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HealthHero Avaliações 

972
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was leaving for Japan at 9.30am and during the night (3am) I realised I was having a reaction to mosquito bites. The GP was able to diagnose & prescribe antibiotics which I collected from Heathro... Ver mais

Avaliado com 5 de um total de 5 estrelas

After being let down by my registered GP, again, who completely ignored my request, I was able to call Benenden and was able to arrange a consultation withing an hour. Brilliant help and support.

Avaliado com 5 de um total de 5 estrelas

After trying to get a GP appointment and being told the soonest I could be seen was in 3 weeks, being able to get a video appointment and prescription within 24 hours was a godsend. At least I was abl... Ver mais

Detalhes da empresa

  1. Clínico Geral
  2. Clínica de saúde mental

Escrito pela empresa

We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

972 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(972)

869 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

What an incredible service

What an incredible service! From initial call, to Dr calling me back within a couple of hours to the questions he asked and the prescription being ready almost instantly! Can’t rate it highly enough.

1 de junho de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Shereen. We are delighted to hear you found the service so quick and effective from your initial call through to receiving your prescription. It is great to know the process worked smoothly for you and we appreciate your kind feedback.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. My daughter had a fall while on holiday and we were able to get her checked without needed to go to a hospital. The service was very quick. We were advised by the doctor to go to hospital in the end but without this advice we may not have known this.

26 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Tomas. We are glad the service was able to support your daughter quickly while you were away and help guide you on the next steps. It is reassuring to hear the advice provided helped you make the right decision.

Avaliado com 5 de um total de 5 estrelas

Out of hours appointment

Easy to get an appointment, my situation was dealt with effectively and a positive outcome received.

25 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, David. We are pleased you found it easy to access an out of hours appointment and that your situation was handled effectively with a positive outcome.

Avaliado com 5 de um total de 5 estrelas

Real Doctors with excellent knowledge

Real Doctors with excellent knowledge, who listen and have the skills to provide positive solutions. Also good administrative staff. In trouble for help at weekends or Bank Holidays and this is a really essential service. Certainly as good as my local Surgery for filling the gap where needed. Booking process is so simple, you literally just need the phone number.

31 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Nick. We are delighted to hear you found the service knowledgeable and supportive, especially during weekends and bank holidays. It is great to know the booking process and overall experience worked so well for you.

Avaliado com 5 de um total de 5 estrelas

Excellent

Easy to book. Prompt response. Quick appointment. Excellent GP.

19 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you for your feedback. We are pleased you found the booking process easy and that you received a prompt appointment with excellent care from the GP.

Avaliado com 5 de um total de 5 estrelas

Excellent doctor service and done…

Excellent doctor service and done swiftly. Highly recommend to everyone.

23 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Asad. We are pleased you found the service swift and reliable, and we appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

Very caring and experienced clinicians…

Very caring and experienced clinicians . Appointments booked straight away

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Helen. We are glad to hear you found the clinicians caring and experienced, and that appointments were easy to arrange.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Booked appointment by phone very helpful staff. My appt was just 45 minutes later by phone. The doctor called exactly on the stated time. The doctor swiftly sorted a specialist referral for me which was in my inbox just 5 minutes later. Excellent service.

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Joanne. We are delighted the booking process was straightforward and that you received such a prompt appointment. It is great to hear the referral was arranged quickly and the service met your expectations.

Avaliado com 5 de um total de 5 estrelas

Amazing service

Incredible, no hassle pure joy using them. Didn't have to wait long. i had Dr Luthfunnesa Ahmed she was incredible, caring, she read my history. Gave me incredible advice.

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Joshua. We are delighted to hear you had such a positive experience and that Dr Ahmed provided caring and thorough support. It is wonderful to know you felt well looked after.

Avaliado com 5 de um total de 5 estrelas

Excellent

Always from. Start to finish it is excellent. Could not wish for a better service thank you 🙏

24 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Sharon. We are very pleased to hear you find the service consistently excellent from start to finish. Your feedback means a great deal.

Avaliado com 5 de um total de 5 estrelas

Excellent patient service

The doctor listened to my symptoms and prescribed medication for 8 weeks , thereafter if the issue still persists the doctor provided recommendations for next course of action

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Mr Bhar. We are glad to hear the doctor listened carefully to your symptoms and provided a clear treatment plan along with guidance for next steps.

Avaliado com 5 de um total de 5 estrelas

It was there when I needed it

It was there when I needed it. Rather than over a week away with a health clinician.

21 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Andrew. We are pleased the service was there for you when you needed timely support and helped avoid a longer wait.

Avaliado com 5 de um total de 5 estrelas

Easy to use & navigate, would use again!

Easy to use & navigate. Very helpful clinician and good service

20 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you for your feedback. We are glad you found the service easy to use and navigate, and that the clinician was helpful.

Avaliado com 5 de um total de 5 estrelas

I needed a prescription and was unable…

I needed a prescription and was unable to see a gp local this was a life saver saved me having to take time of work

14 de maio de 2026
Avaliação não solicitada
logotipo da HealthHero

Resposta da HealthHero

Thank you, Lisa. We are pleased the service was able to support you quickly and help you access the prescription you needed without disrupting your work.

Avaliado com 5 de um total de 5 estrelas

GP call in less than an hour

I had a call with a GP less than an hour after requesting it. The Dr was a really lovely man - kind, knowledgeable, thorough, really helpful and a very good listener.

I'm not entirely impressed with Benenden's referral processes (which can seem very random and unpredictable at times) but on this occasion the GP call with Dr Asif couldn't have been better.

In response to the comment below about referrals needing to go through GPs, that was not the problem. I had a Benenden membership for both my mother and sister, both of whom had complicated health issues. Getting help through Benenden for them (after GPs had referred them to hospitals), to speed up the process of them being seen by consultants felt random, unpredictable, and at times very unhelpful and unsuccessful for reasons which were discretionary and felt like they could change from one moment to the next.

20 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you for your feedback. We’re really pleased to hear you were able to speak with a GP so quickly and that Dr Asif provided kind and thorough support.

We also appreciate your comments regarding the referral process. Please note that Benenden patients need to be referred by their NHS GP.

Avaliado com 5 de um total de 5 estrelas

Great service

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Angie. We are pleased to hear you found the service great.

Avaliado com 5 de um total de 5 estrelas

Mark appointment 19.05.26

Appointment booking process was straight forward clear and concise. Able to select required time. Very impressed with the online GP consultation naturally loads of questions to identify the problem very helpful. End result I was able to get a prescription from my local GP. Overall very pleased with the service provided

19 de maio de 2026
Avaliação não solicitada
logotipo da HealthHero

Resposta da HealthHero

Thank you, Mark. We are pleased to hear the booking process was clear and straightforward and that you were able to choose a time that suited you. It is great to know the consultation was thorough and helpful, and that you were able to access the next steps you needed.

Avaliado com 5 de um total de 5 estrelas

Great service listed to me was…

Great service listed to me was understanding and really helpful

22 de maio de 2026
Avaliação não solicitada
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Resposta da HealthHero

Thank you, Zoe. We are glad you felt listened to and supported, and that the service was helpful for you.

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