Simple, straight forward booking process with short wait time for appointment. Very productive video Physio sessions with very knowledgeable Physiotherapist. The first healthcare professional that has... Ver mais
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Veja o que dizem as avaliações
Great experience. Only issue I had was some confusion between AXA (my medical insurance) and whom I should be referred onwards to. I thought I was referred to a surgeon but AXA have sent me to a medic... Ver mais
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Gave me a physio appointment which no sooner had I hung up I received for your provider an email confirming followed immediately by one cancelling it I then spent 40 mins on the phone to Nuffield g... Ver mais
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I was referred to them by AXA Health and was extremely impressed with the service I received. From the outset, they were fast-acting, efficient and professional, making the whole process straightf... Ver mais
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Detalhes da empresa
Escrito pela empresa
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Escrito pela empresa
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Informações de contato
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Reino Unido
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Muito Bom
7 mil avaliações
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Excellent service
I came away from my video consultation feeling more positive about my recovery.
29 de setembro de 2026
Resposta da HBSUK
Thank you for your review. We are glad to hear that your online session left you feeling so hopeful about your healing journey.
Professional and listened well and got me the referral for my issue
Professional and listened well, good service
29 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback and are glad our team was attentive and provided great care. Thank you for taking the time to share your positive experience with us!
Quick and easy service.
28 de setembro de 2026
Resposta da HBSUK
We are very pleased to hear that your experience was so efficient and simple. Thank you so much for taking the time to share your positive feedback with our team.
appointment cancelled twice
I waited 40mn for my online video appointment only to be told after I enquired that it was cancelled. The appointment was rescheduled for a few days later with a different practitioner. On the day of that appointment, I received an email saying the time had been changed and it would be a phone call rather than a video call. I was not impressed
28 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback. We’re sorry to hear there were issues regarding your appointment. We aim to deliver the highest standards of care to all our patients. We appreciate it may have been frustrating. If we can help with any further issues, please contact us on 0115 857 3842.
Online consultation was good but..,
Online consultation was good but..,
BUT once agreed I could see a physio the one knew I could use was not initially recognised. This took a bit of faffing to get agreed .
Please don’t disregard small local physios that give personal service.
22 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback regarding the online consultation. We are actively working to ensure a smoother experience with our network of providers.
Resposta da HBSUK
Great to hear that our team provided such valuable and expert guidance during your consultation. Thank you for sharing your positive experience with us.
All worked fine from start to finish.
All worked fine from start to finish.
Nothing more to say.
G.
29 de setembro de 2026
Resposta da HBSUK
Great to hear that your experience went smoothly. Thank you for your review.
System didn’t work
System didn’t work, had to call customer support. They told me that the system should not have done what it did! It has always been this way, I find the platform is awful
10 de setembro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We carry out extensive technical and user testing to ensure the service is consistently available for our patients. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Very efficient & friendly service by…
Very efficient & friendly service by Gemma.
30 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback. We are so glad you experienced such prompt, helpful, and welcoming service during your visit.
Resposta da HBSUK
Great to hear that our system is simple and easy for you to navigate. Thank you very much for sharing your positive experience with us.
Resposta da HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
The email password process doesn't work…
The email password process doesn't work as the temp password it sent me kept on rejecting. Spent 90 mins trying to reset my password and gave up.
30 de setembro de 2026
Resposta da HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We appreciate it may have been frustrating when you tried to use the service. If we can still help with the issue, please contact us on 0115 857 3842.
Location was very accessible and…
Location was very accessible and appointment on time. It would have been useful to slow down the process of lying down on the MRI table and describing what was going to happen. I was a bit startled to have my head put in a cage
30 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback regarding your recent visit. We are glad the location was accessible and your appointment was on time. We will ensure clearer explanations for future patients.
Scan arranged immediately and now…
Scan arranged immediately and now hoping to get the results as fast
29 de setembro de 2026
Resposta da HBSUK
We are glad you enjoyed your experience getting your appointment scheduled so quickly. We thank you for your feedback!
Swiftly processed and swiftly…
Swiftly processed and swiftly progressed. Booking was easy. Consultant friendly and on time. Received follow-up report immediately. Just waiting on date for scan appoinment.
28 de setembro de 2026
Resposta da HBSUK
Great to hear that your experience was so efficient. Thank you for your feedback!
It was quick and easy to use
It was quick and easy to use, but I feel there are too many emails sent.
28 de setembro de 2026
Resposta da HBSUK
We appreciate your feedback on the ease of use. We acknowledge your concern about email frequency and are reviewing our communication strategy.
Nathan was very frendly ,very…
Nathan was very frendly ,very profesonal and ver helpfull.
26 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback about your experience with our clinician. We’ll be sure to share your positive comments with them.
Navigating the system
The procedure in speaking with a physiotherapist was very easy to navigate.
25 de setembro de 2026
Resposta da HBSUK
Great to hear that you found the process of connecting with our clinician so simple and user-friendly. Thank you very much for taking the time to share your experience.
Toni was great!
29 de setembro de 2026
Resposta da HBSUK
Thanks for sharing your feedback about your experience with our team member. We’ll be sure to share your positive comments with them.
Improvements could be made
Consultant was quite late and therefore the session felt rushed.
I had absolutely no say on when the follow up F2F appointment was going to be. I need say in this as I can be away abroad through work at any time. This time was lucky that I would be in the country at the time they dictated.
The meeting timer in the waiting room never showed the time over the appointment was supposed to start, evonthough stated otherwise in the text.
29 de setembro de 2026
Resposta da HBSUK
We appreciate you sharing your experience and acknowledge your feedback for more flexibility in scheduling follow-up appointments. If there is anything we can help you with, please contact us on 0115 857 3842.
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