Simple, straight forward booking process with short wait time for appointment. Very productive video Physio sessions with very knowledgeable Physiotherapist. The first healthcare professional that has... Ver mais
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Veja o que dizem as avaliações
Great experience. Only issue I had was some confusion between AXA (my medical insurance) and whom I should be referred onwards to. I thought I was referred to a surgeon but AXA have sent me to a medic... Ver mais
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Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it I then spent 40 mins on the phone to Nuffield g... Ver mais
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I was referred to them by AXA Health and was extremely impressed with the service I received. From the outset, they were fast-acting, efficient and professional, making the whole process straightf... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Escrito pela empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Informações de contato
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Muito Bom
7 mil avaliações
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The professional I spoke with was brilliant!
The professional I spoke with was fantastic and his diagnoses was correct but I really needed an in person appointment.
18 de setembro de 2026
Resposta da HBSUK
We're glad our professional provided an accurate diagnosis. We understand the desire for in-person consultations and appreciate your feedback.
Responding calls and appointment…
Responding calls and appointment arrangements were dealt promptly and efficiently.
30 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback! We're glad to hear that our team was able to handle your inquiries and scheduling so quickly and seamlessly. Thank you for sharing your experience with us!
Resposta da HBSUK
Thank you for your feedback! We are glad to hear that you found our process easy to understand and enjoyed the consistent updates on your status.
Excellent service
Excellent service. Very efficient and miles ahead of competitors
1 de outubro de 2026
Resposta da HBSUK
We appreciate your feedback! We are thrilled to hear that you experienced exceptional, highly streamlined service that set us apart.
Katherine was simple in her…
Katherine was simple in her explaination and advsie what the issue was and the way going forward. Excellent service
28 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback about your experience with our clinician. We’ll be sure to share your positive comments with them.
Quick and straightforward appointments
Quick and straightforward appointments, knowledgable and supportive physios and doctors. Couldn’t ask for more.
30 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback! We are pleased to hear that booking your visits was hassle-free and that our clinical team provided knowledgeable, compassionate care.
Resposta da HBSUK
We appreciate your positive feedback! We are pleased to hear that our clinician provided excellent service and was both detailed and supportive during your session.
There’s quite a bit of AI involved with…
There’s quite a bit of AI involved with the system so until you actually speak to someone, in my case to make the actual appointment, you do feel like you’re being dealt with by bots. I expect this will improve with time and if this helps to keep costs down?
The clinical summary letter was just a rephrasing of my description of my symptoms with a suggested way forward at the end.
I couldn’t open any of the documents in the “My documents” section of my account, so being redirected there was going around in circles.
Helpfully someone also followed up an attachment.
We got there in the end.
A little bit frustrating at times but on the whole, a decent service. I don’t think it would work for someone who isn’t as computer savvy (and I’m only average!)
18 de setembro de 2026
Resposta da HBSUK
We appreciate you taking the time to share your detailed feedback.
We are glad that despite these challenges, we were able to assist you in the end and that you found our service to be good overall. We are grateful for your patience and for highlighting these areas where we can improve.
Fantastic service
29 de setembro de 2026
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Generally quite challenging to get the…
Generally quite challenging to get the in person physio I needed. Would be easier to self refer in future.
I also found the form filling and health questionnaire lengthy/laborious.
30 de setembro de 2026
Resposta da HBSUK
We appreciate you sharing your experience and acknowledge your feedback. We’re sorry you don’t feel using the HBS platform helped you. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
Received a fantastic experience today…
Received a fantastic experience today Physio who was not happy to settle for anything than best for me as the patient well done Joanne really appreciated your diligence caring and assuring that I was directed to the most appropriate medical professional to resolve my issue. Thank you.
29 de setembro de 2026
Resposta da HBSUK
Thank you for sharing your feedback. We are pleased to hear that you had such a positive experience and that our clinician went above and beyond to ensure you were directed to the right care.
Great professional service
30 de setembro de 2026
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
link to HBS site contained in text msg…
link to HBS site contained in text msg sent by AXA didn't work. Couldn't get phone microphone or camera to work with truili and no guidance when setting up consult appointment with physio. Physio was very good. Whole process needs to be streamlined as if you're in pain you want to see someone the same day and that's a challenge at the moment
28 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback and will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
I really would prefer more personal…
I really would prefer more personal contact as I do struggle sometimes with the technology, though when I asked for things to be resent, this was done.
22 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback and understand your preference for more personal contact. We are glad we could assist by resending the information.
Professional and easy to follow
30 de setembro de 2026
Resposta da HBSUK
We appreciate your positive feedback and are glad to hear that you found our process straightforward and conducted with a high level of professionalism.
Initial assessment for physiotherapy
Hi. The practitioner was great but the service was not aligned with AXA's details around my case.
I had to input my personal/medical details twice in the portal as I rescheduled the appointment.
I thought I was going to be assessed and then some preliminary advise or exercises given, this was not the case.
23 de setembro de 2026
Resposta da HBSUK
Thank you for your feedback. We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Easy and fast service
27 de setembro de 2026
Resposta da HBSUK
Thank you for taking the time to share your feedback with us. We are pleased to hear that your experience with our team was both smooth and efficient.
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
No the best experience
For my initial appointment, the physiotherapist did not turn up. The appointment was cancelled when I contacted the helpline. With my second appointment all went to plan. However, the link I was sent to make an appointment with a specialist, returned no available appointments (in the whole of Edinburgh) so I had to seek further assistance from the helpline/email. I think your service could be better.
25 de setembro de 2026
Resposta da HBSUK
Thank you for sharing your feedback. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible and appreciate you bringing these matters to our attention. If we can help with any further issues, please email us on support@hbsuk.co.uk.
Middle men
Slow respond and sort anything out not sure why I can’t deal directly with axa cut out the middle guy
23 de setembro de 2026
Resposta da HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
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