Simple, straight forward booking process with short wait time for appointment. Very productive video Physio sessions with very knowledgeable Physiotherapist. The first healthcare professional that has... Ver mais
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Veja o que dizem as avaliações
Great experience. Only issue I had was some confusion between AXA (my medical insurance) and whom I should be referred onwards to. I thought I was referred to a surgeon but AXA have sent me to a medic... Ver mais
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Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it I then spent 40 mins on the phone to Nuffield g... Ver mais
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I was referred to them by AXA Health and was extremely impressed with the service I received. From the outset, they were fast-acting, efficient and professional, making the whole process straightf... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Escrito pela empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Informações de contato
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Muito Bom
7 mil avaliações
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Swift responce
Swift responce. Clear plan with detailed information.
So far so good 😊
6 de outubro de 2026
Resposta da HBSUK
We are glad to hear that you experienced a prompt reply and found the details in your plan clear and thorough. Thank you for taking the time to share your positive feedback with us!
My video appointment was fine but then…
My video appointment was fine but then nothing happened for nearly a week! No referral letter or 3 approved physiotherapists contact details as promised. I contacted HBSUK and was told that it was “in process “ and I could contact AXA if I wanted to move on faster. I did and got the go ahead and I have since had my first face to face appointment. 6 days after the video appointment I receive an email from HBSUK to say that they have been trying to contact me! I have not received any emails, texts or calls. Before the video appointment I received frankly way too many emails and text, afterwards nothing. Not great!
7 de outubro de 2026
Resposta da HBSUK
We appreciate you taking the time to share your feedback. We are sorry to hear about the confusion in communication. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Your comments have been shared with our team. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
It wasn't clear how the online process…
It wasn't clear how the online process worked. had 2 calls the same day which ultimately led to the need for a consultant call/meeting. I then had to contact AXA again to start the process to get non-virtual authorisation.
6 de outubro de 2026
Resposta da HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
A Process Designed Around Providers, Not Patients
My experience suggested that the process is designed more around administrative convenience for insurers and providers than around the needs of patients.
Some of the issues I encountered were:
I had to provide the same information multiple times. I completed forms on the AXA website, then repeated much of the same information to HBSUK, again during a phone call, and later to the physiotherapist at Ascenti. This duplication felt unnecessary and added frustration at a time when I was already dealing with significant pain.
After HBSUK referred me to Ascenti, the appointment options were very limited. I was offered:
A male physiotherapist located around 40 minutes from my home, despite the fact that I was suffering from acute back pain and taking medication that advised against driving.
A female physiotherapist with availability 2-3 weeks later.
Another option the following week, but with only a single available appointment slot.
Even the closest available clinic was around 20 minutes away by car.
From a patient perspective, it would be far better to offer a wider choice of local physiotherapists and providers, allowing patients to balance distance, availability, and personal preferences. When someone is in pain, timely access to treatment close to home should be a priority. The current process felt focused on provider networks and administrative processes rather than on making recovery as easy and accessible as possible for the patient.
As a patient with acute back pain, I felt that I was expected to adapt to the system, rather than the system being designed to support the patient's recovery and wellbeing.
1 de outubro de 2026
Resposta da HBSUK
Thank you for taking the time to share such detailed feedback regarding your experience. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients.
We are actively reviewing the points you have raised. Your insights highlight exact areas where system improvements are needed, and we are utilizing your feedback to refine these processes for future patients. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Able to help
Dr was helpful
Listened to me
Able to advised and arranged my MRI scan very quickly
1 de outubro de 2026
Resposta da HBSUK
We are pleased to hear that our clinician was attentive. Thank you very much for taking the time to share your positive feedback with us!
Got an mri which I think I needed
2 de outubro de 2026
Resposta da HBSUK
Thank you for your feedback. We are glad you had a positive experience and got the care you needed.
Prompt response and efficient booking
7 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback! It is wonderful to hear that our team provided you with swift communication and a seamless reservation process. Thank you for sharing your great experience with us!
I couldn't get on to the call
I couldn't get on to the call. Also didn't appear when the physio sent me a link direct it did not work. However, the physio was excellent and made me feel looked after.
6 de outubro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Happy with the experience.
Mariana Sousa was knowledgeable and clear on my assessment and explanations. Thank you
1 de outubro de 2026
Resposta da HBSUK
We appreciate your positive feedback! We are glad to hear that your clinician provided a knowledgeable assessment and made all the details easy to understand. Thank you for taking the time to share your experience with us.
Resposta da HBSUK
We appreciate your positive feedback! We are glad to hear that our team provided you with excellent and prompt service.
Resposta da HBSUK
We appreciate you sharing your experience and are pleased to hear that our clinician provided such a welcoming and supportive environment during your visit. Thank you for taking the time to leave us your feedback!
Resposta da HBSUK
We appreciate your feedback and are glad to hear that you experienced a smooth process and found our team to be so well-informed and helpful.
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Confusing log in
Confusing log in - register.
Clunky and hard to find info.
Resorted to email in end as couldn't be be doing with it or wanting yet another app on phone
3 de outubro de 2026
Resposta da HBSUK
Thank you for your feedback. We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. If we can help with any further issues, please contact us on 0115 857 3842.
Resposta da HBSUK
We appreciate your feedback and are glad to hear that you experienced efficient support and found everything simple to navigate.
Fantastic
Great experience, timely appointment with the flexibility to change if need be.
6 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback! We're pleased to hear that you had a great experience and that scheduling your visit was both prompt and conveniently flexible.
I had to chase my query as I was not…
I had to chase my query as I was not called as promised and I'm still waiting for an MRI appointment
2 de outubro de 2026
Resposta da HBSUK
Thank you for your feedback and acknowledge your concerns. We always aim to deliver prompt, effective care. However, there are, on occasions, unavoidable but short waits for certain tests / scans. If there is anything else we can help you with, please contact us on 0115 857 3842.
Good video chat
Good video chat, organised a MRI for me, just waiting on the result
1 de outubro de 2026
Resposta da HBSUK
We are pleased to hear that you had a great experience during your virtual consultation. We appreciate you taking the time to share your feedback.
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
appointments management
My appointment was canceled with a notice of 10 minutes and rebooked in 4 days without even consulted me
6 de outubro de 2026
Resposta da HBSUK
We thank you for sharing your review. We are sorry to hear about the cancellation and appreciate your feedback regarding the short notice. We are reviewing our scheduling procedures to ensure we communicate changes promptly. We appreciate it may have been frustrating. If we can help with any further issues, please contact us on 0115 857 3842.
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