Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais
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Veja o que dizem as avaliações
I was leaving for Japan at 9.30am and during the night (3am) I realised I was having a reaction to mosquito bites. The GP was able to diagnose & prescribe antibiotics which I collected from Heathro... Ver mais
After trying to get a GP appointment and being told the soonest I could be seen was in 3 weeks, being able to get a video appointment and prescription within 24 hours was a godsend. At least I was abl... Ver mais
First time I used Health Hero and really rate the experience. Dr Leslie Town was first class and provided excellent medical advice. Only waited 15 mins for an appointment and the tech experience worke... Ver mais
Detalhes da empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contato
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
973 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service listed to me was…
Great service listed to me was understanding and really helpful
22 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Zoe. We are glad you felt listened to and supported, and that the service was helpful for you.
This service is amazing
This service is amazing. I have used it a couple of times now and the appointment availability is fantastic, the GPs have been excellent and have always provided an excellent level of service and it is a stress free process. I would go as far as saying it is priceless.
18 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Michelle. We are delighted to hear you have had such consistently positive experiences and that the service has been stress free and accessible. It is wonderful to know the GPs have provided excellent care. We truly appreciate your kind words.
Amazing service
Amazing service, felt very listened to during my appointment. And got some great advice and care.
19 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Naomi. We are pleased to hear you felt listened to during your appointment and that you received helpful advice and care.
Excellent experience
Excellent experience. I felt listened to and understood and I was dealt with kindness. Couldn't fault.
19 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Carol. We are delighted to hear you had such a positive experience and felt listened to, understood and treated with kindness. Your feedback is much appreciated.
Amazing service and convenience so far!
20 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Melori. We are delighted to hear you are finding the service convenient and helpful so far. Your feedback is much appreciated.
Resposta da HealthHero
Thank you, Rosemarie. We are pleased to hear you felt listened to and had a positive experience.
Great service
Great service. Got a GP online appointment within a couple of hours of my request on a Sunday. The doctor was very good and treatment worked perfectly.
24 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Dan. We are delighted you were able to access a GP so quickly, even on a Sunday, and that the treatment provided worked well for you.
Very good service highly recommend
Very good service highly recommend
17 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback. We are pleased you found the service very good and we appreciate your recommendation.
Resposta da HealthHero
Thank you, Parvinder. We are glad you received a quick response and that the service met your needs.
Very good experience
I used this service first time. Had a very good experience with GP services. Quick appointment. Clinician was knowledgeable, answered all my questions. Would highly recommemend.
15 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Dee. We are delighted your first experience was a positive one and that you found the appointment quick and informative. It is great to hear the clinician was able to answer your questions and support you.
Really helpful
Really helpful, friendly and easy to fit around work / commitments
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Sam. We are pleased you found the service helpful, friendly and easy to fit around your work and commitments.
Brilliant service
Brilliant service, professional and sensitive.
12 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Meirav. We are delighted to hear you found the service professional and sensitive. Your feedback is greatly appreciated.
First time using this service
First time using this service. Couldn't have been any better. Easy booking system. A prompt same day appointment with a professional advisor that resolved query and ensured continuity of medication. Would highly recommend.
15 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your review. We are delighted to hear your first experience was so positive and that the booking process was easy and efficient. It is great to know the advisor was able to resolve your query and support your ongoing care. We appreciate your recommendation.
Easy to use app and same day GP consultation
Easy to use app and booked a GP consultation for the same day. Excellent treatment by the GP and felt confident in the advice given. So reassuring to be able to get an appointment same day as opposed to trying to convince a doctors receptionist that I need an appointment before being told I’d have to phone back in the morning or there are no appointments for the next few weeks etc etc
Well worth the money for the GP consultations alone.
13 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback. We are pleased you found the app easy to use and were able to access a same day consultation. It is wonderful to hear you felt confident in the advice given and that the experience was reassuring. We truly appreciate your kind words.
An absolute waste of money.
An absolute waste of money.
My business is paying a fortune for this dire useless service.
Avoid. Save your money.
20 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback, Tony. We are sorry to hear that the service did not meet your expectations. This is not the experience we aim to provide. We would like the opportunity to understand more about what went wrong and review this further. Please contact us at patientexperience@healthhero.com so we can look into this for you.
I easily booked an appointment on line…
I easily booked an appointment on line and Sunday was available for appointments. The GP rang on time. He listened, was professional and approachable. He also suggested contacting the Benenden Health Physiotherapist services. I rang them and did an online triage. Red Physiotherapy rang and my first assessment/appointment was booked on the same day, along with two follow up appointments.
The Physiotherapist Yash listens, is very professional and approachable. The treatment and exercises he gave were very effective and a few days later I was pain free and no longer had to take medication.
I cannot recommend them highly enough.
10 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Angela. We are delighted to hear how positive your experience was and that both the GP and physiotherapy services worked well for you. It is great to know the support you received was professional, effective and helped you recover quickly. We truly appreciate your recommendation.
A very efficient service
A very efficient service, will certainly use again.
20 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Stuart. We are pleased you found the service efficient and that you would use it again.
Accessible and highly professional
I used Health Hero to obtain a fit note when my GP didn't have any telephone appointments available and I was too unwell to leave the house.
The GP I spoke to was very considerate, understanding and professional. They took the time to explain how the fit note was different to an NHS fit note and what the next steps would be if I needed any further time off. They also checked on my wellbeing even though they knew treatment was already in place; they wanted to be sure my treatment was working and I didn't need any additional advice or care, which I really appreciated.
I'll certainly be using Health Hero again if I ever need a GP, I'd even go so far as to say I'd use Health Hero first before going to my NHS GP if appropriate.
11 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Chloe. We are delighted to hear the service was accessible when you needed it most and that the GP provided considerate and professional care. It is great to know you felt supported and well informed throughout. We really appreciate your kind feedback.
10 stars if I could!
I absolutely love using your services. It’s very convenient, booking is extremely easy/user friendly, and your clinicians and very professional. I felt heard, and trust the is service. I would recommend to absolutely everyone I know. Thank you so much for a positive experience every time :)
13 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Tabitha. We are thrilled to hear how much you value the service and that you have had such positive experiences. It is especially rewarding to know you feel heard and trust the care provided. Thank you for your recommendation.
Good service need to more facilities
Good service need to more facilities, fully Medical and Insurance
19 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Kumar. We are pleased you found the service good and appreciate your feedback regarding additional facilities, which we will share with the team.
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