Simple, straight forward booking process with short wait time for appointment. Very productive video Physio sessions with very knowledgeable Physiotherapist. The first healthcare professional that has... Ver mais
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Veja o que dizem as avaliações
Great experience. Only issue I had was some confusion between AXA (my medical insurance) and whom I should be referred onwards to. I thought I was referred to a surgeon but AXA have sent me to a medic... Ver mais
A empresa respondeu
Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it I then spent 40 mins on the phone to Nuffield g... Ver mais
A empresa respondeu
I was referred to them by AXA Health and was extremely impressed with the service I received. From the outset, they were fast-acting, efficient and professional, making the whole process straightf... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Escrito pela empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Informações de contato
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Muito Bom
7 mil avaliações
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Excellent service
6 de outubro de 2026
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Poor service in booking physio appointment which no…
Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it
I then spent 40 mins on the phone to Nuffield group before call was terminated ( never answered)
I’m waiting for a list of suppliers from AXA
While not fault of operator who booked it AXA need to look at who they use as a supplier
7 de outubro de 2026
Resposta da HBSUK
Thank you for your comments. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
The clinician was very good but I was…
The clinician was very good but I was referred for something I my insurance couldn’t cover and it was very difficult for me to work out what the problem with attaining my referral appointment was.
28 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Resposta da HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Resposta da HBSUK
We appreciate your feedback! Great to hear that our team provided excellent support, kept you well-informed, and was readily accessible throughout your experience.
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
I have complained directly about the…
I have complained directly about the physio service that I received, and the response to that complaint was additionally poor. I am just disappointed
1 de outubro de 2026
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. A member of our team will be looking into the points you have raised and will contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
App not fit for purpose
Can’t login. called twice and still not resolved . Can’t access video, book appointments or anything
7 de outubro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback. We appreciate it may have been frustrating when you tried to use the service. I have asked a member of our team to contact you, in the meantime If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Resposta da HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Can't amend appointments and had to…
Can't amend appointments and had to follow up a couple of times for home test kit. Responsive to emails though.
7 de outubro de 2026
Resposta da HBSUK
Thank you for sharing your feedback which we will pass onto the relevant team. We appreciate you highlighting our quick response to emails. If there is anything we can help you with, please contact us on 0115 857 3842.
Great services
Booking at a time convenient to me was super simple. Appointment was on time, clinician was easy to interact with, and the information and guidance they provided was excellent. Follow-up was also fast and efficient.
6 de outubro de 2026
Resposta da HBSUK
Great to hear that scheduling your consultation was so convenient and that your appointment started right on time. It is wonderful to know that our clinician offered clear, helpful guidance during your visit and that your follow-up care was handled so quickly. Thank you for sharing your great experience!
Very rapid access to health…
Very rapid access to health professional. Great experience
3 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback and are so glad to hear that you had a great experience. Thank you for sharing your positive review!
Excellent Service
Very thorough and quick referral. Everyone I’ve spoken to has been so kind and reassuring. Thank you.
7 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback! We're glad to hear that your referral process was swift and detailed, and that our team provided kind and reassuring care throughout your experience.
Resposta da HBSUK
We appreciate your feedback and are glad to hear that our team provided prompt, friendly, and top-quality care during your visit. Thank you for sharing your experience with us!
Totally confusing
6 de outubro de 2026
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Initially the account was not set up…
Initially the account was not set up correctly by AXA. Once this was corrected the booking process was smooth and I quickly got the treatment I was after.
29 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback. Great to hear that once the initial setup issue was resolved, your booking went smoothly and you received your care quickly.
The team were able to assist me in a…
The team were able to assist me in a quick and friendly way
6 de outubro de 2026
Resposta da HBSUK
We appreciate your positive feedback! We are glad our team was able to support you in a prompt and welcoming manner.
It was easy to talk with the…
It was easy to talk with the physiotherapist; she was very patient and empathetic.
2 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback! We are glad to hear that you found it comfortable to communicate with our clinician and that they provided such patient, understanding care.
Easy to book but wait time to get the referral
Easy to book the service, but a few days passed and I am still waiting for the referral to be sent to the clinic for the further investigation.
5 de outubro de 2026
Resposta da HBSUK
We are glad to hear that booking your service was a smooth experience for you. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. If there is anything we can help you with, please contact us on 0115 857 3842.
I haven't received the password reset…
I haven't received the password reset link
7 de outubro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service. We appreciate it may have been frustrating when you tried to use the service. If you are still needing help with any further issues, please contact us on 0115 857 3842.
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