Clear details and joining requirements sent by email, including overnight hotels etc Very quickly . Would be nice if there was an option for travelling companion to fill in their own details in form... Ver mais
Detalhes da empresa
Escrito pela empresa
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Escrito pela empresa
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Informações de contato
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Reino Unido
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Excelente
20 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy booking process
Easy booking process, friendly and efficient representatives and able to answer various questions fully both before and after deposit paid.
16 de abril de 2026
Your member of Staff Alice was very…
Your member of Staff Alice was very helpful & explained everything I needed to know.
21 de abril de 2026
Very helpful information from pleasant…
Very helpful information from pleasant staff who led us through the process despite problems.
21 de abril de 2026
I was given great help when I needed to…
I was given great help when I needed to change the date of my previously booked holiday.
20 de abril de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da Great Rail Journeys
Dear Mrs Lumley,
Thank you for your review.
It is wonderful to hear your lovely comments about Jasmine. I will make sure to pass them to her directly.
Have a wonderful tour!
Kind regards,
Sophie
Customer service excellent as usual.
17 de abril de 2026
Resposta da Great Rail Journeys
Dear Mr Eypel,
Thank you for your review and lovely words.
Have a wonderful tour!
Best wishes,
Sophie
I have only just booked the experience…
I have only just booked the experience so can’t comment yet
17 de abril de 2026
Resposta da Great Rail Journeys
Dear Mr Reeve,
Thank you for taking the time to leave a review.
Have a wonderful tour!
Best wishes,
Sophie
Excellent experience Gail very helpful…
Excellent experience Gail very helpful and got everything sorted quite quckly with necessary addition and allergy info and deposit by phone
Well done Thankyou
21 de abril de 2026
Easy to book and provide answers to…
Easy to book and provide answers to queries raised.
21 de abril de 2026
As always very friendly and helpful on…
As always very friendly and helpful on the phone, no pressure to book online which is appreciated.
21 de abril de 2026
Repeat customers as previous holidays have been superb , very friendly and helpful staff.
Friendly and helpful staff
17 de abril de 2026
Just booked 3rd GRJ holiday
Booking made easily and efficiently. Member of staff was friendly and helpful.
15 de abril de 2026
Highlights of the Glacier Express.
Highlights of the Glacier Express.
Amazing experience helped by great Rail Journeys great admin and organization of the tour to cram in as much as possible, without being uncomfortable. So many delightful sights and experiences. Hotels as expected for the price point.
Aubrey, the tour manager was exceptional. Frequent WhatsApp messages kept us fully informed, with daily reminders and advice for free time. Aubrey was so good natured, helpful and supportive of all members of the group. He went above and beyond his job description!
We were warned to only have small bags we could carry and manage ourselves on the trains. Many ignored this request and came with big heavy bags. Aubrey willingly helped with all the bags.
12 de abril de 2026
Avaliação não solicitada
Great Service and asssitance in booking.
20 de abril de 2026
Friendly knowledgeable booking clerk.
16 de abril de 2026
Very easy telephone booking procedure
The person doing our telephone booking was very professional, friendly, efficient and organised.
20 de abril de 2026
Very polite telephone communication
Very polite telephone communication, and very helpful service. The staff seemed genuinely interested in getting a good result for the customer.
16 de abril de 2026
Resposta da Great Rail Journeys
We appreciate you taking the time to share your feedback! We're happy to hear that our team provided helpful and courteous service.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.