Greeka Avaliações 

139
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently used Greeka to arrange our hotels, ferries and shuttles in Athens and on Naxos Island. This was the best decision we could have made because not only did they save us money when compared t... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

It would be more efficient if the tour guide only uses one language instead of both English and French throughout the tour. The tourist-class accommodations in Olympia and Delphi were disappoint... Ver mais

Avaliado com 4 de um total de 5 estrelas

We went on the 2-day tour of Delphi and Meteora. The sites of the tour were great but the process of the tour could be improved: - not enough time to see all the ruins especially in Dephi, Temple o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We booked our ferries in a recent island hopping trip through Greeka which was simple to plan our itinerary and buy all tickets in one go. Really clear info on how to get online or paper tickets, fill... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Informação fornecida por fontes externas variadas

Guide to Greece & the Greek Islands on www.greeka.com


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

139 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(139)

1 avaliação nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

No rep at airport

Got to the airport and no car rep in sight. Day before I received an email saying rep would be there with my name and if there are any issues, I must call their office. And any issues must be reported within 24 hours otherwise they won't be responsible. Made the call and lady told me to call car hire company directly as she can't help and doesn't have any of my booking details! So I then called and sorted out with the company but wasted 1h getting the car which impacted our dinner plans with friends. Car hire company blame head office and Greeka no help at all!
Order 391281 (Paros)

11 de setembro de 2019
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Thank you for your feedback.
We are sorry to hear about the delay you faced during the pickup of your car.
We contacted our car rental partner in Paros who informed us that they indeed faced a delay of 20 minutes in arriving at the airport that day due to traffic. Your pick up time was at 19:00 and they arrived at 19:20 and until they found you and delivered the car to you and signed the contract, the time was 19:40. We would like to apologize on their behalf for this delay and thank you for notifying us.
Kindly note that the email we had sent to you on the previous day was just to ask you to inform us the soonest in case you would have any problem with the car itself so that we could make on-time direct arrangements with the car rental partner in case you did not like the vehicle that they provided to you. We had also sent you an SMS on the day of your pick up with the mobile number of the car rental agent, which was also available on your voucher, so that you could call them directly in case of any problems during the pick up of the car as it is always more convenient to speak directly with the rep that you are going to meet when you are already at the meeting point rather than to contact the rep via a third party.
We always remain at your disposal for any further information.

Avaliado com 1 de um total de 5 estrelas

After 5 days we received this email:

After 5 days we received this email:

We regret to inform you that your car rental request has been rejected due to availability issues by our rental partner.

6 de agosto de 2019
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Hello,
Thank you for your feedback concerning your booking order 391780. It is highly appreciated in order to improve our services.
Kindly note that as stated in the terms and conditions that you had to read and accept before proceeding to this booking request, it is not guaranteed that we will always find availability to serve it:

As soon as we receive your order, our rent a car partner will be informed and he will accept it or not depending on the availability. This is the reason why making your reservation some time in advance is important, especially during the peak season of August.
In order for a reservation to take effect, a reservation fee of 3 euros, as well as a down-payment are required. These payments will only be RESERVED in your account until the final confirmation of the booking by our car rental partner.
No confirmation: In case none of our car rental partners can confirm your order for any reason, a cancellation e-mail will be sent to you with suggestions on changing your order; no payments will be captured from your account.

We are sorry that we did not find availability for your desired car category and dates among our five car rental partners in Thessaloniki. Of course, no charges were made.

Always at your disposal.

Regards,
Greeka.com

Avaliado com 3 de um total de 5 estrelas

Car is fine but contact staffs so hard

A car is O.K. but not a new model...
It 's so hard for traveller not get sim mobile... If you get only sim Wifi/internet, you can not contact Greeka Car...
For Greeka, I suggest to use WhatApp or other App that get only sim internet to contact you.

2 de agosto de 2019
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Hello,
Thank you for your feedback.
We are glad to hear that you were satisfied with the car that you received from our partner in Athens.
We would like to inform you that you do not need to have Wifi in order to contact us. You can simply contact us from whichever mobile οr normal phone on +30 211 8503006. In the same way, you can also
contact our car rental agent partner on the contact details that you were provided on his voucher.
Always at your disposal.

Regards,
Greeka.com

Avaliado com 4 de um total de 5 estrelas

Good service from greeka

Good service from greeka, ferries didn't run to time when we used them but that was weather related, no one could do anything about that. Will use them again.

25 de julho de 2019
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Thank you!

Avaliado com 5 de um total de 5 estrelas

Greeka gave a very good service but it…

Greeka gave a very good service but it was the seajet ferries that let us down by always being an hour or longer late.

5 de julho de 2019
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Hello,
Thank you for your feedback!
We are very happy to hear that you are satisfied with our services.
We are sorry on the other hand to hear that you faced some delays on your trips with Seajets.
As per their information, there were delays that occurred on the same day of the trips and as they were not aware of them beforehand, there was not enough time to notify us about them.

