Quick shipping, good tracking. Very good prices. I like that. Makes it easy for a person in rural Alberta to have access to health and well-being solutions, especially when looking after elderly paren... Ver mais
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Veja o que dizem as avaliações
Poor customer service. I purchased a wheelchair and I wanted a new one from the box. They promised me they would order a new one. I went there 3 times after they called saying my order was in and it... Ver mais
A empresa respondeu
The lady who helped us fill our order for supplies from AADL was very professional, patient and helpful. Your company is lucky to have her.
All good since started To go there in Dec 2025 and then inn February 2026 and even last year as well after my hip replacement surgery and also my cancer treatment was rough but got through it I woul... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!
Informações de contato
99 Street Northwest 5405, T6E 0A9, Edmonton, Canadá
- healthcaresolutions.ca
4,1
Muito Bom
233 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I waited 2 weeks for my item
I waited 2 weeks for my item, which was said shipped and never came.
21 de abril de 2026
Resposta da Healthcare Solutions
We’re very sorry for the delay and understand how frustrating that must be. After checking the tracking, it looks like there has been a delay on the FedEx side. One of our team members will be reaching out to you shortly with an update.
The 2 young men that came to deliver…
The 2 young men that came to deliver and set up my new hospital bed were polite, knowledgeable and efficient managers of their time. They welcomed my questions and answered them well. Thank you Vadym and Serhii.
Best wishes in all your work experiences.
Sal was also very helpful when I was buying the bed. I was not able to come into the show room, so we had numerous phone calls and text messages. Thanks
MK
11 de maio de 2026
Avaliação não solicitada
Resposta da Healthcare Solutions
Thank you for the thoughtful review, Marie! We’re so glad Vadym and Serhii made the delivery and setup process comfortable and easy for you. We’ll also make sure Sal sees your kind words. We appreciate you choosing Healthcare Solutions and wish you all the best as well!
I was greeted when I entered and…
I was greeted when I entered and directed to the correct area. Once there, I received very good assistance and knowledge - definitely would recommend and return myself.
18 de abril de 2026
Resposta da Healthcare Solutions
Thank you for the review, Bonnie! We’re glad you felt welcomed and were able to get the help and information you needed. We appreciate the recommendation and look forward to seeing you again!
Great experience buying unusual medical product
The product, was exactly what was needed. It was shipped quickly and extremely well-packaged. I was notified of the progress of my order. I would definitely buy from this company again, a great purchase and experience.
20 de abril de 2026
Resposta da Healthcare Solutions
Thank you for the great review! We’re happy to hear the product was exactly what you needed and that your order arrived quickly and safely. We appreciate your support and look forward to helping you again in the future!
Always a great experience shopping at…
Always a great experience shopping at your store.
20 de abril de 2026
Resposta da Healthcare Solutions
Thanks, Jane!
Great customer service
I purchased a trillium walker on customer appreciation day. Chelsey was very cheerful and knowledgeable. She quickly adjusted the walker to my height. Couldn't ask for better service.
30 de abril de 2026
Avaliação não solicitada
Resposta da Healthcare Solutions
Thank you so much for sharing this! We’re glad Chelsey could help you find the right walker and get it adjusted properly. We’ll be sure to pass along your kind words. Enjoy your new Trillium walker!
Resposta da Healthcare Solutions
Thanks, Lorena.
Great customer service and the people…
Great customer service and the people were great to deal with and got back to me on a timely manner.
23 de março de 2026
Resposta da Healthcare Solutions
Thank you, Gregg! We’re glad you had a great experience and that our team could get back to you quickly. We appreciate you taking the time to share this!
Resposta da Healthcare Solutions
Thanks, Hailey.
Four week delay on one order
I ordered two pillows to help with my neck arthritis. The first pillow arrived quickly however I had to wait four weeks for the second pillow to arrive.
Unfortunately, the second pillow is not the firmness I thought it was going to be. I have not tried the travel pillow yet.
23 de março de 2026
Resposta da Healthcare Solutions
Hi Kelly, thanks for your feedback. We’re sorry about the delay and that the pillow wasn’t the firmness you expected. Please give us a call so we can look into this with you.
The staff member that took care of me…
The staff member that took care of me when I called in o n the southside store was great - I could not get through to the Northside location when I went in person Three staff members having great conversation about next meeting - two ladies took great care of me in fact fitted me and let me walk in the store while the other staff kept chatting
21 de março de 2026
Resposta da Healthcare Solutions
Hi Kathy, thank you for your feedback. We’re glad to hear you had a great experience with the team who helped you. We’re sorry about the difficulty reaching the North location and the experience in-store. That’s not what we aim for, and we’ll be addressing this with our team. We appreciate you bringing it to our attention.
Ease of ordering
Ease of ordering
Product arrived quickly
Product delivered was exactly as presented on web site
Billing was accurate
18 de março de 2026
Resposta da Healthcare Solutions
Hi Jerry, thank you for your review! We’re glad everything from ordering to delivery went smoothly and that the product met your expectations. We really appreciate your feedback.
Harjot from customer service at the…
Harjot from customer service at the Edmonton Gateway store gave us an unwelcoming experience when we tried to make a return. Her way of inspecting the product and her demeanor was just cold and uninviting. Maybe she was having a bad day.
16 de março de 2026
Resposta da Healthcare Solutions
Thank you for your feedback. We’re sorry your experience felt unwelcoming, that’s not how we want anyone to feel when they visit us.
We do our best to follow our return policies, which can sometimes involve asking a few questions or checking items closely. We’ll take this as a reminder to do better.
We appreciate you sharing this, and we hope you’ll give us another chance to provide a better experience next time.
I ordered my item over a month before I needed it
I ordered my item over a month before I needed it. I live in over 200 km from Edmonton. The item was in stock. It was not received within a week, so I called. They said part of it was on back order but they could send the walker. Again it was not received within a week, I called again with a similar response. Again another week went by. Still did not receive the walker. The third time I called they said it was out of stock, that was the week before it was needed.
18 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi Joan, thank you for sharing this with us.
We’re really sorry this was your experience, especially since you ordered early and were counting on it arriving on time. We know how frustrating that must have been. There were some unexpected shipping delays that affected delivery, but we completely understand how this felt from your side.
If you’d like to chat more about it, you’re always welcome to give us a call.
Resposta da Healthcare Solutions
Thank you, Adele! We’re glad you found our team friendly and helpful. We appreciate you taking the time to share your experience.
Resposta da Healthcare Solutions
Thank you, Maria! We’re glad you had a good experience with our service. We appreciate your feedback.
The products and the service you offer…
The products and the service you offer are very good!! It is now necessary that I can buy your product online, which I can do with your company. Everything about my orders is perfect. Thanks.
17 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi Susan, thank you for the kind words. We’re glad to hear the products, service, and online ordering have all been working well for you. It means a lot to know everything about your orders has been a great experience. We truly appreciate your support and look forward to helping you again anytime.
Absolutely love my compression gloves
Absolutely love my compression gloves. Transaction was seamless with quick delivery. Highly recommend
17 de fevereiro de 2026
Resposta da Healthcare Solutions
Hi Amanda, thank you for the kind review. We’re so glad to hear you’re loving your compression gloves and that your order arrived quickly. We really appreciate the recommendation and look forward to helping you again anytime. 😊
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