Simple, straight forward booking process with short wait time for appointment. Very productive video Physio sessions with very knowledgeable Physiotherapist. The first healthcare professional that has... Ver mais
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Veja o que dizem as avaliações
Great experience. Only issue I had was some confusion between AXA (my medical insurance) and whom I should be referred onwards to. I thought I was referred to a surgeon but AXA have sent me to a medic... Ver mais
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Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it I then spent 40 mins on the phone to Nuffield g... Ver mais
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I was referred to them by AXA Health and was extremely impressed with the service I received. From the outset, they were fast-acting, efficient and professional, making the whole process straightf... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Escrito pela empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Informações de contato
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Muito Bom
7 mil avaliações
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Quite a faff
Quite a faff, appointment took too long. Ended up paying for what I needed elsewhere. I wouldn't rush to use again.
10 de setembro de 2026
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
It was fast efficient with helpful staff
It was fast efficient with helpful staff
2 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback and are thrilled to hear that our team provided prompt, smooth assistance during your visit. Thank you for sharing your great experience with us!
The service is fine but the website is…
The service is fine but the website is ridiculous. To view claims and access my claim number and docs, I have no idea which website to use, Axa or HBS? I now have different passwords for both and it won't recognise the HBS one. It won't even send me the link to reset my password even though I've tried 3 times. Why not have one website????
5 de outubro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We appreciate it may have been frustrating when you tried to use the service. If we can still help with this issue, please contact us on 0115 857 3842.
Quick, easy and professional …
I completed the online questionnaire explaining the pain I has been experiencing with my knee.
I was offered a telephone or video appointment which I opted for the video.
I was offered an appointment the following day.
The appointment went very well, on time and an exercise plan was arranged and was to be emailed shortly after our appointment.
I received my exercise plan as expected and have now been doing these for 6 days and the pain has all but gone and i have a follow appointment a week after the original appointment to check on my progress.
So far its been a great experience
28 de setembro de 2026
Resposta da HBSUK
Great to hear about your successful recovery and smooth experience with our digital care services. Thank you so much for taking the time to share your feedback with us. We are glad you enjoyed your experience, from the initial digital screening process to your virtual session.
It would be helpful if you told your…
It would be helpful if you told your clients that you have changed your name. On the website it is initials which I didn’t recognise. Hbsuk A telephone call was made when I was informed it was virtual Lucy.
11 de setembro de 2026
Resposta da HBSUK
We are glad you enjoyed your overall experience with our service. Thank you for sharing your positive feedback with us. We appreciate you bringing this issue to our attention. We are actively reviewing our client communications to ensure our updated branding is clearly explained across all our platforms.
Liked easy to contact and get…
Liked easy to contact and get appointment. Didn’t like wanting me to travel over 20 miles for a blood test. Still waiting for further tests to be posted unsure why delayed. On the fence atm
23 de setembro de 2026
Resposta da HBSUK
Thank you for your feedback. We appreciate your positive comments about our simple scheduling process and have shared your feedback with the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Disjointed, slow and confusing
17 emails. 7 of which are requests for feedback
Confusing process. Missing documents from portal
3 de outubro de 2026
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Too many repeated calls
The online process of gathering information was fine. However, there were 2 issues with the follow up process:
1. The ultra sound test was organised on the date I request, but for some associated tests, I had to visit another hospital on another day. This is very inconvenient. I was told there was no other option.
2. To arrange the 2nd appointment which I could only make after 4 weeks, they could not give me a date. I was told that they will make a note and organise it for the date of my choosing when appointments open up. However, for 3 consecutive days I kept getting calls, texts and email asking me to make this appointment. Every time I called back, I was told that they have updated the records and I will not be contacted!!!
This wasted my time and theirs too.....
29 de setembro de 2026
Resposta da HBSUK
We appreciate you taking the time to share your feedback. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
professional service
1 de outubro de 2026
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
My objective was met by the very…
My objective was met by the very experienced and professional physiotherapist.
28 de setembro de 2026
Resposta da HBSUK
We are glad you enjoyed your experience with our skilled clinician and achieved your health goals. Thank you for your review.
Great Service
Thorough and knowledgable questions which led to excellent programme of physio exercises and recommendation for heel wedges in shoes which have made an incredible difference.
My calf pain has all but disappeared.
So thankful that I have this service to call on and not wait long for appointments and the correct advice.
21 de setembro de 2026
Resposta da HBSUK
Great to hear that the personalized exercise plan and recommendations provided such swift relief for your discomfort. It is great to know you received prompt care and effective advice that made such a positive impact on your recovery. Thank you for taking the time to share your feedback with us.
Good quick service
2 de outubro de 2026
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Really useful information and exercises
28 de setembro de 2026
Resposta da HBSUK
We are glad you enjoyed your experience with our helpful materials and practical activities. Thank you so much for your great feedback.
The doctors letter had spelling…
The doctors letter had spelling mistakes, incomplete sentences and some sentences just didn’t make sense, I didn’t have the confidence to continue down this pathway,
30 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Very Quick service
The service from using this service was so much quicker than using my GP for the referral as the first NHS appointment was cancelled.
17 de setembro de 2026
Resposta da HBSUK
Thank you for sharing your feedback. We're glad you enjoyed your experience with us and that we could help you get a prompt referral after your initial appointment was delayed.
Excellent medical professionals
Excellent medical professionals. Would have been five stars but I struggled with the tech involved . For example can’t access my full MRI report.
1 de outubro de 2026
Resposta da HBSUK
We are glad you enjoyed your experience with our medical team. We appreciate your feedback regarding our digital portal.
Quick access to physio treatments
Accessed through company health insurance. Easy to book an online appointment. Was referred to in-person treatments without needing GP appointment.
18 de setembro de 2026
Resposta da HBSUK
We are glad you enjoyed your experience using your health plan. Thank you for your feedback regarding our quick online scheduling and direct referral process to physical care.
Resposta da HBSUK
Thank you for taking the time to leave us a 5-star rating. We are pleased to hear that you experienced prompt, skilled, and effective service from our team. Your feedback is greatly appreciated.
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Fab service
Fab service
Reliable, punctual and friendly
Super quick access to knowledgeable and skilled staff
16 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback! We're pleased to hear that you experienced reliable, punctual, and friendly service, and that you were able to connect so quickly with our skilled team.
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