Overall the booking process was fine. The only reason I have withheld a star is because, when I looked at the website the next day, I noticed the price of our holiday had gone down. This was very an... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Just talking to somebody who was friendly, helpful and very efficient. I don't like booking online because if there is any queries you can't sort them out. Talking to an actual person is so much bette... Ver mais
Lady I spoke to on the phone was very helpful and explained everything clearly. She also made me aware that if I needed any more help with arranging train to London or needed a hotel just to ring agai... Ver mais
Clear details and joining requirements sent by email, including overnight hotels etc Very quickly . Would be nice if there was an option for travelling companion to fill in their own details in form... Ver mais
Detalhes da empresa
Escrito pela empresa
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Escrito pela empresa
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Informações de contato
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Reino Unido
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Excelente
20 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ease of booking online looking through…
Ease of booking online looking through FAQ then checking through brochure
23 de abril de 2026
So easy and quick to complete
So easy and quick to complete. Hope the trip goes as well.
23 de abril de 2026
Easy to book.
22 de abril de 2026
Holiday
The holiday looked attractive; it was easy to book on the website and we have used this company before and been satisfied.
17 de abril de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Highly recommended
great destinations, impeccable organisation, professional and helpful Guide Manager. Had a fabulous holiday in Italy 2025 and have a booked another holiday this year in France
22 de abril de 2026
Resposta da Great Rail Journeys
We're happy to hear that you had a fabulous holiday in Italy! It's great to know you found our organisation impeccable and our Tour Manager helpful. We appreciate your booking another holiday in France with us.
Helpful
Helpful, knowledgeable and polite customer service person for our holiday booking
22 de abril de 2026
Resposta da Great Rail Journeys
We appreciate you taking the time to leave us feedback! Have a wonderful trip!
Resposta da Great Rail Journeys
We appreciate you taking the time to share your thoughts. We're happy to hear that your experience with us met your expectations.
Resposta da Great Rail Journeys
We're glad you found our service friendly, knowledgeable, and helpful. Thank you for your positive feedback.
Found booking on line very easy which…
Found booking on line very easy which is not always the case with some travel companies.
18 de abril de 2026
Resposta da Great Rail Journeys
We're happy to hear that you found our online booking process easy to use. We appreciate you taking the time to share your positive experience with us!
excellent service from the young lady…
excellent service from the young lady on the telephone when completing our booking having booked our trip online.
22 de abril de 2026
First contact might have been a 4 star…
First contact might have been a 4 star but another quick call put it right so 5 stars so far!Especially appreciated the call back option.Thank you!
14 de abril de 2026
Great service as usual from GRJ.
18 de abril de 2026
Good customer service once contact has…
Good customer service once contact has been established. Web contact is a bit messy/untidy/slow.
22 de abril de 2026
Resposta da Great Rail Journeys
Dear Mr Mitchell,
Thank you for your review.
I am sorry to hear that you found our web contact lacking, I will make sure to feed this back to our team. I am glad that our Customer Service team made up for this afterwards.
Have a wonderful tour!
Kind regards,
Sophie
Great value
Great value. Easy to book online. Speedy confirmation and detailed documentation.
18 de abril de 2026
Fantastic service
Received a brochure through the post, full of fantastic holidays. Sent an enquiry and details sent back very quickly. Telephoned and spoke to our advisor and booked the holiday. Very helpful throughout and can guarantee that the holiday will be amazing.
21 de abril de 2026
Online booking
I booked this river cruise completely online, which was fairly straightforward. I was able to change decks and cabins with no problems.Confirmation was e-mailed to me very quickly.
20 de abril de 2026
Resposta da Great Rail Journeys
Dear Mrs Ward,
Thank you for your review.
I am glad to see that everything went so smoothly. If you need any assistance in the future, please don't hesitate to contact our team.
Best wishes,
Sophie
Decided to book the same holiday that…
Decided to book the same holiday that friends are going on, Adele made the whole process really simple and now we are headed to Vietnam for a birthday treat….
21 de abril de 2026
Good service Pleasant and helpful sales person who…
Pleasant and helpful sales person who listened
21 de abril de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.