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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've ordered multiple things from the store, the style is unmatched. I almost needed to exchange but the other pair sold out. They gave me an extra time to decide to keep or return them, the next week... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I love my guapi brand but as a company they don’t really care .. I’ve ordered over 25 times from them and I’ve had two incidents that is making me now leave guapi ..once had a shipping problem took 6... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I preordered clothing from this website, on November 28, that I never received. Which they now have in stock. I emailed them several times, they creat tickets with no additional information. I also or... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

They sell very high quantity products that the hot shots are looking for to stat ahead of the urban & casual wear! The fits are to the T & the description of each product matches perfectly. The silhou... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de moda masculina
  3. Loja de moda feminina

Escrito pela empresa

We believe there is strength through unity and intend to shape the world around us – not be shaped by it.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

158 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The merchandise and the jeans is…

The merchandise and the jeans is perfect just amazing!!
Accidentally purchased wrong size reached out to customer service and within 24 hours got a response and the matter was resolved.. Just great love this company love the merchandise

7 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

AMAZING QUALITY

AMAZING QUALITY. I thought these were gonna look goofy on me cause i’m on the bigger side but they look and feel absolutely flawless. They really live up the hype + their customer service is top notch on god. highly recommend!

29 de janeiro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love the wonderful choices

Love the wonderful choices. Watch out your basket because some prices will change and other reduce.
Products to come in a week or two.

2 de janeiro de 2023
Avaliação não solicitada
logotipo da Guapi

Resposta de Guapi

Thank you for taking the time to leave a review and for choosing our company for your purchase. We are delighted to hear that you love the wonderful choices we offer.

We apologize for any confusion regarding the changes in prices. We strive to provide accurate and up-to-date information on our website, and we will work towards improving our processes to avoid any similar issues in the future.

We are glad to hear that you expect your products to arrive within a week or two. If there is anything else we can assist with, please do not hesitate to reach out to us.

Thank you again for your support, and we hope to have the opportunity to serve you in the future.

Avaliado com 5 de um total de 5 estrelas

Very quick

While I had heard most places where transitioning to a no customer service phone line system, I was a bit skeptical to order these pants. However, from the time I order on 11-28-22 to the time I received my order on 12-6-22 was expeditionally fast. I never had to email them at all. Great service!! I would definitely recommend them because it perfect service.

28 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You guys have great communication…

You guys have great communication skills and I appreciate the fast response time. This brand is started too come one of my favorite places to do online shopping, I cant wait for the rhinestone hoodies to return, those are my personal favorite and I hope to get updated when more of those drop in my size. Shipping was phenomenal and handled really well! The pants are insanely fashionable I am upset that I didn’t come across this site earlier.

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ordered a black jeans a couple days ago…

ordered a black jeans a couple days ago but it said 'try again' nd I got no email even though the money was debited and the support didn’t text back L scam

24 de novembro de 2022
Avaliação não solicitada
logotipo da Guapi

Resposta de Guapi

We are sorry to hear that you have encountered issues with your recent order and that you feel like you may have been scammed. We understand how frustrating this must be and we would like to assist in resolving the issue as soon as possible.

Could you please provide us with your order number or any other relevant information so we can look into the matter promptly? Our customer support team is always available to help and we regret that you have not been able to reach us.

We take all customer feedback seriously, and we will do our best to address and resolve the matter for you.

Thank you for bringing this matter to our attention. We look forward to hearing from you soon and to resolving this matter in a timely and satisfactory manner.

Avaliado com 5 de um total de 5 estrelas

I love the service here

I love the service here. They are really on top of things. They responded in great timing the customer service was EXCELLENT.!!! 5 STARS.!!! Keep up the great customer service.

10 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently I ordered the Black Spider-Man…

Recently I ordered the Black Spider-Man denim jacket and felt like I’ve needed this denim jacket forever. Being tall with linky long arms , it’s the most difficult thing to find a denim jacket that has the arm length extended. Not only did the jacket fit perfect , the shipping is everything ! Came the next day just in time for my event in New York City inside the ipic center !!!!

30 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm not even the review type of person…

I'm not even the review type of person I'm so picky about my clothes I recently ordered some pants the quality was top tier and the over night shipping was perfect will be frequently shopping

21 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a limited edition item and…

I ordered a limited edition item and when it came through it was a slightly different item probably a factory error and the team at guapi managed to put it all right and sort me out with a great deal on another order I’ll definitely be ordering again 🇬🇧🌊🇺🇸

5 de abril de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Very prompt responses

Very prompt responses, they care about their customers.. only reason I didn’t give it 5 stars is because I havent received the product yet due to a mailbox confusion otherwise great CS

19 de março de 2022
Avaliação não solicitada
logotipo da Guapi

Resposta de Guapi

Thank you so much for the positive review. Kindly provide us the order number through support@guapi.ch so we can check if you were able to receive the product.

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