We remain at your disposal for any further information you may need.
Regards,
Greeka.com

Avaliado com 5 de um total de 5 estrelas

Excellent services, strongly recommended!

I booked my vacations in Greece (Naxos, Mykonos & Santorini) through this website (ferry tickets- island hopping, accommodation & car rental). I would strongly recommend it to anyone who is organizing a trip to the Greek islands. The services in general are perfect! Costumer service is great & assisted me when needed, I was provided with much information for my destinations (their restaurant recommendations were very much appreciated) and their site is really user friendly. I will definitely use greeka.com for my next visit to the Greek islands!!!

17 de junho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Use unrelyable partners and then, they do NOTHING!!!

I rented a car with them and they sent me to one of their partners: Apollo-rent-a-car. Just have a look at the opinions about them. Terrific!!

I got a car full of small damages as they didn't have the type of car that I have booked with Greeka. After 9 days I give them back the car and they tell me that everything's fine. Back in Spain I notice that they took 300€ from the credit card. Greeka says that it's a discussion between me an Apollo, and they do NOTHING!

I ask them a copy of the contract, they are unable to get it. Just a handwrite form saying that the money was used to repair the car.
This is clear: They used my money to repair the car. BUT I didn't do new damages. It's incredible!!

14 de novembro de 2018
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Dear Pablo,
We are sorry about the bad experience that you had with Apollo rent a car.
As per the email communication between you and our reservations department, Apollo rent a car says that you caused damage to the car that you rented while you deny it. As you can understand we Greeka.com were not present neither during the pick up or the drop off of the car so the best we could do was to ask from Apollo rent a car of proof of the damage, such as the invoice of repair, which they have sent to us and that we have forwarded to you. Due to their delay in sending us this invoice and in replying to our emails in general, we do not cooperate with them anymore.
Furthermore please notice that in accordance to the terms and conditions that you accepted before proceeding to this booking: Any conflicts concerning the condition of the vehicle before the pick up and after the drop off should be handled directly between the client and the car rental agent and not via Greeka.com
Regards,
Greeka.com

Avaliado com 3 de um total de 5 estrelas

Last night I found a good car rental…

Last night I found a good car rental deal at the greeka.com, the best that was available on internet. It was a car rental at Rhodes for 2 days on early August. It was about $110 including CDW. (The best expedia deal was $ 143 including CDW. ) I made a reservation. They charged part of the total rental cost (about 20% = $22) promptly to my credit card with the information that they would refund this amount if the rental is "declined" from their partner. After only about 5 hours I received an email saying my rental was declined based on "availability" issue and they would refund the deposit. I received the refund (about $22) back almost immediately. (That's pretty honest.) During this period, they were still displaying the car and location for the rental in their "list" page clearly indicated as "available". I called the company. A staff (with fluent English) answered that they are not capable of knowing availability of particular rental itinerary. The bottom line based on my experience is that the company cannot be relied upon even though they appear to be honest.

23 de julho de 2018
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We used Greeka to plan our trip to …

We used Greeka to plan our trip to Santorini this summer. It was an easy process.

Searching for ferry options from Athens was easy and user friendly. Booking took no more than a few minutes once we chose our best fit. The confirmation came almost immediately.

We were worried what happens in case of delays and cancellations and wrote to their customer support. They replied quickly and told us that in such cases they send us a message and if need be assist in rerouting the journey. I was happy how polite and clear they were in their reply.

Once we arrived we had a bit of a problem with our rental car, which we booked through Greeka. The car we had booked was not available, however we called them and they talked to the local company. We were offered a better car at the same price instead.

I would also like to recommend their volcano boat tour. We had a great day, even though we forgot our hats. Hehe. XD

5 de novembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE.......

We reserved a car through Greeka.com with Green Motion Car Rental to pick up in Preveza, Aktio Aiport in Greece.

When we arrived we were told that there was no reservation for us or car available. We waited for a while whilst the staff tried to find our booking then had to go next door to the Emterprise stand to rent a car. Luckily, Emterprise could accommodate us.

I paid a desposit of £115 to Greeka.com and their 'partner' Green Motion of which both companies are refusing to return to me despite they fact that they had no car or reservation for me.

I cannot recommend avoiding these companies strongly enough.

I hope this helpes!

20 de julho de 2017
Avaliação não solicitada
logotipo da Greeka

Resposta da Greeka

Dear Alex,
Your feedback is valuable in order to improve our services.
We are sorry about the problems you faced with Preveza Green Motion concerning your booking order 388277 on the 16th of July in 2017.
As per our email communication due to a system error in their booking system at the moment of your pick up they were not able to retrieve it directly. As they informed us they asked you to wait in order to find a solution for you, but you preferred to go directly to Enterprise for your rental. We Greeka.com had to find out what exactly happened in order to refund to you the deposit of 118.66 Euro, and as soon as this was done, the full amount that you had paid was refunded to your account.
We hope you had a great stay despite this problem with your car rental.

Regards,
Greeka.com

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